Product & IT Manager at Resources Valley · Jaipur · 8 - 15 years · ₹10L - ₹20L / yr · Profitable · Posted 20 Oct 2026
We are looking for an experienced Product & IT Manager who can combine product management, project management, and hands-on understanding of software development technologies. The role will be responsible for managing the product portfolio, driving technology initiatives, coordinating development projects, and ensuring effective delivery across product, IT, and development teams.
Key Responsibilities
• Plan, manage, and track software/product development projects, including timelines, milestones, dependencies, risks, resources, and deliverables.
• Work closely with developers, QA, UI/UX, business teams, and stakeholders to ensure timely and quality delivery.
• Drive product delivery, client servicing, and asset retention through actionable and implementable strategies.
• Monitor emerging technologies and recommend relevant solutions such as cloud, SaaS, analytics, AI/ML, and automation.
Project Management & Development Technology Experience – Mandatory
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
Key Competencies
• Product & Project Management • Software Development Lifecycle (SDLC)
• Technology & Solution Understanding
• Agile / Scrum Project Delivery
• Stakeholder & Client Management
• Team Leadership & People Management
• Strategic Planning & Roadmap Management
• Risk, Budget & Vendor Management •
Digital Transformation
• Problem Solving & Decision Making

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We are looking for a driven and analytical Product Manager to lead the planning, development, and continuous improvement of our digital products. The candidate will work closely with engineering, design, marketing, sales, and business teams to translate customer and business needs into successful product solutions.
Key Responsibilities
- Define and communicate the product vision, strategy, and roadmap.
- Gather and analyze customer, market, and business requirements.
- Translate requirements into clear product specifications, user stories, and acceptance criteria.
- Prioritize features and maintain the product backlog.
- Work closely with developers, designers, QA, and other stakeholders throughout the product development lifecycle.
- Conduct market and competitor research to identify opportunities.
- Coordinate product launches and feature releases.
- Track product performance using relevant KPIs and analytics.
- Collect and analyze customer feedback to improve the product.
- Identify usability issues and recommend product enhancements.
- Participate in Agile/Scrum activities, including sprint planning and reviews.
- Ensure product initiatives align with overall business objectives.
Company Name: Money Honey Financial Services Pvt Ltd Company Profile: We are a one-stop financial services shop, widely known for quality of its advice, personalized service and cutting-edge technology. We started our journey in 2008. Currently we are serving more than 50,000 investors with a team of 100 members. Our core product offering is mutual fund, FD, Govt. Bonds, Debenture, etc. Role Description: This role directs the entire IT infrastructure, software engineering, and digital transformation strategy to support secure, scalable, and compliant technology and business operations.
Skills and Experience Required: 15+ years in IT delivery, application development, and enterprise architecture, with leadership tenure in regulated financial environments. Strong background in enterprise application architecture, cloud migrations (AWS/Azure/GCP), API integrations, and scalable database management using Microsoft and open source technology stack AI / ML Strategy: identifying and implementing high-impact use cases for Generative AI, Agentic AI, predictive analytics, and process automation Domain Expertise: Deep understanding of financial services (mutual fund, corporate fixed deposits, bonds etc.) and critical financial workflows
Responsibilities:
Strategic Technology Leadership: Define and execute the long-term technology vision, digital transformation roadmaps, and engineering strategies aligned with business growth.
Application Development & Delivery: Oversee IT development functions, software product engineering, and core transaction platforms ensuring high availability and minimal downtime
Infrastructure & Operations Management: Manage robust cloud and on premise infrastructure, network architecture, and 24/7 production support systems
Governance, Risk & Compliance (GRC):Ensure adherence to ISO standards, regulatory frameworks, data privacy laws, and stringent cybersecurity standards Location: Goregaon (W), Ram Mandir road, Mumbai Work Model:
Work from office (all working days)
Job Description
This is a remote position.
Our Core Value
- Client Success: Our clients’ success is our success
- Extreme Ownership: We own our work and its outcomes fully
- Proactive Collaboration: Teamwork elevates us all
- Quality with Pragmatism: We aim for excellence with a focus on practical solutions
- Effective Feedback: Honest, constructive feedback fosters improvement
- Proactive Collaboration: Teamwork elevates us all
Experience Level
We're looking for a seasoned Product Manager with at least 4 years of experience building user-centric products. You should be a "product craftsperson" who can demonstrate a history of driving tangible, impactful results
Role Overview
As a Product Manager, you will be responsible for the entire product lifecycle, from initial concept to launch and beyond. You'll act as the central hub, working with stakeholders and clients to define product roadmaps and success metrics.
