Business Developer

Job Objective

The primary objective of the role is to ensure smooth production by addressing Quality issues/problems in production and identifying better solutions and process improvement for operational efficiency. The manager is responsible for Quality Control from the Yarn to Packing Department, including the Lab. A key goal is to ensure 1st Quality Production while maintaining the Overall Rejection for the Plant to be below 5%.

Key Roles & Responsibilities

The responsibilities are categorized into several areas:

Operational

• Responsible for Quality Control for all Production Departments, including Knitting, Seaming, Washing, Boarding, Checking & Packing.

• Managing the Yarn Testing Lab and overseeing all Third Party & Self Inspections.

• Implementing stringent quality control systems and conducting audits to enhance product quality and reduce rejection / wastage.

• Conducting Online Quality Rounds to control quality issues at the online stage.

• Generating and maintaining various monthly/annual reports, such as AOQ (Average Outgoing Quality), Cost of Poor Quality, Quality Trends (All Stages), and Defects wise % reports for Knitting & Finishing.

• Handling and maintaining records of customer queries & complaints, along with corrective actions.

• Adhering to customer-specified Restricted Substance list (RSL) and practicing stringent quality and safety standards on the shop floor.

Strategy & Planning

• Responsible for Quality Compliance.

• Managing all types of Samples (Salesman, Shipment, PP Samples, etc.).

• Handling all Customer Complaints and managing Quality related Customer Coordination.

• Active participation in Quality related reengineering.
• Carrying out various Quality Systems like Quality Circle, 5S, Zero Quality, and TQM.

Additional Responsibility

• Training of New QC's.

• Conducting awareness & training sessions for Quality auditors to build their skill to meet customer quality norms in the process.

• Ensuring Factory Compliance - Technical.

• Supporting improved productivity and efficiency with the budgeted head count.

• Focusing on Cost Saving by striving for 0% reduction in wastage.

People Management

• Ensuring the team understands and adheres to defined clear roles and accountabilities.

• Developing and monitoring Key Performance Indicators (KPIs) of direct reportees and counseling them for development.

• Identifying training and development needs of team members and planning implementation.

• Driving a transparent, performance-driven and result-oriented culture within the team.

• Ensuring succession planning for the manager and critical roles in the team.

Our client is the industry-leading provider of AI Assisted Conversational messaging

solutions. They help Professionals and Institutes such as Doctor, Lawyers and Hospitals and

Education Institutes drive consumer experience over text messaging channels like SMS/

Whatsapp in their Enquiry management and Customer support processes. As a forward-

thinking global company, it continues to innovate and develop cutting-edge technologies like

Conversational AI, Chatbots, and Omnichannel solutions that redefine how businesses

digitally communicate with their customers. They integrate with Top CRMs like Salesforce,

Zoho, Hubspot among others to drive engagement in key moments, and have acquired 5000

customers across SMB’s and Mid-market (from small Professional Doctors and lawyers to

large global staffing companies and large insurance companies).

As the Director of Sales, you will play a pivotal role in driving business growth by engaging,

winning, and retaining customers for their messaging solutions. Their approach emphasizes

consultative selling, supported by cutting-edge sales tools across the entire funnel. Key

responsibilities include building and leading a sales team in India, achieving ambitious sales

targets, managing a pipeline of prospects, and forecasting performance with precision.

Key Responsibilities:

● Sales Team Leadership: Build and lead a high-performing sales team, ensuring the

achievement of a sales targets

● Pipeline Management: Develop and manage a robust pipeline of prospects to

consistently deliver positive results.

● Forecasting Accuracy: Provide accurate monthly and quarterly performance

forecasts, maintaining a 10-20% margin of error from actual bookings.

● Collaboration with Customer Success and Development Teams: Work closely

with customer success and development teams to meet customer requirements

effectively.

● Market Insights and Playbooks: Collaborate with the US-based VP Marketing to

identify market opportunities, work with large/medium customers and partners, and

create relevant sales playbooks and collaterals.

● Customer Engagement: Understand customer sales and marketing processes,

provide consultancy on best messaging programs, and evangelize company’s

solutions.

● Ensure the team is able to generate their own leads to meet assigned quotas.

What we need:

● Minimum 12+ years hands-on prior work experience with SaaS sales

● Prefer at least 6-8 years successfully running a sales organization (team)

● Willingness to work in US shift timing- 7pm- 4am IST.

● Love crushing goals and quotas

● Ability to live, eat and breathe data and insights. You should also be able to look at

Customer’s dashboard and make sense of what’s happening - which campaigns are

performing, who are their most responsive sales guys etc.

● Agile, Nimble, and energetic - These are the hallmarks of a magician. Nimble but

long-term planning, quick and agile execution which can be measured on a day-to-

day basis.

● Breathes Customers - Extremely customer centric and willingness to go that extra

mile to win a customer and more importantly woo them. This is their Core Value and

they want the DoS to exhibit it aplenty.

● Self-starter, motivated individual - who can work alone and create an impact

● Strong team player - Ability to work with cross geographical teams and in different

time zones.

Company Benefits:

● Attractive Salary: Enjoy a generous fixed compensation that recognizes your

expertise and leadership.

● Performance-based Incentives: Your contributions and achievements will be

rewarded through performance-based incentives, reflecting the value you bring to the

organization.

● Bonus Compensation: Standout performance may lead to additional bonuses

through the reward process, recognizing your exceptional contributions.

● Comprehensive Insurance Coverage: Group medical insurance for you, your

spouse, and two children, along with personal accidental insurance.

● Shift Allowance: Additional compensation is offered for specific shifts, ensuring that

you are fairly rewarded for your commitment and dedication.

