SRE Production Support(OCP)

We are looking for an experienced SRE Production Support Engineer with strong expertise in production support, OpenShift cloud environments, application monitoring, and troubleshooting. The candidate should have hands-on experience with Tomcat, Python scripting, Splunk, OpenTelemetry, and basic networking concepts.

Key Responsibilities

• Provide production support for business-critical applications and ensure high availability and reliability.
• Monitor application performance, system health, and production environments.
• Troubleshoot and resolve application and infrastructure-related issues.
• Work with OpenShift environments to support cloud-native applications and deployments.
• Manage application server activities and troubleshooting using Apache Tomcat.
• Develop and maintain Python scripts to automate operational tasks.
• Monitor logs, identify issues, and perform troubleshooting using Splunk.
• Implement and support application observability using OpenTelemetry.
• Perform basic network troubleshooting, including connectivity, DNS, and communication issues.
• Participate in incident management, root cause analysis, and resolution of production issues.
• Collaborate with development, infrastructure, and cloud teams to maintain production stability.

Required Technical Skills

• Site Reliability Engineering (SRE) / Production Support
• OpenShift / Cloud Platforms
• Apache Tomcat
• Python Scripting
• Splunk
• OpenTelemetry
• Basic Networking and Troubleshooting
• Application Monitoring and Troubleshooting
• Incident Management and RCA

Job Summary:

We are looking for an experienced L2 Production Support Engineer with hands-on experience in production monitoring, event management, incident management, troubleshooting, and root cause analysis (RCA). The candidate should have experience working with enterprise monitoring tools and ITSM platforms to ensure application stability and smooth production operations.

Mandatory Skills:

• L2 Production Support
• Event Management / Mission Control
• Incident Management
• Linux / Unix
• Observability and Production Monitoring
• Batch Monitoring

Primary Skills:

• ServiceNow
• Splunk / AppDynamics / ThousandEyes
• Event Monitoring and Incident Handling
• Production Troubleshooting

Secondary Skills:

• Batch Monitoring and Scheduling
• Windows Server Troubleshooting
• Root Cause Analysis (RCA)
• Cross-team Coordination

Key Responsibilities:

• Monitor production environments and identify alerts, events, and potential issues.
• Handle L2 production incidents and perform initial troubleshooting.
• Manage incidents and service requests using ServiceNow or similar ITSM tools.
• Analyze application and system logs using monitoring tools such as Splunk, AppDynamics, or ThousandEyes.
• Perform root cause analysis and coordinate with relevant teams to resolve recurring issues.
• Monitor batch jobs and schedules, ensuring timely execution.
• Troubleshoot Linux/Unix and Windows Server-related issues.
• Ensure adherence to SLAs and follow established incident management processes.

Job Description – Senior Site Reliability Engineer (SRE) – Pega & OpenShift

Experience: 9–14 Years

Location: Bangalore

Role: Senior Site Reliability Engineer / Pega Production Support Engineer

Job Summary

We are looking for an experienced Senior Site Reliability Engineer (SRE) with strong expertise in Pega production support, Red Hat OpenShift, and application reliability engineering.

The ideal candidate should have hands-on experience managing enterprise production environments, troubleshooting complex application and platform issues, implementing automation, and improving system availability and performance.

The candidate will work closely with application, infrastructure, and business teams to ensure high availability, operational excellence, and continuous improvement of production systems.

Key Responsibilities

• Define, implement, and govern Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets.
• Design and improve observability, monitoring, logging, and alerting solutions.
• Implement automation and self-healing solutions to reduce operational toil.
• Lead production readiness, go-live activities, NFR validation, and Permit to Operate (PTO).
• Provide hands-on production application support and troubleshoot complex technical issues.
• Lead P1/P2/P3 incident management, root cause analysis (RCA), and preventive action implementation.
• Embed SRE best practices into application design, CI/CD pipelines, and release processes.
• Monitor application health and performance using Grafana, Prometheus, Splunk, and AppDynamics.
• Mentor junior engineers and contribute to SRE standards and operational best practices.
• Collaborate with application, infrastructure, and business stakeholders to improve service reliability.

Mandatory Technical Skills

1. Site Reliability Engineering (SRE)

• 5+ years of experience in SRE / Reliability Engineering.
• Strong knowledge of SLI, SLO, SLA, and error budgets.
• Incident management, RCA, problem management, and production support.
• Automation, self-healing, and operational excellence.

2. Pega PRPC / Pega PDC

• 4+ years of experience in Pega Workflows / Pega Production Support.
• Strong knowledge of Pega PRPC architecture and case management.
• Experience with Data Types, Activities, Flows, Report Definitions, and Decision Rules.
• Debugging using Pega logs and Tracer.
• Hands-on experience with Pega Diagnostic Cloud (PDC).
• Experience managing BIX extracts.
• Knowledge of Pega hotfix installation, manual deployments, upgrades, and technical refresh.
• Understanding of Pega Cloud architecture is an added advantage.

