Principal Product Manager - Customer Acquisition/Life-Cycle Value & CRM
About Manipal Global Education Services
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- As Director of Product, you are at the helm of the Product function of the organization. Your position overlooks the entire product organization right from cultivating a high growth team, overseeing the day to day management of ongoing projects to strategizing with CTO/founders, and planning the execution of upcoming projects/initiatives.
- You are responsible for recruiting and mentoring product teams, setting up proper team structures, and keeping everyone aligned with the Vision at all times.
- You are also required to maintain and oversee the design and data functions within the product org and build scalable structures for efficient output.
- You're expected to be involved in decisions (with Founders/CTO) that are to be taken in driving New Product initiatives and plan their execution and keep the management updated on the progress.
About Fundamento
Fundamento is a skills readiness platform for customer-facing teams.
Companies can integrate the platform with existing CRMs and other tools so employees can be trained in the flow of work. Bite-sized interventions that are accessible on demand and also reinforced periodically ensure that sales and CX teams are equipped to deliver high performance and improve priority business metrics, including win rates and customer retention.
High-growth companies like Zomato, Flipkart, and Paisabazaar use the platform to measure and develop critical skills and know-how for their customer-facing teams and measurably improve business outcomes. Fundamento is backed by leading investors in the industry, including Binny Bansal, Kunal Shah, Caesar Sengupta, Pankaj Chaddah, among others.
Join us to transform the future of work.
We are looking for an exceptional and seasoned Product Manager to join the founding team at Fundamento. You’ll work closely with a passionate team of engineers, designers, marketers, and sales managers to understand customer needs and define the experiences that set Fundamento’s clients up for success.
What the role entails 👉🏽
- Manage, align, and communicate the vision for Fundamento’s Skills Readiness platform to internal stakeholders at all levels of the business.
- Build, regularly manage, and execute product roadmap for the platform.
- Work closely with and communicate clearly to engineering, design, and business to ensure the correct product trade-offs and decisions can be made.
- Work as a bridge between customers, business, marketing, design, and engineering. You are responsible for making a product and ensuring you can create ambassadors and advocates for the development and its vision among these key stakeholder categories.
- Own sprint execution and lead scrum
- Always advocate for the customers - do what it takes to get customer feedback with or without the help of the sales team. Define and analyze key performance metrics to support and inform product decisions.
- Continuously evaluate product fit and process optimization, and ascertain technical dependencies.
- Approach your work with a global design mindset to ensure we’re considering the needs of all future customers, wherever they may be
- Demonstrate your team releases to internal and external stakeholders.
Location: Delhi
Job-type: Full-time
Desired candidate profile 👇🏽
- 3+ years experience in designing and delivering world-class software products in a Product Management role.
- Prior experience working on a B2B SaaS product is a must.
- Experience must include having been through the Product-Market-Fit journey of a product.
- Outstanding written and verbal communication skills
- Strong project management skills and ability to break down a big vision into actionable, bite-size milestones
- Ability to develop and execute a successful product roadmap.
- Experience with AI/ML is a plus.
- Comfortable using/ reading through GraphQL/ postman documentation and a decent understanding of complex Postgres DBs. An understanding of SQL is good to have.
- Self-motivated, innovative, and strong team player
- Agility and flexibility in adapting to a dynamic and hybrid work environment
Why us?
Fundamento’s dynamic work environment thrives on an entrepreneurial mindset. You don’t need to be a rockstar to come work with us. Instead, you should be willing to learn and hungry for outcomes. We’re a young start-up so comfort with ambiguity is always a big plus.
We grow when you grow.
Founders:
Ankit Durga (Co-founder & CEO) - Co-founded Leap Skills in 2013, before that he worked in various managerial roles across both - corporates and start-ups (Ernst and Young, Zomato, Happily Unmarried). He is an alumnus of Harvard’s Executive Program for Strategic Nonprofit Management and an INK Fellow.
Megha Aggarwal (Co-founder) - is an Oxford alumna & a Chevening Scholar from the London School of Economics. She is an ex-investment banker who comes with years of experience in financial strategy owing to her work at Morgan Stanley, New York.
Prominent Investors:
Binny Bansal (Founder, Flipkart), Kunal Shah (Founder, Cred), Caesar Sengupta (VP and GM, Payments and Next Billion Users initiative, Google), Amrish Rau (CEO, PineLabs) Mohit Joshi (President, Infosys; Non-Executive Director at Aviva), Elea Foundation
About us
Job Description
- Liaise with clients and other stakeholders involved to determine and document the Scope of the project.
- Create project plans from the scope.
- Define the objectives, goals, timelines, and milestones.
- Track project plans to ensure milestones are met on a consistent basis.
- Work closely with the client POC / Project Manager, clients and the internal project team ensuring effective exchange of information so that the project is delivered on time and within budget.
- Draft proposals for existing clients (addendum or additional scope) and new clients (RFP’s).
- Work closely with the management team to improve existing processes. Provide support to Business Development efforts and build long term relationships with both new and existing clients.
