Senior Customer Support

• Strong B2B Product Manager Profiles
• Mandatory (Experience 1) - Must have 4+ years of experience with 2+ years as a Product Manager
• Mandatory (Experience 2) - Must have experience working in early-stage products (with early stage startups or in big startups/companies driving 0-to-1 product development and building MVPs)
• Mandatory (Experience 3) - Must have hands-on experience in writing PRDs, BRDs, user stories, and maintaining product documentation for cross-functional teams.
• Mandatory (Company) - Product companies only (B2B preferred)

Preferred

• Preferred (Experience) – Prior experience as a developer or tech role is a plus

React js Developer,5-7 yrs of experience, location will be Bengaluru, Core front-end developer, must have hands-on strong experience in redux, angular, javascript and typescript

Preferring candidates from Ahmedabad / Bangalore specifically!

Thence is searching for a highly skilled and motivated individual who is enterprising and eager to make a significant impact in the service space by enabling exceptional products. The ideal candidate should have a robust technical background, outstanding leadership skills, and a proven track record of managing complex technical projects. Moreover, this role includes consideration for a Partner role after completing one year with Thence, accompanied by sizeable equity.

Reporting directly to the COO, you will have the opportunity to shape the direction of the company's growth by delivering digital products to clients across various verticals like healthcare, hospitality, manufacturing, etc.

If you are a motivated individual with a passion for driving business growth and creating lasting client partnerships, we encourage you to apply for this exciting opportunity to join our dynamic team at Thence.

Duties & Responsibilities

• Developing digital products, applications and minimum viable product (MVP), including defining the overall architecture and system design to meet business requirements.
• Enabling our client to select the appropriate technology stack, considering factors such as scalability, performance, security and maintainability.
• Designing and configuring the infrastructure to support the software application.
• Choosing the development toolkit, frameworks and libraries best suited based on business and project's needs.
• Crafting and executing database designs, ensuring data integrity, performance and scalability.
• Enhancing and optimising application architecture to improve efficiency, reliability, and scalability.
• Ensuring application scalability to handle increased user loads and data volumes effectively.
• Upholding quality assurance standards through code reviews, testing and continuous integration practices.
• Ensuring IP security by implementing robust authentication, authorisation and encryption mechanisms.
• Exploring and integrating new technologies to enhance the software's capabilities and keep it up-to-date with industry trends.
• Developing the startup's strategic resource allocation plan, including budgeting for technology investments and staffing needs.
• Ensuring efficient utilisation of technologies by optimising resource allocation and minimising waste.
• Assessing and integrating new systems and infrastructure to support the evolving needs of the organization.
• Deliver digital products to clients across various verticals, including healthcare, Fintech, hospitality, manufacturing, etc.
• Building, attracting and mentoring talented developers to foster a culture of learning, innovation and collaboration within the team.
• Collaborating closely with the sales team to ensure effective communication and strategic positioning of technology solutions, while continuously refining sales pitch strategies based on feedback and market trends to maximize success rates and drive revenue growth.
• Defining, managing and evaluating team members based on goals and performance metrics, providing status updates to the leadership team on a bi-weekly basis.
• Identifying process gaps and development inefficiencies within the organisation and defining and driving Standard Operating Procedures (SOPs) to address these gaps effectively.
• Generate business opportunities from existing clients and collaborate with the business team to convert new business.
• Work towards achieving annual and quarterly revenue targets.

Skills Required

• Strong business acumen, with the ability to make strategic decisions and take ownership of account growth, revenue and outcomes.
• Strong technical background with experience in managing complex technical projects encompassing diverse realms such as Web, Mobile, Applications (Apps), Augmented Reality/Virtual Reality (AR/VR), Artificial Intelligence (AI), and Machine Learning (ML).
• Extensive experience in establishing and refining processes and Standard Operating Procedures (SOPs) aimed at measuring and enhancing the quality and efficiency of development capabilities. This includes implementing frameworks to assess performance metrics, optimise workflows and drive continuous improvement across the development lifecycle.
• Excellent leadership skills and the ability to inspire and motivate teams.
• Proven track record of driving business growth and creating lasting client partnerships.
• Enterprising and adept at handling clients effectively.

