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Prompt Engineer

Prompt Engineer at KimCC Services Pvt Ltd · Bengaluru (Bangalore) · 2 - 3 years · ₹10L - ₹15L / yr · Raised funding · Posted 22 Jan 2026

KimCC Services Pvt Ltd's logo

Prompt Engineer

Jaya Parmar's profile picture
Posted by Jaya Parmar
2 - 3 yrs
₹10L - ₹15L / yr
Bengaluru (Bangalore)
Skills
Prompt engineering
Natural Language Processing (NLP)
LLMs,
OpenAI APIs,
LangChain

About the Role

Kim.cc is building the AI-powered BPO of the future. As a Prompt Engineer, you will design,

refine, and optimize prompt systems that power our LLM-driven features—across agent

assistance, QA automation, ticket summarization, customer insights, routing, and voice/chat

workflows.

You will work at the intersection of language, product logic, and AI behaviour, shaping

how our AI systems reason, respond, and perform in real-world customer support

environments.

Key Responsibilities

Prompt Design & Optimization

● Craft high-quality prompts, instructions, workflows, and agent behaviours for

LLM-based features.

● Build, iterate, and optimize prompts for reliability, accuracy, tone, safety, and cost.

● Develop evaluation frameworks to test performance across edge cases, failure

modes, and regressions to ensure robustness.


LLM System Development

● Work closely with AI engineers to integrate prompts into chains, RAG systems, or

hybrid models.

● Create prompt-based pipelines for tasks like:

○ Chat/voice summarization

○ Classification & tagging


○ QA automation

○ Disposition prediction

○ Agent-assist suggestions

○ Multi-step reasoning & workflows


Data & Evaluation

● Analyze call/chat transcripts to identify patterns and refine prompt logic.

● Run A/B tests, prompt benchmarks, and track quality metrics (accuracy,

hallucinations, latency).

● Document prompt changes, rationale, and performance deltas.


Cross-functional Collaboration

● Partner with product, ops, and engineering teams to understand workflows and

problem statements.

● Translate business requirements into robust prompt systems.

● Build internal frameworks, libraries, and best practices for prompt engineering.


What You Should Bring

● Strong command over language, reasoning, and structured communication.

● Experience working with LLMs, prompt engineering, or NLP-based products.

● Familiarity with OpenAI APIs, Anthropic, HuggingFace, LangChain, or similar

ecosystems.

● Analytical mindset with the ability to test, measure, and improve AI outputs.

● Ability to think through real-world workflows and edge cases.

● Comfort working in a fast-paced startup environment.


Nice to Have


● Experience with Python for prototyping or evaluation automation.

● Understanding of customer support workflows or BPO operations.

● Exposure to RAG, embeddings, or LLM fine-tuning.

● Prior work in conversational AI, chatbots, or dialogue design.

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About KimCC Services Pvt Ltd

Founded :
2023
Type :
Product
Size :
20-100
Stage :
Raised funding

About

Experience the future of customer support at kim.cc — where AI handles tasks efficiently and real humans ensure quality, care, and brand alignment.
Read more

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Preferred Qualifications

  • Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Data Science, Engineering, or a related field.
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  • Experience with LangChain, LlamaIndex, Semantic Kernel, or comparable AI frameworks is a plus.
  • Experience with AI/ML model monitoring, evaluation, and optimization.

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  • Strong problem-solving and analytical skills.
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  • Strong software engineering and debugging capabilities.
  • Ability to work independently as well as collaboratively in a cross-functional environment.
  • Good communication skills with the ability to explain complex AI concepts to technical and non-technical stakeholders.

Keywords

AI Engineer | ML Engineer | Machine Learning | Generative AI | LLM | Python | NLP | Deep Learning | RAG | Prompt Engineering | AI Agents | Azure OpenAI | AWS Bedrock | MLOps | TensorFlow | PyTorch | Scikit-learn | Vector Database | Cloud AI

 

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The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

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MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount


Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.


Responsibilities-


Requirement Discovery & Stakeholder Interaction

  • Join customer calls alongside Sales and Revenue teams.
  • Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
  • Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
  • Act as the AI subject-matter expert during client discussions.


Use Case & Solution Documentation

  • Convert discussions into clear, structured use case documents, including:
  • Problem statement & goals.
  • Current vs. proposed conversational flows.
  • Chatbot conversation logic, integrations, and dependencies.
  • Assumptions, limitations, and success criteria.


Customer Delivery Ownership

  • Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.


Prompt Engineering & Conversation Design

  • Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."


Testing, Debugging & Iteration

  • Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.


Integrations & Technical Coordination

  • Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.



What Success Looks Like

  • Customer bots go live quickly and show high containment + high task completion with low escalation.
  • You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
  • Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.


Requirements (Must Have)

  • 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
  • Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
  • Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
  • Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
  • Willingness to be front deployed (customer calls/visits as needed).


Good to Have (Nice to Have)

  • Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects. 
  • Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
  • Prior SaaS onboarding/delivery experience in mid-market or enterprises.


Working Style & Traits We Value

  • High agency: you don’t wait for perfect specs—you create clarity and ship.
  • Customer empathy + engineering discipline.
  • Strong bias for iteration: deploy → learn → improve.
  • Calm under ambiguity (real customer environments are chaotic by default).


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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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