Python + Docx Developer (Contract - 3 Months)

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

Core Focus:

• Operate with a full DevOps mindset, owning the software lifecycle from development through production support.
• Participate in Agile ceremonies and global team collaboration, including on-call support.

Mandatory/Strong Technical Skills (6–8+ years of relevant experience required):

• Java: 4.5 to 6.5 years experience
• AWS: Strong knowledge and working experience with Cloud technologies minimum 2 years.
• Kafka: 2 years of Strong knowledge and working experience with data integration technologies
• Databases: Experience with SQL/NoSQL databases (e.g., Postgres, MongoDB).

Other Key Technologies & Practices:

• Python, Spring Boot, and API-based system design.
• Containers/Orchestration (Kubernetes).
• CI/CD tools (Gitlab, Splunk, Datadog).
• Familiarity with Terraform and Airflow.
• Experience in Agile methodology (Jira, Confluence).

• Discussing project aims with the development team.
• Designing and building web applications using CodeIgniter.
• Troubleshooting issues in the implementation and debug builds.
• Working with front-end and back-end developers on projects.
• Testing functionality for users and the backend.
• Ensuring that integrations run smoothly.
• Scaling projects based on client feedback.
• Recording and reporting on work done in Codeignitor/Laravel
• Maintaining web-based applications.
• Presenting work in meetings with management.

Desired Candidate Profile

• Experience working with PHP, performing unit testing, and managing APIs such as REST.
• A solid understanding of application design using Codeignitor/Laravel.
• Knowledge of database design and querying using SQL.
• Proficiency in HTML and JavaScript.
• Practical experience using the MVC architecture.

Title: 

Node Js Developer

Ideal candidates will have 1-3 years of experience  in Node JS and AWS.

Responsibilities: 

• Translate application storyboards and use cases into functional applications
• Design, build and maintain efficient, reusable, and reliable Node JS code
• Ensure the best possible performance, quality, and responsiveness of applications
• Identify bottlenecks and bugs, and devise solutions to these problems, Help maintain code quality, organization, and automation.
• Triage and resolve complex + systemic issues reported on existing production systems
• Communicate effectively with  product owners, and development team members to facilitate understanding of deliverables, estimates, and prioritization
• Contribute to production deployments, including documentation of technical specifications and release notes
• Designs and develops quality software that conforms to department standards and code style
• Writing reusable, testable, and efficient code, create automated test cases following TDD/BDD best practices
• Maintain and enhance existing NodeJS codebase.
• Organize an agile development process that facilitates collaboration, provides transparency, empowers the project team, surfaces and resolves impediments,delivers high-quality software, focuses on delivering business value, and continuously looks to improve.
• Take on a championship role in on-time, high-quality delivery of products through the entire application lifecycle.

What will you work on?

• Architecting clever technical solutions
• Hands-on development using NodeJS and other Javascript frameworks
• Recommend technical frameworks and tech stacks
• Define REST, or GraphQL APIs, document APIs and develop the API handlers
• Design and develop with serverless and scalable systems
• Integrate with 3rd party systems
• Create architectural solution prototypes
• Lead the team, code reviews, and problem-solving

What Makes You A Great Fit?

• 1+ years of software experience with Node JS, Javascript frameworks related to webstack
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Experience with use of serverless functions from AWS
• Experience with architecture of technology systems having hands-on expertise in backend and cloud systems ( AWS, GCP)
• Expertise with NoSQL databases (Mongo, ElasticSearch, Redis) including design of schemas and development for these databases
• Knowledge of DevOps practices and CI/CD pipelines
• Experience in Microservice architecture and development including REST-based APIs.
• Highly collaborative with an affinity for solving complex problems through dialogue with team members.
• Curious, always seeking the whys and hows in order to gain a deeper and more complete understanding of the business and technology.
• Comfortable with ambiguity can begin to explore and solve complex problems when the problem and solution are not well-defined.
• Ability to multitask, switching between various projects/tasks of different natures and complexity with ease
• Knowledge of git based workflows such as gitflow
• Experience with Python in addition to the core knowledge of Node JS is a plus
• Chatbot, Machine Learning, Data Science/Big Data experience will be a plus
• Excellent communication skills, verbal and written

Competencies & Behavior

• Excellent communication and interpersonal skills
• Implement design thinking for different strategieS
• Attention to detail and the ability to work to tight deadlines
• Strong experience in cloud server infrastructure
• Ability to work on complex applications, perform product analysis, development tasks of complex web
• Jumping on a call with clients to understand the requirement and profile them the right solution, helping formulate an effective solution and turning it into a working application
• Conducting website performance and unit tests
• Heavy involvement in the requirements gathering, development and operational stages of new projects
• Troubleshoot and debug related application defects with existing and new applications
• Work collaboratively with the team members and train them as and when required.

•  Past experience working with chatbots.
• Post-academic, real world experience in bring public-facing production projects to completion
• Improve dialog flow to handle those recurring questions / develop new actions

• Help with handling of multilingual support

- Notice Period : 0 to 30 Days
- Experience - 7+ Year's 
- Work from home till pandemic

#skills -1.) Strong knowledge of .NET web framework - .Net 3.5, 4.0.
2.) Proficient in C# with a good knowledge of their ecosystems.
Strong understanding of object-oriented programming.
3.) Skill for writing reusable libraries.
#Salary : (as per performance in Interview)
5 days working

•  5-10 years of experience in building API services using NodeJS Express and related frameworks
• Expert level understanding of NodeJS asynchronous runtime
• Expert level understanding of Javascript concepts on callbacks and closures
• Experience with Postgres, NoSQL, Redis, and Firebase real-time database
• Experience with AWS services like Elastic Beanstalk, Cloudfront, S3, EC2, Lambda, API Gateway, SQS, etc
• Understanding of patterns and techniques for building scalable back-end infrastructure including caching, rate limiting, authentication, and authorization schemes.
• Experience in building highly scalable and high throughput services with millisecond response times
• Experience working in a collaborative team environment
• Excellent communication & interpersonal skills
• Willingness to learn and pick up new technology along with patience to mentor

Bonus skills – 

• Experience with Elastic Search, Puppeteer
• Experience writing unit test

https://www.alivecor.com/">AliveCor, the pioneer of the smartphone EKG, with millions of EKGs from a large and growing user base, seeks a Senior Software Engineer (Backend). You will be an integral member of our engineering team.

• Software Engineer on the backend team working in the following environment: Go, Ruby on Rails, TDD/BDD with RSpec, PostgreSQL, Heroku, AWS. 
• Responsible for developing industry-leading applications transforming the healthcare industry and consumers use.
• Work with our mobile and front-end teams to build new functionality in our consumer and clinician-facing applications.
• Work with our Data Science and AI team to improve functionality of our cloud algorithms and services.
• Create and maintain tools used by internal teams for customer service, monitoring, and R&D.
• Maintain and continuously improve our backend infrastructure to remedy technical limitations before they become an issue.

• Senior Software Engineer ready to build highly visible apps
• Engineers who can raise the skill level of their teammates
• Experience working with Go and Rails
• Experience implementing Service Oriented Architecture or Microservices
• Good intuition for weighing trade-offs
• Product instincts, work with our product and design teams to understand customer pain points, come up with solutions, and then prototype, iterate, and launch frequently
• Eagerness and willingness to learn new technologies
• Experience with build process automation and CI/CD
• Ability to work independently on projects and communicate with cross functional teams to deliver products on time

AliveCor is on a mission to define modern healthcare through data, design and disruption. We’ve pioneered the creation of FDA-cleared machine-learning techniques, transformed wearable medtech to put proactive heart care at everyone’s fingertips. Kardia is the most clinically validated mobile EKG technology. AliveCor was named as one of the Top 10 Most Innovative Companies in Health for 2017 by Fast Company as part of the publication’s annual ranking of the world’s Most Innovative Companies. AliveCor was awarded the 2015 Tech Pioneer by the World Economic Forum and one of the 50 Smartest Companies in 2015 by the MIT Technology Review. AliveCor recently announced a collaboration with Mayo Clinic that will result in new machine learning capabilities to unlock previously hidden health indicators in EKG data, potentially improving heart health as well as overall health care for a variety of conditions. AliveCor is a privately held company headquartered in Mountain View, CA.

AliveCor is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, colour, disability, gender, national origin, race, religion, sexual orientation, or any other classification protected by federal, state, or local law.

Watch the following video demonstrating our product.