Sales Development Specialist

Support Engineer

The Support Engineer will be responsible for providing technical support for the Risk Management System (RMS) product, ensuring that both internal and external users can resolve issues quickly and efficiently. This role involves troubleshooting technical problems, providing solutions, and collaborating with engineering and QA teams to enhance the product. Additionally, the Support Engineer will assist with user training, monitor system performance, and contribute to continuous product improvement. 

Roles and Responsibilities

• Act as the first point of contact for users experiencing issues with the RMS platform, both internally and externally. 
• Troubleshoot and resolve product-related issues, ensuring minimal disruption to users. 
• Collaborate with product and engineering teams to identify and resolve recurring technical problems and escalate more complex issues. 
• Document support tickets, ensuring detailed tracking of issues, resolutions, and feedback. 
• Provide training and guidance to users on how to effectively use the RMS system.
• Ensure customer satisfaction by providing timely and effective solutions to any issues faced by users. 
• Assist in the preparation of knowledge base articles, user documentation, and FAQs to empower users to resolve minor issues independently.
• Respond to user queries in a friendly and professional manner, ensuring clear communication. 
• Proactively follow up with customers to ensure issues are resolved to their satisfaction.

Required Skills

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. 
• Prior experience in software support preferably in a fintech or financial services environment. 
• Experience with troubleshooting software and hardware issues in a production environment.
• Hands-on experience with common support/ticketing tools (e.g., JIRA, Bugzilla, Selenium, Postman, etc.).
• Ability to manage multiple priorities and deliverables in a fast-paced environment.
• Familiarity with databases like SQL.

PHP Developer (AI/ML Expertise) – Education ERP

Experience: Minimum 3 years professional development experience (min. 3 years in ERP systems) Qualification: B.Tech / B.E. (Computers) OR Diploma Work Mode: Permanent WFH

About the Role

We are seeking a highly skilled Senior PHP Developer with AI/ML expertise and proven experience in developing and scaling Education ERP solutions. The ideal candidate will have strong command over PHP, MySQL, and MongoDB, along with hands-on experience implementing ERP modules such as HR, Exams, Inventory, Learning Management System (LMS), Admissions, Fee Management, and Finance — while leveraging AI-assisted tools and techniques to build smarter, more efficient systems.

Key Responsibilities

• Design, develop, and maintain scalable Education ERP modules.
• Work on end-to-end ERP features, including HR, Exam, Inventory, LMS, Admissions, Fees, and Finance.
• Build and optimize REST APIs services and ensure seamless third-party integrations.
• Apply AI/ML-driven approaches (e.g., predictive analytics, intelligent automation, AI-assisted coding tools) to enhance ERP functionality and development efficiency.
• Optimize system performance, scalability, and security for high-volume ERP usage.
• Conduct code reviews, enforce coding standards, and mentor junior developers.
• Stay updated with emerging technologies (including AI/ML advancements) and recommend improvements for ERP solutions.

Required Skills & Qualifications

• Strong expertise in PHP (Core PHP).
• Proficiency with MySQL, MongoDB (database design & optimization).
• Frontend knowledge: JavaScript, jQuery, HTML, CSS (React Native/Vue preferred).
• Experience with REST APIs and third-party integrations (payment gateways, SMS, email).
• Hands-on experience with Git/GitHub, Docker, CI/CD pipelines.
• AI-assisted development experience (e.g., using AI coding assistants, ML-based feature integration, or automation tools).
• Familiarity with cloud platforms (AWS, Azure, GCP) is a plus.
• Minimum 3 years of professional development experience, including at least 3 years working on ERP systems.

Preferred Experience

• Prior work in the Education ERP domain.
• Deep knowledge of HR, Exam, Inventory, LMS, Admissions, Fees & Finance modules.
• Exposure to high-traffic enterprise applications.
• Strong leadership, mentoring, and problem-solving abilities.
• Exposure to applying AI/ML concepts within ERP or enterprise applications (e.g., recommendation engines, anomaly detection, chatbots, automation of workflows).

