Mobile Automation Tester

Job Opening: FreeSWITCH Developer

Location: Ecospace Business Park, Rajarhat, Newtown, Kolkata

Employment Type: Full-Time, Permanent

Shift: Day Shift

Experience: Minimum 4+ years in FreeSWITCH/VoIP Development

Responsibilities:

• Design, develop, deploy, troubleshoot, and maintain tools and services supporting our cloud telephony network.
• Customize FreeSWITCH for large-scale audio/video conferencing (1000–1500 concurrent calls).
• Expertise in SIP, RTP, RTCP, TURN, STUN, NAT, TLS.
• Hands-on experience with RTP Proxy and routed audio conferences.
• Understanding of SDP Protocol offer/answer mechanism.
• Work with load testing tools for FreeSWITCH audio conferences.
• Deploy and manage multiple FreeSWITCH instances using load balancers.
• Debug issues using packet captures (Wireshark/Ngrep).
• Collaborate with mobile/API teams for integration and support.
• Knowledge of codecs (PCMU, PCMA, G729, Opus) and open-source telephony technologies (FreeSWITCH, WebRTC).
• Familiarity with SIP servers (SER/OpenSER), proxy servers, SBC, SIPX is a plus.

Qualifications:

• Bachelor’s degree in Engineering (B.Tech/MCA).
• 4+ years of hands-on experience in FreeSWITCH development or related VoIP technologies.
• Strong knowledge of Linux environments and command-line tools.
• Basic to intermediate SQL knowledge.
• Proficiency in scripting (Bash, Python, Perl) for automation.
• Strong understanding of VoIP protocols (SIP, RTP), networking principles (TCP/IP, DNS, DHCP, routing protocols).
• Excellent troubleshooting skills with ability to resolve complex technical issues.
• Strong problem-solving, communication, and collaboration skills.

Industry Preference:

• Travel (Preferred)
• Any Industry (Required)

About Us:

Skillslash is an e-learning platform offering Data Science, artificial intelligence, machine learning and many more courses online. We work with the aim to provide a quality education that is feasible and can be easily accessed. The team at Skillslash work towards the goal of ensuring world-class training. And, we would love to have you on board to help people accelerate their careers.

The ideal candidate will be responsible for finding and identifying leads through a variety of sources. Once leads are identified, this candidate will reach out and meet with the business decision-makers to better understand their business needs and how our product could help them.

Note: Apply only if you are interested in sales

Experience: 6 month - 1 year

Location: HSR Layout Sector 6, Bangalore

Immediate Joining

What we are looking for:

• Understand Customer profiles & learning problems to explain the implications of ineffective learning methods and create a need for the course offerings through a structured Counseling Session with the working professionals and students.
• Handle Objections and Price Negotiation to generate Sales Revenue
• Learn/ Upgrade one’s own Product Knowledge, Sales Skills, and market understanding to achieve and exceed growing Sales target(s).
• Proactively identifying cross-selling/up-selling opportunities with the existing customers
• Looking after the entire sales life cycle: starting from engaging with the large volume of well-qualified leads till the final conversion i.e. enrolment in the program.
• Document all pertinent customer information and conversations into the CRM system
• Understand the customer requirement and pass on the insights towards the product portfolio improvement based.

Expectations from you:

You will begin as an individual contributor, working in a team of go-getters to help spread the Skillslash way of Learning. You would be showcasing the unique features of Skillslash to customers in personalized sessions and will be responsible for mentoring and sales in your designated zone.

Preferred Skill Sets:

• Having a keen interest and deep understanding of the education sector.
• Interested in mentoring and guiding customers.
• Having a knack for sales
• Good interpersonal and presentation skills.

Academic Qualification: Any Graduation/ Post Graduation (Completed in or before 2023)

· English Proficiency should be at the Professional level (mandatory)

· Excellent verbal and written communication skills.

· A passion for growth with huge potential.

Role and responsibilities  

•         Senior Software Engineer work as an integral part of core software test automation team developing the requirement to meet the commitments and quality.

•         Execute full software development life cycle (SDLC)

•         Write well-designed, testable & high quality code

•         Integrate automated components into a fully functional software test automation system

•         Troubleshoot, debug and upgrade existing scripts

•         Comply with project plans and industry standards

•         Ability to Work closely with different scrum teams to understand the product and plan

•         Understanding of Agile practices and JIRA Technical skills requirements.

The candidate must demonstrate proficiency in:

•         Strong Python programming skills

•         Good in Networking(L2/L3) basics

•         Software Test Automation Framework Designing

•         Software Test Process and bug lifecycle

•         Good in Selenium web driver and Rest API automation

•         Working experience on Linux based products

•         Understanding of data structures

•         Familiarity with Dockers Nice-to-have skills

•         Deep experience with both hardware and software

•         Good understanding of Communication Protocols and traffic validation tools

•         Design patterns

•         Open-source software

•         Familiarity with Tcl

•         Problem solving mind and attitude

•         Great Team player

•         Genuine interest in learning and knowledge sharing.

•         Hands-on experience in Jenkins.

•         Hands-on experience in Git/GitHub/Bitbucket repository.

