Senior Customer Support

Job Title : Senior Software Engineer (Python, Golang, Node.js, Elixir, SQL)

Experience : 5+ Years

Location : Mumbai (Work From Office)

Employment Type : Full Time Opportunity

Job Summary :

We are looking for a Senior Software Engineer with strong backend development experience to build scalable, cloud-native applications and distributed systems.

The ideal candidate should have experience in product-based environments, designing microservices, REST APIs, and customer-facing production applications while collaborating with cross-functional teams.

Mandatory Skills :

Backend Development, Python, Golang, Node.js, Elixir, SQL, Cloud-Native Architecture, REST APIs, Microservices, Distributed Systems, Cloud Platforms, Relational & NoSQL Databases, Platform Engineering, CI/CD, Production Support, System Design

Key Responsibilities :

• Design and develop scalable backend services, REST APIs, and microservices.
• Build and enhance cloud-native, high-performance applications.
• Participate in architecture and system design discussions.
• Collaborate with Product, DevOps, Security, and Data Engineering teams.
• Troubleshoot production issues and optimize application performance.
• Mentor team members and contribute to engineering best practices.

Required Skills :

• 5+ years of software development experience in product-based organizations.
• Strong backend development using Python, Golang, Node.js, Elixir, or similar technologies.
• Experience with REST APIs, Microservices, SQL, and Distributed Systems.
• Strong understanding of cloud platforms and cloud-native architecture.
• Hands-on experience with relational and NoSQL databases.
• Familiarity with CI/CD, monitoring, and DevOps practices.

Preferred Skills :

• Experience building highly scalable distributed systems.
• Strong debugging, troubleshooting, and performance optimization skills.
• Familiarity with DevOps practices, CI/CD pipelines, monitoring, logging, and observability tools.
• Excellent communication, collaboration, and problem-solving abilities.
• Experience mentoring engineers and leading technical initiatives.

About Performio:

We are a small, but mighty company offering incentive compensation management software (ICM) that regularly beats the legacy incumbents in our industry. How? Our people and our product.

Our people are highly-motivated and engaged professionals with a clear set of values and behaviors. We prove these values matter to us by living them each day. This makes Performio both a great place to work and a great company to do business with.

But a great team alone is not sufficient to win. We also have a great product that balances the flexibility that large companies need in a sales commission solution with the great user experience buyers have come to expect from modern software. We are the only company in our industry that can make this claim and the market has responded favorably. We have a global customer base across Australia, Asia, Europe, and the US in 25+ industries that includes many well-known companies like News Corp, Johnson & Johnson and Vodafone.

What will you be doing:

• Actively participate & contribute in Customer Workshops & Meetings led by Performio Lead Consultants
• Work in concert with Lead Consultants to define and document detailed requirements from customers around their sales comp plans,    data,and processes
• Deliver thorough, well-documented, detailed solutions workbooks (detailed models of a customer’s incentive compensation plans)
• Implement system designs in our SaaS ICM Software product: Setup data intake from the Customer, data integration / enrichment / transformation, buildout the compensation plans in the software tool, configure reporting & analytics according to customer requirements gleaned in the discovery process
• Conduct thorough functional testing to ensure a high-quality solution is delivered to customers
• Evaluate discrepancies in data and accurately identify root causes for any errors
• Provide support to Customer Admins during the Customer Testing and System Handover activities
• Be actively involved and support customers through the system go-live process
• Support existing customers by investigating and resolving issues
• Evaluate change requests submissions to scope the level of effort and determine the configuration changes required
• Participate in activities, and provide feedback on internal processes and the standard
• solution
• Document best practices, define/develop reusable components; and advocate leverage/reuse of these to improve the Delivery Efficiencies for Performio & the Time toValue for Customers
• Participate in activities, and provide customer focused feedback on improving and stabilizing the product
• Track work on projects using our PS automation software

What we’re looking for:

• 3+ Years of relevant working experience in professional services on implementation of ICM solutions using products like SAP Commissions/Callidus, Xactly, Varicent etc.
• Proficient in working with large datasets (Excel, Relational Database Tables, SQL, ETL or other types of tools/languages)
• Good understanding of ICM concepts
• Hands on experience with using SQL
• Programming experience using Python will be a plus
• Willing to take on ambiguous & complex challenges and solve them
• Loves and is good at multitasking and juggling multiple work streams
• Effective and confident in communication - ability to interface with senior employees at our Customers
• Highly detail oriented - takes great notes, can document complex solutions in detail
• Some understanding of accounting, finance, and/or sales comp concepts
• Positive Attitude - optimistic, cares deeply about company and customers
• High Emotional IQ - shows empathy, listens when appropriate, creates healthy
• conversation, dynamic, Humble / no ego
• Resourceful - has an "I'll figure it out" attitude if something they need doesn't exist

About E2M:

E2M Solutions works as a trusted white-label partner for digital agencies. We support agencies with consistent and reliable delivery through services such as website design, web development, eCommerce, SEO, AI SEO, PPC, AI automation, and content writing .Founded on strong business ethics, we are an equal opportunity organization powered by 300+ experienced professionals, partnering with 400+ digital agencies across the US, UK, Canada, Europe, and Australia. At E2M, we value ownership, consistency, and people who are committed to doing meaningful work and growing together .If you’re someone who dreams big and has the gumption to make them come true, E2M has a place for you.

Role Overview:

We are seeking a highly skilled and client-centric AI Consultant/AI Adoption Specialist to join our growing team. In this pivotal role, you'll serve as a vital link between our clients' strategic objectives and the transformative power of AI. You'll primarily focus on understanding their needs, scoping opportunities, and architecting actionable AI roadmaps.

Key Responsibilities:

• Collaborate closely with clients to understand their challenges and identify opportunities to apply AI.
• Assess client requirements and prepare solution strategies using AI tools and methodologies.
• Work with internal teams to design, propose, and help execute AI-powered solutions.
• Provide AI-based recommendations that align with the client’s business objectives.
• Communicate technical possibilities in a business-friendly manner to decision-makers.
• Take ownership of the client journey from discovery to implementation and support.
• Stay updated with AI trends, tools, and real-world use cases that can benefit clients.

Required Skills & Qualifications:

• Minimum 2+ Years of hands on experience into Custom AI Development.
• Minimum 3+ years of experience in roles like Project Manager, Customer Success Manager, or Account Manager, preferably in a service-based company or digital agency.
• Strong understanding of AI concepts, trends, and tools (e.g., NLP, ML, Chatbots, Automation, native cloud technologies).
•  Some hands-on experience in AI projects – either through execution, coordination, or implementation.
• Ability to manage multiple client engagements and communicate effectively with both technical and non-technical stakeholders.
•  Strong problem-solving mind set with the ability to translate business needs into AI opportunities.
• Flexible to work with international clients, especially in the US time zone as needed.

🚀 Hiring: E-Commerce Executive (Senior/Junior)

📍 Location: Chandigarh | 🕒 Experience: 3–5 Years | 💼 Full-time, Permanent

We’re looking for an enthusiastic E-Commerce Executive to manage and scale our online sales across leading e-commerce marketplaces like Amazon, Flipkart, FirstCry, BigBasket, Grofers, Nykaa, Purplle, Myntra and more.

🔍 Key Responsibilities

• Manage online sales operations across multiple e-commerce portals.
• Handle cataloguing, listings (A+, variations), order processing and account health.
• Develop strategies for sales growth, visibility, combos & discount planning.
• Coordinate with logistics & warehouses for smooth stock availability.
• Work closely with category managers & marketplace agencies for product visibility.
• Analyze data to forecast demand and avoid stockouts.
• Drive 360° operational efficiency from listings to dispatch.

🎯 Requirements

• Graduate/Postgraduate (any discipline).
• 3–5 years of experience in e-commerce sales management.
• Strong knowledge of cataloguing, account health & portal operations.
• Excellent communication & problem-solving skills.

🌟 Perks & Benefits

• Paid time off & sick leave
• Leave encashment
• Provident Fund
• Fixed Day Shift (Work From Office – Chandigarh)

We are looking for a problem solver, hustler and team leader and is entrepreneurial in nature who can be a part of the early team at Animall and build a Bharat focused product for dairy farmers. You will be helping in creating the Marketplace product from scratch.

The role will involve setting up and scaling the inside sales team -

• Setting up the inside sales process - work flow, tool, questions to ask, sales pitch
• Hiring and managing the inside sales team
• Training the team on selling cattle, convincing them to visit farms and buying cattle
• Motivating, mentoring and incentivising the sales team

• Should have led an inside sales team
• Having an entrepreneurial experience will be a big plus

• Developing and communicating shipment schedules.
• Liaising with vendors and carrier services to coordinate logistics and timelines.
• Assisting customers and resolving shipment issues and complaints.
• Preparing and maintaining shipment paperwork, records, and digital databases.
• Collect shipping data from various websites/documents and enter in the database system.
• Create spreadsheets with extracted data without mistakes.
• Verify / Analyze data by comparing it to source documents, update existing data
• Performing additional duties as needed.
• Prepare daily reports/summaries and send it to Managers / TLs / Clients etc.
• Good typing/communication skills.

We have multiple open positions for full-stack engineers to work with us on a cutting-edge eCommerce trade analysis platform.

I am looking for multiple full stack MERN developers

Must have experience with:

• Typescript
• NextJS
• Firebase / AWS services
• Experience working on SaaS applications with a large codebase

Nice to have

• Tailwind
• DynamoDB
• Chart libraries such as ChartJS

About the role:

We are looking for a Dynamic Assistant Manager - BD who is a fully competent individual having knowledge/ experience in the sales process and functions, accountable for all sales activities, using a formal selling approach to expanding customer sales in the assigned geography.

Skill Sets:

Build & manage a team of BD executives/associates to achieve set targets in assigned geography.

Build partnerships with Dietitian/Nutritionists/Health Coaches/Doctors & people with similar profiles to drive business through referrals.

Conduct Health Check-Up drives across RWAs, Apartments, Corporate, Parks and all other potential palaces to acquire new users.

Co-ordinate with vendors (Printing/BTL etc) & all other stakeholders (Accounts/Marketing/Operations etc) to execute tasks.

Plan and keep track of KPIs/Revenue targets

Skills & Qualifications:

Strong commitment to sales & aggressively target driven

Minimum Bachelors degree with 3- 6years of relevant experience

Good communication in English & native language

Good team player as well as ability to work independently

Well aware of city's geography & Willingness to travel

Knows about BTL activities &Has basic computer knowledge

Preferred to have experience in Diagnostics, Pharma or Medical Industries

Excellent negotiation and team Management skill 

Proactive in bringing new ideas

Bonus points if :

Prior relevant experience in Healthcare / Lab / Diagnostics / Pharma industry