Senior Product Manager

Process Executive:

Domain: ITES/BPO, KPO

Designation: Process Executive - Voice

Educational Background: Minimum Technical Graduate (Btech, Bsc IT,- BSC Com Sci, MCA, Etc.)

PE Experience: 0M to 6M experience in Digital Marketing / Certification in DM along with good

communication skills

Shifts: Rotational/ Flexibility to work in night shift

Work location: Gurgaon - permanent work from office

Shift: 24*7

Travel: Not required

Certification: Required if Fresher

• Excellent communication skills (written and verbal)

• Ability to communicate correctly and clearly with all customers

• Excellent documentation skills

• Good comprehension skills ability to clearly understand and state the issues customers present

• Ability to concentrate follow customers issues without distraction to resolution

• Good composition skills ability to compose a grammatically correct, concise, and accurate written

response

• Work successfully in a team environment as well as independently

• Ability to use a desktop computer system

• Familiarity with Windows, Microsoft Office & Browsing Internet resources

• Excellent typing skills

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced

environment

• Demonstrates ownership to resolve challenging customer issues, escalating when necessary

• Flexible with the working schedule; may be expected to work weekends, holidays and events

• Ability to work overtime as required by business

• Ability to approach problems logically and rationally

• Action oriented and self-disciplined

• Organized and detail-oriented

• Resolving Technical complex queries,

• escalation channel to drive solution of B2B queries,

• detect and track App defects and inconsistencies,

• drive continuous improvement through root cause identification and defect elimination

Data Scientists are analytical experts who use their skills in mathematics, statistics, and computer science to solve complex business problems. They collect, analyze, and interpret large datasets to extract meaningful insights and develop data-driven solutions. Their work helps organizations make informed decisions, improve processes, and gain a competitive edge.

Key Responsibilities:

• Data Collection and Preprocessing:
• Gathering data from various sources (databases, APIs, web scraping, etc.).
• Cleaning and transforming data to ensure quality and consistency.
• Handling missing values, outliers, and inconsistencies.
• Integrating data from multiple sources.
• Data Analysis and Exploration:
• Conducting exploratory data analysis (EDA) to identify patterns, trends, and relationships.
• Applying statistical methods and hypothesis testing to validate findings.
• Visualizing data using charts, graphs, and other tools to communicate insights.
• Model Development and Deployment:
• Developing and implementing machine learning models (e.g., regression, classification, clustering, deep learning).
• Evaluating model performance and fine-tuning parameters.
• Deploying models into production environments.
• Creating and maintaining machine learning pipelines.
• Communication and Collaboration:
• Presenting findings and recommendations to stakeholders in a clear and concise manner.
• Collaborating with cross-functional teams (e.g., engineers, product managers, business analysts).
• Documenting code, models, and processes.
• Translating business requirements into technical implementations.

Job description:

• We are looking for a young and dynamic QA Intern to join our QA team and help plan testing efforts, execute test scripts, and help with installation testing, software, and web testing.

Your Roles and Responsibilities:

• Basic troubleshooting and analytical skills
• Good verbal and written communication skills (Documentation Skills)
• Attention to detail is important
• Must be proficient with computers
• Basic knowledge of software is required
• The ability to test software and question features or behavior is desirable.

You should have:

• BTech/B.E or relevant degree in Computer Science

• Previous working experience as a MySQL Developer for at least 3 years
• Identify opportunities for improved performance in SQL operations and implementations
• Oversee the operations of the production and staging environments databases
• Give design recommendations for database functions that meet business operating standards while improving the efficiency of business processes
• Train and mentor junior personnel on best practices

Candidate Profile:

• Bachelor’s/Master’s degree in Engineering, Computer Science
• At least 5+ years of relevant experience as a database programmer
• Excellent MySQL/PostgreSQL/MS-SQL development skills
• Experience in writing stored views, procedures, triggers etc.
• Excellent knowledge in RDBMS (important features)
• Strong problem-solving skills, technical troubleshooting, and diagnosing
• Solid knowledge of RDBMS and NoSQL technologies
• Experience in developing back-ends for enterprise systems
• Knowledge of debugging, performance and optimization techniques
• Experience in RDBMS technologies like MySQL, PostgreSQL etc.
• Experience in No SQL technologies like MongoDB, Cassandra etc.
• Knowledge of Caching DB like Redis, Memcached etc.
• Knowledge of Search DB like Solr, Elasticsearch etc.
• Demonstrated ability to deliver in a fast-paced environment.

Role Overview

1. As a Pre-Sales Engineer, you will be responsible for designing and drafting systems for Technical Proposals brought in by the sales team, ensuring that quotes are technically correct before submitting to clients.
2. Preparation of proposal based on the RFP / RFQ docs and Understand the CAD drawing.
3. Generate BOQ, Compliance Statement, system descriptions, schematic drawings, material / technical submittal, system programming such as Crestron, Extron, Bose and other OEM products etc.
4. Provide sales and technical staff with technical support on both a pre- and post-sales basis
5. Communicate and interact with internal employees, clients and colleagues in a professional and timely manner.
6. Conduct or attend a Site visit and Site surveys when needed.
7. Develop and maintain knowledge of current and new technologies that company offers.