Qualifications

The ideal candidate will be an inspiring and confident team player with:

• Bachelor's or Master's degree in Computer Science, Engineering or related field and/or significant relevant work experience
• Minimum of 4+ years of proven agency experience in software development projects.
• Experience in leading a team of highly skilled developers, engineers, and testers
• working on multiple client projects
• Experience managing products and projects, and delivering large scale technical solutions on time and on budget
• Excellent communication, interpersonal, and negotiation skills, with a track record of managing stakeholder expectations effectively.
• Familiarity with Agile methodologies and project management tools
• Experience with cloud-based technologies and infrastructure, microservices, and serverless architecture

Additional Opportunities:

After completing one year with Thence, high-performing individuals will be considered for a Partner role, with the potential for substantial equity ownership in the company.

Role Overview:

We are seeking an experienced Full-Stack Tech Lead with a strong background in PHP and Angular development to head a small technical team (~3 ppl). This tech lead job will have a large amount of time spent on coding.

General Requirements:

• An undergraduate or graduate degree in a relevant field
• 5+ years of experience in full-stack development

Key Technical Skills:

• Architecture: Expertise in design and implementation
• Front-End Development: Strong in Angular
• Back-End Development: Extensive experience in Node.js and PHP
• Databases: Strong in MySQL
• Version Control: Strong experience with Git
• Cloud: Strong experience with AWS

Soft Skills:

• Fluent in English
• Strong communication skills, both written and verbal
• Strong team player with the ability to work well in a group
• Comfortable with delegating tasks and ensuring the delivery of high-quality code from the entire team in a timely manner

What you need to have:

• Responsible for the product engineering road map, quality assurance, and various services organizations.
• Responsible for delivering high-quality software products, on time and within budget.
• Work with the CTO, Directors, PM, and Business to develop a long-term product plan, products and manage the release planning cycles for all products
• Responsible for managing the staffing requirements and skillsets for the Customer Interaction Team, assuring that sub-teams are staffed with sufficient skilled resources and meeting product deliverables.
• Responsible for developing and managing a skills escalation and career trajectory path for the product engineering organization.
• Responsible for implementing tools and processes to optimize product engineering throughput and quality.
• Ensuring that key milestones are met and that solutions delivered are of the highest quality possible
• Delivery on project timelines emphasis key deliverables
• Ensure legacy application platform and a stable production environment.
• Ensure controlled releases to production, with amongst other measures, stringent code reviews from standards and performance perspectives. Use metrics to demonstrate success.
• Decisive with team decisions and lead and support the team
• Understand all products with their interrelationships and collective relevance to business and ensure appropriate availability and stability to the Business.
• 7-10 Yrs/Industry -Internet/ Educational Qualification - B.Tech (Computer science mandatory) from prem. institute

Experience & Skills Required

• Excellent communication skills, fluent English - Communicates effectively in all situations and creates an environment of open and effective communication.
• Strong decision-making skills, metric-driven operations, and ability to motivate and maximize productivity in a fast-paced environment
• Knowledge of various Development practices and programming languages
• Ability to work with multiple levels in the organization with key business holders
• Preferred if has past experience around Customer Account Mgmt System.
• Preferred if worked Supply - Chain Model.Specifically around Demand and different dimension of demand generation and management
• Excellent with Tech Stack like Java
• Should have awareness of best practices for Software development
• Should be keen on delivering a top-notch product.
• 9-15 years of software development experience, with managerial capacity

Required Skills

• As a Senior Core Java Developer, you will have a range of responsibilities from shaping and implementing strategic products to ensuring that company stays on the leading edge of technology
  • You will have generic capabilities across application development stack and strong technical expertise in one / two application layers
  • Excellent working knowledge of the following technologies:
  • Implementation exp (hands-on) on Server Side Java technologies (Core Java, Multithreading, Concurrent API’s, Executor services, collections, concurrent packages, DS/Algo, design patters/principles, basic data case, Junit/agile)
  • Design Patterns
  • SQL and Relational Databases such as DB2
  • Hands-on experience on Spring and Hibernate