SFCC Admin

Zynah is a distinguished online retailer specializing in high-end Indian ethnic apparel. We proudly showcase a carefully curated collection of Heritage Handloom Sarees sourced from skilled weavers and artisans across India.

Position: Sales & Customer Support Executive (Female)

Roles and Responsibilities:

• Promote the extensive range of heritage handloom sarees to prospective customers through the company website, Instagram, and other international platforms.
• Identify customer requirements and articulate how our products fulfill their specific needs, enhancing their experience.
• Maximize sales revenue by engaging in upselling and cross-selling of additional products or services.
• Provide personalized recommendations based on customer preferences and interests.
• Maintain proactive customer engagement through follow-ups to ensure satisfaction and foster repeat business.
• Manage customer communication across multiple channels, including email, web chat, WhatsApp, and phone calls, both pre- and post-purchase.
• Conduct thorough quality checks and verify orders before dispatching to ensure product excellence.
• Liaise with logistics teams to track shipments and ensure timely and efficient order fulfillment.
• Create product demonstration videos for customers requiring detailed insights into the products.
• Develop creative and engaging digital content, including reels, to promote the brand on social media platforms.
• Update and maintain the product catalog on the website and various online marketplaces.

Key Skills and Qualifications:

• Exceptional English communication skills, both verbal and written, including proficiency in telephonic interactions.
• A customer-centric, approachable, and professional demeanour.
• Strong organizational skills with a methodical approach to customer follow-ups.
• A minimum of 1-2 years of relevant experience in the retail or customer service sector.
• Basic proficiency in photography and digital content creation.

Company Description

We are an SF-based stealth mode AI startup, building AI agents and automation tools for Marketing use-cases. We are ex-Big Tech, currently bootstrapped and working with a few design partners/early customers. We will be starting a fundraise in Q3 2024.

Role Description

This is a part-time remote role for a Founding Engineer (first engineering hire). This is an equity-only role, meaning compensation will be in the form of equity rather than a salary.

This role will be 30% applied research and 70% product engineering. The expectation is that you will be able to commit 15 hours per week for this role to begin with.

You will -

• Experiment with the latest AI technologies and research and put them into implementation.
• Have the freedom and responsibility to design and own projects from start to finish.
• Have opportunities to directly talk with customers and solve their problems!

About you

• Love to keep up with and dive into latest technologies in AI
• Move fast, ship quickly, has high urgency
• Energized about going from 0 to 1
• Enjoy high ownership and responsibility
• Familiar with no-code tools and frameworks
• Excited about working on AI-native user experiences

Requirements

• Bachelor’s or higher degree in Computer Science or a related field (Also open to university students for the right candidate)
• Knowledge of gen-AI systems (LLMs, model training/fine-tuning, agent frameworks, evaluation frameworks, vector DBs, RAG, etc)
• Experience in building and scaling backend systems and infrastructure
• Strong generalist, skilled with Python, cloud infrastructure (AWS).

What we offer

• Technical Ownership: You will own high level (and lower level) technical decisions for an early-stage startup, with mentorship from seasoned Engineering leaders from Silicon Valley.
• Equity: As a key initial hire, you will receive significant founding equity and ownership in the company.
• Growth: You will have a natural on-ramp to come onboard as a full-time, salaried Founding Engineer after a fundraise event.

• Should have excellent knowledge of Swift and Objective C
• Good working knowledge in Cocoa Touch
• Experience with performance and memory tuning with tools
• Experience with memory management & caching mechanisms specific to mobile devices
• Experience with third-party libraries and APIs
• Experience working with Core Data, Realm
• Understanding of the full mobile development life cycle
• Experience in publishing apps to the App Store.
• Code version tool – Git, Bitbucket
• Design Pattern - MVC and MVVM, MVP
• Must be able to provide individual or project oversight on rapid prototyping/POC 
• efforts and large scale enterprise wide roll out planning.
• Must be familiar with software development methodologies like Agile, Waterfall, Iterative etc.
• Must have strong analytical skills and should be able to define and build competency assets – estimators, tools, reusable assets, scripts, etc.
• Must have strong communication and customer interfacing skills with particular emphasis on Scope and Requirements Management

Roles & Responsibilities:

• Responsible for handling enquiries and getting the enrollments done over the phone.

• Performing counseling & career guidance to working professionals via phone.

• Responsible for converting prospects into Enrollment.

• Responsible for resolving queries related to the course offered.

• Responsible for maintaining day to day reports as required.

Key Skills Required:

• Must have effective communication skills & convincing power.

• Should be comfortable for telesales/ inside sales

• Should have relevant experience in telesales/ inside sales.

• Should be at least graduate.

We are seeking a talented freelancer Content Writer for a Corporate brand to join our team and create compelling leadership articles from an HR perspective. As a Content Writer, you will be responsible for producing high-quality thought leadership articles on various HR-related topics and other interesting seasonal topics and leadership articles for senior management LinkedIn profiles. Articles will be made for Linkedin and posted from Senior management profiles.

Role: Senior Full Stack Developer

Experience: 5+ Years

Location: Chennai

Work Type: Hybrid

Notice Period: Immediate to15 days

Duties and Responsibilities

• Execute full website development life cycle
• Work with a team to design and develop websites
• Produce clean code based on specifications
• 3rd party API integrations
• Website and landing page SEO optimization
• Site speed optimization
• Troubleshooting and debugging as well as technical and analytical problem-solving skills Database management
• Web/AWS hosting management
• Ability to customize WordPress themes and plugins
• Hands on development on MODX platform and multilingual site
• Proper documentation of the development
• Working in a highly collaborative environment.

Qualifications

• Bachelor’s Degree or high-level of combination of education and experience
• Degree in Computer Science or Computer Engineering preferred
• Minimum 5 year work experience as Web Developer, both front-end and back-end
• Proven experience working with WordPress, MODX, HTML, CSS, Javascript, Ajax, PHP/Laravel and SAAS
• Good Knowledge of MySQL/RDS
• Familiarity with any of the modern JavaScript frameworks (JQuery, Angular)
• Version control (GIT) and JIRA usage experience
• Experience developing responsive websites
• Fluency in English, both oral and written
• Strong decision making skills, ability to work under pressure and manage the team
• It will be considered an advantage to have knowledge experience with: Ubuntu/Linux, SSH/Shell Scripting, reverse proxy usage and NGINX/Apache configuration.

Benefits

• Cool office space
• Flexible working hours
• Health Insurance
•  International Retreat
•  Monthly Extra Miler awards
•  Yearly awards
•  Vacation fund

Desired Candidate Profile