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React NativeProcedure is hiring for WorkHero.
WorkHero is building the AI-powered back office for the skilled trades, starting with the $50B+ HVAC industry. Small contractors are great at their trade but lose 20+ hours a week to invoicing, permits, scheduling, and paperwork. WorkHero combines expert office managers with automation and AI tooling, enabling a small team to take real ownership of that back-office work
We’re hiring a senior engineer to own our real-time voice stack end to end—AI agents operating on live phone calls—and the data platform that turns those calls into insight: call → transcript → events → warehouse → dashboards. You’ll own meaningful systems end to end alongside a small, senior team with deep experience in AI, product, and the trades.
What you’ll build
- New product screens and flows (jobs, customers, invoices, scheduling) in React and React Native, especially AI chat UI (chat & tool result rendering, streaming responses, human review and feedback loops)
- AI workflows in production: tool-using agents, RAG/search, classification/extraction, and human-in-the-loop flows
- Automations: Contribute new features and improvements to our AI-powered business automation platform
In addition, you’ll own our first investments into a realtime voice stack and the call-data platform behind it. For example:
- Realtime voice agents on live phone calls: telephony/WebRTC integration, streaming speech-to-text and text-to-speech, turn-taking, interruption handling, and latency optimization
- Voice pipeline reliability: backpressure, failover, graceful degradation, and monitoring for live calls
- Call-data pipeline: transcripts, events, and structured extraction flowing from every call into the warehouse
- Analytics & dashboards: data modeling and conversation-intelligence features on top of call data
- Evals & monitoring for voice agents: quality metrics, drift detection, and cost/latency tracking
- Cloud infrastructure: scaling our platform with infrastructure as code, queues and orchestration, and CI/CD
Responsibilities
- Analyze requirements and propose innovative AI-native solutions to technical problems
- Write clean scalable code
- Own the voice and data stack end-to-end: design, build, test, deploy, and operate
- Optimize the performance, latency, and cost of our real-time AI systems
- Respond to critical system issues and ensure continuous system reliability
- Mentor team members and collaborate across teams, especially with product and subject matter experts
- Work to understand the needs of our users and think creatively about how to solve design challenges in your work
- This is a Remote role. We expect a minimum 4 hours overlap with the WorkHero team (11 AM - 3 PM ET).
Qualifications
- Senior-level backend experience (typically 5+ years) shipping production systems that you've owned
- Hands-on experience with realtime voice or streaming systems: telephony (SIP/Twilio), WebRTC, streaming STT/TTS, or frameworks like LiveKit or Pipecat — or comparable experience with demanding realtime/streaming infrastructure
- Data engineering fundamentals: event pipelines, data modeling, warehousing, and analytics on production data
- Strong proficiency in a typed backend language (TypeScript preferred; comparable experience welcome)
- Hands-on experience with LLM-powered features (usage, prompting, optimization, etc) and AI architectures
- The ability to work with infrastructure as code (terraform), cloud, and CI/CD systems at scale. We're a small team, so we own the whole stack!
- Excitement to leverage AI coding tools to their maximum benefit. We love Claude Code and Cursor and are constantly looking for better ways to leverage our time to build fast and build for scale.
Nice to have
- experience with voice-AI platforms (Vapi, Retell, Bland, Deepgram, LiveKit) or conversation-intelligence products (e.g. Gong-style analytics)
- experience scaling cloud infrastructure, especially AWS, and how to get the most out of key AWS services
- experience with workflow automation tools like n8n or Lindy
- experience with React for building internal dashboards
- experience with HVAC or back-office business workflows
WorkHero is committed to building a diverse team. We encourage candidates from all backgrounds to apply.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Procedure
About
Procedure Technologies is an AI consultancy and a full-stack product development service firm. We specialise in bringing your ideas to life by partnering with you from strategy to execution. Since our inception in 2017, we have effectively helped 100+ companies launch and scale their ideas into market-ready solutions.
We manage the entire product lifecycle—from initial strategy and design to development and long-term maintenance. Our expertise spans the complete technology stack, including frontend, backend, mobile, DevOps, and AI engineering, to build robust, scalable solutions that solve real-world problems.
We’re always looking for curious minds and forward-thinking teams. Explore our open positions to be a part of this candid culture.
Tech stack
Candid answers by the company
We are an applied AI and product development company established in early 2017
Our team is a mixed bag. Of the smart and the hard workers. Of the organised and slightly chaotic. Of the early risers and the burners of the midnight oil. We appreciate diversity and truly like having differing perspectives in the room.
We pride ourselves on being early adopters of the latest tools, libraries and frameworks while consistently delivering business value. People who work with us fall in love with their craft. We have changed the definition of "work" for them.
Here are some of our beliefs about work
- Work is only 1 part of your life and not your entire life. We treat it as such.
- Weekends are sacred and not to be messed around with. So you won't be asked to work on one.
- Commuting is a waste of time. Working from home saves you additional time. Go crazy with it.
- Side gigs are welcome. We believe there are multiple avenues to learn and grow. So why restrict it only to work?
- Asynchronous by-default. Synchronous communication is expensive, so we default to writing docs and literature to enable async communication.
- Good things come in pairs. Errors get halved. Productivity, ideas and fun get doubled. Learning gets accelerated exponentially.
- Learning from mistakes. If you are not making mistakes and learning from them, you are not growing.
Trust us, there's never a dull day at work.
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon