Senior Customer Support

Job Title: Brand and E-commerce Manager

Location: Bangalore

Experience: Brand Management | D2C & Marketplaces | Digital Growth

Industry: FemTech | Wellness | Healthcare | Consumer Brands

Company Overview

Miror is India’s leading FemTech platform transforming how women experience peri-menopause and menopause. In just a year, we’ve built India’s largest menopause-focused WhatsApp community, partnered with the National Health Mission and the Indian Menopause Society, and launched category-defining nutraceutical products and digital health services.

Our app blends science and technology—offering personalized care pathways, symptom tracking, diagnostics, games, AI-powered chat, expert consultations, and more. We are proud recipients of the Innovation in Menopause Care Award at the Global Women’s Health Innovation Conference 2024 and are rapidly scaling toward our $1B+ vision.

Learn more: www.miror.in

SUMMARY

Brand and E-commerce Manager with experience managing online brand presence, digital sales, and consumer engagement across D2C websites, marketplaces, and social platforms for a fast-growing FemTech brand. Strong at building brand strategy, driving online revenue, ensuring brand consistency, and translating consumer insights into high-impact marketing initiatives. Adept at working across marketing, content, design, and tech teams to scale purpose-led healthcare brands like MIROR.

CORE COMPETENCIES

·        Brand Strategy & Positioning

·        D2C & Marketplace Sales (Amazon, Website)

·        Online Revenue & Conversion Optimization

·        SEO & Website Content Strategy

·        Social Media & Digital Marketing

·        Visual Content & Creative Direction

·        Consumer & Market Research

·        Campaign Planning & Execution

·        Cross-functional Collaboration

·        Brand Analytics & Reporting

·        Budget & ROI Management

PROFESSIONAL EXPERIENCE

·        Developed and executed MIROR’s brand strategy aligned with business and marketing objectives, strengthening positioning in the peri-menopause and menopause wellness space.

·        Managed brand sales across online platforms, including MIROR’s D2C website and marketplaces, driving visibility, conversions, and repeat purchases.

·        Conducted consumer research and trend analysis to identify opportunities for product positioning, content themes, and brand expansion.

·        Partnered with marketing, design, content, product, and tech teams to plan and deliver integrated campaigns across digital channels.

·        Tracked brand performance and online sales metrics, analyzing traffic, conversion, engagement, and retention to inform optimisation strategies.

·        Planned and managed brand marketing budgets, ensuring spend efficiency across campaigns, creatives, and platform investments.

·        Oversaw development of brand collaterals, including digital ads, website banners, product pages, packaging visuals, social creatives, and campaign assets.

·        Ensured brand consistency across all touchpoints—website, marketplaces, WhatsApp community, social media, emailers, and paid media.

·        Led SEO initiatives including keyword research, on-page optimisation, blog content alignment, and website structure improvements to increase organic traffic.

·        Worked closely with creative teams on visual storytelling, including reels, videos, product imagery, and educational content to build trust and recall.

·        Managed and optimised social media presence, aligning content with brand tone, medical credibility, and community engagement goals.

·        Coordinated website development and optimisation, working with developers on UX improvements, landing pages, and conversion journeys.

·        Monitored industry trends, competitor activity, and regulatory sensitivity within women’s health to identify risks and growth opportunities.

TOOLS & PLATFORMS

·        D2C Website & Marketplaces

·        Google Analytics, Search Console

·        SEO Tools (Ahrefs / SEMrush – if applicable)

·        Meta & Google Ads

·        Social Platforms (Instagram, WhatsApp, LinkedIn)

·        CMS & Website Tools (Shopify / WordPress)

·        Creative Tools (Canva, Adobe, Figma)

What We Offer

·        Competitive base pay + performance-based commission/bonuses

·        Training and ongoing product support

·        Career growth opportunities within MIROR

·        Dynamic and brand-focused working environment

Join Miror and be the welcoming face of a company that values compassion, innovation, and excellence!

Why Join Us?

·        Be part of a high-growth startup tackling a real need in women’s healthcare.

·        Work with a passionate, purpose-driven team.

·        Opportunity to grow into next generation focused company roles as we scale.

·        Competitive salary and career progression.

Ping me here and we will connect!

Location: Bangalore

Experience: Fresher-2 years

Type: Full-time | On-site

Open Roles: 2

Start: Immediate

Why this role exists

Most AI agents fail not because of models—

but because they sound wrong, behave inconsistently, and don’t handle real conversations.