• Should be independent contributor.
• Writing individual user stories that are very clear and concise and are easy to understand and implement by the development team.
• Identifying related user stories and epics, grouping them into themes as necessary and documenting the interrelationship and associated business process flows as necessary
• Prepare EPICS, Themes , User Stories and maintain product backlog, release backlog
• Constantly groom user stories, update acceptance criteria and keep the backlog up-to date
• Reviews, explain, orally, visually user stories, functional aspect of the system
• Participate in sprint review meetings, accept stories that meet the user acceptance criteria
• Manage changes to the stories, split user stories as appropriate
• Preparation of Documentation, Help files, and other project documentation to assure quality of the products and tests to be developed.
• Serve as a liaison with the business community and IT to ensure that changes are understood.
• Promptly escalate issues, which affect product delivery and quality that are beyond scope of influence and report same to Project Lead/technical lead

• Experience in functional decomposition of requirement in a logical manner.
• Ability to articulate functional acceptance criteria.
• Ability to draw visuals manually or using any tool to present functionality and system behavior
• Ability to interview users and capture user requirement as stories
• Client interactions during the project/product life cycle
• Good analytical skills
• 3-5 years of experience in Agriculture domain.
• Over all understanding of ERP, SCM, CRM kind of business process for better comprehension
• At least 1 full life cycle development experience of Concept to Delivery
• Hands on tools like JIRA, TFS kind of requirement management repositories
• Working experience of 3-5 years of Agile based projects as B.A. and aware of all nuances of Agile, SCRUM methodologies.

• Operating as the lead point of contact for any and all matters specific to your accounts (Web, SEO, Content & Email)

• Leading a team of Web, SEO, Content and Email experts
• Collaborating with internal departments to facilitate client need fulfillment.
• Present strategies to clients and ensuring timely execution and delivery
• Analyze the effectiveness of strategies implemented
• Time to time recommend, design and implement new projects to increase their ROI
• Set up a list of KPIs to track for each client
• Prepare and present reports on their progress
• Building and maintaining strong, long-lasting customer relationships
• Collecting and analyzing data to learn more about consumer behavior.
• Maintaining updated knowledge of company products and services and upselling them time to time
• Resolving complaints and preventing additional issues by improving processes.
• Keep abreast with new trends in digital technology
• ​Lastly, manage the P/L of the team and accounts assigned

• Knowledge of digital tools and technology
• Understanding and knowledge of websites, search and email
• Experience in customer service
• Sense of ownership and pride in your performance and its impact on company’s success
• Critical thinker and problem-solving skills
• Team player & leader
• Good time-management skills and organized
• Great interpersonal and communication skills

- You will manage all elements of the post-sale program relationship with your customers, starting with customer on-boarding and continuing throughout the customer relationship. 

- As the primary customer interface, you engage with customer teams to educate, identify needs, develop designs, set goals, manage and execute on plans that unlock continuous, incremental value from their investments in the CloudPassage Halo platform.

- You are hands-on during execution and thoroughly enjoy seeing your security projects come to life and supporting them afterwards. You are a trusted adviser.

Responsibilities :

- Manage a portfolio of 5+ Enterprise customer accounts with complex needs (typical enterprise customers invest between $500k and $4m+ per year with CloudPassage, have hundreds to tens of thousands of individual public cloud infrastructure deployments, and protect hundreds of thousands of cloud infrastructure assets with Halo).

- Provide level-3 technical support on your customer's most complex issues

- Lead implementation of low-level security controls in Cloud environments, for services, server and containers

- Remotely diagnose & resolve DevSecOps issues in customer environments - able to resolve their DevOps issues that may be interfering with CloudPassage processing.

- Interact with CloudPassage Engineering team by providing customer issue reproduction and data capture, technical diagnostics and validating fixes. QA experience preferred.

- Establish and program manage proactive, value-driven, high-touch relationships with your customers to understand, document and align customer strategies, business objectives, designs, processes and projects with Halo platform capabilities and broader CloudPassage services.

- Develop a trusted advisor relationship by building and maintaining appropriate relationships at all levels with your customer accounts, creating a premium and high-caliber experience.

- Ensure continued satisfaction, identify & confirm unaddressed customer needs that can be value-add opportunities for up-sell and cross-sell, and communicate those needs to the CloudPassage sales team. Identify any early CSAT issues and renewal risks and work with the internal team to remediate and ensure strong CSAT and a successful renewal.

- Be a strong customer advocate within CloudPassage and identify and support areas for improvement in the customer experience, both in our product and processes.

- Be team-oriented, but with a bias towards action to get things done for your customers.

Requirements : Strong cloud security knowledge & experience including :

- End-to-end enterprise security processes

- Cloud security - cloud migrations & shift in security requirements, tooling & approach

- Hands-on DevOps, DevSecOps architecture & automation (critical)

- 4+ years experience in security consulting and project/program management serving cybersecurity customers.

- Complex, level 3 technical support

- Remotely diagnosing & resolving DevSecOps issues in customer environments

- Interacting with CloudPassage Engineering team with customer issue reproduction

- Experience working in a security SaaS company in a startup environment.
 
- Experience working with Executive and C-Level teams.

- Ability to build and maintain strong relationships with internal and external constituents.

- Excellent organization, project management, time management, and communication skills.

- Understand and document customer requirements, map to product, track & report metrics, identify up-sell and cross-sell opportunities.
 
- Analytical both quantitatively and qualitatively.

- Excellent verbal and written communication skills.
 
- Security certifications (Security +, CISSP, etc.).

Expert Technical Skills :

- Consulting and project management : documenting project charters, project plans, executing delivery management, status reporting. Executive-level presentation skills.

- Security best practices expertise : software vulnerabilities, configuration management, intrusion detection, file integrity.

- System administration (including Linux and Windows) of cloud environments : AWS, Azure, GCP; strong networking/proxy skills.

Proficient Technical Skills :

- Configuration/Orchestration (Chef, Puppet, Ansible, SaltStack, CloudFormation, Terraform).

- CI/CD processes and environments.

Familiar Technical Skills & Knowledge : Python scripting & REST API's, Docker containers, Zendesk & JIRA.