Principal Product Manager - Customer Acquisition/Life-Cycle Value & CRM

Customer Success & Quality Assurance Executive

Location: Hyderabad (Onsite)

Experience: 1–3 years in QA, tech support, or similar role

Department: Product & Customer Success

The Opportunity

At WINIT, we don’t just build products — we deliver experiences our customers love. As a Customer Support & Quality Assurance Executive, you’ll play a dual role: ensuring our solutions meet the highest quality standards and being the friendly, capable voice that helps customers get the most out of our technology.

This is a perfect role if you enjoy solving problems, improving processes, and making customers feel supported — while also working hands-on with cutting-edge enterprise software. You’ll also have the opportunity to use AI tools like ChatGPT, AI-powered testing assistants, and automation platforms to work smarter, resolve queries faster, and improve efficiency across both QA and support.

What You’ll Do

Quality Assurance (QA)

● Review and analyze product specifications and user requirements to ensure complete understanding.

● Design, execute, and maintain test cases for web and mobile applications.

● Log, track, and manage bugs; work closely with developers to ensure timely fixes.

● Conduct regression, functional, and usability testing to ensure every release is rock-solid.

● Use AI-powered testing tools to generate test scenarios, identify edge cases, and speed up validation.

Customer Support

● Provide timely, professional assistance via email, chat, or phone to global customers.

● Manage and support multiple customers simultaneously, prioritizing effectively.

● Use AI-driven knowledge bases and tools to quickly resolve common queries.

● Document and escalate complex issues to the right teams for resolution.

● Help onboard new customers by guiding them through key features and best practices.

● Collect feedback, identify recurring pain points, and share insights with the product team.

What You Bring

● Any bachelor’s degree — we value skills and attitude over specific majors.

● 0–3 years of experience in QA, customer support, or a similar technical/customer-facing role (SaaS/B2B tech experience preferred).

● Excellent English communication skills (verbal & written).

● Ability to handle multiple customers and tickets simultaneously while staying organized.

● Understanding of QA processes and familiarity with bug tracking tools (JIRA, TestRail, etc.).

● Experience with support platforms like Zendesk, Freshdesk, or Intercom is a plus.

● Familiarity with AI productivity tools for testing, ticket triage, and customer communications.

● A proactive, problem-solving mindset and the ability to manage multiple priorities.

Why WINIT

● Be part of a global leader in AI-powered Sales & Distribution solutions.

● Work in a role that blends technical expertise with customer interaction — no two days are the same.

● Learn and apply the latest AI tools to improve your efficiency and impact.

● Collaborate with talented teams in a culture that values innovation and continuous improvement.

● Competitive salary + growth opportunities within QA, Customer Success, or Product teams.

If you’re ready to combine your eye for quality with your passion for helping multiple customers succeed — and do it in an AI-first environment — we’d love to meet you.

Job Description- React Developer

● Requirements-
● Experience: 2+
Having knowledge of React JS. Having knowledge of Node JS Having Knowledge of HTML,
CSS, and JavaScript. Knowledge of web services integration and writing. Need to have strong
R&D power Knowledge of GitHub and Jira. A bit of knowledge of code building and docker
activity.

Profile- NodeJs Developers
Overall Experience- 2+ Years minimum
Pure Node.js Experience- At 1 Years
● Required Skills:- A person who is superb in node.js first and foremost. Needs to understand
the intricacies of promises and the asynchronous programming paradigm.
● A close second is experience in Graphql. Understanding Queries, Mutations and Apollo.
● Tertiary is DynamoDb and Mysql Being able to pick up a non-standard ORM and being able to
program against it.
● Developers must have experience with AWS, and preferably AppSync, Serverless Framework,
Lambdas, Codebuild and Codepipeline
● Experience building Automated Testing Frameworks using selenium, phantomjs, etc. is
preferred

We are looking for passionate engineers and developers who are excited to be part of this mission and wanting to prove themselves and ready to take up the challenge to enhance the social world experience.

Responsibilities :

⦁ Develop our mobile app using Google's Flutter development framework with modular approach and clean code.

⦁ Write efficient Dart code.

⦁ Integrate API.

⦁ Brainstorm the ideas about new features with the team.

⦁ Closely work with the team to bring out cutting edge mobile experience.

⦁ Maintain source code using Git.

⦁ Focus on understanding customers' requirements and translating those needs from product specifications into functional, production-ready code.

Requirements :

⦁ Deep knowledge and Experience in Flutter and Dart (At Least an year).

⦁ Experience building and deploying a moderately complex Flutter app.

⦁ Knowledge of State Management Patterns(Bloc or Provider).

⦁ Familiarity with Design systems.

⦁ Familiarity with RESTful APIs.

⦁ Knowledge of modern authorization mechanisms.

⦁ Strong understanding of Dart, its quirks, and workarounds.

⦁ Good understanding of asynchronous request handling and partial page updates.

⦁ Knowledge of advanced Flutter Concepts like factory constructor, spread operators.

⦁ Proficient understanding of cross-platform compatibility.

⦁ Proficient understanding of code versioning tools such as Git.

⦁ Good understanding of UI rendering behavior and performance.

⦁ Experience in creating animations in Flutter.

⦁ Knowledge of Location Services, Maps, and other common Android/IOS libraries.

Good to have:

⦁ Experience of programming in Android and iOS is a big plus.

⦁ Experience in publishing Flutter apps on the Play Store and Apple App Store is a plus.

⦁ Data Modelling and Knowledge of Domain Driven Design is good to have.

Are you ready for the challenge?

Let's grow together!