Senior Inside sales Executive

Certa (getcerta.com) is a Silicon Valley-based tech product start-up that is automating the vendor, supplier, and other stakeholder onboarding processes (think background checks, agreements, and the works) for companies across industries and geographies. With multiple Fortune 500 and Fortune 1000 clients, at Certa's tech team, you will be working on stuff that is changing the way huge companies do business.

Must Haves:

• Experience developing enterprise-grade quality software.
• 3+ years of experience building large-scale front-end applications using React.
• 3+ years of experience using type-safe JavaScript-based languages, such as TypeScript.
• Understanding of modern frontend ecosystems, including Bundling(preferably using vite), Linting, Testing and Releasing
• Success with mentoring mid-level & junior Engineers.
• Experience in Agile software development methodologies.
• Experience writing automated tests (e.g., Vitetest, Cypress, Jest, Testing Library).
• Experience in building, scaling & maintaining a design system from scratch.
• Experience in improving rendering as well as delivery performance for front-end applications.
• Experience in writing semantic HTML.
• Experience in building scalable, responsive, and cross-browser-compatible web applications.
• Experience in a peak-performance organization, preferably a tech startup.
• Experience working with a remote team.
• Data analysis experience, and understanding of how analytics can help with product decisions.

Bonus:

• Experience building integrations and data synchronizations with event pub/sub-models.
• Experience with WebGL
• Experience in building offline applications using Web Workers
• Open source contributions.
• Running his/her own blog.
• Experience with building 100% keyboard and screen reader-accessible applications.
• Experience setting up and customizing JavaScript tooling and building systems.

Document Customer Interactions: Accurately record customer interactions, issues, and resolutions in our CRM system.

Escalate Complex Issues: Escalate complex or unresolved issues to the appropriate team or supervisor.

Provide Product/Service Information: Educate customers on our products and services, and guide them through using our platform.

Process Orders and Returns: Assist customers with placing orders, processing returns, and managing their accounts.

Gather Customer Feedback: Collect and analyze customer feedback to identify areas for improvement.

Maintain Product Knowledge: Stay up-to-date on product updates, company policies, and industry trends.

Meet Performance Metrics: Achieve and maintain established performance metrics, such as response time, resolution rate, and customer satisfaction scores.

Contribute to Team Goals: Collaborate with team members to achieve departmental goals and improve overall customer support processes.

Create Knowledge Base Articles/FAQ's: Depending on the role, you may be asked to create content to aid in customer self service.

Please find the below JD Cisco Engineer(N+C)+Cisco Engg (R&S)+SdWan

 Up to 10 years of hands-on experience in managing LAN,  WAN, SDWAN, DC Networking, WiFi.

 •  Strong understanding of TCP/IP, routing protocols, L2/L3 switches, Wi-Fi 802.11 and SD-WAN networks experience.

 •  Experience in Implementation and Troubleshooting of  Wireless controller, Access Points, 802.1x, Wi-Fi protocols (802.11a/b/g/n/ae/ac)

 •   Good understanding of VLAN, VTP, DTP, 802.1Q trunk, STP, MSTP, ACL, SNMP config.

 •  Experience of working on Routers and Switches (Cisco ASR, ISR , Catalyst, Nexus )

 •  Experience in configuring and troubleshooting BGP, OSPF, IS-IS, EIGRP and static routes.

 •  Experience in configuring and troubleshooting STP, MSTP, RSTP, VSTP, HSRP, DHCP.

 •  Should have experience of configuration and management of Cisco viptela SDWAN solution.

 •  Prior experience in Implementation and migration projects involving above-mentioned technologies is mandatory.

 •  Strong troubleshooting and problem-solving skills.

 •  Positive, communicative, and customer-oriented attitude.

DUKAAN - Create Your Online Store in 30 Seconds

Dukaan is an app that allows offline businesses to sell their products and services online. On our app, the users can make beautiful product catalogues (catalogs) right from a smartphone and share with their customers easily on different social media apps such as Whatsapp Business, Whatsapp, Facebook, Instagram etc. Praised by users all over India, this app has saved declining businesses by helping them transfer their shop online. The journey has just begun and we are on a mission to make India truly Digital.

Dukaan is currently powering over 5M ecommerce stores built by indian small businesses and growing at a crazy rate.  

We are looking for a Backend Engineer to join our team who will be part of our new innovations team.