What's in It for You

We offer competitive salaries based on prevailing market rates. In addition to your base package, you can expect:

• Permanent Work From Home (WFH)
• Flexible working hours and leave policy
• Learning and development opportunities
• Health Insurance and PF benefits, over and above salary

Experience Required

4+ Years

Job Summary

We are seeking a skilled and motivated NetSuite & Salesforce professional with 4+ years of hands-on experience in designing, developing, customizing, and supporting business solutions across NetSuite ERP and Salesforce CRM platforms. The ideal candidate should possess strong technical expertise, business process understanding, and integration experience to support enterprise-level applications and workflows.

Key Responsibilities

• Customize and configure NetSuite ERP modules, workflows, saved searches, reports, and dashboards.
• Develop and maintain SuiteScripts (1.0/2.0), SuiteFlow, SuiteTalk integrations, and custom records.
• Configure and customize Salesforce objects, workflows, validation rules, reports, dashboards, and Lightning components.
• Develop Apex classes, triggers, Visualforce pages, and Lightning Web Components (LWC) where required.
• Design and implement integrations between NetSuite, Salesforce, and third-party systems using REST/SOAP APIs and middleware tools.
• Gather business requirements and translate them into scalable technical solutions.
• Troubleshoot application issues, optimize system performance, and provide ongoing support.
• Collaborate with cross-functional teams including business analysts, QA, project managers, and stakeholders.
• Maintain system documentation, technical specifications, and deployment processes.
• Ensure best practices in security, governance, and change management are followed.
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Required Skills & Qualifications

NetSuite

• Strong experience with SuiteScript 1.0/2.0
• Experience with SuiteFlow, SuiteBuilder, SuiteAnalytics, and SuiteTalk APIs
• Knowledge of NetSuite ERP modules such as Financials, CRM, Inventory, Order Management, or Procurement
• Experience in NetSuite integrations and data migration

Salesforce

• Strong hands-on experience with Salesforce Administration and Development
• Expertise in Apex, SOQL, Visualforce, and Lightning Components/LWC
• Experience with Salesforce Sales Cloud and Service Cloud
• Familiarity with Salesforce integrations and deployment tools

General Technical Skills

• Experience with REST/SOAP APIs
• Knowledge of integration platforms like Celigo, MuleSoft, Boomi, or similar is preferred
• Understanding of SDLC, Agile methodologies, and DevOps practices
• Strong SQL and data analysis skills

Preferred Qualifications

• NetSuite Certification(s) preferred
• Salesforce Certification(s) such as Salesforce Administrator or Platform Developer preferred
• Experience working in a consulting or product-based environment
• Strong communication and stakeholder management skills

Education

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

Employment Type

Full-Time

Location

Indore/Pune

Notice Period

Immediate to 15-30 days

1. Work timings - You are the master of your time. However, with great freedom comes great responsibility. If you have committed something to the team, we expect that you will give it your best to make sure that commitment is done and is done on time.
   
2. Leave policy - Take a leave whenever for whatever reason you want. You don't need to explain yourself to us
   
3. Health insurance for you and your family

Key Responsibilities:

• Develop and maintain end-to-end web applications
• Build responsive frontends using React
• Create robust backend APIs using Java and Spring Boot
• Collaborate with cross-functional teams (Product, QA, DevOps)
• Write clean, testable, and scalable code
• Participate in code reviews and Agile development processes

Requirements:

• 4.5+ years of hands-on experience in full stack development
• Strong knowledge of Java, Spring Boot, and React.js
• Good understanding of REST APIs and microservices architecture
• Familiarity with version control (Git) and CI/CD pipelines
• Excellent debugging, troubleshooting, and communication skills

Bonus: Immediate joiners will be prioritized!

Responsibilities:

● Develop and maintain front-end dependencies/codebase.

● Building responsive and elegant mobile & desktop web applications

● Good to have experience of one or more relevant languages (Python, Ruby, Node.js etc.)

● Work closely with the product manager, designer & development team to collaborate to develop the best in class web applications.

● Optimisation of the website as per industry trends.

● Evaluate competitive and innovative products and design approaches to identify best practices and encourage innovation.

Skills:

● Hands on experience in JavaScript / TypeScript

● Experience in modern web development technologies and techniques, including HTML5, CSS3.

● Experience in any of the frameworks: ReactJs/ Angular / VueJs.

● Experience in translating design mockups and prototypes into frontend applications.

● Experience in effective componentization/abstraction during design translation.

