Principal Product Manager - Customer Acquisition/Life-Cycle Value & CRM

Primary Skill

6+ years of experience in ServiceNow development, administration, and customization

Strong working knowledge of ITSM modules:

Incident Management

Problem Management

Change Management

Asset Management

Service Catalog / Service Request

Secondary Skill

Experience working on standalone and multi‑domain instances

Strong ITBM configuration & administration experience (Ideation, Demand, PPM, Resource Management)

Hands‑on working knowledge of CMDB / CSDM

Facilitate and support Change Management (including CAB meetings)

Process RITMs, Incidents, and operational tickets

Develop reports, dashboards, and templates (e.g., Incident templates)

ServiceNow System Administrator Certification

ServiceNow Developer Certification

Strong communication skills (oral & written)

Ability to translate business requirements into workable ServiceNow solutions

Experience creating & managing Service Catalog items and workflows

Support end‑user requests and provide ongoing assistance

Data analysis skills (interpretation & reporting)

Ability to interact with internal customers to scope solutions and workflows

Audit Change tickets as per Change Management policies

Working knowledge of Agile methodology

Ability to break down requirements, demo dashboards/reports to users

Ability to manage multiple client requests with prioritization

Strong client‑interaction and relationship‑building skills

Exp: 4 to 8 Years

CTC: up to 40 LPA

Mandatory Criteria

• 5–7 years of hands-on experience in building and deploying AI solutions, ideally in fintech or financial services.
• Strong coding skills in Python and familiarity with libraries like TensorFlow, PyTorch, scikit-learn, XGBoost, etc.
• Experience with NLP, time series forecasting, anomaly detection, or graph ML relevant to fintech applications.
• Solid understanding of MLOps concepts – model versioning, deployment, monitoring.
• Experience working with cloud platforms (AWS/GCP/Azure) and ML services (e.g., SageMaker, Vertex AI).
• Familiarity with Docker, Kubernetes, or other containerization tools for model deployment is a plus.
• Comfortable working with large-scale structured and unstructured datasets. Experience with LLMs or generative AI for fintech-specific use cases.
• Exposure to RegTech, risk modeling, or algorithmic trading.
• Publications, GitHub contributions, or Kaggle competitions.
• Familiarity with SQL/NoSQL databases and data pipelines (e.g., Airflow, Spark, etc.).

If interested kindly share your updated resume on 82008 31681

  Occupational Health & Safety Management: Ø Handling government official's visits and its timely compliance, ensure renewal of fire NOC, Petroleum NOC, on site emergency plan approval etc.

>   Develop a safe, pollution free work environment and robust EHS Culture at site.

>   To enhance engagement of employees for building EHS culture.

Ø Improve the awareness and capabilities of people at site on EHS.

>   Implementation of EHS Global Standards, Like work permit system , LOTO Permit , contractor safety management , chemical safety management , Personnel protective equipment, Incident reporting and investigation , Risk Assessment and process hazard analysis, change control management, Employee Engagement , Machine Safety procedure etc.

'    Evaluation of training need assessment and ensure the compliance as per calender.

>   EHS round on monthly basis with engaging department SLT's, shift in charges and EHS profesionals.

>   Creating awareness among employees and workers by celebrating EHS Programs — National Safety Week, Road Safety Week, Fire Service week etc.

Ø Encourage near miss reporting, employee's reward and recognitions.

>   Development of departmental EHS coordinators, encourage them to report unsafe observations , near miss reporting , conducting department EHS meet , participation in EHS promotional activities.

Ø Ensure electrical safety with coordination engineering department.

>   Conducting job safety analysis, Risk Assessment & Process hazard analysis.

Ø Ensure standard PPE's requirement, use of need base PPE's and its safe disposal.

>   Encourage and ensure incident reporting & investigation, root cause analysis and compliance of corrective action and preventive action.

>   Ensure emergency preparedness and response compliance and ready to operate 24X7 fire Extinguishers, Fire Hydrant System, Fire alarm system, Public Announcement System, SCBA ,Safety shower, Spill control Kit, ambulance etc.

'    Ensure pressure vessel, Lifting tool tackles, hoist and lifts etc. testing and compliance, form-9, form-33 etc.

>   Workplace health & hygiene monitoring.

>   Ensure the compliance of EHS legal register and compliance register.

Ø Ensure the compliance of local EHS procedures, EHS Manual, EHS Policy, On site emergency plan.

What You'll Do:

Identify and approach restaurants, cafes, and eateries to pitch GoodBelly’s value proposition

Build and maintain strong relationships with restaurant owners and decision-makers

Handle onboarding, from initial pitch to signed partnership

Identify business opportunities and communicate with relevant parties

Report leads, progress, and feedback regularly to the team

Represent GoodBelly with professionalism, enthusiasm, and a results-driven attitude

What We’re Looking For:

Proven experience in sales, especially in F&B, FMCG, or tech-based platforms is a plus

Strong negotiation and communication skills

Self-motivated, target-driven, and proactive in finding new leads

Own a personal laptop for client management and reporting

Based in Ahmedabad with good knowledge of the city’s F&B landscape

Perks:

Be part of a fast-growing, mission-driven startup

Get guidance from the founder's team

Opportunity for career growth in a fast growing company

Desired Experience

3+ years

Job Description

What You’ll Do

• Design financial systems for scale. Measure, plan, iterate.
• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Setup and own the engineering architectures built around event sourcing, application sharding, database sharding, service communication mesh, etc.
• The tech: Go, Google Cloud Spanner, Kafka, Redis

What you bring to the table

• 3+ years of experience. Relevant experience is preferred.
• Knowledge of 2 common programming languages - Java & Node / Rust /Python & Go
• Comfortable in linux command line, AWS or GCP
• Strong unit test and debugging skills
• Great communication skills

Bonus if you have…

• Love building great products and engineering systems from scratch
• Are a Self-starter, Hustler and Curious to Learn
• Have an understanding of fundamental design principles behind a scalable application
• Thrive in an early-stage startup environment with less stability and more ambiguity
• Have an interest in financial products and/or cryptocurrency