React Native SDE-1

Location :Coimbatore

Key Responsibilities:

✅ Develop and maintain strong client relationships

✅ Understand client needs and provide tailored solutions

✅ Act as a point of contact for client inquiries and feedback

✅ Collaborate with internal teams to ensure client success

✅ Drive client engagement and retention strategies

What We’re Looking For:

🔹 Proven experience in client relationship management or a similar role

🔹 Freshers can also apply

🔹 Hindi Speaking is must.

🔹 Excellent communication and interpersonal skills

🔹 Strong problem-solving abilities

🔹 A proactive approach and a passion for client satisfaction

🔹 Ability to work collaboratively in a fast-paced environment

ABOUT THE ROLE

We are looking for young dynamic individuals in the role of Operation and product support, who will be part of our Support Team in Hyderabad. The job will need a fair amount of technical knowledge about Web SaaS portals.

Job Responsibilities:

• Attend inquiries and resolve product or service problems by clarifying the customer's complaint via, email, online chat, helpDesk etc.
• Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Suggest or inform customers about the best practices. Identify and assess customers’ needs to achieve satisfaction by going the extra mile to engage customers.
• A certain degree of creativity, latitude, and problem- solving is required
• Coordinate with cross-functional teams to achieve the
• highest level of customer satisfaction.
• Streamline and expedite operational tasks, including inbound and outbound marketing.
• Follow communication procedures, guidelines, and policies.

REQUIREMENTS

• Experience of 1 year in customer service role handling customer support/technical queries.
• Excellent oral and written communication and people interaction skills.
• Hands-on experience with ticketing software like Freshdesk/Freshchat.
• Good analytical skills with active listening and attention to detail.
• Ability to multi-task, prioritize and manage time effectively.
• Work independently and own the raised matter till closure.
• Work experience in SAAS companies is an added advantage 

Java with cloud

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople

• Proven working experience as a business development manager, sales executive or a relevant role
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills

1.Take daily doubt sessions for their respective subjects (Phys/Chem/Maths) 

2.Problem solving and solution preparation
3.Content Creation (DPP's, test series etc) and supervision.

Responsibilities

• Design and implement features spanning across systems in a manner that satisfies requirements of performance, scale, security and robustness
• Contribute to improvement of technology and execution processes in the company
• Collaborate in setting technology standards with technology leaders across the company
• Serve as a knowledge center on current and emerging technologies, and help train others when required
• Foster a strong technical culture by mentoring other engineers
• Keep up to date with the latest technologies, evaluate new tools

Relevant Experience and Qualifications 

• Demonstrated expertise in system-level design of large scale distributed systems on the Java stack, and experience with web services and service oriented architectures
• Solid experience with Spring (Core/Boot/Security/MVC/Data)
• Have 8 - 12  years of professional experience in software development.
• Extensive experience with modern open source systems including relational / non relational data stores and bigdata processing
• Experience with AWS stack, at least the common datastores and services 
• Experience with containerization technologies and concepts including Docker
• Basic knowledge about security concepts and secure coding
• Excellent analytical, conceptual and communication skills in spoken and written English.
• Experience leading projects developed across continents.

Great to have Experience and Qualifications 

• Knowledge of machine learning concepts, and some hands-on experience implementing machine learnt models
• Experience with infrastructure design for cloud based apps, especially AWS.
• Past experience with information and data security standards (PCI-DSS, ISO27000) very nice to have.