- Communicate project status with management, team members and other stakeholders on an ongoing basis. Manage changes to the scope, schedule, costs, and timelines for the project.
- Be responsible for reporting to the management of the health and profitability of the project.
Requirements
- Being able to comprehend project financials, profit and loss, and the ability to create and adhere to a project budget.
- Furthermore, learning to lead is essential. Communicating clearly (face-to-face and in writing) and resolving conflicts are just some of the particularly useful leadership skills.
- Finally, team-building skills are great to have, since a project manager qualifications doesn’t only guide a project—they’re responsible for their team. Motivating the team to communicate and collaborate, and boosting their morale, are tasks a project manager will likely find themselves doing.
Benefits
- Collaborate with Product Managers, CTOs & Engineering Managers to plan a Technical Roadmap aligned with the company’s product vision.
- Collaborate with Tech leads, CTO, Engineering Managers to execute the technical roadmap using Agile methodologies for product development.
- Break down the technical roadmaps into epics & user stories for smooth execution. Facilitate the creation and maintenance of proper product documentation.
- Work with development leads so that product requirements & estimates are well-understood.
- Collaborate with product teams to jot down the technical implementation requirements & engineering aspects of user stories & PRDs.
- Conduct meetings with customer support, marketing & product teams to maintain a roadmap for the internal team’s technical requirements
Payments & Finance
- With the help of engineering teams, build secure & robust payment infrastructures & systems.
- Help the product & tech teams build useful payment experiences, lay down the foundation for introducing lending & other financial services on the platform. Be an expert on multiple payment mechanisms & institutions governing the payment flows in the country.
- Research about the technical feasibility & implementation of Escrow Use-cases.
- Be updated with the latest Payments & finance technologies and service providers. Act as a “Subject Matter Expert” on all things Payments & Finance for our Tech & Product teams. Monitoring & Analytics
- Understand and analyze the flow of payments on the platform, build dashboards to track Payments Conversion Rate & Payments Success Rate. Run A/B tests and experiments to improve PCR & PSR.
- Use database queries to analyze performance indicators, evaluate experiments, evaluate sprint reports & success, etc.
- Setup dashboards & systems to track crashes, errors, exceptions, and bugs on production. Formulate processes and workflows to reduce the same.
Qualifications: Experience
- Prior experience of working in/with Payments & Fintech industry, Payment Gateways, Nodal/Escrow Accounts, and Lending is a must.
- Bachelor’s degree in computer science or equivalent.
- 4+ years of experience in software architecture, design, development, and technical product management.
Technical Skills
- Working knowledge on public clouds such as AWS, GCP, Azure.
- Past experience with hands-on engineering, product, or QA is a strong bonus.
- Working knowledge with monitoring tools like New Relic, Sentry, Cloudwatch
- Very good knowledge of SQL/NoSQL is a must
- Should be familiar with Application App Release cycle
- Proficient in Internet standards & technologies including REST
- Experience with DevOps, CI/CD, Automation, etc.
- Robust and evolving knowledge of current web & mobile app technologies.
Soft Skills
- Ability to prioritize and manage multiple milestones and projects efficiently.
- Team spirit, good time-management skills, strong communication skills to collaborate with various stakeholders.
- Detail-oriented, advanced problem-solving skills with a customer-centric approach.
What is the role?
As Product Manager for Compass, you will be responsible for the product portfolio, including all product planning and release execution throughout the lifecycle of the product portfolio. This includes defining and prioritizing product roadmap, listening to customers, creating business requirements, driving functional requirements, prioritization, driving this through development, and successfully launching new product features. To read more about the kind of qualities we are looking for in this role, please check this link <https://a16z.com/2012/06/15/good-product-managerbad-product-manager/>
Key responsibilities
- Strategic planning and managing all stages of Product Life Cycle
- Develop business cases for each product feature to demonstrate feasibility including target pricing and margin, addressable and realizable market, SWOT analysis, estimated development, implementation, and support costs etc.
- Planning execution of roadmap & managing end to end product delivery
- Work extensively on feature delivery and tradeoffs of a product
- Help define the value proposition of the product for the Sales & Marketing teams and help with the GTM strategy
- Research and understand competitive offerings in your sector
Who will you work with?
You ll report to the head of product development.
What are we looking for?
- 5+ years of product management function in a product company
- B2B SaaS experience with multiple Stakeholder management would be preferred
- Self-starter with a passion for independent, creative problem-solving, strong ownership, high commitment and strong business judgment.
- Enjoy working in a startup environment, with a proven ability to innovate and work customer backwards
- Ability to think strategically and prioritize in an ambiguous environment.
- Analytical thinking, project management skills, attention to detail, and exceptional organizational skills are essential
What can you look for?
Challenging opportunity, tough problems and a very good growth path. An excellent opportunity to work with a team of highly talented young professionals. We also offer a whole load of benefits to make your stay enjoyable with Compass?.
We are,
We at Compass strive to make selling fun with our SaaS incentive gamification product. Compass is the #1 gamification software that automates and digitizes Sales Contests and Commission Programs. With game-like elements, rewards, recognitions, and complete access to relevant information, Compass turbocharges an entire salesforce. Compass also empowers Sales Managers with easy-to-publish game templates, leaderboards and analytics to help accelerate performances and sustain growth.
