Senior HR Manager

Role overview:

We are hiring one Senior Backend Engineer to take end-to-end ownership of our serverless backend — a hands-on IC role for someone both technically excellent and comfortable being one of the few people the entire backend depends on. You'll own the services across several Node.js and Python repositories, work directly with the founders and product team, and set the technical bar for reliability, security, and performance.

Key responsibilities

• Design, build, and operate AWS Lambda services across our HCM/workforce, project-management, commercial/revenue, permissions, and document domains — each comprising dozens of functions.
• Own the multi-tenant PostgreSQL data layer — schema design, query performance, and the permission/relationship model — end to end.
• Maintain and evolve the request path — API Gateway → custom Lambda authorizer → VPC-bound Lambda → private databases — including the runtime IAM/credential model that scopes every request.
• Safeguard tenant isolation and security across a per-company Cognito authentication model.
• Build and maintain integrations with external construction data environments (Asite, Autodesk Construction Cloud), including large-scale document synchronization.
• Optimize performance and reliability to keep latency-sensitive endpoints well within platform limits under growing load.
• Raise the engineering bar — testing, observability, CI/CD, and modernization of legacy components.
• Debug and resolve production incidents to root cause, and put safeguards in place so they don't recur.
• Document decisions and designs and collaborate with the frontend (Angular) and product teams.

Challenges you'll solve.

We prefer to be candid — these are the problems that make this role genuinely interesting:

Latency under a hard ceiling

API Gateway terminates any request beyond ~29 seconds regardless of the Lambda's own timeout — yet much of our value comes from heavy cross-project reporting. You'll keep p95 latency within budget through set-based SQL, pagination, streaming, and asynchronous processing.

Least-privilege, per-request security

A shared custom authorizer mints short-lived, request-scoped credentials via sts:AssumeRole under a strict 2,048-character inline session-policy limit. You'll design permission models that stay within that budget and reason about IAM precisely.

Graph-shaped data, relational store

The permission and relationship model is inherently graph-like, but lives in PostgreSQL — you'll model it with recursive queries, careful indexing, and set-based traversal rather than reaching for a separate graph engine.

Watertight multi-tenancy

One Cognito pool per company and tenant-scoped access throughout — isolation is a first-order concern.

VPC-bound serverless

Lambdas run inside a VPC to reach private databases; you'll manage cold starts, connection lifecycles, and pool limits.

Resilient external integrations

Syncing large document sets from third-party APIs (including SOAP/XML) demands backpressure, deduplication, retries, and graceful partial-failure handling.

Compute-heavy workloads

Server-side PDF generation, image processing, and multi-currency handling within Lambda's memory and time constraints.

The stack.

Runtime — Node.js, Python, AWS Lambda

AWS services — -1 API Gateway, Lambda, Cognito, STS / IAM, Secrets Manager, S3 CloudWatch, VPC, EC2

Infrastructure & CI/CD- AWS SAM, CodePipeline → CodeBuild Shared Data —PostgreSQL

Qualifications.

• 5+ years building and operating production backend systems.
• Deep expertise in Node.js and JavaScript — the asynchronous model, event loop, and memory behavior — plus solid working proficiency in Python and its production behavior.
• Strong hands-on AWS experience, ideally serverless (Lambda, API Gateway, IAM/STS, VPC, Secrets Manager, CloudWatch) — able to reason about IAM policies, not just apply them.
• Advanced SQL and relational data modeling — set-based query design and a working understanding of why N+1 patterns cause production issues.
• Proven production-debugging ability — root-cause analysis in distributed systems from logs and first principles.
• Strong ownership, sound judgment, and clear written communication — able to make good decisions with incomplete information and explain trade-offs to non-engineers.

Interview Process:

Introductory call-Mutual fit and role overview.

Technical deep-dive- A walkthrough of a challenging production problem you have owned.

Practical exercise -A realistic backend task, or a walkthrough of your own representative code.

System design- Collaborative design on a real scenario.

Final conversation- Values, ownership, compensation, and offer.

Key Responsibilities:

• Handle escalated voice calls transferred by L1 agents or supervisors.
• Provide expert-level support for complex issues and ensure timely resolution.
• Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
• Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
• Identify patterns in escalations and suggest process/product improvements.
• Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
• Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
• Ensure adherence to SLAs and internal escalation protocols.
• Act as a mentor and point of contact for L1 agents when guidance is needed.

Requirements:

• 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
• Strong verbal communication skills with fluency in [English/Other relevant language].
• Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
• Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
• Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
• Willingness to work in rotational shifts or weekends, if required.
• Bachelor's degree or equivalent preferred.

