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Production/Application Support Specialist
Production/Application Support Specialist
Firebucks's logo

Production/Application Support Specialist

Usha Kandala's profile picture
Posted by Usha Kandala
4 - 7 yrs
₹10L - ₹18L / yr
Bengaluru (Bangalore)
Skills
DevOps
skill iconPython
Production
skill iconJenkins
Linux/Unix
skill iconAmazon Web Services (AWS)
skill iconJavascript

Responsibilities:

  • Provide daily support with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
  • Incident resolution and supporting production system deployments.
  • Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.
  • Support and deliver within Continuous Integration/Continuous Delivery pipelines.
  • Prioritise workload, providing timely and accurate resolutions.
  • Perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs.
  • Understand linux. SSH to linux box, look for web logs etc
  • Understand web apps to be able to troubleshoot issues

 

 

Requirements:

  • Good to have programming experience with Python.
  • Java and JavaScript development experience would be an added advantage.
  • You should not be afraid to do some development as well as Devops.
  • Clear written and oral communication is a must.
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Firebucks

Founded :
2015
Type :
Services
Size :
20-100
Stage :
Profitable

About

Firebucks helps startups and mid-sized companies deliver quality products and amazing customer experiences. With the help of our passionate team and our end-to-end quality management platform, we enable companies to ship great products confidently.
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Usha Kandala
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Usha Kandala

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Operations

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· Use the appropriate monitoring tools to ensure all cloud / on-premise services are continuously monitored.

· Drive utilisation of most efficient methods of resource deployment (Terraform, CloudFormation, Bootstrap)

· Drive the adoption, across the business, of serverless / open source / cloud native technologies where applicable.

· Ensure system documentation remains up to date and designed according to AWS/Azure best practise templates.

· Participate in detailed architectural discussions, calling on internal/external subject matter experts as needed, to ensure solutions are designed for successful deployment.

· Take part in regular discussions with business executives to translate their needs into technical and operational plans.

· Engaging with vendors regularly in terms of verifying solutions and troubleshooting issues.

· Designing and delivering technology workshops to other departments in the business.

· Takes initiatives for improvement of service delivery.

· Ensure that Client delivers a service that resonates with customer’s expectations, which sets Client apart from its competitors.

· Help design necessary infrastructure and processes to support the recovery of critical technology and systems in line with contingency plans for the business.

· Continually assess working practices and review these with a view to improving quality and reducing costs.

· Champions the new technology case and ensure new technologies are investigated and proposals put forward regarding suitability and benefit.

· Motivate and inspire the rest of the infrastructure team and undertake necessary steps to raise competence and capability as required.

· Help develop a culture of ownership and quality throughout the Infrastructure Services team.

 

Skills & Experience:

 

· AWS Certified Solutions Architect – Professional - REQUIRED

· Microsoft Azure Fundamentals AZ-900 – REQUIRED AS MINIMUM AZURE CERT

· Red Hat Certified Engineer (RHCE ) - REQUIRED

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· Experience with MVNO or Network Operations background from within the Telecoms industry. (Optional)

· Working knowledge of one or more European languages (Optional)

 

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· Strong analytical, presentation and training skills

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· Demonstrates technical leadership

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· High verbal and written communication ability, able to influence effectively at all levels

· Possesses technical expertise and knowledge to lead by example and input into technical debates

· Depth and breadth of experience in infrastructure technologies

· Enterprise mentality and global mindset

· Sense of humour

 

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· Design and deliver repeatable, best in class, cloud solutions.

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· Generate operating efficiencies, to be agreed with Infrastructure Services Manager.

· Establish a “best in sector” level of operational service delivery and insight.

· Help create an effective team.

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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