QA Automation (Cypress)

Role Summary

The Director, Client Relations – Staff Augmentation will lead the end-to-end ownership, scaling, and expansion of the staff augmentation business for key global clients, primarily in North America. This role will be responsible for building and growing a high-quality offshore delivery organization, scaling from an initial team of 10 plus FTEs to 100 plus FTEs across multiple client owned processes.

The Director will act as the senior most client interface, partnering with client leadership to understand demand, define the right staffing model, and ensure seamless execution. This role combines business growth, workforce strategy, delivery governance, and organizational building.

The role will also carry full ownership of the P&L for this line of business, including revenue growth, cost optimization, and long-term scalability.

Key Responsibilities

1) Client Leadership and Business Ownership

• Act as the primary point of contact for senior client stakeholders.
• Build strong executive relationships and position the organization as a trusted partner.
• Own the overall engagement, including delivery quality, growth, and client satisfaction.
• Identify opportunities to expand scope, increase FTE count, and introduce additional processes.
• Lead business reviews with clear insights, growth roadmap, and value delivered.

2) Staff Augmentation Strategy and Workforce Planning

• Define staffing strategy including FTE sizing, role mix, and skill requirements.
• Translate client requirements into structured staffing plans.
• Design scalable team structures and reporting hierarchies.
• Establish frameworks for ramp up from small teams to large scale operations.
• Ensure optimal utilization and capacity planning.

3) Delivery Governance and Operational Excellence

• Oversee delivery across all teams ensuring SLA adherence and quality.
• Define KPIs for performance, productivity, and turnaround time.
• Establish governance cadence and reporting mechanisms.
• Ensure consistency across multiple processes and teams.
• Drive strong issue resolution and escalation handling.

4) Transition and Process Onboarding Oversight

• Guide onboarding of new processes into the staff augmentation model.
• Ensure structured knowledge transfer and documentation.
• Define standard onboarding playbooks.
• Identify risks and readiness gaps during expansion.

5) Organization Building and Talent Leadership

• Lead hiring strategy to support rapid scale up.
• Build strong leadership layers including managers and leads.
• Establish training, cross skilling, and career progression plans.
• Drive a high performance culture with clear accountability.

6) Business Ownership, Revenue Growth, and Financial Management

• Own the line of business including revenue, cost, and profitability.
• Drive revenue expansion by increasing FTE count and adding new processes.
• Define pricing aligned with effort and delivery complexity.
• Monitor revenue realization and billing accuracy.
• Manage cost structure including hiring, utilization, and overheads.
• Optimize FTE mix to balance cost and performance.
• Build financial models for workforce planning and growth.

7) Leadership, Team Development, and Organizational Scaling

• Mentor managers and team leads across processes.
• Build second line leadership.
• Establish performance expectations and review mechanisms.
• Drive ownership and continuous improvement culture.

8) Internal Reporting and Strategic Visibility

• Provide updates to leadership on revenue, cost, margins, and growth.
• Present challenges and mitigation plans.
• Track key business metrics such as utilization and productivity.
• Build dashboards for visibility.
• Support strategic decision making with insights and projections.

Success Measures

• Scale from initial team to 100 plus FTEs with stable delivery.
• High client satisfaction and strong relationships.
• Expansion across processes and geographies.
• Consistent SLA performance.
• Strong financial performance and margins.

Required Qualifications

• Bachelor’s degree in Commerce, Finance, or Business. MBA preferred.
• 12 to 18 plus years of relevant experience.
• Experience scaling teams and managing global clients.
• Strong workforce planning and governance experience.

Preferred Experience

• Exposure to finance operations such as Accounts Payable.
• Experience in offshore delivery models.
• Familiarity with SLA frameworks and staffing models.
• Experience scaling new business lines.

Competencies

• Strong ownership mindset.
• Excellent stakeholder management.
• Structured thinking and execution.
• Strong people leadership.
• Commercial awareness and growth orientation.

Reporting and Location

• Reporting to: Head of Operations or Business Unit Head
• Location: Bangalore or Mangalore with overlap for North America time zones

Role: Mainframe Developer

Skill Set: Mainframe, COBOL, JCL, DB2

Years of exp: 5 to 12 yrs

Location: Pune , Chennai

Mode of work: WFO

Job Description:

A mid-senior level Mainframe lead with 4 to 8 years of hands on experienced on COBOL Programming, JCL and DB2 Coding and processing, to deliver a critical project for one of our biggest clients in banking domain. The Individual should be passionate about technology, experienced in developing and managing cutting edge technology applications.