Job role : Java full stack developer

Experience : 3-7yrs

Location : Chennai

Must have

6+ total years of experience

Primarily frontend - 65% (4+ years of very strong relevant experience with Java script and ReactJS) - mandate

Backend - 35% (2.5+ years of very strong relevant experience with Java, Spring Boot

Database - very very mandate (Relational Database - MySQL, PostgreSQL, MongoDB).

Mainly looking for a candidate who has a very strong hands on, great exposure to the above mentioned skills.

Chennai(Daily to be reported to office)

Requirements

 Strong expertise in front-end technologies such as HTML, CSS, JavaScript, and modern frameworks like

ReactJS

 Solid understanding of server-side languages and frameworks such as Java/Spring Boot.

 Experience with relational and non-relational databases (e.g., MySQL, PostgreSQL, MongoDB) and data

modeling principles.

 Excellent problem-solving skills, attention to detail, and ability to thrive in a fast-paced, collaborative

environment.

 Effective communication skills and ability to articulate technical concepts to both technical and non-

technical stakeholders

Java Backend

Experience : 5+ years (Immediate Joiner)

Location: Hyderabad(Remote)

• Core Java, SpringBoot, MicroServices
• DB2 or any RDBMS database application development
• Linux OS, shell scripting, Batch Processing
• Troubleshooting Large Scale application
• Experience in automation and unit test framework is a must
• AWS Cloud experience desirable
• Agile Development Experience
• Complete Development Cycle ( Dev, QA, UAT, Staging)
• Good Oral and Written Communication Skills

About Toyota Connected

If you want to change the way the world works, transform the automotive industry and positively impact others on a global scale, then Toyota Connected is the right place for you! Within our collaborative, fast-paced environment we focus on continual improvement and work in a highly iterative way to deliver exceptional value in the form of connected products and services that wow and delight our customers and the world around us.

About the Team

Toyota Connected India is hiring talented engineers at Chennai to use Deep Learning, Computer vision, Big data, high performance cloud-based services and other cutting-edge technologies to transform the customer experience with their vehicle.  Come help us re-imagine what mobility can be today and for years to come!

Job Description

Toyota Connected is looking for a Backend Developer who will architect, design, develop and participate in testing and documentation of large-scale, distributed software applications, systems and services. The Labs team is focused on creating products and services for next generation Connected vehicle systems and the team members are required to be creative in solving problems, excited to work in new technology areas and be ready to wear multiple hats to get things done. This is a highly-energized, fast-paced, innovative and collaborative startup environment; therefore, it is essential that not only the skillset, but also the personality matches such an environment.

 You are a successful candidate if you:

• Are smart and can demonstrate it.
• Have 3+ years of experience as a developer for web scale products and services
• Have strong experience in Java or Golang (minimum 1 year) and implemented key aspects of an end-to-end solution
• Have expertise in implementing microservices (using tools and technologies for messaging, RPC, containerization, etc)
• Have expertise in design and development using DB (RDBMS, NoSQL) and caching (e.g Redis) solutions, especially in microservices environment
• Have experience with Containerization (Docker, Kubernetes, etc)
• Have Public cloud technology experience in production (Azure, AWS, or Equivalent)
• Have the ability and willingness to manage other developers including mentoring, performance reviews, etc
• Have solved non-functional aspects of like scalability, security, reliability with cutting edge if not bleeding edge technology
• Are good about creating unit tests, performing code reviews, optimizing performance and ensuring standards for maintainability
• You can manage ambiguity and are comfortable being set loose without a lot of direction
• You are confident in expressing your point of view from a position of knowledge and experience. You are also receptive to feedback and open to revising your plans when appropriate
• We think the knowledge acquired earning a degree in Computer Science would be of great value in this position, but if you're smart and have the experience that backs up your abilities, for us, talent trumps degree every time

 It will be Nice if you have:

• Some front-end development experience
• Hands-on experience delivering products or solutions that utilized Machine learning, NLP or other forms of AI - with tools such as Scikit-learn, Tensor flow, Keras, Theano / Spacy, NLTK, etc

What is in it for you? 

• Top of the line compensation!
• You'll be treated like the professional we know you are and left to manage      your own time
• Yearly gym membership reimbursement & Free catered lunches.
• No dress code! We trust you are responsible enough to choose what’s appropriate to wear
• Opportunity to build products that improves the safety and convenience of millions of customers.

                 Cool office space and awesome benefits

 Our Core Values

• Passionate: We are here to build something great, not just for the money. We      are always looking to improve the experience of our millions of customers
• Innovative: We experiment with ideas to get to the best solution. Any constraint is a challenge, and we love looking for creative ways to solve them.
• Empathetic: We begin making decisions by looking at the world from the perspective of our customers, teammates, and partners.
• Collaborative: When it comes to people, we think the whole is greater than its parts and that everyone has a role to play in the success!
• Effective: We consistently go beyond, being smart and proactive, to make things the right things happen, not waiting to be told.