SRE/Production support

Role Overview

We are looking for an experienced **Site Reliability Engineer (SRE) / Production Support Engineer** with strong expertise in application/production support, incident management, monitoring, cloud operations, automation, and infrastructure technologies.

The candidate will be responsible for ensuring the **availability, reliability, and performance of production applications**, troubleshooting critical issues, monitoring systems, and supporting production deployments.

#### Key Responsibilities & Skills

- Strong experience in **Application / Production Support**.

- Hands-on experience in **Production Issue Handling and Incident Management**.

- Experience in **Batch Monitoring** and production monitoring activities.

- Good understanding of **Network, Load Balancing, and Database-related issues**.

- Strong understanding of **SLI, SLO, Error Budget, and Burn Rate concepts**.

- Hands-on experience with **Splunk queries and dashboard creation/monitoring**.

- Experience with **APM (Application Performance Monitoring) tools**.

- Experience supporting **Production Deployments**, including **Blue-Green and Canary deployments**.

- Good knowledge of **Cloud Operations**.

- Hands-on experience with **Docker, Kubernetes, and Terraform/IaC**.

- Strong knowledge of **Linux/Windows administration and shell scripting**.

- Experience with **Windows administration and scripting**.

- Knowledge of **Python scripting/automation**.

- Exposure to **GenAI tools such as GitHub Copilot, Claude, or similar tools** for day-to-day operational activities.

- Strong troubleshooting, problem-solving, and incident-resolution skills.

Shift Timings

The role involves rotational shifts:

We're looking for a Site Reliability Engineer to keep our production systems fast, reliable, and scalable. Sitting at the intersection of software engineering and operations, you'll treat infrastructure as code, automate away toil, and build the observability that lets us catch problems before customers do. You'll own uptime and on-call for critical services, lead incident response and blameless postmortems, and continuously harden the platform against failure. This role suits an engineer who is as comfortable debugging a production incident at 2 a.m. as they are writing the automation that prevents the next one.

Key Responsibilities

• Own reliability, availability, and performance of production services, including on-call rotation
• Build and maintain monitoring, alerting, and observability (metrics, logs, traces)
• Automate deployments, scaling, and operational tasks to reduce manual toil
• Manage containerized workloads on Kubernetes and cloud infrastructure
• Design and maintain CI/CD pipelines for safe, frequent releases
• Lead incident response and drive blameless postmortems with clear follow-ups
• Perform capacity planning, performance tuning, and cost optimization
• Define and track SLIs/SLOs and error budgets with product teams

Requirements

• 3+ years in SRE, DevOps, or production-focused engineering
• Strong Linux administration and hands-on Kubernetes experience
• Solid experience with monitoring/observability tools (Prometheus, Grafana, ELK, or similar)
• Cloud experience with AWS, GCP, or Azure
• CI/CD pipelines and infrastructure-as-code (Terraform, CloudFormation)
• Proficient scripting in Python and/or Bash

Nice to have

• Experience with service meshes, Helm, or GitOps (ArgoCD/Flux)
• Background in high-traffic or distributed systems

Site Reliability Engineer (SRE) / DevOps Engineer (Walk-In Drive)

Location: Gurgaon Experience: 3–6 Years

About the Role

We are looking for a hands-on Site Reliability Engineer (SRE) / DevOps Engineer with strong programming and automation skills.

The role will initially involve development and automation work, helping the engineer build a strong understanding of the applications and platform. Over time, the role will expand into broader DevOps and SRE responsibilities, including CI/CD, cloud infrastructure, observability, production reliability, incident management, and operational automation.

The ideal candidate should be comfortable working with both application code and production systems and should use engineering and automation to improve reliability and reduce manual effort.

Key Responsibilities

· Develop and enhance internal applications, automation tools, APIs, utilities, and platform capabilities using Python.

· Write clean, maintainable, testable, and production-ready code.

· Participate in code reviews, debugging, testing, and technical discussions.

· Build, maintain, and improve CI/CD pipelines and automated deployment processes.

