Senior Fullstack Developer

Delivery Solutions is a Retail eCommerce OXM Platform that provides retailers with out-of-the-box solutions to power Same-Day Delivery, Curbside, In-Store Pickup, Shipping, and post-purchase experiences. We are trusted with some of the biggest names in multiple verticals of retail like Sephora, AT&T, Footlocker, Michael's, Office Depot, GameStop, Total Wine, Sally Beauty, Abercrombie & Fitch Co. Belk, Loblaw, Vineyard Vines etc.

Our SAAS-based solution is highly flexible and interacts seamlessly with E-commerce properties, OMS, WMS, and POS systems for a highly scalable experience and a delighted customer base.

Delivery Solutions is a wholly-owned subsidiary of UPS | We are a certified Great Places To Work Company

Role: Senior Software Engineer L2 Support- MEAN Stack

Division/Department: Customer Success & Support

Work Location: India - Remote

Responsibilities:

• Lead the day-to-day proactive monitoring of the application systems in operation, including tasks related to identifying, and troubleshooting application issues, providing resolution of issues, or triggering escalation
• Provide regular support to the Implementation and CRM tracks during peak periods of increased Cx and order activity
• Master accurate Troubleshooting techniques and RCAs on tickets needing L2 attention 
• Meet SLAs like response and resolution times by partnering with L3 and L4 Support teams
• Help and assist in resolving software and technical questions for the customer efficiently and effectively. 
• Responsible for independent review, validation, and verification of the written code/scripts and bug fixes by the other junior L2 members of the team 
• Monitor Infrastructure alerts on communication channels and act on the potential risks with tenants based on impacted use cases
• Collaborate with architects to properly manage customer inquiries and escalate when appropriate 
• Perform Root cause analysis, and customer support relationship management in partnership with Product Architects; Interpret and disseminate the information to a variety of audiences, including support teams and internal leadership
• Document solutions for knowledge base and bring new ideas for innovation and automation excellence into the Support team. 
• Work on scripting tasks to provide periodic data as per requests and update bulk data
• Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status. 
• Share feature requests and effective workarounds with internal teams

What are we looking for:

• 3 years in an application monitoring and support role using an incident management tool
• At least 3 years using MongoDB, Express, Angular, Node (MEAN Stack)
• At least 2-3 years of combined experience working in AWS services / New Relic, Agile, CI/CD, and DevOps environments
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given prescribed routines, and standard accepted practices
• At least 1+ years of experience with HTML / CSS
• At least 1 year of experience with SQL
• Must have a professional degree

Suppose you are a self-motivated individual with a passion for delivering high-quality software and want to work with a team that values creativity and innovation. In that case, we encourage you to apply for this exciting opportunity. Join our team and be part of a dynamic environment where your expertise will significantly impact our software products. 

Please submit your resume along with any relevant project portfolios or GitHub repositories, for consideration.

JD | Senior Software Engineer (J2EE/JEE Full Stack)

Summary

Looking for a senior developer who has strong skills in front-end and back-end technologies including HTML, CSS, JavaScript, Java, JSP, Servlets, Ajax, SQL, Database Stored Procedures, and J2EE frameworks.

This position requires J2EE Full Stack development experience of 2 to 6 years. Further it requires good multitasking and communication skills. Further it requires good communication skills - written and spoken, and good multi-tasking skills where he/she can manage multiple tasks with high productivity. The candidate should also have good aptitude, should be able to learn iTech’ s cloud-based products within a reasonable time, hardworking and should have the ability to go the extra mile to complete the assigned tasks on time.

Essential Duties and Responsibilities

• Develop the various modules, features and reports in our products using JEE and database technologies/frameworks
• Take responsibility and work with peer developers in the team in completing the features/tasks assigned.
• Perform code review with peer developers on various features in the product.
• Handle the support tickets which requires development effort and fix them.
• Learning and implementing new front-end and back-end technologies.
• Mentor and guide junior developers.
• Involve in building and deploying the product version in UAT and Production environment.
• Work on multiple versions of the projects in parallel.
• Perform other related duties as assigned.
  • Perform other related duties as assigned.

Qualifications

• Tech/B. E./MCA/M. Tech with 2 to 6 years of related work experience
• Working knowledge in front-end and back-end technologies including HTML, CSS, JavaScript, Java, JSP, Servlets, Ajax, SQL, Database Stored Procedures, and frameworks such as Spring, Bootstrap, jQuery.
• Exposure to SOAP/RESTful Web Services, XML/JSON technologies, JBoss/WildFly Application Server, PostgreSQL database is a bonus
• Knowledge in any tools including Eclipse IDE, Source Code Control Systems such as Git, and Software Configuration Management systems would be a plus.

JOB DESCRIPTION

• Programming Language: Python. 
• Familiarity with some ORM (Object Relational Mapper) libraries Experience in Python web framework such as Django, Flask, etc.
• Good Knowledge in any SQL database administration Understanding of the threading limitations of Python, and multi-process architecture.
• Experience in developing modular plugins for any open source enterprise business web applications
• Knowledge in integrating third-party applications using any web service is also preferred.
• Strong background in Object-Oriented Programming Strong experience in PostgreSQL. Knowledge in HTML 5, CSS and XML/RML is must.

Responsibilities and Duties: 

• Knowledge in Python programming and Odoo ERP
• Knowledge in developing applications using Python.
• Knowledge about Web Technologies, Web Services Sound knowledge of coding, server deployment and troubleshooting.

        As a member of the development group, you will be primarily responsible for the design, development, and maintaining the product.

        Work with the Product and Design teams to build new features to solve business problems and fill business needs.

        Participate in code reviews to create robust and maintainable code.

        Work in an agile environment where quick iterations and good feedback are a way of life.

        Continually look for opportunities to improve our platform, process, and business.

        Communicate and coordinate with our support and professional services teams to solve customer issues.

        Help scale our platform as we expand.

        8+ years of hands-on experience in enterprise software development using J2EE Framework. 

        Experience with React.js, AngularJS, strong knowledge of JavaScript, CSS, HTML5

        Passion for building enterprise web applications leveraging modern architecture principles, strong prior experience as a full stack developer. 

        Expertise with CSS and building responsive pages, with a keen eye for UI design and usability

        Experience with web-accessibility/WCAG standards

        Experience working collaboratively with a globally distributed team.

        Experience with agile methodologies and good exposure to DevOps/CICD models.

        Passion for keeping up with new trends and developments in the programming community and is eager to find ways to incorporate these new ideas into our codebase.