3. Red Hat OpenShift / Kubernetes

• 3+ years of experience supporting applications on Kubernetes / OpenShift.
• Strong knowledge of application deployment and troubleshooting.
• Experience with containerized production environments.

4. Monitoring & Observability

• Hands-on experience with Grafana and Prometheus.
• Knowledge of Splunk, AppDynamics, ThousandEyes, and Aternity.
• Understanding of metrics, logs, traces, APM, and alerting.

5. Linux & Shell Scripting

• Strong experience in Linux / Unix environments.
• Hands-on experience with Shell scripting and automation.
• Experience troubleshooting JVM / Tomcat-based application servers.

6. Database & Scheduling Tools

• Experience with Autosys enterprise scheduling.
• Working knowledge of Oracle and MS SQL Server.

Required Experience

• 8+ years of overall experience in Systems Engineering / Production Support.
• 5+ years in SRE / Reliability Engineering.
• 4+ years in Pega PRPC / PDC production support.
• 3+ years in Kubernetes / Red Hat OpenShift.
• 3+ years in Linux / Unix application support.

Desired Candidate Profile

• Strong production support and troubleshooting skills.
• Experience handling critical production incidents.
• Excellent communication and stakeholder management skills.
• Ability to lead technical teams and drive reliability improvements.
• Strong analytical, problem-solving, and documentation skills.

Work Location: Bangalore

Key Skills: SRE, Pega PRPC, Pega PDC, Red Hat OpenShift, Kubernetes, Grafana, Prometheus, Shell Scripting, Linux, Production Support, Incident Management, RCA, BIX Extracts.

Job Summary:

We are looking for an experienced Java Application Production Support Engineer / Java SRE with strong expertise in application support, Unix, Oracle, and OpenShift. The candidate will be responsible for production monitoring, troubleshooting, performance optimization, and automation to ensure high availability and stability.

Mandatory Skills:

• Java Application Production Support / SRE
• Unix/Linux and Oracle Database
• OpenShift (OCP)
• SQL
• Splunk and AppDynamics
• Autosys
• Python scripting
• Grafana monitoring and dashboards

Responsibilities:

• Handle production incidents, troubleshooting, and root cause analysis.
• Monitor application performance using Splunk, AppDynamics, and Grafana.
• Support Java applications deployed on OpenShift.
• Manage SQL queries, batch jobs, and automation scripts.
• Collaborate with teams to improve system reliability and availability.

Experience: 8+ Years

Location: Hyderabad / Bangalore

Mandatory Skills: Production Support, SRE, Linux/Unix, AI/ML Infrastructure Knowledge

Job Description:

• Provide production support for mission-critical applications, including incident management, troubleshooting, RCA, deployments, monitoring, and service restoration.
• Implement SRE practices to improve system reliability, availability, and performance.
• Support AI/ML platforms and GPU infrastructure; knowledge of GenAI and AI/ML workloads is preferred.
• Automate repetitive support activities using Python and Shell scripting.
• Monitor systems using tools such as Splunk and AppDynamics.
• Identify performance bottlenecks and drive continuous improvement.
• Collaborate with infrastructure, application, and business teams to resolve production issues.

Required Skills:

• 8+ years of experience in Production Support and SRE.
• Strong Linux/Unix administration and troubleshooting skills.
• Experience with incident management, RCA, monitoring, and automation.
• Knowledge of AI/ML platforms, GPU infrastructure, and GenAI concepts.
• Python/Shell scripting knowledge.
• Exposure to Hadoop, Spark, or Elasticsearch is an advantage.
• Willingness to work in 24x7 shifts.
• 
  

Site Reliability Engineer (SRE) / Production Support Engineer

Experience: 5–10 Years

Location: Hyderabad

Work Mode: Face-to-Face Drive

Shift: Rotational Shifts

Job Description

Looking for an experienced SRE / Production Support Engineer with strong experience in application and production support, incident management, monitoring, troubleshooting, and cloud operations.

Key Skills

Production Support, Incident Management, Splunk, APM, SLI/SLO, Cloud, Kubernetes, Docker, Terraform, Linux/Windows Administration, Shell Scripting and Python.

Good understanding of production deployments, batch monitoring, network/load balancing, and troubleshooting is required.

Candidates from SRE, Production Support, Application Support, Cloud Operations, or DevOps backgrounds are preferred.

📢 We’re Hiring | Application Support Engineer

📍 Location: Hyderabad

💼 Experience: 6+

We are looking for an experienced Application Support Engineer with strong knowledge of Linux/Unix and monitoring tools to join our team in Hyderabad.

🔹 Job Responsibilities:

• Provide L2/L3 application support and troubleshoot production issues.
• Monitor application performance, availability, and system health.
• Work with Linux/Unix environments for log analysis, issue investigation, and troubleshooting.
• Use Splunk, Grafana, and AppDynamics for application monitoring, log analysis, and performance tracking.
• Perform root cause analysis (RCA) and implement preventive measures.
• Handle incidents, service requests, and problem management within defined SLAs.
• Collaborate with development, infrastructure, and database teams to resolve technical issues.
• Support production deployments, releases, and application health checks.