· Work with Docker and Kubernetes for application deployment and operations.

· Support on prem and cloud-based application and infrastructure deployments.

· Maintain reliable, scalable, secure, and highly available production environments.

· Implement and manage monitoring, logging, alerting, and observability solutions.

· Contribute to defining and tracking SLIs, SLOs, and error budgets.

· Troubleshoot application and production issues and perform Root Cause Analysis (RCA).

· Identify recurring operational problems and address them through automation and engineering improvements.

· Support incident response, change management, deployment governance, and disaster recovery practices.

· Maintain runbooks, SOPs, incident documentation, and technical documentation.

· Collaborate with Engineering, Product, Platform, Security, Operations, and external teams.

Technical Skills

· Strong hands-on experience with Python for development and automation.

· Experience developing scripts, APIs, integrations, utilities, or backend services.

· Good understanding of software engineering principles, debugging, logging, testing, and exception handling.

· Experience with REST APIs, JSON, Git, pull requests, and code reviews.

· Strong knowledge of Linux/Unix environments and basic Windows administration.

· Good understanding of networking concepts including DNS, TCP/IP, HTTP/HTTPS, load balancing, and firewalls.

· Experience with at least one cloud platform: AWS, Azure, or GCP.

· Hands-on experience with Docker and Kubernetes.

· Experience with CI/CD tools such as GitHub Actions, GitLab CI, Jenkins, Azure DevOps, or equivalent.

· Familiarity with Infrastructure-as-Code tools such as Terraform is preferred.

· Experience with monitoring and observability tools such as Grafana, Prometheus, Power BI, or equivalent.

· Ability to analyze logs, metrics, alerts, and traces for troubleshooting.

· Understanding of SRE concepts including SLIs, SLOs, availability, reliability, error budgets, and RCA.

· Experience with JIRA, ServiceNow, and Confluence is desirable.

Preferred Experience

· 3–6 years of experience in SRE, DevOps, Platform Engineering, Cloud Engineering, or related roles.

· Strong Python development or automation experience.

· Experience supporting applications across development, deployment, and production environments.

· Exposure to cloud-native, distributed, or production-grade systems.

· Understanding of security and compliance best practices.

· Familiarity with AI-assisted engineering tools such as GitHub Copilot, Claude Code, or similar tools.

Soft Skills

· Strong analytical and troubleshooting skills.

· Engineering and automation mindset.

· Good written and verbal communication skills.

· Effective cross-functional collaboration.

· Ownership-driven approach to problem solving.

· Ability to remain structured during production incidents.

Job Title: Senior Site Reliability Engineer 

Location: Bengaluru, India (Hybrid)

Employment Type: Full-time

Experience: 6+ years

About Compnay

It is driving the electric mobility revolution through cutting-edge software, infrastructure, and professional services. Our technology empowers utilities, cities, fleets, transit agencies, and automakers to deploy EV charging infrastructure at scale safely, efficiently, and sustainably. With a global footprint spanning three continents and operations in 13 countries, we are passionate about shaping the future of sustainable transport.

Operating over 70,000 charge points globally, It is driving the transition toward cleaner, smarter, and more efficient mobility. The India team serves as a critical operational hub, supporting global platforms focused on decarbonization, digitalization, and scalable infrastructure growth.

We value purpose-driven individuals who want to make a meaningful impact and help create a cleaner, smarter, and more connected world.

Role Overview

We are seeking a skilled and proactive Site Reliability Engineer (SRE) to join our growing team. In this role, you will be responsible for maintaining system reliability, scalability, and performance across our EV charging platforms. You will collaborate closely with development and operations teams to build resilient, automated, and observable systems.