A key part of your role will be to deeply understand customer and business needs and translate them into clear, actionable requirements for the development team. You will own the product backlog, analyze performance data to identify opportunities, and partner closely with design and engineering to ensure successful execution
Key Responsibilities
- Product Strategy & Execution: You will define and document product requirements, create and maintain a prioritized backlog, and ensure business needs are met throughout the design, development, and delivery phases.
- Data-Driven Decision Making: You will use your strong analytical and problem-solving skills to gather, analyze, and interpret data to prove or disprove hypotheses and guide product evolution. Expertise in Excel and SQL is essential for this.
- Stakeholder & Client Management: You will communicate with internal and external teams, including clients, to manage expectations, present product status, and gather feedback. Strong consultative, listening, and presentation skills are crucial.
- Cross-Functional Collaboration: You will coordinate with various teams—including design, engineering, sales, and support—to build, manage, and evolve the product. A solid understanding of software engineering concepts will help you drive product strategy effectively
Requirements
What We're Looking For
- Product Mindset: You'll be a central figure, coordinating with various teams to build and support the product
- Agile Experience: You must have experience working within Agile and Extreme Programming methodologies in a continuous deployment environment
- Technical Acumen: You should have a solid understanding of software engineering concepts to help drive product strategy
- Exceptional Communication: You should have strong consultative, listening, and presentation skills to effectively communicate with clients and stakeholders
- Analytical and Problem-Solving Skills: We need someone with a strong ability to understand complex business environments and to dive into data using Excel and SQL to derive meaningful insights.
- Attention to Detail: You will need to create clear and precise product documentation and assist in the sales and pre-sales process
Benefits
What We Offer
- Dedicated Learning & Development Budget: Fuel your growth with a budget dedicated solely to learning.
- Conference Talks Sponsorship: Amplify your voice! If you’re speaking at a conference, we’ll fully sponsor and support your talk.
- Cutting-Edge Projects: Work on exciting projects with the latest AI technologies
- Employee-Friendly Leave Policy: Recharge with ample leave options designed for a healthy work-life balance.
- Comprehensive Medical & Term Insurance: Full coverage for you and your family’s peace of mind.
- And More: Extra perks to support your well-being and professional growth.
Work Environment
- Remote-First Culture: At Incubyte, we thrive on a culture of structured flexibility — while you have control over where and how you work, everyone commits to a consistent rhythm that supports their team during core working hours for smooth collaboration and timely project delivery. By striking the perfect balance between freedom and responsibility, we enable ourselves to deliver high-quality standards our customers recognize us by. With asynchronous tools and push for active participation, we foster a vibrant, hands-on environment where each team member’s engagement and contributions drive impactful results.
- Work-In-Person: Twice a year, we come together for two-week sprints to collaborate in person, foster stronger team bonds, and align on goals. Additionally, we host an annual retreat to recharge and connect as a team. All travel expenses are covered.
- Proactive Collaboration: Collaboration is central to our work. Through daily pair programming sessions, we focus on mentorship, continuous learning, and shared problem-solving. This hands-on approach keeps us innovative and aligned as a team.
Incubyte is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Key Responsibilities
- Lead and manage the software development function, including developers, technical leads, architects, and QA engineers.
- Define and execute the software development roadmap in alignment with the company's business strategy and growth objectives.
- Oversee the design, development, testing, deployment, and maintenance of scalable, secure, and high-performance software applications.
- Lead the development and enhancement of fintech platforms, financial applications, payment solutions, and digital financial products, as applicable.
- Drive API development, third-party integrations, banking integrations, payment gateway integrations, and other financial technology integrations.
- Establish software architecture standards, coding practices, development methodologies, and engineering best practices.
- Ensure application security, data protection, system reliability, scalability, and performance across software platforms.
- Drive the adoption of modern technologies, cloud-based solutions, DevOps practices, automation, and CI/CD pipelines.
- Oversee software development life cycles, sprint planning, release management, quality assurance, and production support.
- Establish engineering KPIs, monitor team performance, and ensure timely delivery of high-quality software solutions.
- Collaborate with Product, Business, Compliance, Information Security, and Operations teams to translate business requirements into effective technology solutions.
- Ensure software development processes adhere to applicable regulatory requirements, security standards, internal policies, and IT governance practices.
- Manage technology budgets, external development partners, software vendors, and resource allocation.
- Mentor and develop engineering leaders, build a high-performing technology team, and foster a culture of innovation, accountability, and continuous improvement.
- Identify opportunities for process optimization, technical debt reduction, and improvement in software delivery efficiency.
Required Qualifications & Experience
- Bachelor's or Master's degree in Computer Science, Information Technology, Software Engineering, or a related field.
- 15–20+ years of experience in software development, engineering, and technology delivery, with approximately 20 years preferred.
- Significant experience in leading software development teams and managing large-scale application development initiatives.
- Strong expertise in software architecture, system design, API development, databases, microservices, and distributed systems.
- Experience with modern programming languages, frameworks, cloud platforms, DevOps, CI/CD, and software engineering tools.
- Proven experience in developing scalable, secure, and high-availability applications.
- Experience in fintech, banking, payments, digital lending, financial services, or related technology domains is preferred.
- Understanding of financial data security, application security, regulatory compliance, and secure software development practices.
- Demonstrated ability to manage multiple projects, engineering teams, delivery timelines, and technology priorities.
- Excellent leadership, strategic planning, analytical, stakeholder management, and communication skills.
Work Location: In person
Job description:
IT Project Manager – Web Development & Technical Operations
Location: Hiranandani Estate, Thane, Maharashtra
Employment Type: Full-Time | Onsite
Working Days: Monday–Friday
Shift Timing: 11:00 AM – 7:30 PM IST
Experience: 2–6 Years
About the Role
We are looking for a highly organized, detail-oriented, and process-driven IT Project Manager to oversee projects across Web Development, QA, System Administration, and Paid Media teams.
The ideal candidate will be responsible for project planning, task allocation, timeline management, team coordination, quality control, and ensuring timely delivery of client requirements.
Key Responsibilities
- Manage projects from requirement gathering and planning through execution, testing, and final delivery.
- Create project plans, assign tasks, set priorities, and track deadlines, dependencies, and deliverables.
- Coordinate with web developers, QA testers, system administrators, and Ads teams to ensure smooth project execution.
- Ensure website requirements, designs, content, and other resources are finalized before development begins.
- Track bugs, QA feedback, website functionality, deployment schedules, and resolution of technical issues.
- Coordinate with system administrators on website uptime, security, server issues, downtime reporting, and production releases.
- Monitor paid media project deliverables, campaign setup, tracking requirements, reporting, and pending client approvals.
- Conduct daily team check-ins, review project boards, follow up on overdue tasks, and resolve blockers.
- Communicate project progress, risks, delays, and resource requirements to management and clients.
- Maintain project trackers, SOPs, checklists, and documentation to ensure accountability and consistency.
- Identify process gaps and implement improvements to increase team efficiency, quality, and turnaround time.
Requirements
- 2–6 years of experience in IT Project Management, Technical Project Management, Web Project Management, or a similar role.
- Experience coordinating cross-functional teams, particularly web development, QA, and technical operations.
- Working knowledge of website development, software testing, bug tracking, and deployment workflows.
- Basic understanding of server operations, website uptime, and incident management.
- Familiarity with Google Ads, Meta Ads, and campaign workflows is an advantage.
- Experience with Asana, Jira, Monday.com, ClickUp, Trello, or similar project management tools.
- Strong organizational, communication, problem-solving, and decision-making skills.
- Ability to manage multiple projects, prioritize tasks, and meet deadlines with minimal supervision.
- Strong ownership, attention to detail, and a process-oriented mindset.
Key Performance Indicators (KPIs)
- On-time project delivery and task completion rates.
- Project turnaround time and reduction in overdue tasks.
- Quality of deliverables and reduction in recurring defects.
- Timely identification and resolution of blockers.
- Website deployment timelines and coordination of technical issues.
- Team productivity, accountability, and process adherence.
- Accuracy of project reporting and effectiveness of process improvements.
What We Offer
- Exposure to international projects and cross-functional technical teams.
- Opportunities to work across web development, QA, IT operations, and digital advertising.
- Professional growth in a collaborative, process-driven environment.
# Hiring: Technical Project Manager (TPM)
*Location:* Bangalore
*Experience:* 8–12 years in software delivery, including 4+ years as a Project Manager/Technical Project Manager
*Qualification:* B.E./B.Tech/MCA
*Travel:* Occasional client-site visits
### Job Description
We are looking for an experienced Technical Project Manager to manage end-to-end software delivery, lead Agile teams, coordinate with clients, and oversee production releases.
