Senior Customer Support

Senior Customer Support at LAVISH HOLIDAY PRIVATE LIMITED · Bengaluru (Bangalore) · 2 - 7 years · ₹3L - ₹6.5L / yr · Profitable · Posted 13 Apr 2024

Senior Customer Support

at LAVISH HOLIDAY PRIVATE LIMITED

Posted by Malavika HR

2 - 7 yrs

₹3L - ₹6.5L / yr

Bengaluru (Bangalore)

Skills

Customer Service

Travel management

Packaging design

Backup administration

Ticket Booking

Hardly are we searching for professionals with experience in the travel and tourism industry alone.

Responsibilities:

Respond promptly and professionally to client inquiries via phone, email, or live chat.
Handle a high volume of incoming emails and prioritize them based on urgency and importance.
Provide accurate and timely information to clients, resolving their issues and addressing their concerns effectively.
Demonstrate leadership qualities by assisting junior team members, providing guidance, and fostering a positive work environment.
Manage backend processes related to customer support, ensuring smooth operations and timely resolution of issues.
Collaborate with other departments, such as Sales and services Development, to address client needs and improve overall customer satisfaction.
Proactively identify opportunities for process improvement and implement solutions to enhance the efficiency of the support team.
Maintain a high level of activity and engagement, ensuring that all client inquiries are handled promptly and efficiently.

Hardly are we searching for professionals with experience in the travel and tourism industry alone.

Responsibilities:

Respond promptly and professionally to client inquiries via phone, email, or live chat.
Handle a high volume of incoming emails and prioritize them based on urgency and importance.
Provide accurate and timely information to clients, resolving their issues and addressing their concerns effectively.
Demonstrate leadership qualities by assisting junior team members, providing guidance, and fostering a positive work environment.
Manage backend processes related to customer support, ensuring smooth operations and timely resolution of issues.
Collaborate with other departments, such as Sales and services Development, to address client needs and improve overall customer satisfaction.
Proactively identify opportunities for process improvement and implement solutions to enhance the efficiency of the support team.
Maintain a high level of activity and engagement, ensuring that all client inquiries are handled promptly and efficiently.

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About LAVISH HOLIDAY PRIVATE LIMITED

Founded :

2021

Type :

Services

Size :

20-100

Stage :

Profitable

About

N/A

Company social profiles

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Job Title: Customer Support Executive – Travel/Airline Process (Blended)

We are hiring dynamic and customer-focused professionals for a leading global brand in the Travel and Airline industry. This is an excellent opportunity for candidates with relevant industry experience who are looking to grow their career in a structured and professional environment.

Process Overview:

Industry Preference: Airline / Travel Industry Background.
Experience Required: Minimum 6 months in Travel Industry (Mandatory).
Process Type: Blended (Chat & Voice Support).
Working Days: 5 Days a Week.
Transportation: Both-side Cab Facility.
Communication Level: Excellent English Communication (C1 Level Required).
Qualification: Graduate / Undergraduate.
Typing Speed: Minimum 35 WPM with 90% Accuracy.
Salary: Up to ₹32,000 CTC

Roles & Responsibilities:

Handle customer queries related to flight bookings, cancellations, rescheduling, refunds, baggage policies, and other travel-related concerns via chat and voice.
Provide accurate information regarding airline policies, fares, routes, and travel guidelines.
Resolve customer concerns efficiently while ensuring high customer satisfaction.
Maintain proper documentation of customer interactions in the system.
Meet defined KPIs such as quality scores, response time, and customer satisfaction ratings.
Coordinate with internal teams for escalations and issue resolution.
Ensure adherence to company policies, compliance standards, and service guidelines.

This role is ideal for professionals who are detail-oriented, customer-centric, and passionate about delivering exceptional service in the travel and aviation sector.

Job Title: Customer Support Executive – Travel/Airline Process (Blended)

Process Overview:

Industry Preference: Airline / Travel Industry Background.
Experience Required: Minimum 6 months in Travel Industry (Mandatory).
Process Type: Blended (Chat & Voice Support).
Working Days: 5 Days a Week.
Transportation: Both-side Cab Facility.
Communication Level: Excellent English Communication (C1 Level Required).
Qualification: Graduate / Undergraduate.
Typing Speed: Minimum 35 WPM with 90% Accuracy.
Salary: Up to ₹32,000 CTC

Roles & Responsibilities:

Handle customer queries related to flight bookings, cancellations, rescheduling, refunds, baggage policies, and other travel-related concerns via chat and voice.
Provide accurate information regarding airline policies, fares, routes, and travel guidelines.
Resolve customer concerns efficiently while ensuring high customer satisfaction.
Maintain proper documentation of customer interactions in the system.
Meet defined KPIs such as quality scores, response time, and customer satisfaction ratings.
Coordinate with internal teams for escalations and issue resolution.
Ensure adherence to company policies, compliance standards, and service guidelines.

This role is ideal for professionals who are detail-oriented, customer-centric, and passionate about delivering exceptional service in the travel and aviation sector.

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