Production/Application Support Specialist

REVIEW CRITERIA:

MANDATORY:

• Strong Senior/Lead DevOps Engineer Profile
• Must have 8+ years of hands-on experience in DevOps engineering, with a strong focus on AWS cloud infrastructure and services (EC2, VPC, EKS, RDS, Lambda, CloudFront, etc.).
• Must have strong system administration expertise (installation, tuning, troubleshooting, security hardening)
• Must have solid experience in CI/CD pipeline setup and automation using tools such as Jenkins, GitHub Actions, or similar
• Must have hands-on experience with Infrastructure as Code (IaC) tools such as Terraform, CloudFormation, or Ansible
• Must have strong database expertise across MongoDB and Snowflake (administration, performance optimization, integrations)
• Must have experience with monitoring and observability tools such as Prometheus, Grafana, ELK, CloudWatch, or Datadog
• Must have good exposure to containerization and orchestration using Docker and Kubernetes (EKS)
• Must be currently working in an AWS-based environment (AWS experience must be in the current organization)
• Its an IC role

PREFERRED:

• Must be proficient in scripting languages (Bash, Python) for automation and operational tasks.
• Must have strong understanding of security best practices, IAM, WAF, and GuardDuty configurations.
• Exposure to DevSecOps and end-to-end automation of deployments, provisioning, and monitoring.
• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
• Candidates from NCR region only (No outstation candidates).

ROLES AND RESPONSIBILITIES:

We are seeking a highly skilled Senior DevOps Engineer with 8+ years of hands-on experience in designing, automating, and optimizing cloud-native solutions on AWS. AWS and Linux expertise are mandatory. The ideal candidate will have strong experience across databases, automation, CI/CD, containers, and observability, with the ability to build and scale secure, reliable cloud environments.

KEY RESPONSIBILITIES:

Cloud & Infrastructure as Code (IaC)-

• Architect and manage AWS environments ensuring scalability, security, and high availability.
• Implement infrastructure automation using Terraform, CloudFormation, and Ansible.
• Configure VPC Peering, Transit Gateway, and PrivateLink/Connect for advanced networking.

CI/CD & Automation:

• Build and maintain CI/CD pipelines (Jenkins, GitHub, SonarQube, automated testing).
• Automate deployments, provisioning, and monitoring across environments.

Containers & Orchestration:

• Deploy and operate workloads on Docker and Kubernetes (EKS).
• Implement IAM Roles for Service Accounts (IRSA) for secure pod-level access.
• Optimize performance of containerized and microservices applications.

Monitoring & Reliability:

• Implement observability with Prometheus, Grafana, ELK, CloudWatch, M/Monit, and Datadog.
• Establish logging, alerting, and proactive monitoring for high availability.

Security & Compliance:

• Apply AWS security best practices including IAM, IRSA, SSO, and role-based access control.
• Manage WAF, Guard Duty, Inspector, and other AWS-native security tools.
• Configure VPNs, firewalls, and secure access policies and AWS organizations.

Databases & Analytics:

• Must have expertise in MongoDB, Snowflake, Aerospike, RDS, PostgreSQL, MySQL/MariaDB, and other RDBMS.
• Manage data reliability, performance tuning, and cloud-native integrations.
• Experience with Apache Airflow and Spark.

IDEAL CANDIDATE:

• 8+ years in DevOps engineering, with strong AWS Cloud expertise (EC2, VPC, TG, RDS, S3, IAM, EKS, EMR, SCP, MWAA, Lambda, CloudFront, SNS, SES etc.).
• Linux expertise is mandatory (system administration, tuning, troubleshooting, CIS hardening etc).
• Strong knowledge of databases: MongoDB, Snowflake, Aerospike, RDS, PostgreSQL, MySQL/MariaDB, and other RDBMS.
• Hands-on with Docker, Kubernetes (EKS), Terraform, CloudFormation, Ansible.
• Proven ability with CI/CD pipeline automation and DevSecOps practices.
• Practical experience with VPC Peering, Transit Gateway, WAF, Guard Duty, Inspector and advanced AWS networking and security tools.
• Expertise in observability tools: Prometheus, Grafana, ELK, CloudWatch, M/Monit, and Datadog.
• Strong scripting skills (Shell/bash, Python, or similar) for automation.
• Bachelor / Master’s degree
• Effective communication skills

PERKS, BENEFITS AND WORK CULTURE:

• Competitive Salary Package
• Generous Leave Policy
• Flexible Working Hours
• Performance-Based Bonuses
• Health Care Benefits

Overview

Adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.

