Sales Manager

Now Hiring: Quality Analyst – BPO Operations | Location: Gurugram (Onsite)

Job Title: Quality Analyst

Work Location: Gurugram (Onsite)

Education:

• Minimum qualification: Graduate

Experience:

• 2 to 8 years of total work experience
• Minimum 2 years of experience as a Quality Analyst in a BPO (on paper) is mandatory

Key Responsibilities

• Evaluate live and recorded calls to ensure service quality standards
• Monitor and analyze: Team performance and team strength | Call duration and Average Handling Time (AHT)
• Provide structured and actionable feedback to agents
• Conduct regular call calibration sessions
• Maintain daily/weekly audit count logs
• Ensure adherence to quality frameworks and feedback mechanisms
• Perform DIP checks and maintain accuracy of quality reports
• Prepare quality analysis reports using basic Excel

Required Skills

• Excellent verbal communication in both Hindi and English
• Strong attention to detail and process orientation
• Working knowledge of Basic Excel
• Experience in call audits, feedback processes, and DIP checks

Join the Coolest Crew at BBFT: Business Development Candidate Wanted!

About BBFT:

BBFT isn't just a company—it's a movement. Building Brands for Tomorrow (BBFT) is a platform where investors and brands meet for investment success. The company operates primarily into the category Food & Beverages (F&B) and Retail brands. BBFT specializes in franchise consulting, Fund-raising, Pitch-decks, and founder-focused consulting. Over the past few years BBFT’s work has garnered recognition in esteemed publications like Hindu, Your story, Business Standard, Economic Times, and more.

Compensation & Benefits:

• CTC: Up to 4 LPA + Incentives
• Forget the humdrum 9-5 grind. Your vibe and freedom are top priorities here
• We're all about keeping it chill with a flat hierarchy vibe
• Mentorship by an IIM scholar
• Interaction with professionals across F&B, retail, and investment sectors

What Purpose Would You Serve?

At BBFT (Building Brands for Tomorrow), we're not just about business—we're about shaping the future of F&B and retail. As a Business Development Associate, your mission is to drive Franchise sales, shake up the industry, and expand new brands into dynamic fold through Franchising. 

What You Need to Bring to the Table:

• Sparkling Personality: You light up a room and thrive on making connections.
• Sales Savvy: You've got the gift of gab and a knack for closing deals.
• Entrepreneurial mindset: We seek innovative problem-solvers with entrepreneurial spark 
• Startup Spirit: You love the adrenaline rush of a fast-paced environment.
• Passion for Food & Brands: Cafe hoppers and restaurant enthusiasts, this one's for you!
• Go-Getter Attitude: You're hungry for success and ready to hustle hard.
• Experience: Prior experience in entrepreneurship, sales, franchise sales, or business development is a big plus!

Are You Ready for the Coolest Chapter of Your Life?

Join us at the heart of South Delhi, where innovation meets ambition. BBFT offers a fast-track to success. Experience five years' worth of growth in just one year. Dive deep into a booming industry and unlock your potential. You'll be front and center, interacting with industry titans in food & fashion. BBFT isn't just a job – it's a VIP pass to the future of business 

Ready to Make Your Mark? Apply Now and Let's Build Brands for Tomorrow!

Requirements:

• Very good programming knowledge in C/C++
• Experience in Multi-threaded software development
• Understanding of operating systems concepts, system performance, and optimization
• Familiar with working in an Embedded Linux development environment.
• Excellent problem-solving/debugging skills, design, development, troubleshooting, and debugging
• Knowledge of embedded tools like emulators, linkers, makefiles, etc
• Experience in voice applications development, preferably on client/server platforms
• Knowledge of RTOS programming will be added advantage.
• Understanding of different processors. microcontrollers architectures.
• Familiarity with development tools such as GCC, GDB, Eclipse, GNU Make, etc

We are looking for a great JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux).    

You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.    

Responsibilities :    

* Developing new user-facing features using React.js

* Building reusable components and front-end libraries for future use

* Translating designs and wireframes into high quality code

* Optimizing components for maximum performance across a vast array of web-capable devices and browsers    

Skills :    

* Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model

* Thorough understanding of React.js and its core principles with Type Script

* Experience with popular React.js workflows (such as Flux or Redux)

* Experience with data structure libraries (e.g., Immutable.js)

* Knowledge of isomorphic React is a plus

* Familiarity with RESTful APIs

* Knowledge of modern authorization mechanisms, such as JSON Web Token

* Familiarity with modern front-end build pipelines and tools

* Experience with common front-end development tools such as Babel, Webpack, NPM, etc.

* Ability to understand business requirements and translate them into technical requirements   

* A knack for benchmarking and optimization.  

