Sales Engineer

Job Description & Responsibilities:

We are looking for a Business Analyst who is highly skilled to join and be part of an extremely motivated and passionate team, who can:

·       Elicit, analyze, specify, and validate the business needs of stakeholders, be they customers or end users.

·       Collaborate with project sponsors to determine project scope and vision.

·       Perform requirements analysis.

·       Work with stakeholders and project team to prioritize collected requirements.

·       Develops and utilizes standard templates to accurately and concisely write requirements specifications.

·       Develop Business Test Cases for testing the completeness of application from a business perspective

·       Translate conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/project team.

·       Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.

·       Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.

·       Communicate changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, sponsors, and other stakeholders so that issues and solutions are understood.

·       Provides guidance and/or instruction to junior staff members.

 ·      Being detail-oriented and capable of delivering a high level of accuracy

Business Analyst Qualifications / Skills:  

·       Able to exercise independent judgment and take action on it

·       Excellent analytical, mathematical, and creative problem-solving skills

·       Excellent listening, interpersonal, written, and oral communication skills

·       Logical and efficient, with keen attention to detail

·       Ability to effectively prioritize and execute tasks while under pressure

·       Experience working in a team-oriented, collaborative environment

·       Proven capabilities in project and user-testing management

·       Proven development of innovative and impactful systems solutions

·       Extensive experience with data visualization

·       Highly proficient technical writing capabilities

·       An understanding of Credit and operational Risk is desired.

·       Candidates with banking/finance experience shall be preferred.

Education and Experience:

·       University degree in the field of business administration (MBA- Finance Preferred)

·       Proven experience with business and technical requirements analysis, elicitation, modelling, verification, and methodology development

·       Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources.

·       Excellent understanding of the organization’s goals and objectives 

Customer Care Executive – Inbound Process | Ahmedabad

Role Overview:

We are hiring a Customer Care Executive to manage inbound calls & emails, resolve client queries, and deliver excellent customer service.

Responsibilities:

• Handle inquiries via calls/emails & provide timely solutions.
• Identify and assess customer needs to ensure satisfaction.
• Maintain accurate documentation & follow communication guidelines.
• Support clients with clarity, professionalism, and problem-solving skills.

Requirements:

• Graduate/Postgraduate (any field except engineering).
• 0–5 years of client servicing experience (Mutual Fund preferred).
• Fluency in English, Hindi & Gujarati with excellent communication.
• Loyal, honest, decision-maker with a long-term vision.

About The Role

The Administrative Coordinator will play a pivotal role in ensuring operational efficiency within our organization. As an Administrative Coordinator, you will be responsible for coordinating shipping logistics, managing travel arrangements, organizing events, overseeing tools and software access, addressing queries from key stakeholders, preparing expense reports, handling office supplies, systematically filing documents, and collaborating with the Accounts team on accounting. Your contribution will be essential in maintaining seamless administrative processes and supporting overall organizational productivity.

What Describes You Best

● Bachelors of Commerce or equivalent (Strong background in Accounting)

● 1.5-3 years of experience in Office administration with involvement in Accounts

● Prior experience in Tech Company preferred

Skills

● Excellent networking and resource mobilization skills

● Excellent Communication and Coordination skills

● Good organizational and time management skills

● Good negotiation skills

● Basic understanding of Excel

● Basic understanding of Banking and accounting

● Good Problem-solving skills

Additional note : Must be open to travel/commute as necessary

What will you Own

• The Administrative Coordinator will take the ownership of smooth operations by executing on required shipping, travel, events, stakeholder queries, expenses, supplies, documents, banking, software and device issues, and collaborating with the Accounts department.
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How will you spend your time at Eclat

● Providing Financial and Administrative Support: Managing expense reports, payroll management, handling bank-

related tasks, employee entry-exit formalities, overseeing office supplies, and providing general administrative support.

● Handling Communication and Access Control: Managing operational communication, answering calls and emails on operations related queries, while also managing access control to tools and software.

● Vendor Management

● Coordinating Shipping and Logistics: Overseeing shipping processes for devices, onboarding kits, prizes, certificates

and gifts.

● Managing Travel and Events: Arranging travel plans, accommodations, and scheduling in-house and external events.

● Continuously Improving Processes: Identifying opportunities for process enhancement, contributing to overall administrative efficiency.

Why Join Us

● Be a part of our growth story as we aim to take leadership position in international markets ● Opportunity to manage and lead global teams and channel partner network

● Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing

● Healthy work/life balance offering wellbeing initiatives, parental leave, career development assistance, required work infrastructure support

Responsibilities:

• Designing & Developing front-end architecture user interactions.
• Developing back-end web applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Meeting both technical and consumer needs.
• Staying abreast of developments in front applications and programming languages.

Requirements:

• Should have solid C# .Net development skills
• Having experience with Microsoft technologies (WPF, ASP.Net, MVC, WebAPI)
• Should good knowledge of JavaScript, HTML, CSS
• Should experience with SQL
• Positive team player, keen to work collaboratively and share ideas
• Good problem-solving skills.
• Attention to detail

As a core member of the Software Development team, you will be responsible for the architecture, coding, development, testing and release of customer applications hosted both on-premise and on-cloud. Candidates with proven experience in both Frontend and Backend Development (predominantly Backend Development) with prior experience in deploying applications on AWS/Azure cloud will be preferred.

You will be leading a small team of developers (not more than 3 at a time) on a given project, and be a client-facing SPOC to work with the client and meet stringent deadlines. You will be responsible for Coding and Development with a code coverage of minimum 90%. You will adhere to coding and security standards and ensure that your delivery is secure and free from any critical, high and medium-rated vulnerabilities.