This role exists to own the craft layer:

• Make agents sound natural, human, and trustworthy
• Make them reliable across real-world conversations
• Make them fast to deploy without endless iteration cycles

What you’ll do

You will not just write prompts.

You will design conversational systems that perform in production.

1. Own conversational quality across deployments

• Achieve 80%+ quality scores on insurer QA audits
• Design conversations across:
• Hindi
• English
• 3+ regional languages
• Ensure agents sound:
• Natural
• Context-aware
• Consistent across interactions

2. Build a reusable prompt and workflow library

• Reduce new workflow launch time from 3 weeks → 5 days
• Create standardized:
• Prompt templates
• Conversation flows
• Objection handling patterns
• Ensure new deployments do not start from scratch

3. Design human-like conversational behavior

• Move agents from:
• Scripted → adaptive
• Robotic → human-like
• Focus on:
• Tone
• Pauses
• Context retention
• Personalization
• The output should feel like:
• “This sounds human”
• not
• “This sounds like a bot”

4. Improve agent performance continuously

• Analyze:
• Call transcripts
• Failure cases
• Drop-offs
• Iterate prompts and flows based on real usage data
• Ensure performance improves across:
• Conversion
• Resolution
• Customer experience

5. Reduce deployment friction

• Minimize back-and-forth during agent setup
• Create clarity in:
• Requirements
• Conversation logic
• Expected outcomes
• Enable faster, cleaner deployments with fewer iterations

6. Align conversations with business outcomes

• Design conversations that drive:
• Conversions
• Retention
• Resolution
• Ensure prompts are not just “good”—they are effective

What success looks like

• QA scores consistently ≥ 80% across languages
• New workflows go live in ≤ 5 days
• Agents sound natural and human-like
• Iteration cycles reduce significantly
• Conversation quality directly improves business outcomes

Who you are

• You have 0-2 years of experience in conversation design, content, or AI prompting
• You have worked on:
• Chatbots / voice bots / conversational systems
• You understand:
• Language nuances
• User psychology
• Real-world conversation flows
• You care about:
• Detail
• Quality
• Real user experience

What will make you stand out

• Experience working with:
• Multilingual conversational systems
• Strong writing and structuring ability
• Familiarity with:
• LLM prompting techniques
• Conversation analytics
• Ability to debug:
• Why a conversation failed, not just rewrite it

Compensation

Upto ₹50,000/month (fixed)

(Aligned with role scope and impact expectations)

Why join

• You will define how AI agents actually feel to customers
• Your work directly impacts:
• Customer experience
• Conversion rates
• Product perception
• You will build the craft layer of an AI platform

What this role is not

• Not generic content writing
• Not static script creation
• Not disconnected from real user interactions

What this role is

• A designer of conversational systems
• A builder of human-like AI experiences
• A driver of quality and performance in AI agents

One question to self-evaluate

Can you design conversations that consistently feel human, handle edge cases, and drive outcomes at scale?

Role Overview

The Business Development Executive will be responsible for generating leads,

meeting business clients, understanding their IT infrastructure needs,

proposing suitable solutions, and closing deals.

This is a pure B2B field sales role focused on IT infrastructure and support

services.

Key Responsibilities

 Identify and generate leads from businesses across Pune

 Conduct client meetings and understand IT/network/security requirements

 Propose suitable IT infrastructure and AMC solutions

 Coordinate with technical team for solution design and quotations

 Follow up and close deals

 Maintain client relationships for repeat business and AMC opportunities

 Achieve monthly sales and revenue targets

Mandatory Requirements (Do not share profiles without these)

 Minimum 2 years of experience in B2B sales / business development

 Experience in selling IT services, IT hardware, networking, security, or

software solutions

 Comfortable with field visits and client meetings

 Experience handling complete sales cycle: lead → meeting → proposal →

closure

 Strong communication and negotiation skills

 Target-driven approach

 Based in Pune and willing to travel locally for meetings

Preferred Background

Candidates from the following backgrounds will be preferred:

 IT services / system integrator companies

 IT hardware / networking / cybersecurity sales

 Telecom / ISP / software solution sales

 Experience selling to SMEs, hospitals, schools, CA firms, corporates

Key Skills Required

 Understanding of basic IT infrastructure (Wi-Fi, firewall, servers, desktops,

AMC)