### Key Responsibilities
• Manage project scope, timelines, budgets, resources, and deliverables.
• Lead Agile/Scrum ceremonies, sprint planning, and backlog management.
• Handle client communication, project reporting, risks, and escalations.
• Manage production releases, deployments, CI/CD, and rollback plans.
• Lead cross-functional teams of 10–30 members across Development, QA, DevOps, and UI.
• Ensure quality standards, UAT, and timely project delivery.
### Mandatory Skills
• Strong experience in Agile, Scrum, Kanban, and client project delivery.
• Technical background in Development or QA.
• Hands-on experience with Jira, Confluence, or Azure DevOps.
• Knowledge of CI/CD, Git, SDLC, APIs, databases, and AWS/Azure basics.
• Experience managing production releases and cross-functional teams.
• Excellent communication, leadership, and stakeholder management skills.
### Good to Have
PMP, CSM/PSM, SAFe, or ITIL certifications; experience in cloud, AI, or data projects.
*Interested candidates:* Apply with your updated resume highlighting relevant project management, technical, and team leadership experience.

About Solutionara
Solutionara is a U.S.-based IT Consulting and Technology Services firm with a Global Delivery Center in Noida, India.
As a fast-scaling consulting firm, we operate with high ownership, lean teams, and disciplined execution. We are also evolving toward an AI-enabled delivery model, focused on enterprise integration, digital transformation, and scalable technology solutions for global clients.
Our GDC plays a critical role in building high-impact engineering and delivery teams while driving operational excellence through structured processes and intelligent automation.
Location: Noida, Uttar Pradesh | On-site
Experience: 5–9 Years
Employment: Full-Time
Industry: IT Consulting & Technology Services
About the Role
Solutionara is looking for a Technical Project Manager – Enterprise Technology to join our Global Delivery Center in Noida.
This is a hands-on technology delivery role for someone who can operate effectively between project management and engineering teams. You will be responsible for translating technical work into structured delivery plans, coordinating cross-functional engineering teams, managing technical dependencies and risks, and driving projects from planning through deployment and stabilization.
You will work closely with Solution Architects, Technical Leads, Developers, Integration Engineers, Data Engineers, DevOps, QA, Business Analysts, client stakeholders, and vendors.
This role requires more than maintaining Jira boards and scheduling meetings. We are looking for someone who understands how technology projects are actually delivered and can ask the right questions when architecture, environments, APIs, integrations, infrastructure, data, testing, or deployment dependencies begin affecting the plan.
What You'll Do
Technical Project Delivery
- Manage technology projects from requirements and planning through development, integration, testing, deployment, and hypercare.
- Build and maintain detailed project plans, milestones, technical workstreams, dependencies, deliverables, and release schedules.
- Translate technical activities and engineering estimates into executable delivery plans.
- Coordinate work across application development, integration, cloud/DevOps, data, QA, architecture, and infrastructure teams.
- Understand technical blockers sufficiently to identify their delivery impact and drive the appropriate teams toward resolution.
- Challenge assumptions, timelines, estimates, and dependencies when delivery risks emerge.
- Ensure technical decisions, dependencies, assumptions, and actions are documented and followed through.
Delivery Governance & Control
- Maintain RAID logs, dependency trackers, decision logs, action items, milestones, and project health indicators.
- Identify schedule, resource, technical, environmental, integration, and deployment risks before they become delivery failures.
- Establish clear ownership and due dates for risks, issues, dependencies, and actions.
- Track planned versus actual progress and develop recovery plans when projects begin to slip.
- Manage scope changes and coordinate impact assessments across schedule, resources, technical dependencies, and delivery commitments.
- Escalate issues with clear impact, options, recommendations, and required decisions.
- Maintain accurate project documentation and delivery visibility for leadership and stakeholders.
Engineering & Cross-Functional Coordination
- Work closely with Solution Architects and Technical Leads to understand solution architecture and implementation dependencies.
- Coordinate API, integration, application, infrastructure, data, security, environment, and testing dependencies.
- Facilitate technical planning and dependency discussions across engineering teams.
- Coordinate development readiness, QA readiness, UAT, release readiness, cutover, deployment, and production stabilization.
- Ensure environments, access, infrastructure, test data, interfaces, and external dependencies are available when required.
- Track defects, technical blockers, and production-readiness items through closure.
- Support technical teams without attempting to replace the engineering or architecture functions.
Client & Stakeholder Management
- Participate in and lead client status meetings, delivery reviews, technical coordination meetings, and project governance discussions.
- Communicate technical issues in clear business and delivery terms.
- Provide concise project health reporting covering progress, risks, dependencies, decisions, and upcoming milestones.
- Manage stakeholder expectations around scope, timelines, dependencies, and delivery risks.
- Coordinate across India and global teams working in distributed delivery environments.
- Maintain professional, transparent communication when projects encounter delays or technical challenges.
Agile, Release & Delivery Management
- Facilitate sprint planning, backlog readiness, delivery reviews, retrospectives, and other Agile ceremonies where applicable.
- Work with engineering leads to ensure stories and technical activities are sufficiently understood before execution.
- Track sprint commitments without treating Agile metrics as a substitute for actual delivery outcomes.
- Coordinate release planning, UAT, change readiness, cutover activities, go-live, and hypercare.
- Support Agile, Scrum, Waterfall, and hybrid delivery models based on project and client requirements.
AI-Assisted Project Delivery
- Use AI and automation tools to improve project planning, documentation, meeting outputs, risk identification, status reporting, and delivery visibility.
- Identify repetitive project-management activities that can be automated or streamlined.
- Encourage responsible use of AI within project workflows while maintaining appropriate review, confidentiality, and accountability.
- Help Solutionara evolve toward a more data-driven and AI-enabled technology delivery model.
What We're Looking For
- 5–9 years of overall experience in technology delivery, with meaningful experience as a Technical Project Manager, Project Manager, Technical Program Manager, Delivery Lead, or similar role.
- Experience managing software engineering, enterprise application, cloud, integration, data, infrastructure, or digital transformation projects.
- Strong understanding of the Software Development Life Cycle (SDLC) and how software moves from requirements through development, testing, release, and production.
- Sufficient technical fluency to communicate effectively with Architects, Developers, DevOps Engineers, Integration Engineers, QA, and other technical specialists.
- Hands-on experience with project planning, RAID management, dependency management, risk management, change control, and delivery reporting.
- Experience coordinating multiple technical workstreams and dependencies.
- Ability to identify when a technical issue affects the critical path and drive appropriate recovery actions.
- Strong client and stakeholder communication skills.
- Ability to bring structure, ownership, and accountability to ambiguous or fast-moving technology projects.
- Strong problem-solving and escalation-management skills.
- Comfortable working in a fast-paced consulting and Global Delivery Center environment.
Technical Fluency
The Technical Project Manager is not expected to be the Solution Architect or primary developer, but should be comfortable discussing and managing delivery around concepts such as:
- REST/SOAP APIs and enterprise integrations
- Application and microservices architecture
- Cloud infrastructure and AWS/Azure environments
- CI/CD and DevOps pipelines
- Databases and data dependencies
- Development, QA, UAT, staging, and production environments
- Authentication, access, networking, and security dependencies
- Deployment, cutover, rollback, and production support
- Defects, logs, monitoring, incidents, and root-cause analysis
The TPM should be able to understand what is blocked, why it matters, who owns it, what it affects, and what needs to happen next.
Preferred Experience
Experience in one or more of the following areas would be an advantage:
- Enterprise Integration – Dell Boomi, APIs, Middleware, EDI
- AWS or Azure Cloud
- DevOps and CI/CD
- Data Engineering or Data Platforms
- ERP, WMS, CRM, PIM/DAM, or enterprise applications
- Application or legacy modernization
- Microservices and API-led architectures
- Digital portals and enterprise applications
- U.S. or global client delivery
- Consulting or technology services organizations
- Onsite-offshore / Global Delivery Center delivery models
What Success Looks Like
- Projects have clear plans, ownership, milestones, and technical dependencies.
- Risks and blockers are identified early rather than discovered at the point of failure.
- Engineering teams have the information, access, environments, and decisions required to execute.
- Technical issues are translated into clear schedule and business impact.
- Delivery commitments are actively managed rather than simply reported.
- Clients and leadership receive accurate and timely visibility into project health.
- Releases and go-lives are planned, controlled, and supported through stabilization.
- Project-management overhead is reduced through effective use of automation and AI.
- Technical teams view the TPM as someone who helps delivery move forward, not simply someone who asks for status updates.
Why Join Solutionara?
- Manage meaningful enterprise technology and transformation initiatives.
- Work directly with experienced architects, engineering leaders, and global clients.
- Build exposure across Cloud, Integration, Data, DevOps, AI, and Digital Transformation.
- Develop toward broader Senior Project Manager, Program Manager, or Technology Delivery leadership responsibilities.
