Senior SRE

Must-Have experience in selling certification courses or technical courses

Roles & Responsibilities:

● Counsell potential Students over a call to inform them about a product and help them in

making better career decisions.

● Answer questions about our products or the company.

● Sale as per requirement from the students.

● Direct prospects to the field sales team when needed.

● Maintain Sales Report and update in the CRM time to time.

● Take and process orders in an accurate manner.

● Go the extra mile to meet sales quota and facilitate future sales.

● Keep records of calls and sales and note useful information.

Skills & Requirements:

● 10 months - 2 years of work experience in sales/business development/voice process.

● Excellent interpersonal and communication skills.

● Strong negotiation skills with a proven ability to seek, create, negotiate, and close a deal.

● Solution-oriented with effective problem-solving skills.

● Customer-Centric Approach.

● Positive attitude and Willingness to learn and excel.

Description:

Responsibilities

Strategy & Planning

• The NOC Managers/ Product support Engineers' primary responsibility is to plan, organize, and manage staff and overall operations to ensure stability of customer's infrastructure.
• Provides overall expertise with all network operations functions.
• Ability to define, implement and enforce configuration management and change management policies and practices.

Acquisition & Deployment

• Handle escalations and manage support from different levels.
• Ensure adherence of operational metrics.
• Hire, develop, and retain highly responsive and customer focused engineers to ensure the effective operation of the department
• Manage tools, systems and procedures to ensure dynamic management of issues and customer management.
• Ensures all members of assigned technical teams are effective and fully utilized in order to provide high resource utilization.
• Evaluates technical skills of the team and ensures there is an appropriate level of expertise.
• Provide procedural training to staff.
• Perform performance objectives and performance reviews with all team members.

Operational Management

• The NOC Manager will include hands-on technical support work related to the overall health and maintenance of customer environments.
• This position will perform tier-2 and 3 escalation support and act as the point of contact in the NOC for all inquiries from other departments.
• The NOC Manager will manage all related partner operational expectations.
• Ensure continual process improvement within the NOC including but not limited to automation of NOC tasks and reporting, implementation of enterprise-wide monitoring initiatives, and routine administration tasks.
• Identify areas for process and efficiency improvement within the NOC; recommend prioritized enhancements and oversee implementation
• Ensure that reports are accurate and delivered on time.

Experience:

• More than 3-6 years' experience in Microsoft product build and support experience with a high availability 24x7 including:
• Expert knowledge of (SCCM) System Center configuration Manager 2012.
• MS Server 2003 / 2008 Server Admin / Virtualization - MCSE / MCITP
• VMware 410 VSphere Administrator - VCP410 Certified
• Expert knowledge of Virtualization using VMware,MCITP
• Good knowledge of Active Directory, DHCP, DNS, Clustering, Load Balancing, Anti-virus, backup procedures, Group policy, Disaster recovery
• and High availability using industry standards.
• Ability to work independently as well as in a team environment.
• Network services experience is desired.
• ITIL V3 Foundation Certification preferred

Location: Chennai

Tech Lead

Duties & Responsibilities

Candidate will be responsible for the architectural design, development and continuous improvement of the software and development process. The system involves real-time quote fetching and policy issuance with a deep integration with different insurance company systems.

Work Experience & Skills

• Strong experience in architecting and developing full-stack software systems.
• 5-7 years of hands-on experience in developing complex, large scale full stack consumer-facing responsive web products.
• Must have experience in Java and at least one Web framework such as Laravel / Django / CodeIgnitor and preferably with at least one JS framework like NodeJS, AngularJS or VueJS.
• Good exposure to few middleware technology tools such as application servers (nGinx, Apache, Tomcat), message queues (Gearman, ActiveMQ, Rabbit MQ, Kafka) etc..
• Experience in SOA architecture, micro services and scalable web-services (SOAP & REST) are mandatory.
• Good command & experience on database concepts like RDBMS, NoSQL, data modelling, data normalization etc.
• Prior knowledge of technical documentation techniques like UML diagrams, flow charts, sequence diagram, interaction diagrams etc. is must for the role.
• Experience with Elastic infrastructure solutions / deployment (Docker, Kubernetes, OpenShift, Mesos) and CI/CD systems such as Jenkins is required.
• Exposure to Agile & Scrum processes with experience as Scrum Master on Jira or Rally or similar tools is desired.
• Past record of handling cloud hosting services of Amazon, Google or MS Azure for engineering deployments.

Qualifications

B Tech / BE / M Tech / ME or equivalent in Computer Science, Engineering or similar relevant fields

Responsibilities

• Understand existing business operations tool used by customer support and business teams.
• Work with Engineering Manager to upgrade the system to improve system stability and response times.
• Independently lead design and implement new features as per business requirements provided by Product Management team.
• Develop elegant, modular and maintainable solutions. Document all design, operations steps for knowledge sharing purposes.
• Guide junior team members on feature implementation and provide relevant training on existing modules.

Must-know Technologies

• Java EE
• Java Server Facelets (JSF)
• Java Persistence API (JPA), Hibernate
• SQL
• HTML, CSS, JavaScript
• Payara/GlassFish/similar application server environments

Preferred Skills

• 2-8 years of overall experience in software design and development.
• Ability to analyze existing application, implement new features and re-architect the application in case of inefficiencies.
• Strong object-oriented skills and ability to apply design patterns.
• Experience mentoring junior engineers on development, code review, project planning.

We, at GlobalShiksha, are on a mission to Make Learning Fun for the K-12 segment by delivering high-quality, affordable supplementary educational products. The GlobalShiksha team of 150+ people works out of offices in Bengaluru. We- re backed by the top investor of the world, Accel Partners. Founded in 2011 by an IIT Graduate, GlobalShiksha is among top five Ed-tech companies of India and has the trust of 1 million parents. We are hiring a HR Manager who can take care of hiring and team building.

Responsibilities:

• Develop and implement HR strategies and initiatives aligned with the overall business strategy
• Bridge management and employee relations by addressing demands, grievances or other issues
• Manage the recruitment and selection process
• Support current and future business needs through the development, engagement, motivation and preservation of human capital
• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
• Nurture a positive working environment
• Oversee and manage a performance appraisal system that drives high performance
• Maintain pay plan and benefits program
• Assess training needs to apply and monitor training programs
• Report to management and provide decision support through HR metrics
• Ensure legal compliance throughout human resource management
• Coordinate with hiring managers to identify staffing needs.
• Determine selection criteria.
• Source potential candidates through online channels (e.g. social platforms and professional networks).
• Plan interview and selection procedures, including screening calls, assessments and in-person interviews.
• Must have experience in bulk hiring, college hiring, etc.
• Assess candidate information, including resumes and contact details, using our Applicant Tracking System.
• Design job descriptions and interview questions that reflect each position's requirements.
• Lead employer branding initiatives.
• Forecast quarterly and annual hiring needs by department.
• Foster long-term relationships with past applicants and potential candidates.
•  

Requirements:

• Proven working experience as HR Manager or other HR Executive
• People oriented and results driven
• Demonstrable experience with Human Resources metrics
• Knowledge of HR systems and databases
• Ability to architect strategy along with leadership skills
• Excellent active listening, negotiation and presentation skills
• Competence to build and effectively manage interpersonal relationships at all levels of the company
• In-depth knowledge of labor law and HR best practices
• Must have experience in hiring preferably for BPOs.
• Familiarity with social media, resume databases and professional networks.
• Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods.
• Excellent verbal and written communication skills.
• A keen understanding of the differences between various roles within organizations.
• Degree in Human Resources or related field