Key Responsibilities:

• Writing clean and efficient codes for Android applications
• Identifying and resolving bottlenecks, rectifying bugs and enhancing application performance.
• Collaborating with cross-functional teams to define and design new feature.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
• Ability to brainstorm and come up with solutions to open ended problems.
• Ability to take ownership and drive initiatives end to end.
• Desire to learn and dive deep into new technologies on the job.
• Solid understanding of CS fundamentals-Operating Systems, Databases and Data Structure.

Knowledge and Skills:

• Prior experience as an Android Developer using Java, Kotlin, Android SDK, Android NDK
• Proficient understanding of code versioning tools such as Git
• Familiarity with RESTful APIs to effectively integrate Android applications
• Solid understanding of the full mobile development life cycle.
• Passion for products and aspiration to make a big impact.
• Solid engineering principles and clear understanding of data structures and algorithms.
• Expertise in implementation of custom UI components along with fabulous animations and write/understand Rest APIs
• Experience working with Google Maps, Social APIs, Geo-locations, Media permissions, SMS fetch, etc.

• Complete website redesign: The website of the company has been completely redesigned by collaborating with one of the country’s top designers who has worked with brands such as Treebo, Bira 91, etc. You will get the opportunity to create this from scratch.
• Learning Product: Creating the world’s first and most comprehensive live learning product to help kids become confident communicators
• Teacher Product: Ever thought of how millions of Uber drivers are managed completely by technology? You now have the chance to build technology that will manage the entire lifecycle of thousands of teachers across the globe.

•  Break down tech problems and determine a workable solution.
•  Integrate front-end design and/or code into the back-end system.
• Develop incrementally and iteratively to elicit feedback over a short period of time.
• Write a clean, readable code that doesn’t necessarily need to be commented on.
• Collaborate with the business and design teams
• Continue learning and growing in emerging web technologies and methodologies

• As a developer in a funded product company, you will find immense avenues of growth, in the form of knowledge, exposure to different technology, exposure to different products, career progression, and aggressive monetary growth based on performance.
• All 10x engineers will get unparalleled career growth and will outperform their batchmates by two times.
•  You will get complete accountability – you could proudly say that you have built complete products on your own

• Work experience as a front end developer with a reputed organization
• Good Understanding of  ReactJs or Next Js
• Intermediate understanding of relational databases, specifically SQL-based systems, and language.
• Basic to intermediate understanding of front-end languages and technologies, such as JavaScript, HTML5, CSS3, etc.
• Solid understanding of object-oriented development and design patterns.
• Good understanding of testing concepts and practices, including unit, integration, and use case testing.
• A BS/MS in Computer Science, Software Engineering, or related field or comparable experience in web application development required.

What's the role?

Your role as a Principal Engineer will involve working with various team. As a principal engineer, will need full knowledge of the software development lifecycle and Agile methodologies. You will demonstrate multi-tasking skills under tight deadlines and constraints. You will regularly contribute to the development of work products (including analyzing, designing, programming, debugging, and documenting software) and may work with customers to resolve challenges and respond to suggestions for improvements and enhancements. You will setup the standard and principal for the product he/she drives.

• Setup coding practice, guidelines & quality of the software delivered.
• Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
• Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
• Prepares and installs solutions by determining and designing system specifications, standards, and programming.
• Improves operations by conducting systems analysis; recommending changes in policies and procedures.
• Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Protects operations by keeping information confidential.
• Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle. Who are you? You are a go-getter, with an eye for detail, strong problem-solving and debugging skills, and having a degree in BE/MCA/M.E./ M Tech degree or equivalent degree from reputed college/university.

Essential Skills / Experience:

• 10+ years of engineering experience
• Experience in designing and developing high volume web-services using API protocols and data formats
• Proficient in API modelling languages and annotation
• Proficient in Java programming
• Experience with Scala programming
• Experience with ETL systems
• Experience with Agile methodologies
• Experience with Cloud service & storage
• Proficient in Unix/Linux operating systems
• Excellent oral and written communication skills Preferred:
• Functional programming languages (Scala, etc)
• Scripting languages (bash, Perl, Python, etc)
• Amazon Web Services (Redshift, ECS etc)

• Should be passionate about transforming sales, service and marketing and whose values align with that of Casey Foods.
• Should have high emotional intelligence and genuine empathy for others through which he should be able to maximize the impact by understanding the motivations of the team and adapting through effective communications.
• Should be a positive game player having a track record of at least 12-15 years of experience of leading and empowering groups towards driving improvement while navigating change and simultaneously winning.
• Should be able to create a culture of transparency and focussed improvement while having fun and fostering a strong team environment.
• Should be a data driven personality who could leverage and communicate using data to improve core marketing strategies that matters to the individual of our team.
• Should have well experienced in managing or being managed in a structural sales environment.