Key Responsibilities

• Ensure high availability, performance, and reliability of production systems
• Design, implement, and manage scalable infrastructure solutions
• Build and maintain CI/CD pipelines for efficient software delivery
• Monitor system health using observability tools and respond to incidents proactively
• Automate operational processes using scripting and Infrastructure as Code (IaC)
• Manage containerized environments using Docker and Kubernetes
• Collaborate with cross-functional teams to improve system architecture and resilience
• Participate in on-call rotations and incident management processes
• Continuously optimize cloud infrastructure for cost, performance, and scalability

Required Qualifications & Skills

• Bachelor’s degree in Computer Science, IT, or related field
• 4+ years of experience in Site Reliability Engineering, DevOps, or Infrastructure roles
• Strong experience with containerization (Docker) and orchestration (Kubernetes)
• Proficiency in Linux administration, networking, and system security
• Hands-on experience with cloud platforms, especially AWS (EKS, EC2, S3, RDS, Lambda)
• Experience with CI/CD tools such as Jenkins, GitLab CI/CD, or similar
• Knowledge of Infrastructure as Code tools (Terraform, AWS CloudFormation, Ansible)
• Proficiency in scripting languages (Python, Bash, or PowerShell)
• Experience with monitoring tools like Dynatrace, Prometheus, Grafana, or Zabbix
• Solid understanding of system architecture, microservices, and SaaS/PaaS models
• Strong analytical and problem-solving skills   

What We Offer

• Work with some of the brightest minds in the emerging EV industry.
• Make a tangible impact in reducing carbon emissions and enabling sustainable energy.
• Freedom to suggest, implement, and innovate on systems, processes, and technologies.
• Daily ownership in a high-growth, challenging environment.
• Flexible work environment with hybrid schedules and virtualization options.
• Competitive pay and benefits including health coverage, innovative PTO program, and performance bonuses.

SRE / Success Engineering role focused on production operations, reliability, AWS infrastructure, monitoring, incident management, and platform support for the ZT platform.

Core responsibilities include:

• Production monitoring and debugging of live systems.
• Incident investigation, troubleshooting, and problem resolution.
• AWS cloud infrastructure support and maintenance.
• Deployment and operational support activities.
• Supporting a 24x7 production environment.
• Working with GitHub-based development workflows.
• Technical debt remediation and platform improvements.
• Customer issue investigation and support.
• Security and compliance-related work, including FedRAMP initiatives.

Preferred Skills:

AWS (especially S3 and EC2)

Strong debugging and troubleshooting skills

Site Reliability Engineering (SRE) experience

GitHub experience

Basic software development skills

TypeScript/JavaScript knowledge

C# preferred

AI experience is a plus.

Candidate should be a hands-on engineer with strong AWS, SRE, operational ownership, production support, and debugging capabilities, rather than a pure application or full-stack developer.

Job Summary

We are looking for an experienced Site Reliability Engineer (SRE) with strong expertise in networking, DNS, load balancing, and hybrid cloud environments. The candidate will be responsible for maintaining the reliability, availability, performance, and scalability of production infrastructure and services.

The ideal candidate should have strong troubleshooting skills and experience working across network, cloud, infrastructure, and application environments.

Key Responsibilities

• Monitor and maintain the availability and reliability of production systems and services.
• Troubleshoot complex network, infrastructure, and application connectivity issues.
• Manage and troubleshoot DNS services, DNS resolution, records, and configuration issues.
• Configure, manage, and troubleshoot Load Balancers and traffic routing.
• Work with Layer 4 and Layer 7 networking and understand TCP/IP, HTTP/HTTPS, routing, and network connectivity.
• Support hybrid cloud environments involving on-premises infrastructure and public cloud platforms.
• Troubleshoot connectivity between on-premises data centers and cloud environments.
• Participate in production incidents, troubleshooting, root cause analysis (RCA), and problem management.
• Develop automation scripts and tools to reduce manual operational activities.
• Configure and maintain monitoring, alerting, and observability solutions.
• Work closely with Network, Cloud, DevOps, Security, and Application teams.
• Participate in on-call support and resolve production issues within defined SLAs.
• Document infrastructure, troubleshooting procedures, incident reports, and operational processes.
• Identify opportunities to improve system reliability, performance, and scalability.

