SEO Intern

Sr Support Services Analyst

Company Summary :

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary :

Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

External Job Title :

Sr Support Services Analyst

Position Responsibilities :

Position Overview: We are seeking a dynamic and knowledgeable Support Services Analyst to join our team. This individual will play a crucial role in providing in-depth troubleshooting and support to our clients using Deltek Vantagepoint. The ideal candidate will have advanced accounting knowledge and experience with one of Deltek's Professional Services ERP solutions (Ajera, ComputerEase, Vantagepoint, Vision) is a plus. 

Key Responsibilities: 

• Provide expert-level support to clients using Deltek Vantagepoint, addressing complex issues and customizing workflows. 
• Utilize advanced accounting knowledge to assist clients with their inquiries and troubleshooting needs. 
• Collaborate with clients, engineers, product managers, and senior staff to resolve issues efficiently. 
• Document all client interactions and solutions in our case tracking system. 
• Participate in ongoing training to stay updated with the latest features and best practices of Deltek Vantagepoint. 
• Mentor and assist junior analysts with inquiries and case resolutions. 
• Leverage AI tools to enhance support efficiency and effectiveness. 

Qualifications :

• 4+ years of experience in a support role, preferably with Deltek Vantagepoint or other Deltek ERP solutions. 
• Advanced knowledge of accounting principles and practices. 
• Strong problem-solving and troubleshooting skills. 
• Excellent communication skills, both written and verbal. 
• Ability to work effectively in a remote, collaborative team environment. 
• Experience with AI tools and technology is a plus. 
• A proactive and positive attitude, with a willingness to learn and grow within the organization. 

Required Skills

● Experience: Minimum of 5 years of professional experience in a DevOps Engineer

role

● Cloud Proficiency: Proven experience with at least one major cloud provider (AWS,

Azure, or GCP).

● Scripting & Programming: Strong scripting skills in languages such as Bash, Python,

or Go.

● IaC Tools: Hands-on experience with Terraform.

● Container Technology: Expertise in Docker and Kubernetes.

● CI/CD Tools: Proficient with CI/CD platforms like Jenkins, GitLab CI, or Travis CI.

● Configuration Management: Experience with configuration management tools like

Ansible, Chef, or Puppet.

● Version Control: Strong knowledge of Git and branching strategies.

● Problem-Solving:Excellent problem-solving abilities and a commitment to automation

and continuous improvement.

Hiring: SFCC QA

📍 Location: Remote

💼 Experience: 5+ Years

Job Summary

We are looking for an experienced SFCC QA manager with 5+ years of experience.

Location: Remote Timeline: Immediate Hiring Schedule: US Time Zone (Night Shift) | 6 Days a Week | High Intensity Role Type: Full-Time / Contract

The Opportunity

We are an AI-first company looking for a Founders Associate who thrives in high-pressure, high-speed environments. This is not a standard operational role. You will be the human intelligence layer ensuring our AI delivers perfection, while simultaneously acting as the right hand to the founders.

This role requires extreme availability, agility, and a "no task too small, no challenge too big" mentality. You will toggle instantly between verifying complex AI outputs and executing high-level growth strategies or personal administrative tasks.

Core Responsibilities

1. AI Monitoring & Rapid Response (Primary Priority)

● Human-in-the-Loop Verification: Act as the final checkpoint for the AI. Review outputs for accuracy, logic, tone, and clarity before they reach the user.

● 60-Second Response Time: You are required to respond to incoming messages and AI flags within 60 seconds. Speed is critical to delivering the best customer need.

● Error Detection: Identify inconsistencies, edge cases, or hallucinations in real-time and correct them immediately.

2. Founder Support & Generalist Execution

● Operational Agility: In downtime between AI monitoring, you will clear the founders' plates. This ranges from scheduling and personal administrative tasks to drafting internal documentation.

● Growth & Strategy: assist with high-level business functions, including marketing strategy, user acquisition research, and competitive analysis.

● Ad-Hoc Execution: Execute whatever is needed to keep the company moving fast. If a fire breaks out, you put it out.

The Schedule & Expectations

● US Time Zone Alignment: You will work completely on US hours.

● High Volume & Duration: This is a demanding role. Expect very long days, six days a week.

● Intensity: This is an execution-driven environment. We value speed and reliability over perfectionism.

Who You Are

● Hyper-Responsive: You are always online during your shift. A 60-second delay is too long.

● Detail-Obsessed: You spot typos, logic gaps, and errors that others miss.

● High Agency: You don't wait for instructions. If you see a problem, you fix it. If you have downtime, you ask for more work.

● Trustworthy: You will handle confidential proprietary information and personal founder data. Discretion is non-negotiable.

Our Values

● Move Fast: Shipping today beats perfect tomorrow.

● Ownership: No task is "not my job."

● Bias to Action: Do first, refine later.

● Continuous Improvement: Aim to be better every day.

Role: Associate / Consultant

Industry Type: Emerging Technologies (AI/ML)

Department: Consulting

Employment Type: Full Time, Permanent

Role Category: Management Consulting

Education

UG: Any Graduate

Exp: 0 -2 Years

Salary: ₹12,000 - ₹18,000 per month

Location: Pune

Requirements:

• Proven experience in telecalling, sales, or customer service is preferred.
• Excellent verbal communication skills.
• Strong persuasive and negotiation skills.
• Ability to build rapport and maintain positive relationships over the phone.
• Goal-oriented and self-motivated with a track record of achieving targets.
• Basic computer literacy and comfortable using CRM systems.
• Strong organizational and time-management skills.
• Ability to handle pressure and work effectively in a fast-paced environment.

UI Developer :

Experience in developing Web Applications/websites using HTML5, CSS3, and Bootstrap4 or above is essential

Experience in CSS preprocessors like Less, Sass

Experience in developing Responsive and Mobile First design products/websites using wireframes & mock-ups is essential

Experience in tailwind CSS is a must (config, create custom util function)

Experience in the latest design principles and animations is essential

Experience in Photoshop / Sketch tools and collaborative products like Invision / Figma is desirable

A fair understanding of JavaScript programming / Jquery is essential

Experience in working with React

Good knowledge of web standards and SEO principles is desirable

Roles and Responsibilities:

• Planning a new feature or planning to enhance an existing one
• Developing new features
• Fixing existing/new bugs
• Adding tests to the current test kit

Desired Candidate Profile:

• Deep understanding of JavaScript and Angular Framework
• Understanding of Git and pull requests
• Clear written and spoken communication skills
• Excellent analytical skills
• 2+ years in web development using Angular

• 2-5 years of experience developing web applications with modern JavaScript programming frameworks, tooling, and libraries.
• Experience working with Angular or React.js JavaScript Framework.
• Expert knowledge of JavaScript, CSS, HTML and related web technologies.
• Expert knowledge of modern JavaScript and tooling (e.g., Angular, React, Redux, Node).
• Experience with API integration and development.
• Experience developing reusable components.
• Proven experience in understanding complex user needs with multiple stakeholders and providing practical solutions that can work in production.
• Experience working on mobile apps is a plus.

What you need to have:

Experience: 2 to 7 years