Salesforce Developer

Job Summary:

As a Customer Care Representative, you will be responsible for delivering excellent customer service by handling inbound and outbound customer interactions. Your role will focus on resolving customer queries, providing product/service information, ensuring customer satisfaction, and maintaining accurate records in CRM and GDS systems. You will act as a key point of contact between the company and its customers.

Key Responsibilities:

• Handle inbound and outbound customer calls, emails, or chats professionally
• Assist customers with inquiries, service requests, and issue resolution
• Provide accurate information about products and services
• Maintain detailed records of customer interactions in CRM systems and GDS platforms (Amadeus, Sabre, Galileo)
• Follow up with customers to ensure resolution and satisfaction
• Escalate complex issues to the appropriate teams when required
• Adhere to quality standards, company policies, and service-level agreements (SLAs)
• Collaborate with internal teams to improve customer experience
• Meet customer satisfaction and productivity targets

Qualifications:

• High school diploma or equivalent; Bachelor’s degree is a plus
• Prior experience in customer care, customer support, or call center operations preferred
• Strong verbal and written communication skills
• Ability to handle customers patiently and professionally
• Comfortable working independently and in a team environment
• Basic computer skills and familiarity with CRM tools and MS Office
• Customer-focused mindset with problem-solving ability

Job Types: Full-time, Permanent, Fresher

Pay: ₹11,828.27 - ₹25,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person

We are seeking a motivated and energetic Process Associate to join our team. You will play a crucial role in generating leads, initiating outbound calls, and promoting our services to potential customers. This role demands excellent communication skills, a positive attitude, and contributes to the overall growth of the organization.

Job Responsibilities

● Conduct outbound calls during the night shift to potential leads(data given by concretio team) in USA/UK to promote our products or services, and generate appointments.

● Introduce Concretio value added services and products.

● Hands-on experience using a dialer software.

● Determines Eligibility By Comparing Client Information To Requirements.

● Bring clients appointments with the business team.

● Maintains And Improves Quality Results By Adhering To Standards And Guidelines; Recommending Improved Procedures.

● Obtains Client Information By Making Telephone Calls; Interviewing Clients; Verifying Information.

Skills Required

● Excellent English Communication Skills.

● Basic Computer Knowledge.

● Min 2 year experience in Outbound Process (US/UK).

● Cold calling experience with sales and customer support background. ● Candidate having experience in International Bpo, Telecalling, Telemarketing, Telesales, International Sales, International Voice Process etc

Position: Chartered Accountant

Pls Contact to sairam.akirala

@

kiaraglobalservices.com

798

981 217 8

Key Requirements:

• Chartered Accountant (CA) qualification completed (0 to 3 years of post-qualification experience).
• Strong understanding of accounting principles, taxation laws, and financial regulations.
• Proficiency in accounting software (Tally, QuickBooks, SAP, etc.) and MS Excel.
• Excellent attention to detail and ability to work with accuracy.
• Good analytical and problem-solving skills.
• Strong communication skills and ability to work collaboratively with teams.
• Ability to meet deadlines and work under pressure.

Experience:2+ Years

We are seeking a dynamic and experienced Digital Marketing Executive to join our team. The ideal candidate should possess a proven track record of acquiring leads through various digital channels, including Facebook, LinkedIn, YouTube, and Google. Additionally, the candidate should have expertise in promoting Business Software products such as ERP, CRM, Mobile Apps, BI Tools, etc. through targeted marketing strategies.

Roles & Responsibilities:

Lead Generation: Develop and execute digital marketing campaigns to generate high-quality leads through Facebook, LinkedIn, Google, and other relevant platforms.

Business Software Promotion: Plan and implement result-driven marketing strategies to promote our range of Business Software products to a targeted audience.

Social Media Management: Manage and create engaging content for our social media platforms to enhance brand presence and drive user engagement.Paid Advertising: Optimize paid advertising campaigns to maximize lead generation and brand awareness.

Email Marketing: Utilize Mailchimp and other email marketing tools to design and execute effective email campaigns to nurture leads and engage existing customers.

Brand Campaigns: Conceptualize and execute brand campaigns on social media and other channels to enhance brand visibility and recognition.

Analytics and Reporting: Monitor and analyze the performance of digital marketing campaigns using various analytical tools and provide insights for continuous improvement.

SEO and Content Marketing: Collaborate with the content team to optimize website content for SEO and strategize content marketing initiatives.

Market Research: Stay up-to-date with industry trends, competitor activities, and customer preferences to refine marketing strategies.

Requirements:

Proven Experience: Minimum of 2 years of successful experience in digital marketing with a focus on lead generation and brand promotion.

