Senior Data Scientist

About the role:

Will be responsible for contacting & engaging with customers with care & empathy & responding to their queries in a professional manner. Ensuring customer satisfaction of the highest order.

Responsibilities:

• Handling customer queries and managing customer coordination

• Approach all queries with customer centric attitude

• Manage data and MIS reports

• Offering exceptional customer service and satisfaction

• Help build and improve processes

• Adhere to set standards of TAT and SLA

• Demonstrates customer empathy during all interactions with customers.

Candidate requirements:

• Min 1 to 3 years’ experience in a customer support role

• Can handle voice and non-voice process (chat, email, phone)

• Excellent interpersonal skills

• Excellent written and oral communication skills in English and Hindi

• A quick learner

• Ability to make high quality decisions & Multi task.

Qualification

• Bachelor's degree in Any filed

• 0-1 years experience in a customer support role

• CTC Compensation upto 2.50 LPA to 3.50 LPA

• 💰 Early-stage, ed-tech, funded, growing, growing fast.
• 🎯 Mission Driven: Make Indonesia competitive on a global scale.
• 🥅 Build the best educational content and technology to advance STEM education
• 🥇 Students-First approach
• 🇮🇩 🇮🇳 Teams in India and Indonesia

• You primarily identify as a Frontend Engineer or a UI Engineer and are comfortable working on the browser side of things with 7+ years experience (preferably from B2C startup companies).
• You can build accessible interfaces with semantic HTML, CSS, and Javascript.  
• You can build reusable, performant, and well-tested web applications that are responsive and work across various devices and platforms.  
• You can build features from scratch which are modular and scalable. You don’t hesitate to take them from design to implementation.
• You have shipped code to production recently and regularly.
• You are experienced in working with using modern web frameworks, like React, Vue, and friends. We use React but prefer people with strong web concepts and fundamentals who are open to learning any framework/library. 
• You are fluent in using the tools of the trade: editors, git, command line, Slack, Jira (unfortunately yes)
• You are driven, you care about turning in quality work, and improving your craft.
• You have high integrity, and you are reliable.

• Mentorship and continuous improvement are a part of the team’s DNA. We have a battle-tested robust growth framework. You will have people to look up to and people looking up to you.
• We are a people-first, high-trust, high-autonomy team.
• We live in the TDD, Pair Programming, First Principles world

• Distributed does not mean working in isolation, feeling alone, being buried in Zoom calls.
• Our leadership team has been WFH for 10+ years now and we know how remote teams work. This will be a place to belong.
• A good balance between deep focussed work and collaborative work ⚖️

• 30-minute alignment check and screening call
• A short take-home coding assignment, no more than 2-3 hours. Time is precious.
• Pair programming interview. Collaborate, work together. No sitting behind a desk and judging.
• In-depth engineering discussion around your skills and career so far.
• System design and architecture interview for senior roles.

• Bring your software engineering — both individual brilliance and collaborative skills.
• Bring your good nature — we're building a team that supports each other.
• Be vested or interested in the company vision

Role Description :

- Good Understanding of Java 8 with proven hands-on skills
- Experience in Spring Framework - Spring Boot, Spring Data, Spring REST
- Experience in Spring Reactive
- Experience in Git, Gradle / Maven
- Practitioner of clean code and SOLID principles
- Able to test drive features
- Can debug code at ease and ensure quality code is produced
- Knowledge of design patterns
- Comfortable with agile practices, user stories and task breakdown
- Understands REST principles and Micro services
- Experienced with technologies such as
- Required Java, Spring Boot
- Good to have Maven, GIT, Swagger, PCF, Rabbit MQ
- Good API skills technology such as Rest Webservice
- Good foundation in data structures, algorithms and OO Design with rock solid programming skills
- Experienced on creating unit test using JUnit, Mockito or PowerMock
- Experienced on mark up language such as JSON and YML
- Experienced on using Quality and Security scan tools such as Sonar, Fortify and WebInspect
- Experienced on agile methodology