Product Manager

• Strong Full Stack Software Developer Profile
• Mandatory (Experience) – Must have 4+ years of industry experience in full stack development with strong expertise in modern web applications using Node.JS and React.JS Node
• Mandatory (Skills 1) – Must have strong experience in Node.js with hands-on experience in NestJS framework
• Mandatory (Skills 2) – Must have knowledge of React and modern React patterns
• Mandatory (Skills 3) – Strong Experience with database schemas, and RESTful API design, Prisma ORM etc

Preferred

• Preferred (Skills) – Familiarity with frontend tools like Mantine UI, Vite, TanStack Router, Zustand, and Tailwind CSS.

Exp-Min Year

Location Kolkata-On site & Remote

Sal-Nego

JD

Hands on design and in depth development experience in Microsoft NET

·        technologies including C#, ASP NET MVC, Web API, Entity Framework and LINQ

·        knowledge of MS SQL Server 2014 above

·        Experience with version control systems GIT

·        Experience creating and consuming web services including REST JSON

·        Skills (Technical / Specialist Skills)

·        Proficiency in .NET Development with .NET Framework 4.5 or later, Asp.net MVC,

·        C#, Web API, LINQ, Entity Framework, SQL Server 2014 or above, jQuery.

Position Summary

The Management, Orchestration, Visualization and Analytics team is looking for a technically strong UI/UX Engineer who will help develop and enhance the UI features of Manova products and services. Having a background in Cloud services or Network Management is highly valuable.

Responsibilities

• Design user interfaces by creating wireframes and mockups

• Adopt and advocate practices of modern responsive UI designs

• Develop flows using Javascript

• Develop/ enhance UI screens using HTML5, CSS3, React, Angular (or possibly other comparable Javascript technologies)

• Own both development and test automation for the assigned features

• Develop test automation for UI code using Cypress, Jest, React Testing Libraries or other technologies

• Performance tuning of web application with solid knowledge of isolating and debugging a performance problem

• Implement functional flows on a Micro-frontend architecture

• Ensure smooth pipeline runs based on Docker, Kubernetes

• Keep abreast of new front-end technologies and development practices

• Efficiently communicate/collaborate internally at F5

• Participate in defining new software architectures, products and solutions

• Serve as source of technical expertise to a project team and is a mentor for junior staff members

• Proactively identifying and resolving key technical issues

Qualifications

• 10+ years of significant software development and engineering experience.

• Experience of renovating a legacy application to one based on modern UI principles

• Solid hands-on experience in UI and Javascript technologies such as React/Redux, Angular, Knockout, Backbone, JQuery etc

• Solid experience with HTML5, CSS3, LESS, SASS

• Experience with UI Automation and practices to increase efficiency and accuracy of UI development

• Good familiarity with REST services and data formats such as JSON, XML

• BA/BS in computer science or other engineering disciplines

• Expertise with Continuous Integration and Agile development methodology

• Good communication, presentation skills and ability to work well in a development team

• Strong SW engineering and design skills with an eye for details.

• Passion for learning new technologies, and a track record of doing so.

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

• You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
• You enjoy resolving customer issues and providing feasible solutions.
• You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• You consistently thrive for excellence.

• You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
• You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
• You will explore customer data to identify trends with the objective of issue resolution.
• You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
• You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
• You will be working in different shifts so as to ensure the client issues are addressed on time.

• 2-5 years of experience in 24x7 customer support operations.
• You have experience in B2B Software support and understanding of Saas platforms
• You have excellent communication skills, ability to identify complex customer problems.
• You possess a sense of urgency for problem resolution and knows where to go for that resolution.
• You have the eagerness for learning and staying up-to-date on new product or policy changes.
• Start-up experience would be a plus.
• You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.

Skills: 

Strong knowledge of MYSQL/PostGreSQL; Knowledge of MongoDB, Redis, Couch DB is preferred. 

Expertise in application development, databases, version control, and deployment. Skill - Node.js, 

Experience of AWS or GCP - especially services such as Lambda or google app engine 

Solid grasp of Service-oriented architecture. Web Services implementation on a medium to large scale 

Solid understanding of scaling mobile app services. Having worked the backend of an Android app is preferred 

Culture: 

Ability to work independently with minimal supervision 

Happy to deal with, and contribute to, an environment of daily builds Has worked in small teams, is versatile. Work within short timelines and be receptive to business needs. Can work closely with Digital, Product, Operations teams. 