- Have real ownership of technology delivery rather than operating solely as a PMO coordinator.
- Help shape delivery practices as our Noida Global Delivery Center continues to scale.
- Work in an environment actively incorporating AI and automation into technology delivery.
Senior Project Manager
Location: Trivandrum, Kerala
Work Mode: Hybrid
Experience: 5–7 Years
Employment Type: Contract-to-Hire (C2H)
Open Positions: 1
Job Description
We are looking for an experienced Senior Project Manager to coordinate IT projects, manage delivery timelines, track risks and dependencies, and collaborate with stakeholders and distributed teams to ensure smooth project execution.
Key Responsibilities
- Define and track project scope, deliverables, schedules, resources, and dependencies.
- Maintain project trackers, status reports, risk and issue logs, and action items.
- Monitor project progress, follow up on commitments, and escalate delivery risks.
- Coordinate offshore teams, stakeholders, and external vendors.
- Facilitate project meetings and ensure timely closure of action items.
- Track defects, technical issues, change rollouts, and post-launch activities.
- Provide regular project updates to stakeholders and leadership.
Must-Have Skills
- 5+ years of IT project coordination or project management experience.
- Strong project planning, scheduling, and dependency tracking skills.
- Experience in risk, issue, defect, and resource management.
- Excellent stakeholder communication and reporting skills.
- Experience coordinating distributed teams and vendors.
- Knowledge of Agile methodologies and lightweight project tracking.
- Strong organizational, problem-solving, and follow-up skills.
- Excellent written and verbal English communication.
- PMP, PRINCE2, or another project management certification.
Good-to-Have Skills
- Experience working with international stakeholders, particularly Canadian teams.
- Exposure to Calgary-based stakeholders and cross-time-zone collaboration.
- Experience coordinating technical change rollouts and post-launch support.
- Relevant degree or equivalent practical experience.
Senior Project Manager
Experience: 5–7 Years
Location: Trivandrum, Kerala
Hybrid
Contract-to-Hire (C2H)
Role Overview
We are looking for an experienced Senior Project Manager to coordinate IT projects, manage delivery
timelines, track risks and dependencies, and collaborate with stakeholders and distributed teams to
ensure smooth project execution.
Key Responsibilities
• Define and track project scope, deliverables, schedules, resources, and dependencies.
• Maintain project trackers, status reports, risks, issues, and action items.
• Monitor project progress, follow up on commitments, and escalate delivery risks.
• Coordinate offshore teams, stakeholders, and external vendors.
• Facilitate project meetings and ensure timely closure of action items.
• Track defects, technical issues, change rollouts, and post-launch activities.
• Provide regular project updates to stakeholders and leadership.
Must-Have Skills
• 5+ years of IT project coordination or project management experience.
• Strong project planning, scheduling, and dependency tracking skills.
• Experience in risk, issue, defect, and resource management.
• Excellent stakeholder communication and reporting skills.
• Experience coordinating distributed teams and vendors.
• Knowledge of Agile methodologies and lightweight project tracking.
• Strong organizational, problem-solving, and follow-up skills.
• Excellent written and verbal English communication.
• PMP, PRINCE2, or other project management certification.
Good-to-Have Skills
• Experience working with international stakeholders, particularly Canadian teams.
• Exposure to Calgary-based stakeholders and cross-time-zone collaboration.
• Experience coordinating technical change rollouts and post-launch support.
• Relevant degree or equivalent practical experience.
Responsibilities
- Own the transition plan: shadow, reverse-shadow and handover milestones for eachsystem.
- Track knowledge-transfer progress and flag areas where the team is not yet ready totake over.
- Act as Scrum Master for both pods, or coordinate Scrum ceremonies across them.
- Manage the client relationship day to day, including status reporting, SLAs andescalations.
- Manage the team: onboarding, allocation, performance and retention.
- Set up L2/L3 support processes, on-call rotations and incident management.
- Manage scope, risks and change requests with the client.
Must have
- 12+ years in IT, with 5+ years managing offshore delivery for US or European clients.
- Has run at least one transition or takeover of an existing application from a client oranother vendor.
- Agile/Scrum delivery (Scrum Master or equivalent certification preferred).
- Experience setting up and running production support with defined SLAs.
- Technical enough to understand C++, .NET and SQL Server systems and challengeengineering estimates.
Nice to have Media and entertainment clients. ITIL or incident management experience. Managing teams split across India, Europe and the US.












