Salon Manager at Rawls Wellness Private Limited · Palwal · 5 - 8 years · ₹4L - ₹5L / yr · Profitable · Posted 2 Apr 2026
We are seeking an experienced Salon Manager with a strong background in the Salon industry to lead daily salon operations and deliver exceptional guest experiences. The ideal candidate will bring luxury salon service standards, commercial acumen and people leadership skills to drive operational excellence, revenue growth and brand consistency.
Key Responsibilities:
- Oversee day-to-day salon operations ensuring smooth, efficient service delivery.
- Implement and maintain hospitality-level service standards and SOPs.
- Ensure a premium guest experience from arrival to departure.
- Manage scheduling, service flow, and capacity utilization.
- Lead, train, and motivate stylists, therapists, and front-desk staff.
- Conduct onboarding, coaching, performance reviews, and skill development.
- Foster a positive, high-performance service culture.
- Ensure grooming, hygiene, and professional conduct standards.
- Build strong relationships with guests to drive loyalty and repeat visits.
- Handle guest feedback, complaints, and service recovery with professionalism.
- Implement loyalty programs, memberships, and personalized service initiatives.
- Monitor guest satisfaction scores and online reviews.
- Drive service and retail sales through upselling and cross-selling strategies.
- Achieve monthly and annual revenue, retail, and productivity targets.
- Monitor KPIs such as average ticket value, conversion, and rebooking rates.
- Collaborate with marketing teams on promotions and local activations.
- Manage inventory, ordering, stock control, and shrinkage.
- Ensure accurate cash handling, billing, and POS reconciliation.
- Maintain compliance with health, safety, and hygiene regulations.
- Coordinate with vendors and service partners.
- Ensure salon aesthetics, cleanliness, and visual merchandising meet brand standards.
- Align service delivery with brand positioning and guest expectations.
- Support new launches, campaigns, and brand initiatives.
- Guest satisfaction and repeat visit rates.
Qualifications & Experience:
- 5–10 years of experience in Salon Industry.
- At least 2–3 years in a managerial or supervisory role.
- Strong understanding of customer service excellence and operations.
- Proven ability to lead teams and drive sales performance.
- Experience in salons, spas, wellness, or beauty services.
- Knowledge of POS systems and retail operations.
- Hospitality or retail management certification.
Why Join Rawls Group:
- Founder-led, fast-scaling luxury brand ecosystem.
- Exposure to multiple industries under one group.
- High-ownership leadership role with long-term growth opportunity.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Rawls Wellness Private Limited
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Daily / Shift Duties
üConduct pre-opening inspection of the outlet, including cleanliness, equipment readiness, stock position, staffing, ambience, and checklist completion.
üLead daily team briefing covering targets, guest focus points, menu availability, priorities, and service reminders.
üRemain visible during service periods to monitor guests, coach staff, remove bottlenecks, and intervene before issues escalate.
üCheck in with guests actively, especially during busy periods or after recovery situations.
üReview billing trends, sales opportunities, stock concerns, wastage, and service bottlenecks through the day.
üEnsure opening, mid-shift, and closing reports are completed accurately and on time.
üHandle escalations relating to product quality, delay, staff conduct, refunds, and exceptional guest requests.
üReview team performance daily and provide immediate coaching or recognition as required.
üVerify closing discipline including cash, inventory concerns, unresolved complaints, hygiene closure, and next-day readiness.
Knowledge, Skills & Behavior Standards
üStrong outlet leadership, team supervision, and floor presence.
üHands-on understanding of restaurant/cafe operations across service, kitchen coordination, cash, stock, hygiene, and guest handling.
üExcellent guest relations and complaint-handling capability with mature judgement.
üCommercial awareness of sales drivers, labor productivity, wastage control, and customer retention.
üAbility to train, coach, correct, and motivate teams consistently.
üGood reporting discipline, accountability, and attention to detail.
üDecisive, calm, solution-oriented, and willing to do what managers sometimes forget: manage.
Performance Measures
üGuest satisfaction scores, repeat guest feedback, and complaint resolution quality.
üSales achievement, average bill value, upselling conversion, and productivity targets.
üSOP compliance, checklist completion, audit readiness, and hygiene scores.
üTeam punctuality, grooming, training completion, and attrition control.
üWastage control, stock discipline, and operational error reduction.
üOverall outlet readiness, smooth service flow, and management confidence in the unit.
Minimum Preferred Profile
ü3–7 years of relevant hospitality, restaurant, QSR, or cafe operations experience, with at least some team leadership exposure.
üStrong service mindset with practical experience in outlet opening/closing, guest handling, and people management.
üComfort with POS reports, shift planning, and basic commercial tracking.
üDiploma/degree in hospitality preferred but not mandatory for a proven operator.
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Full Stack Developer - Averlon