SDE 2 / 3

7+ years of experience in Python Development

Good experience in Microservices and APIs development.

Must have exposure to large scale data

Good to have Gen AI experience

Code versioning and collaboration. (Git)

Knowledge for Libraries for extracting data from websites.

Knowledge of SQL and NoSQL databases

Familiarity with RESTful APIs

Familiarity with Cloud (Azure /AWS) technologies

About Wissen Technology:

• The Wissen Group was founded in the year 2000. Wissen Technology, a part of Wissen Group, was established in the year 2015.

• Wissen Technology is a specialized technology company that delivers high-end consulting for organizations in the Banking & Finance, Telecom, and Healthcare domains. We help clients build world class products.

• Our workforce consists of 550+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work experience in some of the biggest companies in the world.

• Wissen Technology has grown its revenues by 400% in these five years without any external funding or investments.

• Globally present with offices US, India, UK, Australia, Mexico, and Canada.

• We offer an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation.

• Wissen Technology has been certified as a Great Place to Work®.

• Wissen Technology has been voted as the Top 20 AI/ML vendor by CIO Insider in 2020.

• Over the years, Wissen Group has successfully delivered $650 million worth of projects for more than 20 of the Fortune 500 companies.

We have served client across sectors like Banking, Telecom, Healthcare, Manufacturing, and Energy. They include likes of Morgan Stanley, MSCI, StateStreet, Flipkart, Swiggy, Trafigura, GE to name a few.

Website : www.wissen.com

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

• Strong Java programming skills
• Minimum of 5 years practical software development experience
• Robust object-oriented design pattern knowledge and implementation experience using Java;
• Python a plus
• Advanced knowledge and experience developing and working with relational databases such as
• Sybase and MySQL
• Experience with multi-tier application architecture and high performance distributed and in-
• memory caching solutions
• Strong understanding of data modeling techniques
• Strong foundation in SDLC best practices including test driven development, unit testing
• discipline, agile development, and CI/CD strategies

What you will be doing

• Build and ship features in our Node.js (and now migrating to TypeScript) codebase that directly impact user experience and help move the top and bottom line of the business.
• Collaborate closely with our product, design and data team to build innovative features to deliver a world class product to our customers. At STAGE, product managers don’t “tell” what to build. In fact, we all collaborate on how to solve a problem for our customers and the business. Engineering plays a big part in it.
• Design scalable platforms that empower our product and marketing teams to rapidly experiment.
• Own the quality of our products by writing automated tests, reviewing code, making systems observable and resilient to failures.
• Drive code quality and pay down architectural debt by continuous analysis of our codebases and systems, and continuous refactoring.
• Architect our systems for faster iterations, releasability, scalability and high availability using practices like Domain Driven Design, Event Driven Architecture, Cloud Native Architecture and Observability.
• Set the engineering culture with the rest of the team by defining how we should work as a team, set standards for quality, and improve the speed of engineering execution.

The role could be ideal for you if you

• Experience of 4-6 years of working in backend engineering with at least 2 years of production experience in TypeScript, Express.js (or another popular framework like Nest.js) and MongoDB (or any popular database like MySQL, PostgreSQL, DynamoDB, etc.).
• Well versed with one or more architectures and design patterns such as MVC, Domain Driven Design, CQRS, Event Driven Architecture, Cloud Native Architecture, etc.
• Experienced in writing automated tests (especially integration tests) and Continuous Integration. At STAGE, engineers own quality and hence, writing automated tests is crucial to the role.
• Experience with managing production infrastructure using technologies like public cloud providers (AWS, GCP, Azure, etc.). Bonus: if you have experience in using Kubernetes.
• Experience in observability techniques like code instrumentation for metrics, tracing and logging.
• Care deeply about code quality, code reviews, software architecture (think about Object Oriented Programming, Clean Code, etc.), scalability and reliability. Bonus: if you have experience in this from your past roles.
• Understand the importance of shipping fast in a startup environment and constantly try to find ingenious ways to achieve the same.
• Collaborate well with everyone on the team. We communicate a lot and don’t hesitate to get quick feedback from other members on the team sooner than later.
• Can take ownership of goals and deliver them with high accountability.

• Contribute to all stages of the software development lifecycle
• Design, implement and maintain Java-based applications that can be high-volume and low-latency
• Analyze user requirements to define business objectives
• Envisioning system features and functionality
• Define application objectives and functionality
• Ensure application designs conform with business goals

Job Description: 

We are looking for a Java developer responsible for developing Web applications using Core Java and JDBC. Your primary responsibility will be to quickly learn to design and develop applications, and to coordinate with the rest of the team working on different layers of the infrastructure. Thus, a commitment to collaborative problem solving, sophisticated design, and product quality is essential.

• Excellent knowledge of object-oriented programming.
• Well-versed in Core Java (1.7 and above preferable, with knowledge of new features like Executor framework, Generics, etc.).
• Excellent experience of collections, HashMap, concurrency packages, Exception Handling and Array List, sorting algorithm.
• Strong knowledge and understanding of real-time, low-latency multi-threaded server-side java code.
• Familiar with various design and architectural patterns.
• Skill for writing reusable Java libraries.
• Knack for writing clean, readable Java code.
• Experience with both external and embedded databases.
• Understanding fundamental design principles behind a scalable application.
• Basic understanding of the class loading mechanism in Java.
• Creating database schemas that represent and support business processes.
• Should possess good communication skills (both oral and written).
• Must be completely hands-on and an individual contributor and a self-starter.
• Must be able to complete assignments (suitable to his/her experience) with minimal assistance.
• Very good at Analytical and Logical skills.
• Solid understanding of the web development lifecycle.
• Ability to learn quickly and deliver software on time.

If you are looking forward for this opportunity, kindly apply with us with below asked details:

Total Experience:

CTC:

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NP:

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Hometown: