QA Automation

We are looking for an experienced Customer Success Executive (CSM) to join our team. The ideal candidate will be responsible for key account management, upselling, cross-selling, handling escalations, and ensuring customer satisfaction.

Roles and Responsibilities:

● Key Account Management: Serve as the primary point of contact for assigned key accounts, ensuring smooth communication and excellent service delivery.

● Upselling & Cross-Selling: Identify opportunities to expand product adoption within existing accounts and drive revenue growth.

● Customer Retention & Satisfaction: Build strong, long-term relationships with clients, ensuring they derive maximum value from our products/services.

● Handling Escalations: Act as a problem-solver by addressing client concerns promptly and effectively, ensuring a seamless resolution process.

● Client Advocacy: Serve as the voice of the customer within the organization, providing feedback to internal teams to enhance the customer experience.

● Data-Driven Insights: Monitor key customer success metrics and proactively take measures to improve engagement and satisfaction.

● Collaboration: Work closely with sales, product, and support teams to enhance overall customer experience and drive business growth.

WHAT WILL YOU NEED TO SUCCEED?

● Experience: 3+ years of experience in a Customer Success, Account Management, or Client Relations role in a B2B or SaaS environment.

● Communication Skills: Exceptional verbal and written communication skills with the ability to engage and influence key stakeholders.

● Client Handling Expertise: Proven track record of managing enterprise clients, resolving escalations, and driving business value.

● Sales Acumen: Experience in upselling, cross-selling, and identifying new opportunities within existing accounts.

● Problem-Solving Skills: Ability to think critically and address client concerns efficiently.

● Tech-Savvy: Familiarity with CRM tools and customer success platforms is a plus.

● Team Handling: Experience in managing and mentoring a team to ensure high performance and effective client service.

Location: Indiranagar Bangalore

Skills Requirement: Skills:

. Prior work experience in application security is mandatory.

Should have solid experience in Penetration testing.

Candidates should be familiar with Azure WAF.

Candidates must have excellent verbal and written communication skills.

Candidates should be familiar with waterfall and agile development processes and have experience integrating secure development practices into both models.

6. Familiarity with a variety of development and testing tools

7. Candidates must be able to explain all vulnerabilities and weaknesses in the OWASP Top 10, WASC TCv2, and CWE 25 to any audience and discuss effective defensive techniques.

8. Familiarity with industry standards and regulations including PCI, FFIEC, SOX, and ISO27001 is desired.

9. linux Experienced in tools like Snyk, Tenable WAS, Invicti, Burp suite, Postman, kali

10. Experience in conducting Threat Modelling using STRIDE, PASTA etc

·       Conduct telecalling and cold calling to potential clients (target: 50 calls per day).

·       Generate new business leads, especially MNCs or corporates planning expansion, relocation, or renovation of their office spaces.

·       Maintain and update lead databases and contact lists in Excel or CRM tools.

·       Conduct online research to identify new companies, decision-makers, and opportunities in target markets.

·       Coordinate with the design and project teams to share qualified leads for proposal preparation.

·       Record and update all client communications, follow-ups, and meeting schedules systematically.

·       Prepare and submit regular reports on lead generation activities and progress.

Support marketing and business outreach campaigns.

Business Development Executive (Fresher)

Are you ready to dive into a vibrant and creative industry? This is your chance!

YellowRed Photography is a leading wedding photography company with locations in Bengaluru, Hyderabad, and Hubli. We’re passionate about capturing life’s most beautiful moments, and now, we’re seeking enthusiastic and dynamic individuals to join our team as Business Development Executives.

If you’re eager to help us grow and connect with more couples as they plan their unforgettable weddings, we’d love to hear from you!

Roles & Responsibilities:

● Handle inbound inquiries through calls, social media DMs, and web inquiries.

● Create and present personalized wedding photography packages.

● Manage the end-to-end sales process: from the first inquiry, through proposal creation, to closing the sale.

● Manage client expectations, particularly regarding deliverables, timelines, and budgets.

● Attend weddings, pre-wedding shoots, or client meetings as required to nurture relationships and cross-sell additional services

● Post-event follow-up to ensure client satisfaction and collect referrals/reviews.

Why You’ll Love This Role

● Client Connection: Engage with excited couples during one of the happiest times of their lives — their wedding planning journey!

● Creative Industry Exposure: Work in a vibrant, creative industry with endless opportunities for learning and growth.

● Performance-Based Rewards: Competitive salary package with attractive incentives based on your performance.

● Support for Freshers: We welcome fresh graduates! Your enthusiasm, potential, and ideas are just as valuable to us as experience.

● Collaborative Culture: Join a fun, supportive team where your contributions and ideas matter. Every day brings a new adventure!

Skills & Qualifications

We’re looking for someone who is excited about sales and passionate about working in the

wedding industry:

● Communication: Strong communication skills in English and Kannada are essential.

Proficiency in Telugu would be an added advantage.

● Negotiation & Persuasion: Ability to negotiate, handle objections, and close deals.

● Freshers Welcome: Recent graduates (BBA, BCom, MBA, etc.) are encouraged to apply. We value enthusiasm, a learning mindset, and adaptability.

● Open to Experienced Candidates: If you have experience in sales, marketing, or business development, we’d love to hear from you too!

Location: Near to Vajarahalli metro station, kanakapura road, South Bangalore.

Annual CTC: Two lakhs to Four lakhs plus incentives

For more information, feel free to contact us

We are looking for a "Customer care Executive" to join our team. 

Preferred: Female

Preferred languages: English, Hindi, Telugu

Roles and responsibilities : 

1.  Manage incoming phone calls.

2. Handle customer complaints, and provide appropriate solutions.

3.  Keep records of customer interactions, and process customer accounts.

4. Excellent communication and presentation skills.

5. Ability to multi-task, prioritize, and manage time effectively.

6. Maintaining a pleasant working environment for your team.

Interested can to reach to contact number/Email in between 11:00 am - 06:00 pm (Mon-Sat)

Regards

Deborah(HR)

USM Infrastructure Pvt Ltd

Jubilee Hills, Road no 10

Scrum Master(BA)

· Working with customers and product manager to prioritize and validate requirements.

· Coordinate with the work efforts of 8+ person team for various projects and help team complete tasks successfully and on-time and resolved obstacles encountered by team members.

· Should Coordinate and participate in weekly estimation meetings to provide high-level estimates (Story Points) for backlog items.

· Develop the crucial functional requirement specifications, creating detailed use cases and process flow diagrams to support functional specifications.

· Facilitate Daily Scrum Meetings and Monthly Reviews meetings. Conduct sprint retrospective and followed up on action items for continuous improvement.

· Prepare extensive cost - benefit analysis to support system and process changes

· Meticulously analyze complex data, staffing plans and variances to recommend solutions to improve revenue per call and customer satisfaction/retention

· Should be Responsible for two Agile Scrum teams

· Should be able to guide three development teams through transition from waterfall to Agile development.

· Coach the team members on Agile processes and facilitate  planning meetings and retrospectives. Maintained task board and produced daily burndown charts.

· Remove impediments and protect team members from interruptions and distractions to maximize productivity.

· Work closely with Product Owners, coordinating product backlog grooming and story.

· Generate test plans work instructions and procedures from client requirements and industry standards.

· Interface with stake holders and facilitate communication between client and the IT department.

· Prepare use case documents and utilized JIRA to create UML diagrams including use case, activity and class diagrams to extract business process flows and workflows, thereby assisting development and quality assurance teams in understanding the requirements.

· Work on a team environment to finalize use cases to develop functional and detail design specifications of the application.

· Participate in JAD sessions for requirement, feasibility and risk analysis with various stakeholders, including designers, developers, QA and management to identify critical and high risk areas of the application.

· Collaborate with the QA team in reviewing and validating test plans and test cases, ensuring that the final application catered to the user requirements.

· Develop a user acceptance test plan and test case scenarios to guide a select group of key end-users in testing the user interface and functionality of the application.

· Examine and evaluate testing fixtures and procedures for appropriateness in the specific requirements.

· Conduct 5+ levels of testing including functional, regression, user acceptance, integration and performance to verify the client’s needs are met.

· Should be able to Communicate client’s business requirements by constructing easy-to-understand data and process models.

Building web application front end & backend

React

Spring Core, Spring MVC

Spring Boot

Spring Webflux/Reactive

Mongo DB/Cassandra

HTML, CSS, Javascript,

Cloud Basics (AWS/GCP/Azure)

Cloud Functions (AWS/GCP/Azure)