Principal Product Manager - Customer Acquisition/Life-Cycle Value & CRM

Responsibilities:

Manage and supervise a team of service engineers and technicians who perform maintenance and service tasks on BMS equipment’s.

 Ensure the availability of spare parts and resources necessary to perform repairs and maintenance activity for complete cycle.

Set objectives, monitor team performance, and ensure work is completed on time and to required standards.

 Oversee the delivery of preventative and corrective maintenance services for BMS systems.

 Ensure compliance with Service Level Agreements (SLAs) and contractual commitments with clients.

 Coordinate and schedule routine maintenance checks and emergency repairs for BMS-related systems.

 Serve as the primary point of contact for clients regarding BMS service-related inquiries and issues.

Build and maintain strong relationships with clients by providing exceptional customer service and addressing concerns proactively.

 Conduct regular client meetings and reviews to ensure satisfaction with the service provided.

 Support clients in upgrading their BMS systems with new technologies or integrating Provide high-level technical support for service-related issues, troubleshooting complex problems that may arise within BMS systems.

 Ensure that all BMS systems and operations comply with safety regulations, building codes, and industry standards.

Maintain accurate records of maintenance activities, service reports, and equipment performance.

 Generate regular reports for clients and management on system status, service outcomes, and energy usage.

Track and report on budgetary performance, costs, and resource allocation, invoicing and AR collection from time to time.

 Assist with the development and management of the BMS service department's budget.

 Ensure that service operations are cost-effective and within the budget while maintaining high standards.

Identify areas for continuous improvement in BMS services and processes.

Stay up to date with the latest technological advancements in building management systems and incorporate them into service offerings.

Job Description

Position - SRE developer / DevOps Engineer

Location - Mumbai

Experience- 3- 10 years

About HaystackAnalytics:

HaystackAnalytics is a company working in deep technology of genomics, computing and data science for creating the first of its kind clinical reporting engine in Healthcare. We are a new but well funded company with a tremendous amount of pedigree in the team (IIT Founders, IIT & IIM core team). Some of the technologies we have created are a global first in infectious disease and chronic diagnostics. As a product company creating a huge amount of IP, our Technology and R&D team are our crown jewels. With early success of our products in India, we are now expanding to take our products to international shores. 

Inviting Passionate Engineers to join a new age enterprise:  

At HaystackAnalytics, we rely on our dynamic team of engineers to solve the many challenges and puzzles that come with our rapidly evolving stack that deals with Healthcare and Genomics.

We’re looking for full stack engineers who are passionate problem solvers, ready to work with new technologies and architectures in a forward-thinking organization that’s always pushing boundaries. Here, you will take complete, end-to-end ownership of projects across the entire stack. 

Our ideal candidate has experience building enterprise products and has understanding and experience of working with new age front end technologies, web frameworks, APIs, databases, distributed computing,back end languages, caching, security, message based architectures et al.

You’ll be joining a small team working at the forefront of new technology, solving the challenges that impact both the front end and back end architecture, and ultimately, delivering amazing global user experiences.

Objectives of this Role:

• Work across the full stack, building highly scalable distributed solutions that enable positive user experiences and measurable business growth
• Ideate and develop new product features in collaboration with domain experts in healthcare and genomics 
• Develop state of the art enterprise standard front-end and backend services
• Develop cloud platform services based on container orchestration platform 
• Continuously embrace automation for repetitive tasks
• Ensure application performance, uptime, and scale, maintaining high standards of code quality by using clean coding principles and solid design patterns 
• Build robust tech modules that are Unit Testable, Automating recurring tasks and processes  
• Engage effectively with team members and collaborate to upskill and unblock each other

Frontend Skills 

• HTML 5  
• CSS framework ( LESS/ SASS ) 
• Es6 / Typescript 
• Electron app / TAURI
• Component library ( Webcomponents / radix / material ) 
• CSS ( tailwind) 
• State management --> Redux / Zustand / Recoil 
• Build tools - > (webpack/vite/Parcel/turborepo)
• Frameworks -- > Next JS / 
• Design patterns 
• Test Automation Frameworks (cypress playwright etc )
• Functional Programming concepts  
• Scripting ( bash , python )