Software Marketing: Strong knowledge and experience in promoting Business Software products such as Odoo, ERP, CRM, Mobile Apps, BI Tools, etc.Social Media Expertise: Proficiency in managing and conducting brand campaigns across various social media platforms.

Lead Generation: Demonstrated ability to generate quality leads through Facebook, LinkedIn, Google, Youtube and other digital channels.

Email Marketing: Experience in executing effective email marketing campaigns using Mailchimp or similar tools.

Analytical Skills: Proficient in analyzing campaign performance data and translating it into actionable insights.

Creativity and Innovation: A creative mindset with the ability to develop unique marketing strategies.

Excellent Communication: Strong written and verbal communication skills to create compelling content and interact with the target audience.

Preferred Qualification:

Bachelor's Degree in Marketing

Bachelor's Degree in Business or Business Administration

Bachelor's Degree in Communication

Bachelor's Degree in Digital Media

Bachelor's Degree in Information Technology or Computer Science

Bachelor's Degree in Public Relations or Journalism

Bachelor's Degree in Graphic Design or Multimedia Arts

Bachelor's Degree in E-commerce or Digital Business

HYPERION EPM, HYPERION FINANCIAL REPORTING, oracle EPM, EPBCS, ODI, EPM, FCCS, DMEE, EPMA, SQL, PYTHON SCRIPTING, MAXL, MIGRATION, OPTIMIZATION, DRM, XMLA, smart view, IMPLEMENTATION

• Develop, record and maintain cutting edge web-based PHP applications on portal plus premium service platforms
• Build innovative, state-of-the-art applications and collaborate with the User Experience (UX) team
• Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications
• Prepare and maintain all applications utilizing standard development tools
• Utilize backend data services and contribute to increase existing data services API
• Lead the entire web application development life cycle right from concept stage to delivery and post launch support
• Convey effectively with all task progress, evaluations, suggestions, schedules along with technical and process issues
• Document the development process, architecture, and standard components
• Coordinate with co-developers and keeps project manager well informed of the status of development effort and serves as liaison between development staff and project manager
• Keep abreast of new trends and best practices in web development

Who Are We?

Mobikon is a leading AI-driven Consumer Engagement and Predictive Analytics SaaS platform to Engage Customers, Gain Insights, Predict Behaviors, and Increase Sales for the F&B industry. It’s cloud-based platform is designed to simplify and streamline the CRM functions of running a successful restaurant by providing true closed loop, customer lifecycle marketing, off-line to online targeting and business intelligence.

Mobikon started as a small team of 6 people and has since grown to a team of 150 people in 7 offices in Asia, Australia and America. Today, over 700 brands in 5 countries use Mobikon's solutions to improve interaction with customers and boost revenues. Its proprietary platform has engaged over 12.3 million consumers in 9 countries and has powered more than 5 million in-store reviews.

Who Are You?

Highly motivated solution-oriented individual with outstanding attention to detail, and primary role is to interface with Product Management, Software Development, Product Support and CEO Staff. Enjoy working in a fast-paced and constantly changing startup environment. As part of a team, you'll have to constantly innovate to reduce manual testing, increase test coverage and improve QA processes, all the while delivering on high-quality releases.Great communicator who values being part of a close-knit team and a collaborative atmosphere.

You Will Own:

• Understand product workflows and identifying use cases.
• Maintain a document repository of new feature sets in the product.
• Creating effective test plans, test cases and execute them.
• Minimize manual testing by identifying high ROI test cases and help in automating them.
• Make recommendations to improve product reliability, code coverage, performance, and quality assurance best practices/processes.
• Track multiple projects/tasks simultaneously.
• Develop formal QA processes and integrate them into our current Agile SDLC process
• Collaborate with the development team to ensure overall quality of our online platform
• Collaborate with Technical support to prioritize and resolve bugs, manage feature requests and reduce tech support by process efficiency and training
• Defect tracking and management, Test Management and STLC activities.
• Manage a team of manual and automation engineers

You Have:

• Engineering degree in computer science or equivalent.
• Minimum of 5 yrs of experience in Quality Assurance.
• Should have 1 yr of experience in Automation.
• Minimum 2-3 yrs of solid experience in team management and business deliverables is a must for this position.
• Must have a product-based experience.
• Strong SQL/database knowledge.
• Excellent analytical problem-solving skills and breakthrough attitude
• Proven track record of working with product management, and developers in an agile environment.
• Experience using programming languages (for e.g. Selenium, Perl Python, Java, Ruby) to automate manual test cases and tasks.
• Very high ethical standards.
• Must be articulate, organized, detail-oriented, and the ability to multi-task.
• Must have exposure to startup industries.