Technical Skills:

• An excellent techie with strong hands-on experience in COBOL, JCL and DB2 knowledge.
• Preferably, good exposure to Mainframe to distributed migration project.
• A master of DB2
• Should have good analytical and development skill on Cobol programming and JCL
• Capable of analyzing requirements and develop software as per project defined software process
• Develop and peer review of LLD (Initiate/ participate in peer reviews)
• Should have good writing and verbal communication skills

Role & Responsibilities:

• Owning offline/retail P&L
• Identifying potential locations for expansion following the company’s expansion strategy
• Liaising with various agencies in the space search
• Carrying out a detailed feasibility study on chosen locations
• Negotiation with the malls/agencies and finalization of related documents & pricing.
• Creating & implementing the organization chart for the offline/retail function
• Collaboration with the Marketing team and VM for In-store marketing/promotions and for external ATL/BTL activities
• Generates ideas about future retail activities to ensure a cutting-edge strategy; maintains up-to-date knowledge of the marketplace, competitors, and trends
• Takes a lead role in building a strong sales management culture with the operations team; spends time coaching store managers, identifying skills and opportunities for development; provides advice and guidance on Store manager issues when needed.
• Maintains and constantly develops innovative and cost-effective stock generation; monitors stock weekly to achieve bottom-line sales budget against monthly targets
• Implementation of ERP and other Technology resources for effective Business Decision Making

Expected skill sets:

• Experience of 12 -14 years with established brand(s) in the Lifestyle Retail category.
• Critical experience in Sales and/or Retail Operations is a must
• Should have worked across the key retail formats viz EBO, LFS, and MBO.
• Experienced in managing relationships at a senior level and managing a diverse (in terms of skill base and experience) team of people.
• Must be able to demonstrate the ability to c
• ontribute and successfully deliver against a business strategy.
• Excellent communication skills - verbal, written to include report writing and group presentations
• Commercially sound with a good understanding of profit and loss accounting and the influence of operating factors e.g. volume v price
• Excellent organization skills, able to prioritize
• A collaborative team player concerned with the team's success as well as individual performance

Why join us?

We are a young and dynamic team, so you will get to make a significant impact, learn a lot, and have fun in the process. We are building our team as well, so this is a great opportunity to quickly climb up the ladder and become among the top D2C experts in India.

We are a funded, capital-efficient business, with best-in-class D2C founders as our investors. We are rapidly growing, so you get to be a part of the hyper-growth phase and quickly grow with us.

Job Details:

• Work timings: Mon to Sat, Work from Office role
• Office location: Mumbai
• CTC: As per market standard
• Reporting: To founder

Position: Full Stack Developer ( PHP Laravel)

Company : Mayura Consultancy Services

Experience: 3 yr To 5 yrs

Location : Bangalore

Skill: HTML, CSS, Bootstrap, JavaScript, Ajax, jQuery , PHP and CodeIgniter or CI

Work Location: Work From Home(WFH)

MCS is seeking a talented and experienced Full Stack PHP Web Developer to join our dynamic team. As a Full Stack PHP Web Developer at MCS, you will be responsible for designing, developing, and maintaining scalable PHP-based web applications.

Responsibilities

• Design, develop, and implement user interfaces and user experiences for web applications.
• Create and maintain well-structured, reusable, and efficient code for both front end and back end components.
• Develop interactive and responsive user interfaces using HTML, CSS, Bootstrap, Ajax, jQuery and JavaScript frameworks.
• Collaborate with designers to ensure seamless integration of design elements into the user interface.
• Build and maintain server-side applications using programming languages such as PHP, CodeIgniter, SQL and Laravel.
• Design and optimize databases, write efficient queries, and manage data storage and retrieval.
• Develop APIs (Application Programming Interfaces) for seamless communication between front end and back end systems.
• Ensure API security, performance, and adherence to industry standards.
• Use version control systems (e.g., Git) to manage code repositories and collaborate with team members.
• Deploy applications to production environments and manage continuous integration and continuous deployment (CI/CD) pipelines.
• Work closely with product managers, designers, and other developers to translate requirements into technical solutions.
• Participate in code reviews and provide constructive feedback to team members.

Perks & Benefits:

Complete Work From Home Opportunity: Enjoy the flexibility of working entirely from the comfort of your home, empowering you to manage your schedule and achieve a better work-life balance while coding innovative solutions for MCS.

Opportunity to Work on Projects Developing from Scratch: Engage in projects from inception to completion, working on solutions developed from scratch and having the opportunity to make a significant impact on the design, architecture, and functionality of the final product.

Diverse Projects: Be involved in a variety of development projects, including web applications, mobile apps, e-commerce platforms, and more, allowing you to showcase your versatility as a Full Stack Developer and expand your portfolio.

Joining MCS as a Full Stack Developer opens the door to a world where your technical skills can shine and grow, all while enjoying a supportive and dynamic work environment. We're not just building solutions; we're building the future and you can be a key part of that journey.

We are seeking a skilled Node.js Developer to join our dynamic team. The ideal candidate will have 2-3 years of hands-on experience in developing robust, scalable, and high-performance web applications using Node.js. As a Node.js Developer, you will collaborate with cross-functional teams to design, develop, and implement backend services and APIs to support our web and mobile applications. You will also be responsible for maintaining and optimizing existing codebases, troubleshooting issues, and ensuring code quality and performance.