Backend Skills 

1. Node / Deno / bun - Express / NEST JS 
2. Language : Typescript / Python / Rust / 
3. REST / GRAPHQL 
4. SOLID Design Principles
5. Storage (mongodb/ Object Storage / postgres ) 
6. Caching ( Redis / In memory Data grid )
7. Pub sub (KAFKA / SQS / SNS / Event bridge / RabbitMQ) 
8. Container Technology ( Docker / Kubernetes )  
9. Cloud ( azure , aws , openshift ) 
10. GITOPS 
11. Automation ( terraform , Serverless ) 

Other Skills 

• Innovation and thought leadership
• UI - UX design skills  
• Interest in learning new tools, languages, workflows, and philosophies to grow
• Communication 

We are looking for a talented Frontend UI/UX Developer with expertise in Vue.js and Tailwind CSS to join our team. The ideal candidate will have a strong background in building modern, responsive, and user-friendly web applications while ensuring a seamless user experience.

Key Responsibilities:

1. Develop and maintain frontend applications using Vue.js (Vue 2 & Vue 3), Vuex/Pinia, and modern JavaScript (ES6+).
2. Implement responsive UI components using Tailwind CSS and best UI/UX practices.

1. Understanding of python backend development ,with Django ot flask frame work
2.  Design, build and maintain responsive front-end interfaces for applications
3. Collaborate with the rest of the engineering team to design and launch new features
4. Create REST APIs and integrating them with the frontend
5. Test software to ensure responsiveness and efficiency

Intuitive is the fastest growing top-tier Cloud Solutions and Services company supporting Global Enterprise Customer across Americas, Europe and Middle East.

Excellent communication skills

Open to work on EST time zone(6pm to 3am)

Technical Skills: 

·        In depth understanding of DevSecOps process and governance 

·        Understanding of various branching strategies 

·        Hands on experience working with various testing and scanning tools (ex. SonarQube, Snyk, Blackduck, etc.) 

·        Expertise working with one or more CICD platforms (ex. Azure DevOps, GitLab, GitHub Actions, etc) 

·        Expertise within one CSP and experience/working knowledge of a second CSP (Azure, AWS, GCP) 

·        Proficient with Terraform 

·        Hands on experience working with Kubernetes 

·        Proficient working with GIT version control 

·        Hands on experience working with monitoring/observability tool(s) (Splunk, Data Dog, Dynatrace, etc) 

·        Hands on experience working with Configuration Management platform(s) (Chef, Saltstack, Ansible, etc) 

·        Hands on experience with GitOps 

· Providing technical advice and troubleshooting for end users

 · Experience in Enterprise Apple support like ABM, VPP,ACE and MDM

· Excellent OSX desktop and server support skills

· Experiencing supporting OS X desktop and server across a range of versions

· Strong experience with using and administrating JAMF

· Package Deployment, Image upgrade. Security patches &DEP

· Hands on experience with JAMF tools like Recon , Composure , remote and Admin

· Endpoint hardening via JAMF and self service management.

· Experience using terminal commands and scripts

· Great customer relationship skills

· Good written & verbal communication skills

· Being flexible and customer solution focused

· Experience in various application outlook , AD and Teams.

· Cloud knowledge

Role & Responsibilities

We are a workplace thriving on young energy, on mentorship, craziness, drive and commitment to making a difference. This is what we could open for you!

We are looking for an experienced and accomplished Frontend Developer (ReactJS). The role will suit a natural problem solver. The core role will be in a technical leadership capacity.

Primary Responsibilities

• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly-responsive user interface components using React concepts.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.

Ideal Candidate:

• In-depth knowledge of JavaScript, CSS, HTML and front-end languages.
• Must have minimum 1.5 years of experience in React JS.
• Knowledge in Web services, Web API, REST services, HTML, CSS3
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
• Excellent problem-solving ability and desire to learn new technologies and platforms.
• Experience with user interface design.
• Experience with browser-based debugging and performance testing software.
• Design, build, and maintain efficient, reusable, and reliable codes by setting expectations and features priorities throughout development life cycle
• Good teamwork.
• Excellent troubleshooting skills.
• Good project management skills.
• Flexible in his/her technical approach with a willingness to try new, creative technical solutions.

Working Mode: Only Office 

Job Location : Bangalore

Interview Process

First Round – Telephonic Discussion

Second Round – Zoom Call