Job Description

We are seeking a skilled DevOps Service Desk Specialist to join our global DevOps team. As a DevOps Service Desk Specialist, you will be responsible for managing service desk operations, system monitoring, troubleshooting, and supporting automation workflows to ensure operational stability and excellence for enterprise IT projects. You will be providing 24/7 support for critical application environments for industry leaders in the automotive industry. 

Responsibilities:

Incident Management: Monitor and respond to tickets raised by the DevOps team or end-users. 

Support users with prepared troubleshooting Maintain detailed incident logs, track SLAs, and prepare root cause analysis reports.

Change & Problem Management: Support scheduled changes, releases, and maintenance activities. Assist in identifying and tracking recurring issues. 

Documentation & Communication: Maintain process documentation, runbooks, and knowledge base articles. Provide regular updates to stakeholders on incidents and resolutions. 

On-Call Duty: staffing of a 24/7 on-call service, handling of incidents outside normal office hours, escalation to and coordination with the onsite team, customers and 3rd parties where necessary.

Tool & Platform Support: Manage and troubleshoot CI/CD tools (e.g., Jenkins, GitLab), container platforms (e.g., Docker, Kubernetes), and cloud services (e.g., AWS, Azure).

Requirements:

Technical experience in Java Enterprise environment as developer or DevOps specialist.

Familiarity with DevOps principles and ticketing tools like ServiceNow.

Strong analytical, communication, and organizational abilities. Easy to work with.

Strong problem-solving, communication, and ability to work in a fast-paced 24/7 environment.

Optional: Experience with our relevant business domain (Automotive industry). Familiarity with IT process frameworks SCRUM, ITIL. 

Skills & Requirements

Java Enterprise, DevOps, Service Desk, Incident Management, Change Management, Problem Management, System Monitoring, Troubleshooting, Automation Workflows, CI/CD, Jenkins, GitLab, Docker, Kubernetes, AWS, Azure, ServiceNow, Root Cause Analysis, Documentation, Communication, On-Call Support, ITIL, SCRUM, Automotive Industry.

Staff DevOps Engineer with Azure

EGNYTE YOUR CAREER. SPARK YOUR PASSION.

Egnyte is a place where we spark opportunities for amazing people. We believe that every role has meaning, and every Egnyter should be respected. With 22,000+ customers worldwide and growing, you can make an impact by protecting their valuable data. When joining Egnyte, you’re not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values:

Invested Relationships

Fiscal Prudence

Candid Conversations

ABOUT EGNYTE

Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com.

Our Production Engineering team enables Egnyte to provide customers access to their data 24/7 by providing best in class infrastructure.

ABOUT THE ROLE

We store multibillion files and multiple petabytes of data. We observe more than 11K API requests per second on average. To make that possible and to provide the best possible experience, we rely on great engineers. For us, people who own their work, from start to finish, are integral. Our engineers are part of the process from design to code, to test, to deployment and back again for further iterations. You can, and will, touch every level of the infrastructure depending on the day and what project you are working on. The ideal candidate should be able to take a complex problem and execute end to end. Mentor and set higher standards for the rest of the team and for the new hires.

WHAT YOU’LL DO:

•  Design, build and maintain self-hosted and cloud environments to serve our own applications and services.

•  Collaborate with software developers to build stable, scalable and high-performance solutions.

•   Taking part in big projects like migrating solutions from self-hosted environments to the cloud, from virtual machines to Kubernetes, from monolith to microservices.

• Proactively make our organization and technology better!
• Advising others as to how DevOps can make a positive impact on their work.

•   Share knowledge, mentor more junior team members while also still learning and gaining new skills.

• Maintain​ ​consistently​ ​high​ ​standards​ ​of​ ​​communication,​ ​productivity, and teamwork​ ​across​ ​all​ ​teams.

YOUR QUALIFICATIONS:

•  5+ years of proven experience in a DevOps Engineer, System Administrator or Developer role, working on infrastructure or build processes.

•  Expert knowledge of Microsoft Azure.

•  Programming prowess (Python, Golang).

• Knowledge and experience about deployment and maintenance of Java and Python apps using application and web servers (Tomcat, Nginx, etc.).

• Ability to solve complex problems with simple, elegant and clean code.

• Practical knowledge of CI/CD solutions, GitLab CI or similar.

• Practical knowledge of Docker as a tool for testing and building an environment.

• Knowledge of Kubernetes and related technologies.

• Experience with metric-based monitoring solutions.

• Solid English skills to effectively communicate with other team members.

• Good understanding of the Linux Operating System on the administration level.

• Drive to grow as a DevOps Engineer (we value open-mindedness and a can-do attitude).

• Strong sense of ownership and ability to drive big projects.

BONUS SKILLS:

• Work experience as a Microsoft Azure architect.

• Experience in Cloud migrations projects.