We are a fun and high-energy team, with people from diverse backgrounds - united under the passion of getting things done. Rest assured that you shall get complete autonomy in your tasks and ample opportunities to develop your strengths.
Way forward,
If you find this role exciting and want to join us at Bangalore, India, then apply by clicking below. Provide your details and upload your resume. All received resumes will be screened, shortlisted candidates will be requested to join for a discussion and on mutual alignment and agreement, we will proceed with hiring.
- Driving the product and business-planning process across cross-functional teams of the company
- Analyzing consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective
- Assessing current competitor offerings, seeking opportunities for differentiation
- Analyzing product requirements and developing appropriate programs to ensure they’re successfully achieved
- Developing, implementing, and maintaining production timelines across multiple departments
- Appraising new product ideas and strategizing appropriate to-market plans
- Driving the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
- Translating product strategy into detailed requirements for prototype construction and final product development by engineering teams
- Creating product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI
- Analyzing market data to develop sales strategies, and defining product objectives for effective marketing communications plans
- Collaborating closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization
- Developing product positioning and messaging that differentiates the company and its features across primary market segments
- Bachelor’s degree in product design or engineering - B.Tech is Must.
- PG : can be either MBA / Master’s degree in product design or engineering from a premium institute
- Strong experience in a dynamic product management role
- Proven experience overseeing all elements of the product development lifecycle
- Highly effective cross-functional team management
- Previous experience delivering finely-tuned product marketing strategies
- Exceptional writing and editing skills combined with strong presentation and public speaking skills
- Master’s degree in product design or engineering from a premium institute
- Previous software and web development experience
- Proven experience working as a product developer in a non-managerial role
- Demonstrable knowledge in SEM and online advertising
- Work experience of at least 5 years in product building.
What you’ll be doing:
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You’ll be putting your brilliant mind into thinking and defining the product vision and strategy.
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You’ll understand the customer requirements by carrying out user research.
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You’ll be creating road-map from conceptualisation to release.
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You’ll evaluate market competition and position the product line to appeal to the user.
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You’ll constantly analyse product performance post-launch and iterate on the same to
keep improving the product experience. (We are talking hardcore A/B Testing)
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Come up with a clear-cut business impact for every suggested feature.
What you’ll bring to the team:
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A passion for data and an exceptional ability to solve complex problems.
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A mindset that will constantly think about ROI, business and revenue.
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Design and run A/B tests to improve user journey and conversion of traffic to sales
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Strong knowledge of SQL and Excel
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Hands-on experience in any of the wireframing products like draw.io, Adobe XD,
Balsamiq etc
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Startup experience preferred but not mandatory (B2C Product is a big plus)
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Appreciable know-how and experience in technology.
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Good team player
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Work independently under minimal direction with a strong work ethic.
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You’ll bring an established ability to work in cross-functional environments including
working closely with sales, marketing, business management, customer support and engineering teams.
Seniority is India’s first dedicated shopping destination for senior citizens. Through a portfolio of thousands of products, we cater to both medical & lifestyle related needs of the elderly aiming to make their life easier and more independent. We currently operate through our e-commerce platform
(http://www.seniority.in/" target="_blank">www.seniority.in) and an experience zone in Pune. We are backed by the $3Bn RPG Group.
Position: Product Manager
Experience: B.E/B.Tech + MBA with min 3 yrs. work exp.
Location: Pune, Maharashtra
We are looking for an ambitious Product Manager to lead customer experience of our product. A
product manager at Seniority Ltd is at the centre of the unique user experience we are trying to build
for senior citizens and hence we expect the candidate to be obsessed with user experience and be
comfortable working in a dynamic environment
Roles and Responsibilities:
• Lead development of Mobile Apps from scratch
• Create and Lead Short term & long term customer experience roadmap
• Create Product Flows, Wireframes, and Prototypes
• Develop and explore new ideas, initiatives and products / services
• Conduct market research and analysis to validate new ideas at every stage
• Collaborate with the Engg., Design and other teams to take features from concept to production
• Build a strong e-commerce platform that combines a superior user experience supported with a
robust and scalable back end tech architecture
• Manage the entire product life cycle from strategic planning to execution & take key product
decisions which impact design, usability, retention, engagement & revenue
• Create a high quality user experience that drive increased customer loyalty and conversion rate
• Manage upgrades and progressive releases for existing products
Requirements:
• Track record of successful collaboration with a product development team or organization.
• Experience in user interface design, wireframes and prototyping for mobile platform
• Excellent communication, interpersonal and people management skills
• Strong business, analytical and problem-solving skills
• Meticulous attention to detail and ability to drive execution by taking ownership
• Should be a hustler with an entrepreneurial spirit and willingness to work in resource-constrained
start-up environment
• Understanding of how customer requirements are translated into meaningful stories and products
Good to have:
• Experience of working with a start-up/e-commerce company
• Experience working for any consumer internet companies