Senior Customer Support

Job Title: Associate / Senior Associate, Sales

Location: Chennai, India

Job Summary:

We are seeking a highly motivated Sales Associate to join our growing team in Chennai. As a Sales Associate, you will play a pivotal role in driving sales growth and establishing strong relationships with clients. The ideal candidate is a proactive and results-oriented individual with excellent communication and interpersonal skills.

Responsibilities:

1.     Sales Generation:

·       Identify and prospect potential clients to generate new business opportunities.

·       Conduct effective sales presentations and product demonstrations to showcase the value proposition of our offerings.

·       Collaborate with the sales team to develop and implement sales strategies to achieve revenue targets.

·       Follow up with leads and coordinate the entire sales cycle from initial contact to closing deals.

2.     Client Relationship Management (only for Senior Associate):

·       Build and maintain strong relationships with clients by understanding their needs and providing tailored solutions.

·       Provide exceptional customer service and address client inquiries and concerns promptly and professionally.

·       Conduct regular client follow-ups to ensure client satisfaction and identify opportunities for upselling or cross-selling.

3.     Market Analysis (only for Senior Associate):

·       Stay updated on industry trends, market conditions, and competitor activities.

·       Conduct market analysis to identify potential business opportunities and target markets.

·       Gather customer feedback and market insights to contribute to product and service enhancements.

4.     Sales Administration:

·       Maintain accurate and up-to-date sales records, including customer profiles, sales activities, and pipeline management.

·       Prepare sales reports and forecasts for management review.

·       Collaborate with the sales team and other departments to streamline processes and improve sales effectiveness.

Qualifications and Skills:

·       Bachelor's degree in Business, Marketing, or a related field.

·       Proven track record of 1-3 years in sales or business development roles for an associate and 4-6 years in sales and business development roles for a senior associate, preferably in a B2B environment.

·       Relevant experience like training Industry, HR consultancy, etc

·       Strong negotiation and persuasion skills with the ability to close deals.

·       Excellent communication and presentation skills, both verbal and written.

·       Self-motivated and target-driven, with a demonstrated ability to work in a fast-paced sales environment.

·       Strong interpersonal skills with the ability to build rapport and establish long-term client relationships.

Benefits:

·       Opportunities for career growth and professional development.

·       Collaborative and supportive work environment.

·       Ongoing training and skill development programs.

Position: Lead Recruiter

Experience: 6+ Years

Location: Mangalore

We are a multi-award-winning creative engineering company offering design and technology solutions on mobile, web and cloud platforms.

We are looking for an enthusiastic and self-driven Recruiter to join our team.

You will play a key role in building CodeCraft by identifying and onboarding great talents.

Roles & Responsibilities:

•         Collaborate with Hiring managers to understand project requirements and staffing needs.

•         Create job descriptions based on the position and company requirements.

•         Develop and execute effective recruitment strategies to attract and hire the right candidates within specified timeframes.

•         Source potential candidates through various channels, including job boards, social media, networking, and referrals.

•         Screen resumes, conduct interviews, and assess candidates' technical and cultural fit for both client projects and our organization.

•         Team Management - Lead and mentor a team of recruiters, provide guidance, training and ongoing performance feedback. Set clear expectations, goals, and KPI’s for the team and monitor their progress.

•         Handle ISO Audit for Talent Acquisition

•         Coordinate client interviews, collect feedback, and guide candidates through the entire

recruitment process.

Candidate Relationship Management:

•         Cultivate and maintain strong relationships with potential and existing candidates.

•         Provide a positive candidate experience by keeping candidates informed, providing timely feedback, and addressing their concerns.

Qualifications:

•         Bachelor’s degree in human resources, Business Administration, or a related field.

•         Proven experience (3+ years) in talent acquisition, preferably in a staff augmentation or IT

consulting environment.

•         Strong understanding of IT and technical roles, skills, and technologies.

•         Familiarity with various sourcing methods and recruitment tools.

•         Exceptional communication, interpersonal, and negotiation skills.

•         Proficient in using applicant tracking systems (ATS) and other HR software.

•         Results-oriented mind-set with a focus on meeting and exceeding targets.

•         Problem-solving skills and the ability to adapt to changing priorities.

•         High level of organizational and time management skills.

•         Experience working in a start-up.

About the company and work culture:

About the company and work culture: You will love working with CodeCraft

• Our projects are fast paced. Everyone is expected to take ownership of the work assigned and are accountable for the same.

• We love to work with people who are proactive, Solution providers and are contributing positively. • The office has an open culture. • We encourage leadership development.

• We have good long-term benefits, a yearly vacation, and good opportunities to learn new skills and grow. • We have worked with the #1 Sports stadium in the world and developed solutions used by NFL, NBA, and Soccer teams.

• We are currently working with clients on the Forbes list USA. One of them is the youngest RE billionaire in the USA.

• Our clients include a few fortune companies.

• We have developed solutions featured by Apple and Microsoft.

• We won all the entries sent to design awards including a few Indian and International design awards.

• We are working with one of the 50 largest employers of NYC in the healthcare domain.

• We are working with both emerging and very successful start-ups globally.

Design Awards:

• India's Best Design Project Award, IBDA 2018. The jury was from 11 countries. We had 2 entries and won both.

• 11th International Design Awards, LA. There were 3200 entries from 95 countries. We won Silver in design for Society Category.