Desirable Social Attributes: 

Has contributed to one or more Open Source projects through own initiative. Has provided a high quality answer to a question posted on StackOverflow. 

Role: 

As a Software Developer who would work independently, the candidate is expected actively acquire problems and deliver solutions as well as guide the team technically. Such a problem solver would obviously be a self starter with a high level of curiosity rather than a programming language specialist. 

He/she would be required to produce software of the highest quality through self-discipline, clear and engaged communication, and attention to detail. The role would include custom web application development on (most typically on Node.js and PHP/Python), databases (most typically MySql and MongoDb), version control (github), testing (necessarily through test scripts written before code is written), daily builds and eventual deployment onto AWS or GCP. 

Attributes of the ideal candidate: 

Highly productive software developer with the proven aptitude to understand and apply technology 

Determination to succeed despite obstacles and challenges, and a positive attitude favoring achievement of goals over open-ended investigation 

Always learning, evolving, and sharing what you know 

Inspired by complex, varied problems and rapid change 

Open-minded, flexible, and curious about new and better ideas

Your primary role will be to drive and grow our in-house software expertise. Working with a small software team in India and the UK, you will be responsible in understanding the requirements from various internal teams and taking ownership of software development, including backend database development and any front-end applications that will be developed in the future. Implementing AGILE methodologies, you will be responsible for delivering iterative results through regular sprints.

The software team manages a range of systems for the company, ranging from our client-facing applications to content delivery portals. You will be involved in all the projects and will contribute to developing, maintaining, and improving our systems. You will also be expected to keep on top of the latest developments in the software world and constantly check if we can make use of the latest technologies to deliver an even better user experience to both our internal and external clients. This role will suit someone who has extremely good technical skills but who is also ambitious to play a more strategic role in a growing company and build a strong team. The role may also require occasional travel to our UK headquarters and other offices around the world.

Essentials:

• Solid development skills and track-record of successful project delivery
• PHP and frameworks
• Database design and development
• SQL
• Open-source SQL databases, e.g. MySQL, MariaDB, PostgreSQL
• HTML
• CSS, Sass and frameworks
• JavaScript: ES5, ES6, Ajax, libraries, and frameworks like VueJs, ReactJs.
• Front-end tooling
• Accessibility and progressive enhancement
• Git and/or other version control systems
• Project management
• Excellent communication, leadership, and motivation skills
• Willing to take on new technical projects.
• Attention to detail.

Desirable skills and experience:

• Agile development experience or certification
• .Net Framework
• Data visualisation and tools
• js
• NoSQL technologies such as MongoDB
• Continuous integration and deployment
• Big data and analytics
• Web security and development practices
• Data scraping and parsing.
• Aptitude for statistical analysis

• Provide overall thematic leadership and guidance on agriculture and allied activities to different project teams

• Field visits to project implementation areas

• Involve and assist in the implementation of agriculture-related projects and monitoring of the same

• Providing active technical support to various agriculture and allied activities and responding to queries of the farmers/ project team being undertaken in different districts

• Assist in preparation of rehion-based advisories and POPs (Package of Practices) for different crops

• Assist in data collection and analysis of various agricultural Interventions studies

• Liaison with government functionaries, government departments,Universities and KVKs

• Technical support and guidance to staff, identified farmers, SHG groups, village development committees as and when required on production systems, crop insurance, crop advisory, micro-irrigation, animal husbandry and organic cultivation

• Preparation of crop calendar for all crops grown in the project villages covering all the season i.e. Kharif, Rabi and Zaid

• Support the conduct of trainings & development manuals

• Prepare presentations and reports, produce written outputs of the implementation work and research outcomes

• Document the best practices and maintaining data base

• Contribute to the research on agriculture component

• Perform any other team responsibilities / duties as assigned from time to time

Minimum 5-7years of professional experience building web-applications
Strong experience in backend development
Strong experience in AI/Machine Learning development, Data Analysis/Processing
Experience in creating robust and secure REST APIs
Hands-on exposure to RDBMS like PostgreSQL, MySQL, MariaDB etc.
Proficiency with one or more programming languages from Java, Python, Node/JavaScript
Solid familiarity working with cloud and related technologies, AWS, GCP and Azure cloud environments
Ability to do very quick research in unknown technologies
Startup mindset, comfort with chaos and multi-tasking ability
Strong programming fundamentals in Data Structures, Algorithms
An eye for writing performance optimum code in any tool set