 Lead generation through cold calling, references, LinkedIn, and field visits

 Ability to identify decision makers in organizations

 Strong follow-up and relationship-building skills

 Self-motivated and performance-oriented attitude

Compensation

 Fixed salary + attractive performance incentives

 Opportunity to grow with a fast-growing IT company

 Support from technical and tele calling team for lead generation

 Dynamic and supportive work environment

About the company

DCB Bank is a new generation private sector bank with 442 branches across India.It is a scheduled commercial bank regulated by the Reserve Bank of India. DCB Bank’s business segments are Retail banking, Micro SME, SME, mid-Corporate, Agriculture, Government, Public Sector, Indian Banks, Co-operative Banks and Non-Banking Finance Companies.

Job Description

Department: Risk Analytics

CTC: Max 18 Lacs

Grade: Sr Manager/AVP

Experience: Min 4 years of relevant experience

We are looking for a Data Scientist to join our growing team of Data Science experts and manage the processes and people responsible for accurate data collection, processing, modelling, analysis, implementation, and maintenance.

Responsibilities

• Understand, monitor and maintain existing financial scorecards (ML Based) and make changes to the model when required.
• Perform Statistical analysis in R and assist IT team with deployment of ML model and analytical frameworks in Python.
• Should be able to handle multiple tasks and must know how to prioritize the work.
• Lead cross-functional projects using advanced data modelling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities.
• Develop clear, concise and actionable solutions and recommendations for client’s business needs and actively explore client’s business and formulate solutions/ideas which can help client in terms of efficient cost cutting or in achieving growth/revenue/profitability targets faster.
• Build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions.
• Design and build technical processes to address business issues.
• Oversee the design and delivery of reports and insights that analyse business functions and key operations and performance metrics.
• Manage and optimize processes for data intake, validation, mining, and engineering as well as modelling, visualization, and communication deliverables.
• Communicate results and business impacts of insight initiatives to the Management of the company.

Requirements

• Industry knowledge
• 4 years or more of experience in financial services industry particularly retail credit industry is a must.
• Candidate should have either worked in banking sector (banks/ HFC/ NBFC) or consulting organizations serving these clients.
• Experience in credit risk model building such as application scorecards, behaviour scorecards, and/ or collection scorecards.
• Experience in portfolio monitoring, model monitoring, model calibration
• Knowledge of ECL/ Basel preferred.
• Educational qualification: Advanced degree in finance, mathematics, econometrics, or engineering.
• Technical knowledge: Strong data handling skills in databases such as SQL and Hadoop. Knowledge with data visualization tools, such as SAS VI/Tableau/PowerBI is preferred.
• Expertise in either R or Python; SAS knowledge will be plus.

Soft skills:

• Ability to quickly adapt to the analytical tools and development approaches used within DCB Bank
• Ability to multi-task good communication and team working skills.
• Ability to manage day-to-day written and verbal communication with relevant stakeholders.
• Ability to think strategically and make changes to data when required.

Convert user stories to user flow maps

Design the UX architecture

Design the user Interface Design

Maintain a Design System

Worked on and made small illustrations

Good to have experience in motion design

Title: Java FED

Client: Born Group

Remote Work

 (Codersbrain Payroll)

Premium - Applications - Senior Software Engineer - L5

No of Posn – 1

Location - Bangalore (Remote work)

Budget: 12 L

Front End : 5-8 yrs.

Mandatory Skills:

• 5+ years hands on coding of Experience in JavaScript libraries/frameworks like React JS.
• Experience in developing web applications using technologies like HTML5, CSS3,

Bootstrap, JavaScript.

• Experience with microservices and containerization (Docker/Kubernetes)
• Experience with at least one of the development tools like Git, Gradle, Maven, Sonar, Jenkins
• Experience with TDD, code testability standards.
• Experience with DevOps practices and CICD model of development
• Good understanding of OOP, design patterns and industry best practices
• Agile project experience along with working on Agile tools like JIRA
• Strong written and verbal communication skills
• Strong interpersonal skills and time management skills
• Strong analytical and troubleshooting skills

About Us

Classplus is India's largest B2B ed-tech start-up, enabling 1 Lac+ educators and content creators to create their digital identity with their own branded apps. Starting in 2018, we have grown more than 10x in the last year, into India's fastest-growing video learning platform.

