We are seeking an experienced Salon Manager with a strong background in the Salon industry to lead daily salon operations and deliver exceptional guest experiences. The ideal candidate will bring luxury salon service standards, commercial acumen and people leadership skills to drive operational excellence, revenue growth and brand consistency.
Key Responsibilities:
- Oversee day-to-day salon operations ensuring smooth, efficient service delivery.
- Implement and maintain hospitality-level service standards and SOPs.
- Ensure a premium guest experience from arrival to departure.
- Manage scheduling, service flow, and capacity utilization.
- Lead, train, and motivate stylists, therapists, and front-desk staff.
- Conduct onboarding, coaching, performance reviews, and skill development.
- Foster a positive, high-performance service culture.
- Ensure grooming, hygiene, and professional conduct standards.
- Build strong relationships with guests to drive loyalty and repeat visits.
- Handle guest feedback, complaints, and service recovery with professionalism.
- Implement loyalty programs, memberships, and personalized service initiatives.
- Monitor guest satisfaction scores and online reviews.
- Drive service and retail sales through upselling and cross-selling strategies.
- Achieve monthly and annual revenue, retail, and productivity targets.
- Monitor KPIs such as average ticket value, conversion, and rebooking rates.
- Collaborate with marketing teams on promotions and local activations.
- Manage inventory, ordering, stock control, and shrinkage.
- Ensure accurate cash handling, billing, and POS reconciliation.
- Maintain compliance with health, safety, and hygiene regulations.
- Coordinate with vendors and service partners.
- Ensure salon aesthetics, cleanliness, and visual merchandising meet brand standards.
- Align service delivery with brand positioning and guest expectations.
- Support new launches, campaigns, and brand initiatives.
- Guest satisfaction and repeat visit rates.
Qualifications & Experience:
- 5–10 years of experience in Salon Industry.
- At least 2–3 years in a managerial or supervisory role.
- Strong understanding of customer service excellence and operations.
- Proven ability to lead teams and drive sales performance.
- Experience in salons, spas, wellness, or beauty services.
- Knowledge of POS systems and retail operations.
- Hospitality or retail management certification.
Why Join Rawls Group:
- Founder-led, fast-scaling luxury brand ecosystem.
- Exposure to multiple industries under one group.
- High-ownership leadership role with long-term growth opportunity.
Shubham Vishwakarma
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