• India's Best Design Project Award, IBDA 2017. The jury was from 10 countries.

• Finalist at Design4India- NASSCOM event.

Our business spread last year was:

·       USA(95%)

·       UK, India, New Zealand and Germany (2%) 

• Proven experience in any high-level programming languages like Java (Preferably)
• Strong knowledge of data structure, algorithms and coding
• Experience with any Messaging technologies like Kafka or Rab-bitMQ, etc.
• Proven experience in database technologies like NoSQL
• Hands-on experience with Spring, Spring Security, Spring boot, and Hibernate framework.
• Working knowledge of developing Restful Micro services.
• Strong analytical, problem-solving skills.
• Attend team meetings to discuss projects, brainstorm ideas, and put forward solutions to any issues.
• Ability to understand the Platform/domain of the business in detail & Ability to multi-task.
• Good communication and organizational skill

Job Description 

We are looking for a reliable Administration Executive. He will undertake administrative tasks, ensuring the rest of the staff has adequate support to work efficiently. The ideal candidate will be competent in prioritizing and working with little supervision. The administration executive will ensure smooth running of our company’s office.

Key Responsibilities:

• Admin & daily office facility work
• Ordering Office supplies (stationery, pantry and other inventory)
• Maintenance & repair of Assets/Laptops
• Bills & payment records.
• Supervision & Staffing of the office.
• Tracking budget expenses.

Desired Candidate Profile:

• Good verbal and written communication skills.
• Technical bent of mind to isolate a problem quickly.
• Have proven experience in the same domain.
• Proficient with Microsoft Office, Excel software and phone systems.

Education-

Education: Any Graduate

Job Responsibilities

• Manage, coordinate and arrange senior executives travel and travel-related activities, including hotel booking, transportation, and meal coordination
• Acting as the point of contact among executives, employees, clients and other external partners
• Manage correspondence flow in a timely and accurate manner
• Manage the MDs calendar and set up meetings
• Format information for internal and external communication memos, emails, presentations, reports
• Help prepare for meetings and accurately record the minutes from meetings.
• Screen and direct phone calls and distribute correspondence
• Organize and maintain the office filing system
• Maintain professionalism and strict confidentiality with all maters pertaining to the Company and all the senior executives.

Skills and Qualifications

• 4 - 8 years experience in a similar role reporting directly to upper management
• Excellent written and verbal communication skills
• Strong time-management skills and the ability to organize and coordinate multiple projects at once
• Proficiency in Microsoft Office, Virtual meeting platforms (Zoom, Google Meet etc) with an aptitude to learn new software and systems
• Familiar with international travel arrangements
• Flexible team player willing to do what it takes to get the job done; adaptable and enjoys a challenge
• Ability to maintain company confidences

Only Male Cadidate 

Must have Experience in HR field 

This person MUST have:

• BE Computer Science, MCA or equivalent
• Cloud app development experience
• Strong knowledge of Go programming language, paradigms, constructs, and idioms
• Knowledge of common Goroutine and channel patterns
• Experience with the fullsite of Go frameworks and tools, including:
• Dependency management tools such as Godep, Sltr, etc.
• Go’s templating language
• Go’s code generation tools,such as Stringer
• Ability to write clean and effective Godoc comments
• Familiarity with code versioning tools(such as Git, SVN, and Mercurial)

Experience:

• Min 3 year experience
• Not more than 15 year experience.
• Startup experience is a must. 

Location

• Remotely, anywhere in India

Timings:

• 40 hours a week but with 4 hours a day overlapping with client timezone. .

Position:

• Full time/Direct
• We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
• We dont believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 15 days notice period.

• Experience building user interfaces for websites and/or web applications
• Extremely fluent with HTML5/XHTML and CSS
• Experience working with PHP, JavaScript, and jQuery
• Ability to write JavaScript with and without the use of frameworks such as jQuery
• Experience designing and developing responsive design websites
• Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
• Ability to understand CSS changes to have consistent style across platforms and browsers
• Ability to convert comprehensive layout and wireframes into working HTML pages
• Experience developing web solutions in Drupal and PHP implementations in a LAMP environment
• Ability to architect enterprise Drupal solutions including data, display, and information architecture
• Advanced site-building experience including deep familiarity with Drupal modules such as CTools, Views, and Panels
• Experience creating custom Drupal modules, SMS integration
• Experience building responsive websites using Drupal CMS, HTML/HTML5, CSS/CSS3, and JavaScript/jQuery
• Knowledge of PHP, PHP files and theme functions, and knowledge of the Drupal theme layer

• Experience in developing and validating diagnostics (UDS Protocol)
• Excellent knowledge of UDS Protocol (ISO 14229)
• Expertise in VBA / C# or Python Scripting
• Experience with Vector Toolchain - Candela Studio, CANoe + DIVA, CANape
• Experience in handling various Automotive diagnostic – Flashing, parameter changes, etc.
• Preferred experience in Matlab / Simulink
• Preferred experience ECU SW Development and architecture
• Fair communication interpersonal skills.
• Interpersonal skills.
• Good to have ISTQB certification

• 8+ years of experience in Product Development especially in Healthcare Domain
• Technical project managers are tasked with managing projects with top-down oversight from inception to completion
• They must also develop project plans that meet client needs
• Decent Communication Skills and quick in understanding the tasks
• Coordinate with technical team members at all stages of the project