Over the years, marquee investors like Tiger Global, Surge, GSV Ventures, Blume, Falcon, Capital, RTP Global, and Chimera Ventures have supported our vision. Thanks to our awesome and dedicated team, we achieved a major milestone in March this year when we secured a “Series-D” funding.

Now as we go global, we are super excited to have new folks on board who can take the rocketship higher🚀. Do you think you have what it takes to help us achieve this? Find Out Below!

What you will do

Need a process and a detail-oriented candidate for our Account payable department in the Finance function

• Establish and maintain financial controls, internal financial controls, and procedures for the company. Eg P2P, R2R, etc.

• Ensure that payments are processed as per the internal controls with all the proper support.

• Account the expenses properly in the corresponding GLs.

• Implement timely payment to the vendors as well as timely booking and processing of the payment.

• Work with the business team and close all escalations.

• Prepare monthly MIS with schedules of all the expenses and balance sheet items as well as Month-end closure (M+1) and provision of the expense.

• Investigate reasons of creditors outstanding > 60 days, advance standing > 30 days & provision > 30 days.

• Ensure that there are no debit balances in sundry creditors and advances > 30 days.

• Spearhead the validating, booking, and processing of the salary, F&Fs & business reimbursements.

• Forecast the working capital requirement.

• Supervise accounting and validation of Fixed assets and maintaining FAR.

• Close the internal audit, statutory audit, and due diligence as well as daily BRS.

• Accurately calculate and pay the monthly TDS and monthly GST

• Assist the consultant with filing the TDS return and GST return

• Ensure the payroll compliance is done as per the relevant act.

You should apply if you

1. Bring your Financial A-game: Should be well versed with Accounting Standard and IndAS, TDS, GST, Foreign Payments, and Payroll compliance (PF, ESIC, Gratuity, PT, LWF)
2. Are good with the ‘toys’: Proficient in Excel & Powerpoint. Working knowledge of Zoho & SAP.
3. Are a seasoned veteran: CA with 5-6 years of experience and should have worked with a startup
4. Can cut a good deal: Always eager to cut short the operating expenses.

Early joiners preferred.

Being a Part of the Clan!

At Classplus, you’re not an “employee” but a part of our “Clan”. So, you can forget about being bound by the clock as long as you’re crushing it workwise😎. Add to that some passionate people working with and around you, and what you get is the perfect work vibe you’ve been looking for!

It doesn’t matter how long your journey has been or your position in the hierarchy (we don’t do Sirs and Ma’ams); you’ll be heard, appreciated, and rewarded. One can say, we have a special place in our hearts for the Doers! ✊🏼❤️

Are you a go-getter with the chops to nail what you do? Then this is the place for you.

Specify the duties and responsibilities:

• Generate new leads in innovative ways - via cold calls, field networking, online research or through leads from partners
• Conduct product demos regularly and customize product offering in partnership with the technical teams
• Ensure a healthy lead pipeline of prospective clients
• On-board new clients to ensure effective and efficient use of the Atom services
• Persuade potential leads about the benefits of Atom services
• Foster and develop long-term partnerships and relationships
• New merchant tie ups, Reseller DST tie ups

Required:

• Experience selling to businesses, specifically to SMEs, corporates, governments, schools, and colleges
• Experience across the sales cycle, from new lead generation to closing of the sale
• Very good at hunting.

Skills required:

• Good verbal and written communications skills
• Experience selling product that require push-sales with quick turnaround time
• Passionate about the latest and greatest technology

• 2+ years of experience
• Excellent technical skills on Salesforce or similar applications which include building customized applications using JAVA, MIcroservices, Apex classes and Triggers, Visualforce Pages, Apex Jobs, Lightning Component, Integration, Process Builder or configure components/Flexi pages to implement expected functionality.
• Worked with different tools like Copado, Data loader, Jira, VS Code, Eclipse, SonarQube, etc.
• Able to Manage deployment activities, code review, and deployment using data loader
• Implementation of Entitlement and Milestones, platform events, visual flows, etc.
• Implement web services using REST API/SOAP API.
• Inbound / Outbound Integration.
• Involvement in Solution designing and Estimations.
• Create Email Templates, Page Layouts, Record Types, Custom Fields, Lightning Record Pages, etc.
• Performed pre-deployment and post-deployment activities.
• Experience in Workflows, custom metadata
• Implementing DevOps in Enterprise application
• For Support Developer – Problem-solving mindset

Good to have –

• BFSI industry experience
• Agile project management experience