• Leadership skills and experience.

COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION:

At Egnyte, we celebrate our differences and thrive on our diversity for our employees, our products, our customers, our investors, and our communities. Egnyters are encouraged to bring their whole selves to work and to appreciate the many differences that collectively make Egnyte a higher-performing company and a great place to be.

• Good experience in AWS services like Elastic Compute Cloud(EC2), IAM, RDS, API Gateway, Cognito, etc.
• Using GIT, SonarQube, Ansible, Nexus, Nagios, etc.
• Strong experience in creating, importing and launching volumes with security groups, auto-scaling, Load Balancers, Fault-tolerant
• Experience in configuring Jenkins job with related Plugins for     Building, Testing, and Continuous Deployment to accomplish the complete CI/CD.

• 7+ years of experience in System Administration, Networking, Automation, Monitoring
• Excellent problem solving, analytical skills and technical troubleshooting skills
• Experience managing systems deployed in public cloud platforms (Microsoft Azure, AWS or Google Cloud)
• Experience implementing and maintaining CI/CD pipelines (Jenkins, Concourse, etc.)
• Linux experience, flavours: Ubuntu, Redhat, CentOS (sysadmin, bash scripting)
• Experience setting up monitoring (Datadog, Splunk, etc.)
• Experience in Infrastructure Automation tools like Terraform
• Experience in Package Manager for Kubernetes like Helm Charts
• Experience with databases and data storage (Oracle, MongoDB, Postgres SQL, ELK stack)
• Experience with Docker
• Experience with orchestration technologies (Kubernetes or DC/OS)
• Familiar with Agile Software Development

• Install, configuration management, performance tuning and monitoring of Web, App and Database servers.
• Install, setup and management of Java, PHP and NodeJS stack with software load balancers.
• Install, setup and administer MySQL, Mongo, Elasticsearch & PostgreSQL DBs.
• Install, set up and maintenance monitoring solutions for like Nagios, Zabbix.
• Design and implement DevOps processes for new projects following the department's objectives of automation.
• Collaborate on projects with development teams to provide recommendations, support and guidance.
• Work towards full automation, monitoring, virtualization and containerization.
• Create and maintain tools for deployment, monitoring and operations.
• Automation of processes in a scalable and easy to understand way that can be detailed and understood through documentation.
• Develop and deploy software that will help drive improvements towards the availability, performance, efficiency, and security of services.
• Maintain 24/7 availability for responsible systems and be open to on-call rotation.

Responsibilities

- Building and maintenance of resilient and scalable production infrastructure 

Improvement of monitoring systems

- Improvement of monitoring systems

- Creation and support of development automation processes (CI / CD)

- Participation in infrastructure development 

- Detection of problems in architecture and proposing of solutions for solving them 

- Creation of tasks for system improvements for system scalability, performance and monitoring

- Analysis of product requirements in the aspect of devops

- Incident analysis and fixing

Skills and Experience

- Understanding of the distributed systems principles 

- Understanding of principles for building a resistant network infrastructure 

- Experience of Ubuntu Linux administration (Debian-like will be a plus)

- Strong knowledge of Bash

- Experience of working with LXC-containers 

- Understanding and experience with infrastructure as a code approach 

- Experience of development idempotent Ansible roles

- Experience of working with git

Preferred experience

 Experience with relational databases (PostgeSQL), ability to create simple SQL queries 

- Experience with monitoring and metric collect systems (Prometheus, Grafana, Zabbix)

- Understanding of dynamic routing (OSPF) 

- Knowledge and experience of working with network equipment Cisco

- Experience of working with Cisco NX-OS

- Experience of working with IPsec, VXLAN, Open vSwitch

- Knowledge of principles of multicast protocols IGMP, PIM

- Experience of setting multicast on Cisco equipment

- Experience administering Atlassian products

THE OPPORTUNITY

A platform to learn and grow in a great working environment with cutting edge technologies. There is vast opportunity to showcase creative thinking which can be translated into a highly optimized tools/utilities.

KEY ACTIVITIES

• Code Integrations ( Compile, Build, Notify )
• Package creation ( Service Packs, Patches, Hotfixes )
•  Environment Preparation ( With GOLD SCM technical stack )
•  Environment & Infra management
•  Package delivery ( Customer specific & Standard )
• Build & Deployment automation
• Tickets management

KEY CRITERIA

Primary Technical Skills  

• Shell Scripting
• ORACLE DB Fundamentals
• Infra Monitoring & Diagnostics
• ClearCase / GIT
• DevOps concepts
• Basic Java

Other Required Skills

• Problem Solving
• Logical Reasoning
• Aptitude & Attitude
• Communication (Verbal & Written)