Responsibilities:

• Develop and maintain server-side logic using Node.js
• Design and implement RESTful APIs for web and mobile applications
• Collaborate with front-end developers to integrate user-facing elements with server-side logic
• Optimize applications for maximum speed and scalability
• Implement security and data protection measures
• Troubleshoot and debug issues in production and development environments
• Conduct code reviews and provide constructive feedback to peers
• Stay updated with emerging technologies and best practices in Node.js development

Requirements:

• Bachelor's degree in Computer Science, Engineering, or a related field
• 2-3 years of professional experience in Node.js development
• Proficiency in JavaScript, including ES6+
• Experience with Express.js or similar Node.js frameworks
• Solid understanding of asynchronous programming and event-driven architecture
• Experience with relational and NoSQL databases such as MySQL, MongoDB, etc.
• Knowledge of version control systems such as Git
• Familiarity with DevOps practices and CI/CD pipelines is a plus
• Strong problem-solving skills and attention to detail
• Excellent communication and collaboration skills

• System engineering and implementation in Golang.
• Working on performance issues using creative experiments and internally developed product features.
• Research, propose, and integrate relevant open-source projects based on product objectives.
• Write organized, efficient, and well documented Python/Golang code as an example for junior engineers.
• Participation in all levels of product definition, design, implementation, testing, and deployment.
• Must include the ability to discuss abstract system architectures from ideas through implementation and
• creatively apply domain experience to solve technical challenges.
• Mentoring software engineers, fostering an environment of trust and accountability.

• Strong Golang skills to develop framework(s).
• Hands-on to design & develop re-usable framework components.
• Hands-On experience on developing framework, designing re-usable framework components.
• Experience in engineering practices such as code refactoring, design patterns, design driven development,
• Continuous Integration, building highly scalable applications, application security and functional programming.

• Knowledge of Cloud native would be an advantage.
• Understanding of Kubernetes from Architecture side and also understand the Standard API.
• Code contributed to CNCF or similar community will be plus.
• Performance benchmarking of K8’s or any cloud will be added advantage.

• Deep understanding of technology and passionate about what you do.
• Background in designing high performant scalable software systems with strong focus to optimize hardware cost.
• Solid collaborative and interpersonal skills, specifically a proven ability to effectively guide and influence within a dynamic environment.
• Strong commitment to get the most performance out of a system being worked on.
• Prior development of a large software project using service-oriented architecture operating with real time constraints.

• You will get a chance to work on cloud-native and hyper-scale products
• You will be working with industry leaders in cloud.
• You can expect a steep learning curve.
• You will get the experience of solving real time problems, eventually you become a problem solver.

• Competitive Salary
• Health Insurance
• Open Learning - 100% Reimbursement for online technical courses.
• Fast Growth - opportunities to grow quickly and surely
• Creative Freedom + Flat hierarchy
• Sponsorship to all those employees who represent company in events and meet ups.
• Flexible working hours
• 5 days week
• Hybrid Working model (Office and WFH)

• Initial Resume screening call with our Recruiting team
• Next, candidates will be invited to solve coding exercises.
• Next, candidates will be invited for first technical interview
• Next, candidates will be invited for final technical interview
• Finally, candidates will be invited for Culture Plus interview with HR
• Candidates may be asked to interview with the Leadership team
• Successful candidates will subsequently be made an offer via email
• As always, the interviews and screening call will be conducted via a mix of telephonic and video call.

Job Description:

We need highly self -motivated individuals who believe in pushing boundaries and are constantly looking to achieve more. The key aspects involve:

1. Drive efforts to meet the current business development revenue and define requirements to support longer term revenue and margin growth.

2. Implements systematic processes for business development that includes a comprehensive view of the possible options that could be pursued, a uniform evaluation/scoring methodology to compare the alternatives, prioritisation of the options and implementation plans for the activities that will be engaged in.

3. Serves as a critical resource in working with IT, Customer Service and other teams to ensure harmony and explore new sources of revenue.

4. Nurturing lead throughout the sales cycle with the ultimate aim of converting the lead along with helping the lead identify value of the platform.

Additional skills:

5. Should have strong communication skills and excellent in drafting emails and attending calls. Ability to make presentations would be a plus.

6. Preferably has some SaaS sales experience or has experience in selling IT services.

7. Should have a solution oriented and consultative approach rather than running behind pushy sales.

8. Should be a pure team player and should be willing to grow together with the company and the team as one.

9. Should be comfortable giving online demos and presentations and if required, occasionally also visit potential clients offices for demos.

10. Should be flexible with work hours and should be open to talking to international customers.

11. Highly self motivated and energetic individuals, full of positive energy.