Senior Cloud Site Reliability Engineer (CSRE) – Azure

About Searce:

Searce is an AI-native, engineering-led modern technology consultancy that empowers

clients to futurify their businesses by delivering real, intelligent business outcomes. As a

trusted partner for over 3,000 clients globally, Searce specializes in cloud modernization,

data engineering, applied AI, and robust cloud platform security. Driven by a "HAPPIER"

cultural mindset and our proprietary evlos problem-solving framework, we eliminate

bureaucratic fluff to build working prototypes fast and scale enterprise production

environments intelligently. We don't just fix systems; we leverage multi-cloud technologies

to transform client operations into distinct competitive advantages.

Position Overview:

We are looking for a high-caliber Senior or Lead Cloud Site Reliability Engineer (CSRE) to

architect, secure, and stabilize next-generation hybrid and multi-cloud environments.

Operating at the intersection of infrastructure design, security compliance, and production

operations, you will serve as the technical Subject Matter Expert (SME) across GCP, Azure,

and AWS.

Whether optimizing a microservice mesh on GKE, tuning autoscaling on AKS, or driving a

massive disaster recovery drill across AWS regions, your focus will be absolute reliability. For

the Lead path, you will couple this deep engineering toolkit with stakeholder management

and mentorship to drive an elite operational culture.

Experience & Level Expectation:

Years of Experience: 3 to 10 years of intensive, hands-on production operations

experience in a dedicated DevOps, Cloud Platform Engineering, or SRE role.

Associate level (3-5 Years): Expected to show flawless execution of IaC, advanced

triaging of infrastructure failures, and ownership of the CI/CD and deployment

lifecycles.

Intermediate level (5-10 Years): Expected to take architectural ownership, serve as

primary Incident Commander for complex outages, design cross-cloud governance

frameworks, and act as a reliable bridge between technical teams and client

leadership.

Key Responsibilities & Role Expectations:

Multi-Cloud Platforms & Orchestration: Design, configure, and maintain

production-grade Kubernetes clusters across major platforms (AKS).

Manage advanced network routing, service meshes (e.g., Istio), and multi-tenant

isolation.

Infrastructure as Code (IaC) & GitOps: Build declarative, enterprise-grade, reusable

infrastructure components using Terraform or Crossplane. Standardize automated

environment provisioning to eliminate configuration drift across multi-branch

environments.

Incident Management & Reliability (SRE): Own and optimize the production on-call

rotation. Lead rapid mitigation strategies for Sev-1/Sev-2 system outages, reducing

Mean Time to Recovery (MTTR) through centralized log and metric correlation.

Root Cause Analysis (RCA): Facilitate rigorous, blameless post-incident reviews to

identify core architectural vulnerabilities and establish long-term fixes preventing

recurrence.

Lifecycle, Patching & Upgrades: Plan and execute zero-downtime cluster upgrades,

operating system patching strategies (Linux/Windows), database lifecycle updates,

and multi-region Disaster Recovery (DR) failover drills.

Core Core Operations & Legacy Integration: Manage enterprise-level hybrid

networking architecture (VPCs, Firewalls, Load Balancers, DNS routing, and DHCP

configurations) while effectively connecting cloud native services to legacy

infrastructures like Active Directory.

Security & Governance: Embed Zero Trust policies, secure secrets management

(Secrets Manager/Key Vault), and continuous vulnerability patching into the

automated SDLC pipeline.

Required Technical Skills:

- Microsoft Azure: Azure Virtual Machines, Virtual Networks, Azure Active Directory, Azure Update Management.

- Containers & Orchestration

• Production-level management of GKE, AKS, and EKS.
• Advanced mastery of Docker, Helm, Kubernetes StatefulSets, Pod Disruption

Key Responsibilities

Platform Monitoring and Reliability

• Monitor the health and performance of EDM’s advertiser, publisher, broker, and internal platforms.
• Maintain monitoring, alerting, logging, and system-health dashboards.
• Investigate platform outages, degraded performance, failed transactions, delayed data, and integration errors.
• Respond to production incidents and coordinate resolutions with the appropriate engineers and vendors.
• Perform root-cause analysis and document corrective and preventive actions.
• Help maintain defined uptime, response-time, recovery-time, and system-reliability targets.
• Identify recurring problems and recommend permanent solutions.