Requirements:

1. Strong knowledge of Django, Django Rest Framework and their design principles.
2. Strong knowledge of Django ORM, should be able to leverage it to write complex and optimized queries (E.x Q queries, Case, When, Select related, prefetch related, Subqueries, Annotations, Aggregations, Filtering, etc.) .
3. Should be able to override DRF serializers, filters and viewsets completely according to needs.
4. Should have good experience in Class Based Views to write the backend API’s.
5. Sound knowledge of database design patterns and modelling them to Django models.
6. Sound knowledge of how to write test cases for the APIs.
7. Should be able to write optimized pythonic code adhering to python PEP standards.
8. Strong knowledge of python packaging and how to architect a code base that should be easily scalable and not get cluttered.
9. Strong knowledge of REST API design patterns.
10. Ability to write RAW sql queries and further database level coding will be a plus.
11. Good Understanding of python’s asyncio, threading and multiprocessing library, their benefits and limitations along with their appropriate use cases.
12. Hands on knowledge of celery and its corresponding message broker such as RabbitMQ, Redis, etc.
13. Experience with building a CDC(Change Data Capture) pipeline will be a plus.
14. Experience with Apache Kafka, Kafka connect and Debezium will be a plus.
15. Experience with open source will be a plus.
16. Good knowledge of Algorithms and data structures.

Responsibilities:

1. Understand the ins and out of existing codebase and have a good grasp over it.
2. Write clean, stable and scalable code.
3. Write unit test cases for the APIs.
4. Do whitebox and blackbox testing for your own code and as well as others if required.
5. Understand and implement fast prototype solutions for the business needs.

Sportz Interactive (SI) works with its clients and partners to revolutionize the sports fan experience across consumption points by creating best-in-class, kickass products. SI was founded in 2002 as a B2B sports content business. Through the years, it gained immense reputation for its state-of-the-art hosted solutions, digital simulators, match centers and fantasy games. Sportz Interactive has a fantastic reputation in the online sports community, having worked with clients across the globe including the likes of The International Cricket Council, STAR Sports, Yahoo!, AOL, Eurosport, Castrol, Web 18, NDTV, Nimbus, Times of India, Rediff.com and Singtel amongst others. 

Sportz Interactive provides in-depth sports information and content and specializes in product development for the web, mobile and other interactive platforms. 
http://www.sportzinteractive.net/">www.sportzinteractive.net 

•  4-10 years of experience with JavaScript, JQuery, Vue.js, Node.js
• Experience in managing a team is mandatory.
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Good understanding of front-end technologies.
•  Understanding fundamental design principles behind a scalable application
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
•  Creating database schemas that represent and support business processes implementing unit tests
•  Proficient understanding of code versioning tools, such as Git

We are looking for a seasoned frontend developer to join our product team. This role requires you to be a tech-savvy contributor in translating the customer needs and user expectation into interactive web apps. You’ll be an exceptional problem solver and take responsible actions in ensuring the application is optimized both in technology and in delivering best user experience.

Responsibilities:

• Work closely with design, product management and development teams to create elegant, usable, responsive and interactive interfaces across multiple devices.
• Turning UI/UX designs into prototypes, creating awesome interactions from designs, writing reusable content modules and maintainability of the code.
• Implement UI development principles to ensure that the product client-side serves at scale.
• Review and optimize the app usage by monitoring key metrics and rectifying the issues proactively.
• An ability to perform well in a fast-paced environment and bring in optimal flow for rapidly changing design/ technology.

Requirements:

• 2 to 5 years of relevant work experience as a web developer, UI developer, JavaScript expert or frontend engineer
• Experience in Frontend Technologies 
  • Typescript - the right way. Ie, not using it exactly like Javascript, instead using it in the way it was intended to be used.
  • React
  • GraphQL (Relay Specification is a plus)
  • Apollo Client for React OR React-Relay
• Worked in large React Projects preferably in TypeScript, with proper usage of Typing.
  • Familar with React Contexts and Hooks
  • Should have a very good understanding, and practical knowledge in Advanced Guides in React (https://reactjs.org/docs/forwarding-refs.html" target="_blank">https://reactjs.org/docs/forwarding-refs.html) 
• Familiar with UI layouts, SASS, bootstrap and the CSS GRID system
• Experience with a GraphQL backend using either Apollo Client for React or React Relay is a plus
• Experience using any one React UI Framework: Ant UI, Elastic UI, Material Framework for React, Blueprint UI or Bootstrap for React

• The position is responsible for manages and directs an E-commerce sales force to achieve sales and profit goals.

• Develop ecommerce sales strategies to meet revenue and growth targets
• Implement and utilize analytics to track sales trends and identify opportunities for growth
• Conceptualize digital marketing initiatives, analyze data and measure results
• Partner with brand to leverage all marketing opportunities on platforms like Big basket, Grofers, Flipkart, Swiggy, Amazon, Nykaa etc.
• Create and manage product descriptions for online marketplace platforms
• Pioneer and create new opportunities with ecommerce accounts, identifying white space and marketing opportunities to generate sales
• Build a trust and foster a relationship to be recognized as a premium ecommerce supplier
• Conduct extensive online research, at all times understanding marketing and sales strategies from all major ecommerce retailers
• Actively participate in scheduled internal weekly and annual sales meetings, preparing in advance to share relevant and beneficial information