Performance Testiing

Strong Enterprise Customer Success Manager Profile (CPaaS / Telecom / B2B SaaS / Communication Platforms)

Mandatory (Experience 1) – Must have overall 6+ years of professional experience, with a minimum 3+ years specifically in Customer Success / Enterprise Account Management roles within CPaaS, Telecom, Communication Technology, Contact Center SaaS, or B2B SaaS organizations.

Mandatory (Experience 2) – Must have minimum 3+ years of experience managing enterprise-grade accounts with portfolio/account sizes of $50K+ ARR, preferably within communication platforms, customer engagement solutions, CRM ecosystems, or contact center products.

Mandatory (Experience 3) – Must have demonstrated ownership of renewals, upsell, cross-sell initiatives, and Net Revenue Retention (NRR) targets. Candidates with experience in quota-carrying customer success or revenue ownership roles will be highly preferred.

Mandatory (Experience 4) – Must have strong experience owning the complete customer lifecycle post-sales, including onboarding, adoption, retention, account growth, strategic account planning, and customer success execution.

Mandatory ( Experience 5) – Must have experience orchestrating complex enterprise onboarding initiatives involving 5+ stakeholders and cross-functional teams, coordinating with Product, Support, Engineering, Operations, and Customer teams.

Mandatory ( Experience 6) – Must be comfortable engaging and presenting to C-level executives, Directors, VP-level stakeholders, and enterprise decision-makers, with proven ability to build strategic long-term relationships.

Mandatory (Experience 7) – Must have the ability to understand and explain SaaS product architecture, APIs, integrations, messaging workflows, telephony concepts, and enterprise product ecosystems at a functional level.

Mandatory (Tools) – Must be proficient in HubSpot or similar CRM platforms, Customer Success tools, reporting dashboards, and analytics platforms to monitor account health, customer usage, and engagement metrics.

Mandatory (Domain) – Candidate must possess hands-on working knowledge in at least two of the following ecosystems: CPaaS platforms, Cloud Contact Center solutions, Telecom/VoIP infrastructure, SMS & Messaging ecosystem, Political/Civic-tech platforms, or Nonprofit/Advocacy domains.

Mandatory (Note) - This role will operate in U.S. time zones and requires candidates to be comfortable working in night shifts (approximately 6:00 PM IST onwards).

Key Responsibilities:

  Design, develop, and maintain efficient, reusable, and reliable Go code.

  Implement and integrate with back-end services, databases, and APIs.

  Write clean, scalable, and testable code following best practices and design patterns.

  Collaborate with cross-functional teams to define, design, and ship new features.

  Optimize application performance for maximum speed and scalability.

  Identify and address bottlenecks and bugs, and devise solutions to these problems.

  Stay up-to-date with the latest industry trends, technologies, and best practices.

Required Qualifications:

  Proven experience as a Golang Developer or similar role in software development.

  Proficiency in Go programming language, paradigms, constructs, and idioms.

  Experience with server-side development, microservices architecture, and RESTful APIs.

  Familiarity with common Go frameworks and tools such as Gin.

Knowledge implementing monitoring, logging, and alerting systems

  Experience with SQL and NoSQL databases (e.g., PostgreSQL, MySQL, MongoDB).

  Understanding of code versioning tools, such as Git.

  Strong understanding of concurrency and parallelism in Go.

  Experience with cloud platforms (AWS, GCP, Azure) and containerization (Docker, Kubernetes) is a plus.

  Excellent problem-solving skills and attention to detail.

  Ability to work effectively both independently and as part of a team.

Role & Responsibilities

As a Staff Engineer , you will play a critical role in defining and driving our backend architecture as we scale globally. You’ll own key systems that handle high volumes of data and transactions, ensuring performance, reliability, and maintainability across distributed environments.

Key Responsibilities-

• Own one or more core applications end-to-end, ensuring reliability, performance, and scalability.
• Lead the design, architecture, and development of complex, distributed systems, frameworks, and libraries aligned with Locus’s technical strategy.
• Drive engineering operational excellence by defining robust roadmaps for system reliability, observability, and performance improvements.
• Analyze and optimize existing systems for latency, throughput, and efficiency, ensuring they perform at scale.
• Collaborate cross-functionally with Product, Data, and Infrastructure teams to translate business requirements into technical deliverables.
• Mentor and guide engineers, fostering a culture of technical excellence, ownership, and continuous learning.
• Establish and uphold coding standards, conduct design and code reviews, and promote best practices across teams.
• Stay ahead of the curve on emerging technologies, frameworks, and patterns to strengthen Locus’s technology foundation.
• Contribute to hiring by identifying and attracting top-tier engineering talent.

Ideal Candidate

• Strong staff engineer profile
• Mandatory (Experience 1): Must have 9+ years in backend engineering with Java, Spring/Spring Boot, and microservices building large and scalable systems with clear production scale or reliability impact (latency, throughput, uptime, etc.) mentioned in the resume
• Mandatory (Experience 2): Must have been SDE-3 / Tech Lead / Lead SE for at least 2.5 years (should be there in the resume titles)
• Mandatory (Tech skills 1): Strong in DSA, system design, design patterns, and problem-solving
• Mandatory (Tech skills 2): Proven experience building scalable, reliable, high-performance distributed systems with architecture ownership and experience in core backend/platform services rather than feature teams
• Mandatory (Tech skills 3): Hands-on with SQL/NoSQL databases, REST/gRPC APIs, concurrency & async processing
• Mandatory (Tech skills 4): Experience in AWS/GCP, CI/CD pipelines, and observability/monitoring
• Mandatory (Communication): Excellent ability to explain complex technical concepts to varied stakeholders
• Mandatory (Company): Top product companies (logistics, supply chain, e-commerce, or B2B SAAS at large scale)
• Mandatory (Stability): Must have stayed for at least 2 years with each of the previous companies
• Mandatory (Education): B.Tech in computer science or related field from Tier 1, Tier 2 colleges

Immediate joiner preferred ! We are hiring for a hashtag

#Salesforce Developer with 7-11 years of experience for our fortune 500 and US based product development MNC client. The ideal candidate should excel in hashtag

#SFDC

#Salesforce Apex

#Salesforce Lightning

#BangaloreLocation

If you are a tech-savvy who loves teaching for others, looking for fixed income with flexible working basis? This opportunity is made for you. We are looking for Course Author to develop online courses. As a course developer will help in developing and recording (voice only) one or more of the following areas:

• Windows Server 2019
• VMWare vSphere 6.x
• Professional Cloud Security Engineer Certification
• Certified Kubernetes Application Developer (CKAD)
• Android Q
• Certified Kubernetes Administration
• Tableau Server 2019.x Administration
• Troubleshooting Docker
• React Native for the Impatient

Required skill:

• Fluency in the English language with a clear accent. Excellent
• communication skills, especially voice communication.
• Sufficient knowledge about the course subject according to the course level.