SDE 1/2/3 - Backend (NodeJS/Scala)

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

Apply- https://lnkd.in/gVHVTMG6

About Us

Binocs.co empowers institutional lenders with next-generation loan management software, streamlining the entire loan lifecycle and facilitating seamless interaction among stakeholders.

Team: Binocs.co is led by a passionate team with extensive experience in financial technology, lending, AI, and software development.

Investors: Our journey is backed by renowned investors who share our vision for transforming the loan management landscape: Beenext, Arkam Ventures, Accel, Saison Capital, Blume Ventures, Premji Invest, and Better Capital.

What we're looking for

We seek a motivated, talented, and intelligent individual who shares our vision of being a changemaker. We value individuals dissatisfied with the status quo, strive to make improvements, and envision making significant contributions. We look for those who embrace challenges and dedicate themselves to solutions. We seek individuals who push for data-driven decisions, are unconstrained by titles, and value collaboration. We are building a fast-paced team to shape various business and technology aspects.

Responsibilities

• Be a part of the initial team to define and set up a best-in-class digital platform for the Private Credit industry, and take full ownership of the components of the digital platform
• You will build robust and scalable web-based applications and need to think of platforms & reuse
• Driving and active contribution to High-Level Designs(HLDs) and Low-Level Designs (LLDs).
• Collaborate with frontend developers, product managers, and other stakeholders to understand requirements and translate them into technical specifications.
• Mentor team members in adopting effective coding practices. Conduct comprehensive code reviews, focusing on both functional and non-functional aspects.
• Ensure the security, performance, and reliability of backend systems through proper testing, monitoring, and optimization.
• Participate in code reviews, sprint planning, and agile development processes to maintain code quality and project timelines.
• Simply, be an owner of the platform and do whatever it takes to get the required output for customers
• Be curious about product problems and have an open mind to dive into new domains eg: gen-AI.
• Stay up-to-date with the latest development trends, tools, and technologies.

Qualifications

• 3-5 years of experience in backend development, with a strong track record of successfully architecting and implementing scalable and high-performance backend systems.
• Proficiency in at least one backend programming language (e.g.,Python, Golang, Node.js, Java) & tech stack to write maintainable, scalable, unit-tested code.
• Good understanding of databases (e.g. MySQL, PostgreSQL) and NoSQL (e.g. MongoDB, Elasticsearch, etc)
• Solid understanding of RESTful API design principles and best practices.
• Experience with multi-threading and concurrency programming
• Extensive experience in object-oriented design skills, knowledge of design patterns, and huge passion and ability to design intuitive module and class-level interfaces.
• Experience of cloud computing platforms and services (e.g., AWS, Azure, Google Cloud Platform)
• Knowledge of Test Driven Development

Good to have

• Experience with microservices architecture
• Knowledge of serverless computing and event-driven architectures (e.g., AWS Lambda, Azure Functions)
• Understanding of DevOps practices and tools for continuous integration and deployment (CI/CD).
• Contributions to open-source projects or active participation in developer communities.
• Experience working LLMs and AI technologies

Benefits

By joining Binocs, you’ll become part of a vibrant and dynamic team dedicated to disrupting the fintech space with cutting-edge solutions. We offer a stimulating work environment where innovation is at the heart of everything we do. Our competitive compensation package, inclusive of equity, is designed to reward your contributions to our success.

Brief:

We are pursuing a complex set of problems that involve building for an international audience and for an industry that has largely been service-centric. As an SDE at GradRight, you’ll bring an unmatched customer-centricity to your work, with a focus on building for the long term and large scale.

You’ll contribute to frameworks that enable flexible/scalable customer journeys and tying them with institutional knowledge to help us build the best experiences for students and our partners.

Responsibilities:

1. Contribute to design discussions and decisions around building scalable and modular architecture
2. Build clean, modular and scalable backend services
3. Participate in sprint ceremonies and actively contribute to scaling the engineering organization from a process perspective
4. Stay on top of the software engineering ecosystem and propose new technologies/methodologies that can be adopted
5. Contribute to engineering hiring by conducting interviews
6. Champion infrastructure as code mindset and encourage automation
7. Manage and mentor a small team of junior engineers

Requirements:

1. At least 4 years experience as an SDE, building large scale services
2. Extensive experience in at least one programming language and ability to write maintainable, scalable and unit-testable code
3. Strong understanding of software design principles and patterns
4. Excellent command over data structures and algorithms
5. Passion for solving complex problems
6. Good understanding of various database technologies with strong opinions around their use cases
7. Experience with performance monitoring and scaling backend services
8. Experience with microservices and distributed systems in general
9. Experience with team management
10. Excellent written and verbal communication skills

Good to have:

1. Experience working with node.js, MongoDB and Google Cloud
2. Experience in CI/CD and cloud infrastructure management
3. Worked on products that addressed an international audience
4. Worked on products that scaled to millions of users

JD-Backend Developer

Job Location: Andheri, Mumbai

Job Summary:

As a Python based Backend developer, you shall be responsible for software development of greenfield projects -an platform

for automated testing using Python as a main language. You will work with a team of developers, collaborating on projects to

create efficient and effective software solutions that meet the needs of clients or end-users in the testing domain. You will

need to have a strong understanding of Python & other languages with knowledge of test automation frameworks and tools/

libraries.

Responsibilities:

• Develop and maintain an automated testing platform using Python programming language.

• Design and implement software solutions that automate the testing process.

• Collaborate with other developers and cross-functional teams to deliver high-quality software solutions.

• Participate in code reviews, debugging, and troubleshooting to improve software quality.

• Stay up-to-date with the latest developments in Python and JavaScript programming language and related

testing frameworks and tools.

• Ensure software is delivered on-time and meets or exceeds customer expectations.

• Develop and maintain documentation related to software development processes and projects.

Requirements:

• Bachelor's degree in Computer Science, Software Engineering or a related field.

• Proven experience as a Back-end Developer.

• Strong understanding of Python & other programming language along with its ecosystem (libraries, frameworks,

tools, etc.).

• Excellent written and verbal communication skills.

Preferences:

• Preference shall be given to local candidates

• Preference shall be given to candidates having experience in greenfield software development projects related

to automated testing.

At Ocean Friends, we are looking to positively impact the lives of families dealing with chronic health conditions through technology. We are looking for self-driven, and motivated Software Engineers with intent and ability to work across a variety of technology problems, including, but not limited to Mobile app development, AI/ML, and User experience.

Position: Java Backend Developer

Experience: Atleast 3 years

Joining: Immediate

Communication Skills: Good

Mandatory requirements:

- Java 8, SpringBoot 2.x

- Backbase 6, DB 2.x, IPS 1.x, CXS 6.x

- DBS 2.19 – 2.20

- Fluent in English, ability to work in remote teams, dependable

- Problem solving skills

Desirable requirements:

- DevOps, Pipelines, Docker, Kubernets, HELM

- Backbase Identity

- Security

Required Experience and Qualifications:

-3 to 6 years of software development experience.

-Experience of working in at least 2 or 3 projects, managing or leading the entire

tasks.

-Experience from a middle size company or from a startup will be preferred.

-BE/MCA/MSc in Computers/Information technology with a good academic

record.

-Must be willing to start Immediately work from home permanent

-Can Allocate working hours (Flexible) as per Projects Requirements.

-Must have Good Internet & Good Laptop/System

Perks & Benefits:

• Great learning, innovative and development platform.
• Remote work and flexible timings.
• Reimbursement of the online learning courses on certification.
• Medical insurance coverage for you and the dependence.
• Five Working days per week.