Cloud Infrastructure and Systems Operations

• Maintain and support cloud infrastructure, servers, databases, networks, storage, and production environments.
• Support development, staging, and production environments.
• Assist with infrastructure scaling, system upgrades, patching, backups, and disaster recovery.
• Monitor cloud usage and help control infrastructure and technology costs.
• Maintain access controls, service accounts, certificates, domain configurations, and environment variables.
• Ensure production systems are properly documented and recoverable.

Deployment and Release Support

• Support safe and consistent application deployments.
• Maintain or improve continuous integration and deployment workflows.
• Coordinate release schedules, deployment validation, rollback procedures, and post-release monitoring.
• Help engineering teams identify configuration or infrastructure problems before releases reach production.
• Maintain deployment documentation, technical checklists, and change logs.
• Reduce manual deployment work through automation.

API and Integration Support

• Monitor and troubleshoot third-party APIs, webhooks, postbacks, dialer connections, CRM integrations, payment systems, tracking platforms, and compliance services.
• Investigate failed lead deliveries, missing postbacks, duplicate records, delayed reporting, and authentication problems.
• Support ping-post, real-time bidding, call-routing, SIP, and data-transfer workflows.
• Work with advertisers, publishers, and vendors to diagnose technical integration problems.
• Create clear documentation for common integration methods and troubleshooting procedures.
• Develop alerts that identify integration failures before clients report them.

Call and Lead Operations

• Monitor call-routing, tracking, recording, attribution, and disposition systems.
• Investigate calls that fail to route, connect, record, track, or report correctly.
• Support number provisioning, routing rules, caps, schedules, geographic restrictions, buyer availability, and failover logic.
• Validate that leads, calls, and transactions are properly attributed to the correct advertiser, publisher, campaign, and payout.
• Assist with discrepancies involving call duration, billable events, conversions, payouts, and reporting.
• Help protect revenue by identifying technical leakage and delivery failures.

Data and Reporting Support

• Monitor data pipelines, scheduled jobs, reporting processes, and database performance.
• Investigate discrepancies between platform reporting, billing records, payment records, and third-party systems.
• Write and maintain database queries for troubleshooting, validation, and operational reporting.
• Assist with data corrections using controlled and documented procedures.
• Support dashboards and operational alerts for revenue, margin, consumption, conversion, and platform activity.
• Maintain appropriate controls around production data access and modification.

Security and Access Management

• Support role-based access controls, multifactor authentication, audit logging, encryption, and secure system configuration.
• Provision and remove employee, contractor, client, and vendor access.
• Monitor suspicious activity and report potential security incidents.
• Assist with vulnerability remediation, security reviews, access audits, and incident-response procedures.
• Protect consumer, advertiser, publisher, employee, and company information.
• Follow company policies for credentials, production access, sensitive data, and change management.

Automation and Process Improvement

• Automate repetitive operational tasks using scripts, workflows, APIs, and infrastructure tools.
• Reduce manual work associated with monitoring, deployments, reporting, reconciliation, onboarding, and support.
• Build internal tools that improve visibility and response times.
• Identify operational bottlenecks that affect revenue, margin, client satisfaction, or employee productivity.
• Maintain clear runbooks and standard operating procedures for recurring technical tasks.

Technical Support and Documentation

• Serve as an escalation point for complex platform and integration issues.
• Translate technical problems into clear explanations for nontechnical teams.
• Create and maintain architecture diagrams, system inventories, runbooks, troubleshooting guides, and incident reports.
• Track incidents and technical requests through completion.
• Document known issues, temporary workarounds, permanent resolutions, and system dependencies.
• Participate in an on-call rotation for urgent production incidents.

First 90-Day Priorities

The successful candidate will be expected to:

• Learn EDM’s platforms, infrastructure, integrations, call-routing systems, reporting processes, and revenue workflows.
• Document critical systems, dependencies, credentials ownership, vendor contacts, and escalation procedures.
• Review existing monitoring, alerting, backups, access controls, and deployment procedures.
• Establish baseline metrics for uptime, incident volume, response time, recovery time, deployment success, and integration failures.
• Resolve high-priority recurring production and integration issues.
• Improve alerting for call-routing failures, API errors, delayed data, failed jobs, and reporting discrepancies.
• Create runbooks for the company’s most common and highest-risk technical incidents.
• Identify at least three meaningful automation or cost-saving opportunities.
• Participate in production support and demonstrate ownership of incidents through resolution.

Performance Expectations

Success will be measured by:

• Platform uptime and reliability
• Mean time to acknowledge and resolve incidents
• Reduction in recurring production problems
• Deployment success and rollback rates
• API, postback, webhook, and call-routing reliability
• Reporting and data accuracy
• Backup and recovery readiness
• Quality of technical documentation
• Security and access-control compliance
• Reduction in manual operational work
• Infrastructure costs relative to platform volume
• Responsiveness to internal teams, clients, and technical partners

Required Qualifications

• Three or more years of experience in operations engineering, DevOps, site reliability engineering, cloud infrastructure, systems administration, or production support.
• Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Experience supporting Linux-based production environments.
• Working knowledge of networking, DNS, SSL certificates, firewalls, load balancing, and application security.
• Experience with relational databases and SQL.
• Experience troubleshooting REST APIs, webhooks, authentication, and third-party integrations.
• Familiarity with monitoring, logging, alerting, and incident-management tools.
• Experience with scripting languages such as Python, Bash, JavaScript, or PowerShell.
• Understanding of source control, deployment pipelines, and release management.
• Strong troubleshooting, documentation, and communication skills.
• Ability to prioritize incidents based on business and revenue impact.
• Availability to participate in an on-call rotation.

Preferred Qualifications

• Experience in ad-tech, mar-tech, affiliate marketing, lead generation, pay-per-call, telecommunications, or SaaS.
• Familiarity with SIP, VoIP, dialers, call-tracking platforms, routing systems, and phone-number provisioning.
• Experience with containers, infrastructure as code, and automated deployment tools.
• Experience with Docker, Kubernetes, Terraform, GitHub Actions, or similar technologies.
• Familiarity with payment processing, usage-based billing, reconciliation, and commission systems.
• Experience working with real-time bidding, ping-post, lead distribution, or high-volume transactional systems.
• Understanding of TCPA-related controls, consent records, DNC suppression, data privacy, or regulated marketing environments.
• Experience with security audits, disaster-recovery testing, and compliance documentation.

Ideal Candidate

The ideal candidate:

• Takes ownership instead of waiting for someone else to fix the problem.
• Remains calm and methodical during high-impact incidents.
• Understands the difference between applying a temporary fix and eliminating a root cause.
• Communicates technical problems clearly and directly.
• Recognizes that production reliability is a business and revenue responsibility.
• Automates repetitive work whenever practical.
• Documents systems so the company is not dependent on one person’s memory.
• Protects security and stability without creating unnecessary bureaucracy.
• Is comfortable working in a fast-moving entrepreneurial environment.
• Can manage competing priorities while maintaining attention to detail.

We are hiring a Kubernetes Engineer to run and scale our container platform.

Responsibilities

• Manage production Kubernetes clusters
• Write Helm charts and Terraform modules
• Set up monitoring, alerting and autoscaling
• Improve CI/CD pipelines and deployments

Requirements

• 2+ years running Kubernetes in production
• Strong Docker and CI/CD experience
• CKA certification is a plus

Hiring Platform Engineer

Exp: 6 -- 10 yrs

Edu : BE/B.tech/MCA

Work Location : Pune

Skills :

Platform monitoring ,Incident trouble shooting, Incident recovery, openshift ,kubernetes.

2 years of IT operations, infrastructure, cloud or application support experience.

Exp in Linux command-line knowledge.

Exp in networking knowledge including IP addressing, DNS, ports and connectivity troubleshooting.