● Employee Wellness: Well-being of employees is at the forefront. Work in an

environment that promotes a healthy work-life balance, allowing you to excel in both

your professional and personal life.

● Experience of a lifetime:

○ The freedom and flexibility to handle your role in a way that’s right for you

○ Gain exposure to a dynamic and growing global business environment

○ Exposure to innovative and cutting-edge technology and tools 

○ Scope to showcase one’s analytical capabilities and make high impact

contributions to Business teams

Key Responsibilities: 

• Manage the day-to-day accounting operations of the e-commerce business, including accounts payable and receivable, general ledger entries, bank reconciliations, and payroll processing 

• Ensure timely and accurate recording of financial transactions in accordance with accounting principles and regulations

 • Perform monthly and year-end closing procedures, including preparing financial statements and reports, such as profit and loss statements and balance sheets 

• Reconcile financial discrepancies by collecting and analysing account information

 • Work closely with the e-commerce team to provide financial insights and analysis for decision-making

 • Develop and implement financial controls to ensure compliance with company policies and procedures

 • Manage tax filings, including sales tax, use tax, and income tax

 • Assist with budgeting and forecasting processes, as well as financial modelling and analysis

• Collaborate with external auditors to provide necessary documentation and support for audits

   • Identify and implement cost-saving initiatives.

Qualifications: • Bachelor's degree in Accounting, Finance or related field 

• 3+ years of experience in accounting, preferably in the e-commerce industry 

• CPA or CMA certification preferred 

• Excellent knowledge of accounting principles and regulations

 • Experience with accounting software and e-commerce platforms 

 • Strong analytical and problem-solving skills

 • Ability to work collaboratively with cross-functional teams 

• Attention to detail and accuracy

 • Excellent communication skills

 • Proficient in Microsoft Office and accounting software

Reconciliation:

1. Bank Reconciliation: Reconcile the bank statements with the company's cash book to ensure that all transactions are recorded accurately.
2. Accounts Receivable Reconciliation: Reconcile the accounts receivable ledger with the general ledger to ensure that all accounts are accurate and up to date.
3. Accounts Payable Reconciliation: Reconcile the accounts payable ledger with the general ledger to ensure that all vendor accounts are accurate and up to date.
4. Intercompany Reconciliation: Reconcile transactions between different entities within the same company to ensure that all intercompany accounts are accurate and up to date.
5. Payroll Reconciliation: Reconcile payroll records with bank statements to ensure that all payroll transactions are recorded accurately.
6. General Ledger Reconciliation: Reconcile reconcile the general ledger with subsidiary ledgers to ensure that all accounts are accurate and up to date.
7. E-commerce Platforms Reconciliation: Reconcile all the entries of all B2B and B2C e-commerce platforms.

• Deepening the relationship with B2B2C channel
• Strengthening the relationship with existing customers
• Selling the company's diabetes management plans through outbound calls to a set of pre generated leads
• Managing relationship with onboarded customers and taking feedback and resolving customer queries
• Receiving in-bound calls from the customer and helping them to understand the company's plans and offerings
• Being the second point of contact for partner doctors and hospitals and visiting them when required, to resolve their queries
• Understanding customers’ requirements from the product standpoint and developing an in depth understanding of the healthcare eco-system

Desired Candidate Profile

• At least a graduate in any stream from a reputed university
• A decent understanding of the sales and customer acquisition processes
• Good social skills with ability to understand customer needs and developing relationships with people
• Past experience in successfully closing sales deals remotely is a must
• Openness to move around in NCR and meet doctors
• Past experience of 3-5 years in similar roles either with healthcare start-ups or in a similar role in related or other industries
• Fluency in English and Hindi is a must
• Proficiency in using internet and tools such as Microsoft Word and Microsoft Excel 

Key Responsibilities :

Look through the various DevOps Tools/Technologies and identify the strengths and provide direction to the DevOps automation team

Out-of-box thought process on the DevOps Automation Platform implementation

Expose various tools and technologies and do POC on integration of the these tools

Evaluate Backend API's for various DevOps tools

Perform code reviews keep in context of RASUI

Mentor the team on the various E2E integrations

Be Liaison in evangelizing the automation solution currently implemented

Bring in various DevOps best Practices/Principles and participate in adoption with various app teams

Must have:

Should possess Bachelors/Masters in computer science with minimum of 8+ years of experience

Should possess minimum 3 years of strong experience in DevOps

Should possess expertise in using various DevOps tools libraries and API's (Jenkins/JIRA/AWX/Nexus/GitHub/BitBucket/SonarQube)

Should possess expertise in optimizing the DevOps stack ( Containers/Kubernetes/Monitoring )

2+ Experience in creating solutions and translate to the development team

Should have strong understanding of OOPs, SDLC (Agile Safe standards)

Proficient in Python , with a good knowledge of its ecosystems (IDEs and Frameworks)

Proficient in various cloud platforms (Azure/AWS/Google cloud platform)

Proficient in various DevOps offerings (Pivotal/OpenStack/Azure DevOps

Requirements:

• Passion for building and delivering great software with a strong sense of ownership.
• Good understanding into .Net Core and PS
• Minimum of two years of experience in building web applications using ASP.NET MVC and .NET platform in general.
• Should have strong UI development skills using HTML, CSS/JavaScript frameworks.-

     Good understanding of IIS configuration

• Strong experience with Build and Release, Agile processes and Estimation/Planning-
  
  Exposure to New Relic or similar tools to optimize web application performance
  Strong expertise in SQL programming, with experience of writing & optimizing queries that access/process millions of records-
  Experience of architecting and designing web applications and servicesTeam TA,LeadSquared (ref:hirist.com)