Product Interaction Designer (B2C, Product Motion)

Proper Job Description

A Senior CSM ServiceNow Implementer position, requiring a technical background with experience in Customer Service Management (CSM). Applicants should have 7–10 years of IT experience, including at least 5 years in ServiceNow development and a minimum of 2 years focused on CSM implementations. This role involves delivering enterprise-level solutions within an Agile framework.

Responsibilities include configuring and customizing features within the ServiceNow CSM module, such as case management, transform maps, access control lists (ACLs), Agent Workspace, Flow Designer, business rules, UI policies, UI scripts, and scheduled jobs.

The role also requires designing and implementing integrations with internal and external systems using REST and SOAP APIs. Experience working with IntegrationHub and MID Server is essential.

The candidate will develop scalable, maintainable solutions following ServiceNow best practices and organizational DevOps guidelines, utilizing up-to-date platform features to maintain code quality.

Collaboration with architects, product owners, and QA teams is expected throughout the delivery cycle. The candidate may also provide technical guidance and mentorship to junior developers to support consistency and standards adherence.

Experience

o 7–10 years of overall IT/software development experience

o Minimum 5 years of ServiceNow development experience

o At least 2 years of experience delivering CSM implementations projects

Technical Skills

o Configuring and customizing features within the ServiceNow CSM module

o Transform maps, access control lists (ACLs), Agent Workspace, Flow Designer, business rules, UI policies, UI scripts, and scheduled jobs.

o Strong expertise in building and consuming REST and SOAP APIs

o Experience working with Integration Hub and MID Server

o Deep understanding of ServiceNow root models, including CMDB, case tables, and SLAs

o Familiar with ServiceNow Agent Workspace, Virtual Agent, and Configurable Workflows

Certifications (Mandatory)

o Certified System Administrator (CSA)

o Certified Implementation Specialist – CSM

Soft Skills

o Strong analytical and problem-solving skills

o Effective communication and stakeholder engagement abilities

o Ability to work independently and deliver in a fast-paced environment

Location and Flexible locations: PAN India (Any CG Location)

Requirements:

• Minimum 2 Years of Experience: Demonstrated experience in visual communication design, with at least 2 years of professional experience.
• Portfolio: A compelling portfolio showcasing a diverse range of visual communication work, including packaging design, digital graphics, and print collateral.
• Consumer Brand Experience: Prior experience in designing for consumer brands is advantageous, indicating an ability to connect with target audiences effectively.
• Creativity: A flair for creative thinking and the ability to translate concepts into visually appealing designs.
• Software Proficiency: Proficient in design software such as Adobe Creative Suite (Illustrator, Photoshop, InDesign) and a willingness to adapt to emerging design tools.
• Detail-Oriented: Meticulous attention to detail, ensuring that all designs are accurate and aligned with brand guidelines.
• Collaborative Spirit: Strong interpersonal and communication skills, enabling effective teamwork and client collaboration.

Penetration Testing Expert Requirements and Qualification:

Previous working experience as a Penetration Testing Expert for 5 - 7 year

BE in Computer Information Systems, Management Information Systems, or similar relevant field

In-depth knowledge of application development processes and at least one programing or scripting language (e.g., Java, Scala, C#, Ruby, Perl, Python, PowerShell)

Must know about standard Industry security Practices (OWASP, SANS, etc), Knowledgeable about industry Security guidelines and compliance such as ISO27001, SOC2, HIPPA etc.

Hands on experience with testing frameworks such as the PTES and OWASP.

Applicable knowledge of Windows client/server, Unix/Linux systems, Mac OS X, VMware/Xen, and cloud technologies such as AWS, Azure, or Google Cloud

Critical thinker and problem solver

Excellent organizational and time management skills

Penetration Tester Role:

The Penetration Tester, will provide broad and in depth knowledge to conduct offensive cyber operations across the organization globally. In this role, you will conduct offensive security operations to emulate adversary tactics and procedures to test preventative, detective and response controls across the global technology landscape. You will use your expertise to help influence technology decisions and work as part of a team to create consistent approaches to the offensive security processes and techniques.

Penetration Testing Duties and Responsibilities:

Operate a hands-on role involving penetration testing and vulnerability assessment activities of complex applications, operating systems, wired, wireless networks, and mobile applications/devices, Cloud (Azure, AWS, Google Etc) apps and software’s.

Set up environment and maintain required tools needed for the team.

Lead and manage Penetration Testing team and Supporting vendors to get qualitative deliveries to our customer.

Develop and maintain security testing plans

Able to automate penetration and other security testing on networks, systems and applications.

Develop meaningful metrics to reflect the true posture of the environment allowing the organization to make educated decisions based on risk.

Produce actionable, threat-based, reports on security testing results

Act as a source of direction, training, and guidance for less experienced staff

Consult with application developers, systems administrators, and management to demonstrate security testing results, explain the threat presented by the results, and consult on remediation

Communicate security issues to a wide variety of internal and external “customers” to include technical teams, executives, risk groups, vendors and regulators

Deliver the annual penetration testing schedule and conducting awareness campaigns to ensure proper budgeting by business lines for annual tests.