● Experience in effective state management strategies like redux and hooks to scale application better.

● Understands how to optimize the delivery of code and assets (e.g., images, fonts) to a browser or device (e.g.,lazy loading assets, using CDNs caching, compression, etc)

● Understands how to be efficient with resource usage (e.g., application impact on memory and CPU, caches as needed, respectful of customer's device limits etc).

● Good understanding and hands on with PWA (AMP is good to have).

● Good knowledge of version control systems.

● Good understanding of any of the following frontend frameworks, bootstrap, material-UI, semantic-UI.

● Ability to provide deliverables within specified deadlines with a quality bar.

● Excellent communication skills, both written and verbal

● Highly motivated, self-driven, self-learner

● Experience in flutter is good to have.

Job Description

As a Solution Architect for the Sales Team, you will play a crucial role in driving sales by providing technical expertise and designing effective solutions to meet the needs of our customers.

You will work closely with the sales team, prospects, and customers to understand their requirements, create compelling solutions, and communicate the value of our products and services. The Solution Architect will be a key liaison between the sales, product, and engineering teams to ensure seamless integration of solutions and customer satisfaction.

Key Responsibilities:

• Customer Needs Analysis

o Connect with customers to understand their pain points and business objectives.

o Conduct in-depth analysis of client requirements to design tailor-made solutions.

• Solution Design

o Develop innovative and comprehensive technical solutions that align with customer needs and demonstrate a clear understanding of the products and services offered.

• Proposals

o Respond to software development Request for Proposals (RFPs), Request for Information (RFI), and Proposals by preparing related proposals and documents, to be submitted within the timeline.

o Develop a solution architecture by collaborating with subject matter experts (SMEs) as needed to design compelling proposals, demos, and prototypes.

o Assist in ensuring proposal submissions are as per RFP guidelines.

• Expertise in our SaaS Product and Offerings

o Acquire and maintain an in-depth knowledge of the company's products, services, and capabilities.

o Learn the latest industry trends, market dynamics, and best practices.

o Identify target SaaS products through competitor analysis and market research.

o Recommend additional features and improvements to be incorporated into existing custom visuals, in alignment with current industry trends.

o Identify and conceptualize new custom visuals, driven by industry trends, to expand the range of offerings and meet evolving customer needs.

o Create and publish consulting offers in AppSource/Marketplace as per the competency and industry trends.

o Address customer issues related to published AppSource/Marketplace products (e.g., SaaS offerings, Custom visuals) to enhance the overall customer experience.

• Partner Program

o Identify relevant partner programs and their associated benefits.

o Develop a comprehensive plan, closely collaborate with subject matter experts (SMEs), track and accomplish the program objectives effectively.

o Coordinate and work to achieve Specializations.

• Identify, analyze, and review case studies/blogs for publication on the company's products and services.

• Competitor analysis and Market Research

o Learn the latest industry trends, market dynamics, and analyze competitor activities. Utilize this knowledge to adapt sales strategies and maintain a competitive edge.

• Strong interpersonal and management skills to work and communicate with people across various teams.

Qualifications & Skills:

• Candidate can come from education background - B. Tech./B.E. (CSE/IT), M. Tech. (CS/IT), BCA + MCA/B.Sc. (IT) + MCA/B.Sc. (CS) + MBA with a minimum of 60% across academic years.

• Excellent analytical and communication skills (written and verbal).

• Highly collaborative orientation. Aptitude for working with colleagues across a range of seniority levels and areas of subject matter expertise.

• Experience managing multiple areas and competing timelines.

• Eye to detail and observation skills.

• Diligence and commitment to meet stringent deadlines.

• Must have a creative mindset towards articulating the solution via presentations and demonstrations.

• In-depth knowledge of inside sales techniques, processes, and best practices.

• Familiarity with CRM software and sales analytics tools.

• Outstanding communication and presentation skills.

• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

• Strong experience in creating end-to-end proposals across Microsoft technologies.

• Strong analytical and research skills, enabling the ability to draw meaningful insights and inferences from data and construct an action plan to leverage it for business growth and sales.

Experience: 3 to 10 years

Work timings: PST/EST Shift.

Job location: Express Trade Towers 2, Second Floor, B-36, Sector 132, Noida 201301

• Two years' experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.