🔹 Required Skills:

• 6–8 years of experience in Application Support.
• Strong hands-on experience with Linux/Unix.
• Good knowledge of Splunk, Grafana, and AppDynamics.
• Experience in production support, incident management, and troubleshooting.
• Strong analytical, communication, and problem-solving skills.

Role Summary:

We are looking for an experienced Application Production Support Engineer with strong expertise in application support, incident and change management, Linux/Unix, SQL, Oracle, and monitoring tools. The candidate will be responsible for maintaining application availability, troubleshooting production issues, monitoring system performance, and coordinating with technical and business stakeholders.

Key Responsibilities

• Provide L2/L3 production support for business-critical applications.
• Monitor applications and infrastructure using Splunk, Grafana, and AppDynamics.
• Analyze and resolve production incidents within defined SLAs.
• Perform incident, problem, change, and service request management.
• Troubleshoot application issues across Linux/Unix, SQL, and Oracle environments.
• Perform SQL queries and database-level troubleshooting to identify application issues.
• Analyze application logs, alerts, and performance metrics to identify root causes.
• Coordinate with development, database, infrastructure, and other technical teams for issue resolution.
• Participate in Root Cause Analysis (RCA) and implement corrective/preventive actions.
• Support application deployments, releases, and production changes.
• Ensure effective communication with business users and stakeholders during critical incidents.
• Identify recurring issues and drive problem management and service improvement initiatives.
• Maintain support documentation, knowledge articles, and operational procedures.
• Participate in on-call/shift support as required.

Mandatory Skills

• 6+ years of experience in Application Production Support.
• Strong experience in Incident & Change Management.
• Hands-on experience with Linux/Unix.
• Good knowledge of SQL and Oracle database support.
• Experience with monitoring and observability tools:
• Splunk
• Grafana
• AppDynamics
• Strong troubleshooting and problem-solving skills.
• Good understanding of application monitoring, logs, alerts, and performance analysis.
• Strong stakeholder management and communication skills

Job Summary:

We are looking for an experienced Production Support Engineer with strong Linux Administration skills to manage production environments, troubleshoot application and infrastructure issues, and ensure system availability and stability. The role involves Linux administration, production support, database support, monitoring, observability, cloud exposure, and automation.

Primary Skills:

• Linux Administration
• Production Support

Secondary Skills:

• Oracle SQL / Database Support
• Splunk
• Grafana
• AppDynamics
• Cloud – OCP / OpenShift
• Monitoring & Observability
• Shell Scripting / Automation

Key Responsibilities:

• Provide L2/L3 production support for critical applications and infrastructure.
• Perform Linux server administration, troubleshooting, and issue resolution.
• Monitor production systems and proactively identify performance and availability issues.
• Analyze application, system, and infrastructure logs to troubleshoot incidents.
• Work with Oracle databases and perform basic SQL queries and database-related troubleshooting.
• Use monitoring and observability tools such as Splunk, Grafana, and AppDynamics.
• Troubleshoot system performance, connectivity, process, disk, memory, and CPU-related issues.
• Participate in incident, problem, and change management activities.
• Support cloud/container platforms such as OpenShift/OCP.
• Create and maintain Shell scripts for operational tasks and automation.
• Coordinate with application, database, cloud, and infrastructure teams for issue resolution.
• Participate in production deployments, maintenance activities, and release support.
• Follow ITIL processes and maintain proper incident and operational documentation.
• Participate in on-call and production support activities as required.

Mandatory Skills:

• 7+ years of relevant IT experience
• Strong Linux Administration
• Strong Production Support experience
• Good troubleshooting and incident management skills
• Experience working in a 24x7 production environment
• Hands-on experience with monitoring/logging tools

Good to Have:

• Oracle SQL
• Splunk / Grafana / AppDynamics
• OpenShift / OCP
• Shell scripting
• Cloud exposure
• Monitoring & Observability

Role Overview

We are looking for an experienced Application Support Engineer with strong expertise in production support, Linux/Unix troubleshooting, Oracle database support, and monitoring tools. The candidate should have experience managing critical production environments, resolving technical issues, and maintaining application stability and availability.

Key Responsibilities

• Provide end-to-end production support for business-critical applications.
• Troubleshoot application, server, and database-related issues in Linux/Unix environments.
• Perform Oracle SQL queries, database troubleshooting, and performance analysis.
• Manage incidents, service requests, and change management processes.
• Conduct RCA for recurring and critical production issues.
• Monitor application health and performance using Splunk, Grafana, and AppDynamics.
• Support applications hosted on cloud and container platforms such as OCP, AWS, Azure, and GCP.
• Collaborate with infrastructure, database, and development teams for issue resolution.
• Maintain operational documentation and ensure adherence to SLA commitments.

Technical Skills

• Application Production Support
• Linux / Unix Administration and Troubleshooting
• Oracle SQL / Database Support
• Incident, Problem & Change Management
• Root Cause Analysis (RCA)
• Splunk / Grafana / AppDynamics
• Cloud Platforms – OCP, AWS, Azure, GCP