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LAVISH HOLIDAY PRIVATE LIMITED logo
Senior Customer Support
LAVISH HOLIDAY PRIVATE LIMITED's logo

Senior Customer Support

Malavika HR's profile picture
Posted by Malavika HR
2 - 7 yrs
₹3L - ₹6.5L / yr
Bengaluru (Bangalore)
Skills
Customer Service
Travel management
Packaging design
Backup administration
Ticket Booking


Hardly are we searching for professionals with experience in the travel and tourism industry alone.

Responsibilities:

  • Respond promptly and professionally to client inquiries via phone, email, or live chat.
  • Handle a high volume of incoming emails and prioritize them based on urgency and importance.
  • Provide accurate and timely information to clients, resolving their issues and addressing their concerns effectively.
  • Demonstrate leadership qualities by assisting junior team members, providing guidance, and fostering a positive work environment.
  • Manage backend processes related to customer support, ensuring smooth operations and timely resolution of issues.
  • Collaborate with other departments, such as Sales and services Development, to address client needs and improve overall customer satisfaction.
  • Proactively identify opportunities for process improvement and implement solutions to enhance the efficiency of the support team.
  • Maintain a high level of activity and engagement, ensuring that all client inquiries are handled promptly and efficiently.


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I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About LAVISH HOLIDAY PRIVATE LIMITED

Founded :
2021
Type :
Services
Size :
20-100
Stage :
Profitable

About

N/A

Company social profiles

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