SOA Architect

You will handle customer queries on Freshdesk, Freshchat and WhatsApp. The role is driven by fast responses, clear communication and reliable issue resolution.

Responsibilities

1. Respond to customer queries through Freshdesk tickets, Freshchat and WhatsApp.
2. Troubleshoot basic product issues and escalate when required.
3. Update all tickets and chats with clean, accurate notes.
4. Meet first response and resolution targets as per internal SLAs.
5. Maintain a consistent brand tone in every customer interaction.
6. Capture customer feedback and pass key patterns to the product and tech teams.
7. Support CSAT and resolution rate goals through steady quality.

Objective of the role:

Deliver clear, timely and consistent support that improves customer satisfaction and reduces friction in daily operations.

Requirements

1. Bachelor’s degree or equivalent.
2. One to three years of experience in customer support.
3. Strong verbal and written communication.
4. Hands on experience with Freshdesk, Freshchat and WhatsApp based support.
5. Ability to manage multiple conversations without dropping quality.
6. Basic problem-solving and the ability to spot recurring issues.

About FoundingMinds:

We are one of the preferred product development partners in the software industry. We work with clients across the globe to design and develop products for them. We are also an incubator for many startups. As a contributor, you will get an opportunity to work with different ideas, brainstorm with diverse people, widen your way of thinking, learn different technologies, research what you have to do, contribute your best to the projects and take ownership of what you do to your project. If you are passionate you will have no dearth in opportunities to build your career in Founding Minds.

Profile required 

• Experience in Java stack (preferably Springboot)
• Strong knowledge in Design Principles & Patterns and Development methodologies
• Must have Good experience working on Rest services
• Good experience with Java Microservices architecture
• Strong Expertise with RDBMS and NoSQL databases
• Experience in test driven development (unit testing. Mocking, BDD)
• Strong experience in Agile methodologies
• Preferable to have experience working on Angular and React 
• Preferable to have experience on Docker and kubernetes
• Preferable to have experience in finance domain
• Preferable to have experience in AWS or any other cloud services

The ideal candidate should have

• Strong fundamentals in Core Java, JDBC, and J2EE.
• Hands-on experience of development and support of enterprise-level cloud-native application
• Hands-on experience in Java, Spring, Spring Boot, ORM Tools, and Cloud technologies
• Hands-on experience of Java Microservices architecture
• Hands-on experience with AWS services
• Good communication & presentation skills
• Have a good sense of humor

If you’re an innovative thinker with a passion for technology and a drive to make a difference, we’d love to meet you. Apply now and take the next step in your career with FoundingMinds!

SAP ABAP Consultant will work closely with ABAP Lead, ABAP Team and functional teams who has ABAP skills providing SAP Technical implementation and support skills to an International Corporation. The candidate will be expected to ensure a well-coordinated working relationship is established between on-site and off-site team members.

The candidate must have an understanding of the more technical and less functional aspects and development processes related to SAP ECC 6.0.

Roles & Responsibilities:

 Responsible for the design, development, delivery and support of complex SAP solutions.

 Should have implementation/Roll out/support experience.

 Expertise in SAP ABAP Reporting, SAP Scripts, Smartforms, User-Exits / Customer-Exits, ALE’s, IDOC’s, BAPI’s, BADIs, Enhancement Framework, ALE, IDOCs, BAPIs, ABAP Objects, BDC/LSMW, Dialog programming, Workflows and Proxy based developments.

 Experience in ABAP / Java Webdynpro and Netweaver PI is desirable.

 Experience in designing and developing technical specifications and solutions for a given assignment.

 Should have excellent debugging and problem-solving skills.

 Experience with ECC version 6.0 will be highly regarded

 Strong Experience with SAP SD, MM and FI/CO modules

 Should be a good team player with the ability to mentor the peers and juniors.

 Should have excellent verbal and written communication skills

• Architect and Develop: Design, implement, and maintain high-performance backend services using Java/Golang and intuitive frontend interfaces using React.
• Technical Leadership: Provide technical guidance and mentorship to junior developers, promoting best practices and fostering a collaborative environment.
• Code Quality: Write clean, efficient, and well-documented code following industry best practices and coding standards.
• Collaboration: Work with backend developers, frontend developers, product managers, and other stakeholders to gather requirements and deliver robust solutions.
• Performance Optimization: Identify and address performance bottlenecks and scalability issues.
• Debugging and Troubleshooting: Diagnose and resolve complex issues in both backend and frontend components.
• Testing: Implement comprehensive testing strategies, including unit tests, integration tests, and end-to-end tests.
• Continuous Learning: Stay current with the latest industry trends, technologies, and best practices in full stack development.

Job Title: IT Sales Account Executive

Location: HSR Layout, 6th Sector.

Company: A2M Technologies Pvt Ltd.

Job Type: Field Work.

Age Criteria: 20 - 35Years.

About A2M Technologies: A2M Technologies is a leading provider of innovative IT and digital solutions specializing in services such as cloud computing, cybersecurity, IoT solutions, cloud telephony, and enterprise mobility. With over a decade of experience, we serve diverse industries including IT, healthcare, manufacturing, and banking, delivering end-to-end solutions to enable digital transformation and business agility

Key Responsibilities:

* Exceptional communication skills to provide support to customers & team members if and when required.

* Ability to lead a customer through the sales process, determining needs, and closing the sale.

* Strong foundational knowledge in information technology on Switching, Routing & Security solutions that includes hardware, software, and IT services.

* Worked extensively with OEMs like Cisco, Juniper, Extreme Networks, HPE(Aruba), Net gear, Fortinet, SonicWall, Sophos, Palo Alto Networks & Microsoft etc.

* Strong Interpersonal skills to liaise with other departments and people within the organization.

* Strong customer connects in the SME & Mid-market segment within the defined geography.

* Ability to lead by example and act with integrity.

* Min experience of 3 years Plus in hardcore IT sales is mandatory.

Qualifications & Skills:

Bachelor’s degree in information technology, Business Administration, Sales, or related field.

Proven experience in IT sales, account management, or a similar role.

Strong understanding of IT products and services, including hardware, cloud solutions, and IT infrastructure.

Excellent communication, negotiation, and presentation skills.

Ability to work independently and manage multiple accounts.

Strong problem-solving skills and attention to detail.

Proficient in CRM software and sales tracking tools.

Preferred Qualifications:

*Technical certifications (e.g., Cisco, Microsoft, AWS) are an added advantage.

* Previous experience selling IT solutions to enterprise clients.

  Benefits:

·      Career Growth Opportunities: Emphasis on continuous learning, internal promotions, and opportunities for upward mobility within the organization.

·      Performance-based Incentives: Bonuses, rewards, or recognition programs tied to meeting or exceeding performance goals.

·      Professional Development: Access to training programs, certifications, and workshops to enhance skills and competencies.

As the Delivery Manager, you will be the key driver of successful project deliveries, ensuring that our HR Tech SAAS solutions are implemented efficiently, meeting client expectations, and delivering tangible value. You will lead a dynamic team, foster collaboration, and manage the end-to-end delivery lifecycle.

Key Responsibilities:

• Project Leadership:

Lead and oversee the end-to-end delivery of HR Tech SAAS projects, managing timelines, resources, and deliverables.

Act as the primary point of contact for clients during the delivery phase, ensuring effective communication and addressing concerns promptly.

• Team Management:

Build and lead a high-performing delivery team, providing guidance, mentorship, and support. Foster a collaborative and positive team culture, encouraging continuous learning and professional development.

• Resource Planning:

Collaborate with internal teams to assess resource requirements for project delivery. Allocate resources effectively to ensure optimal project execution.

• Client Collaboration:

Collaborate with clients to understand their unique requirements and expectations. Establish and maintain strong client relationships, ensuring client satisfaction throughout the project lifecycle.

• Quality Assurance:

Implement and oversee quality assurance processes to ensure the delivered solutions meet high standards. Conduct regular reviews and audits to assess project quality.

• Risk Management:

Identify potential risks and challenges during project delivery and develop mitigation strategies. Proactively communicate risks to stakeholders and implement corrective actions as needed.

• Continuous Improvement:

Drive continuous improvement initiatives to enhance delivery processes and methodologies. Gather feedback from project deliveries to inform product development and future implementations.

• Documentation:

Ensure comprehensive documentation of project deliverables, timelines, and client-specific details. Develop and maintain project documentation, including project plans, status reports, and client communication.

• Budget Management:

Manage project budgets, ensuring that projects are delivered within budgetary constraints. Provide regular budget updates to clients and stakeholders.

You are a desired candidate if you have:

• Proven experience as a Delivery Manager in HR Tech SAAS or similar technology-driven domains.
• Strong leadership and team management skills, with a focus on fostering collaboration and a positive team culture.
• In-depth understanding of HR processes and workflows.
• Excellent client management and communication skills.
• Solid project management skills with a track record of delivering complex projects on time and within budget.
• Knowledge of quality assurance processes and methodologies.
• Strong analytical and problem-solving abilities.
• Experience in risk management and mitigation strategies.
• Ability to thrive in a dynamic and fast-paced environment.

The candidate must have 2-3 years of experience in the domain. The responsibilities include:

● Deploying system on Linux-based environment using Docker

● Manage & maintain the production environment

● Deploy updates and fixes

● Provide Level 1 technical support

● Build tools to reduce occurrences of errors and improve customer experience

● Develop software to integrate with internal back-end systems

● Perform root cause analysis for production errors

● Investigate and resolve technical issues

● Develop scripts to automate visualization

● Design procedures for system troubleshooting and maintenance

● Experience working on Linux-based infrastructure

● Excellent understanding of MERN Stack, Docker & Nginx (Good to have Node Js)

● Configuration and managing databases such as Mongo

● Excellent troubleshooting

● Experience of working with AWS/Azure/GCP

● Working knowledge of various tools, open-source technologies, and cloud services

● Awareness of critical concepts in DevOps and Agile principles

● Experience of CI/CD Pipeline

• 2-4 years of experience working with web platforms (at a corporate, startup, or digital agency)

Work Ethic & Requirements

• Experience with the development of large-scale websites and a strong understanding of web development technologies, third-party applications and platforms, and social media.
• You should be able to handle multiple projects at the same time.
• You should have the ability to motivate, support, and understand teams and easily work with everyone from our UX/visual designers to tech developers to content strategists.
• You should be motivated and organized. A proactive attitude is most important.
• Ability to effectively manage time, prioritize tasks and work within deadlines with little or no supervision
• The ability to work both autonomously and as part of a team 

Tech Skills

• Python/Django
• React JS
• Node JS

Excellent writing skills & command over English language is a must. Knowledge of technology and experience in creating content for the web is a huge plus

-Write creative, unique, and relevant content as per the requirements

- Comfortable working under timelines and a goal-based approach.

- Researching and gathering useful information and writing relevant content as per the style, tone, and requirements.

- Should filter information into clear and concise text and have ability to present content in the most engaging manner.

- Creative thinker with the ability to transform technical and digital information and processes into compelling stories.

- Develop grammatically correct and quality content across different verticals.

- Analyze information from multiple sources (SME, Offline and Online) and use them to create original documents

- Demonstrate consistency in internal and external communication of the brand and clarity in showcasing our brand voice across every touch point. Conduct rigorous quality checks on every piece of outbound content.

-Ability to manage multiple projects in a fast-paced, deadline-driven environment, Proven ability to build consensus and work effectively within a cross-departmental team experience managing content

- Needs to have Passion, Integrity and Energy, Proactive and Problem Solving attitude

-A dual-minded approach: Must be highly creative and an excellent writer

Skills:

• Content writing, blog writing, press release, business writer
• Time management- the ability to meet stringent deadlines
• Multitasking on content projects
• Excellent communication skills