Foster and maintain relationships with key stakeholders and business partners

Certificates:

Must Have

Offensive Security Certified Professional (OSCP)

Good to have

CREST Registered Penetration Tester (CRT)

Certified Ethical Hacker (CEH) Certification

GIAC Certified Penetration Tester (GPEN)

✓ Prior experience in multi-screen User Interface/User

Experience in product design and development.

✓ Very strong knowledge in

• Software design, design patterns, architecture

and best practice

• UI technologies and frameworks

o ES6 JavaScript / TypeScript

o ReactNative/ReactJS – including modern

concepts of Server rendering, React

server components, Server actions.

o Redux

o CSS - Responsive design

• Android/iOS native development experience

• Agile & DevOps methodologies (Scrum, SAFe

frameworks)

• Testing- Unit, Functional & performance

Experience

mavQ is seeking a motivated Consultant to join our team. You will be an integral member of the Professional Services team dedicated to work on the recently acquired mavQ’s Electronic Research Administration products built on a REST based Java platform running in Tomcat. The work is about 70% implementation and new development and 30% maintenance.

Work Location: Hyderabad, India.

What You will be doing:

• Work closely with the Business Analysts and Project Managers to implement the products on new customer sites 
• Analyze client requirements and match with system functionality to develop SOWs.
• Develop tools and applications with producing clean, standardized, and scalable code
• Look into ways implementation tasks can be automated using appropriate tools and scripting
• Troubleshooting bugs and answering implementation questions from customers and the product teams. 
• Collaborate with other cross-functional teams
• Ensure change management processes are followed
• Ensure software is up-to-date on latest versions of Apache Tomcat, Apache Solr and Java

What you will bring:

• Overall 2-5 Years of experience.
• Web development using Java, JavaScript, XML, XSLT, CSS, REST API, Apache Solr, Apache XSL-FO, Apache Tomcat
• Database knowledge of SQL, T-SQL
• Some ETL experience - Knowledge of Pentaho Business Intelligence / Pentaho Data Integration preferred.
• Basic understanding of upgrading Java applications running on Tomcat to newer versions of Java and Tomcat. 
• Basic understanding of cloud computing & distributed systems.
• Basic understanding of command-line interfaces & shell
• Internally motivated, able to work proficiently both independently and in a team environment  
• Strong communication skills with both internal team members and external business stakeholders 
• Strong initiative to find ways to improve solutions, systems, and processes
• Experience with agile development methodologies including Kanban and Scrum
• Analytical mind with problem-solving aptitude

What we offer:

• Group Medical Insurance (Family Floater Plan - Self + Spouse + 2 Dependent Children)
• Sum Insured: INR 5,00,000/- 
• Maternity cover upto two children
• Inclusive of COVID-19 Coverage
• Cashless & Reimbursement facility
• Access to free online doctor consultation
• Personal Accident Policy (Disability Insurance) -
• Sum Insured: INR. 25,00,000/- Per Employee
• Accidental Death and Permanent Total Disability is covered up to 100% of Sum Insured
• Permanent Partial Disability is covered as per the scale of benefits decided by the Insurer
• Temporary Total Disability is covered
• An option of Paytm Food Wallet (up to Rs. 2500) as a tax saver  benefit
• Monthly Internet Reimbursement of upto Rs. 1,000 
• Professional Development opportunities through various mavQ sponsored certifications on multiple technology stacks including Google Cloud, Amazon & others

At Testing Ground, we are looking for a person who is highly passionate about technology and automation with a focus on value-driven deliverables, wants to work, learn, and expand their capability into the start-up domain.

This role is a great fit for someone who enjoys technology, project management, process improvement, and fast pace environment.

Apply to the link below and get in touch with now!

SKILLS REQUIRED (BACKEND ENGINEER)

• A person should have a sense of ownership, hold accountability for the task allocated with a data and results-driven attitude
• Have Knack over the bigger picture while building the technology with a keen eye over the minute details
• Proficient knowledge of Backend Programming language/framework and Security Compliance
• Must be experienced in designing and building Video Platforms with live streaming features
• A person with a growth mindset, who demonstrate strong initiative for building up your own skills
• In the ability to take existing models and best practices and adapt them to our environment
• Must know agile Data Analytics tools and cloud technology with back end integration
• Must know multiple systems, servers, data sources, analytics, and management with an ability to design dashboard with plugins

ROLES AND RESPONSIBILITIES

• Build and Design models from scratch and help product managers and stakeholders understand results
• Integration of user-facing elements developed by front-end developers with server-side logic
• Design, implement and optimize the application for maximum speed and scalability
• Management of hosting environment, Data migration, transformation, and scripting
• Streamline the process, ensuring integration and deployment of AI-driven models
• Set up and manage production infrastructure with the implementation of data storage solutions
• Help business stakeholders understand the limitations and consequences of various alternatives when planning
• Design Video making platform with a live streaming technology solution to integrate it with product
• Build data ingest and data transformation infrastructure
• Suggest creative and noble ideas to design a disruptive technology solution

BENEFITS

Remote Work | Flexibility | Flat Structure | Entrepreneurial Culture

A high degree of value on Autonomy, Flexibility, Empathy, and Mobility

An awesome work culture which has an agile team with a growth mindset