Senior Site Reliability Engineer at mnc · Bengaluru (Bangalore) · 9 - 14 years · ₹0.2L - ₹18L / yr · Posted 4 Nov 2026
grafanaJob Description – Senior Site Reliability Engineer (SRE) – Pega & OpenShift
Experience: 9–14 Years
Location: Bangalore
Role: Senior Site Reliability Engineer / Pega Production Support Engineer
Job Summary
We are looking for an experienced Senior Site Reliability Engineer (SRE) with strong expertise in Pega production support, Red Hat OpenShift, and application reliability engineering.
The ideal candidate should have hands-on experience managing enterprise production environments, troubleshooting complex application and platform issues, implementing automation, and improving system availability and performance.
The candidate will work closely with application, infrastructure, and business teams to ensure high availability, operational excellence, and continuous improvement of production systems.
Key Responsibilities
- Define, implement, and govern Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets.
- Design and improve observability, monitoring, logging, and alerting solutions.
- Implement automation and self-healing solutions to reduce operational toil.
- Lead production readiness, go-live activities, NFR validation, and Permit to Operate (PTO).
- Provide hands-on production application support and troubleshoot complex technical issues.
- Lead P1/P2/P3 incident management, root cause analysis (RCA), and preventive action implementation.
- Embed SRE best practices into application design, CI/CD pipelines, and release processes.
- Monitor application health and performance using Grafana, Prometheus, Splunk, and AppDynamics.
- Mentor junior engineers and contribute to SRE standards and operational best practices.
- Collaborate with application, infrastructure, and business stakeholders to improve service reliability.
Mandatory Technical Skills
1. Site Reliability Engineering (SRE)
- 5+ years of experience in SRE / Reliability Engineering.
- Strong knowledge of SLI, SLO, SLA, and error budgets.
- Incident management, RCA, problem management, and production support.
- Automation, self-healing, and operational excellence.
2. Pega PRPC / Pega PDC
- 4+ years of experience in Pega Workflows / Pega Production Support.
- Strong knowledge of Pega PRPC architecture and case management.
- Experience with Data Types, Activities, Flows, Report Definitions, and Decision Rules.
- Debugging using Pega logs and Tracer.
- Hands-on experience with Pega Diagnostic Cloud (PDC).
- Experience managing BIX extracts.
- Knowledge of Pega hotfix installation, manual deployments, upgrades, and technical refresh.
- Understanding of Pega Cloud architecture is an added advantage.
3. Red Hat OpenShift / Kubernetes
- 3+ years of experience supporting applications on Kubernetes / OpenShift.
- Strong knowledge of application deployment and troubleshooting.
- Experience with containerized production environments.
4. Monitoring & Observability
- Hands-on experience with Grafana and Prometheus.
- Knowledge of Splunk, AppDynamics, ThousandEyes, and Aternity.
- Understanding of metrics, logs, traces, APM, and alerting.
5. Linux & Shell Scripting
- Strong experience in Linux / Unix environments.
- Hands-on experience with Shell scripting and automation.
- Experience troubleshooting JVM / Tomcat-based application servers.
6. Database & Scheduling Tools
- Experience with Autosys enterprise scheduling.
- Working knowledge of Oracle and MS SQL Server.
Required Experience
- 8+ years of overall experience in Systems Engineering / Production Support.
- 5+ years in SRE / Reliability Engineering.
- 4+ years in Pega PRPC / PDC production support.
- 3+ years in Kubernetes / Red Hat OpenShift.
- 3+ years in Linux / Unix application support.
Desired Candidate Profile
- Strong production support and troubleshooting skills.
- Experience handling critical production incidents.
- Excellent communication and stakeholder management skills.
- Ability to lead technical teams and drive reliability improvements.
- Strong analytical, problem-solving, and documentation skills.
Work Location: Bangalore
Key Skills: SRE, Pega PRPC, Pega PDC, Red Hat OpenShift, Kubernetes, Grafana, Prometheus, Shell Scripting, Linux, Production Support, Incident Management, RCA, BIX Extracts.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Description:
- Provide production support for mission-critical applications, including incident management, troubleshooting, RCA, deployments, monitoring, and service restoration.
- Implement SRE practices to improve system reliability, availability, and performance.
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Required Skills:
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- Knowledge of AI/ML platforms, GPU infrastructure, and GenAI concepts.
- Python/Shell scripting knowledge.
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Role Overview
We are looking for an experienced **Site Reliability Engineer (SRE) / Production Support Engineer** with strong expertise in application/production support, incident management, monitoring, cloud operations, automation, and infrastructure technologies.
The candidate will be responsible for ensuring the **availability, reliability, and performance of production applications**, troubleshooting critical issues, monitoring systems, and supporting production deployments.
#### Key Responsibilities & Skills
- Strong experience in **Application / Production Support**.
- Hands-on experience in **Production Issue Handling and Incident Management**.
- Experience in **Batch Monitoring** and production monitoring activities.
- Good understanding of **Network, Load Balancing, and Database-related issues**.
- Strong understanding of **SLI, SLO, Error Budget, and Burn Rate concepts**.
- Hands-on experience with **Splunk queries and dashboard creation/monitoring**.
- Experience with **APM (Application Performance Monitoring) tools**.
- Experience supporting **Production Deployments**, including **Blue-Green and Canary deployments**.
- Good knowledge of **Cloud Operations**.
- Hands-on experience with **Docker, Kubernetes, and Terraform/IaC**.
- Strong knowledge of **Linux/Windows administration and shell scripting**.
- Experience with **Windows administration and scripting**.
- Knowledge of **Python scripting/automation**.
- Exposure to **GenAI tools such as GitHub Copilot, Claude, or similar tools** for day-to-day operational activities.
- Strong troubleshooting, problem-solving, and incident-resolution skills.
Shift Timings
The role involves rotational shifts:
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon