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Team -Support Operations — Technical Solutions
Level - IC3 (4–7 years of relevant experience)
Location - India (Remote) IST time zone, with overlap with US East/Central teams
Reports To -Technical Manager
Manages -Not a people-manager role, but a lead role with real technical authority
Employment Type -Full-time
ABOUT DELTEK
Deltek is the leading global provider of software and solutions for project-based businesses — serving government contractors, professional services firms, and architecture & engineering companies. Our products help customers manage the full project lifecycle, from winning work and planning resources to executing delivery and getting paid.
The Support Operations Technical Solutions team sits inside Deltek's Customer Success organization. We build and maintain the internal tooling, integrations, and AI-powered workflows that allow Deltek's support and customer success teams to operate at scale — intelligent case routing, knowledge-base agents, data pipelines between Salesforce, Gainsight, and Oracle Service Cloud, and automation that removes manual work from high-volume support processes.
THE ROLE
We are looking for a Senior System Engineer to take technical ownership of our most complex solutions. This is not a management role — it is a senior individual contributor role with real architectural authority and a multiplier effect on the team around you.
You own problems end-to-end. You design the solution before writing the first line, consider downstream impacts before committing to an approach, and hold the technical bar for the work your team delivers. You are the person a junior engineer turns to when they're stuck, and the person a business stakeholder trusts to tell them whether an idea is feasible and what it will cost to maintain.
In your first year, you can expect to:
- Own the end-to-end design and delivery of major integrations and AI-enabled components from architecture through deployment and post-launch stability
- Lead solution design for the team's most complex problems using PHP, JavaScript, Workato, APIs, and Web Services
- Evaluate technology and platform tradeoffs and make defensible, documented recommendations that balance short-term delivery with long-term maintainability
- Apply AI, automation, and agentic architectures to business problems at production scale — not as experiments, but as shipped systems
- Anticipate performance, operational, and security risks before they reach production; design with those constraints in mind from day one
- Set engineering standards and review the work of IC1/IC2 engineers, making them better through structured feedback and clear design expectations
- Partner directly with CS operations leadership and cross-functional stakeholders to translate ambiguous business needs into concrete technical strategies
This role suits an engineer who is past proving they can build things, and is now focused on building the right things in the right way — and helping others do the same.
WHAT WE'RE LOOKING FOR
Must-Have Technical Skills
- PHP and JavaScript: Production depth: You have designed and shipped non-trivial systems in these languages. You understand performance characteristics, know where the footguns are, and write code you'd be comfortable having reviewed by a senior peer.
- Integration architecture: You have designed system-to-system integrations — not just consumed APIs. You understand data flow, transformation logic, error handling, retry strategies, and idempotency.
- AI / LLM applied experience: You have built or led the build of AI-assisted workflows, LLM-based tools, or agentic systems in an operational or product context. You know the difference between a demo and a production-grade AI system.
- Relational databases: Query and schema design: You write optimized SQL, design schemas with long-term maintainability in mind, and understand when a query will cause production problems before it does.
- Full-stack troubleshooting at depth: You can diagnose complex, multi-layer issues — across front-end, API, back-end, and database — and trace the root cause without being handed a reproduction case.
- Technical tradeoff analysis: When evaluating tools, platforms, or approaches, you can articulate the tradeoffs clearly — not just pick what you know best — and document the rationale in a way that holds up six months later.
- Agile technical leadership: You have led technical workstreams in a sprint-based environment: broken down epics, written meaningful acceptance criteria, and been accountable for team delivery quality.
- Documentation and design artifacts: You produce architecture diagrams, solution designs, and technical decision records that others can act on — not just notes for yourself.
Must-Have Leadership & Soft Skills
- Technical mentorship: You actively make the engineers around you better. Code reviews are teaching opportunities, not gatekeeping. Design reviews are conversations, not approvals.
- Stakeholder communication: You can translate a technical constraint into a business impact, and a business requirement into a technical specification. You don't hide behind jargon or over-simplify to avoid hard conversations.
- Ownership under ambiguity: When a problem is poorly defined, you ask the right questions to define it — then own the answer. You don't wait for complete requirements before starting to think.
- Proactive risk management: You raise issues before they become incidents. You've learned from production failures and carry those lessons into design decisions.
- Business context awareness: You understand how the systems you build affect end users and business operations. You've made engineering decisions informed by that context, not just by technical preference.
Nice-to-Have Skills
Prioritized by relevance to this team's current and near-term roadmap:
Oracle Service Cloud
Workato / iPaaS
Salesforce
Gainsight
Agentic AI / LLM Ops
Snowflake
Microsoft Power BI
Microsoft Power Apps
Cloud-native development
Experience designing agentic AI systems — not just integrating LLM APIs — is highly relevant to where this team is going. Candidates who have shipped multi-step agent architectures with tool-calling, memory, and guardrails will stand out.
RESPONSIBILITIES
Design & Architecture
- Own end-to-end technical solution design — from requirements through architecture, implementation, and post-launch stability — for the team's most complex initiatives
- Lead solution design using PHP, JavaScript, Workato, APIs, and Web Services; ensure solutions are scalable, maintainable, and aligned with established governance standards
- Evaluate tradeoffs across tools, platforms, and architectural patterns; produce documented recommendations that account for both short-term delivery needs and long-term operational cost
- Anticipate downstream impacts, performance bottlenecks, and operational risk during the design phase — not as an afterthought in retrospect
- Author and maintain Architecture Decision Records (ADRs) and technical design documents for all major solution components
AI, Automation & Integration
- Apply AI, automation, and agentic architectures to complex business problems at production scale — designing for reliability, observability, and graceful failure
- Lead the integration of AI-enabled components (LLM workflows, intelligent routing, agentic tools) into the team's operational platform
- Design and oversee integrations between Deltek's CS platforms (Oracle Service Cloud, Salesforce, Gainsight) and internal data systems, ensuring data integrity, performance, and auditability
- Evaluate new AI frameworks, LLM providers, and automation platforms; provide grounded, implementation-level recommendations rather than theoretical assessments
Technical Leadership & Mentoring
- Serve as the primary technical reviewer for IC1/IC2 engineers — conducting structured code and design reviews that build capability, not just ship code
- Break down complex initiatives into well-scoped workstreams that junior engineers can execute with confidence and appropriate independence
- Establish and enforce engineering standards: code quality, documentation, testing coverage, deployment practices, and incident response
- Identify skill gaps in the team and work with the manager to address them through pairing, documentation, or structured learning
Stakeholder & Cross-functional Engagement
- Translate ambiguous business and operational requirements from CS leadership into concrete technical strategies with clear milestones and measurable outcomes
- Engage directly with senior stakeholders — CS operations leads, product owners, IT — to align on priorities, surface risks, and manage technical expectations
- Represent the technical perspective of the team in cross-functional planning and architecture discussions
Operate & Improve
- Own post-launch stability of solutions you design: monitor, respond to incidents, and drive root-cause resolution — not just resolution
- Drive continuous improvement of the team's delivery practices: identify process friction, propose solutions, and follow through on implementation
- Stay current on AI, automation, and integration technology evolution; bring relevant advances back to the team with a concrete point of view on applicability
QUALIFICATIONS
- Education: Bachelor's degree in Computer Science, Electrical or Electronics Engineering, or a related technical discipline. Equivalent demonstrated experience considered.
- Experience: 4–7 years of hands-on experience in software engineering, systems integration, or closely related work, with at least 2 years at a level where you have owned technical design decisions — not just implemented them.
- Coding evidence: A portfolio, GitHub profile, architecture document, or production system you can speak to in depth. At IC3, we expect you to be able to walk through a non-trivial design decision you made and defend the tradeoffs.
- AI / ML: Practical, production-level experience with LLMs or AI tooling — not just prompt engineering or personal experimentation. Familiarity with frameworks such as LangChain, OpenAI APIs, or similar platforms is a strong plus.
- Collaboration model: Comfortable working as a technical authority in a distributed team. The role requires regular IST overlap with US East/Central stakeholders (approximately 6:30 PM – 10:30 PM IST for at least part of the week).
- Language: Strong written and spoken English. At IC3, much of your influence operates through written design documents, async reviews, and stakeholder communications. Precision in writing matters.
WHAT TO EXPECT WORKING HERE
- Technical authority with real impact — your design decisions ship to production and affect how thousands of Deltek customers experience support
- Exposure to production AI/agentic systems and direct involvement in shaping where the team's AI roadmap goes next
- A team where senior engineers are trusted to lead, not managed step-by-step — you will have autonomy commensurate with your accountability
- Structured growth path: IC3 engineers who demonstrate architectural leadership and cross-functional influence have a clear track toward Staff or Associate Director scope
- Regular 1:1s, design review forums, and a manager who will invest in your growth rather than just your output
Designation – Nodejs Developer
Experience – Min 3+ Yrs
Location: Ahmedabad ( WFO)
We are seeking a highly skilled Senior Node.js Developer with expertise in SQL and MongoDB to join our dynamic team.
As a key member of our development team, you will be responsible for managing the interchange of data between the server and users, as well as developing server-side logic. Your primary focus will be on the development of all server-side logic, ensuring high performance and responsiveness to requests from the front-end. Additionally, your experience with both SQL and NoSQL databases will be crucial in defining and maintaining our data storage solutions.
Responsibilities:
Develop and maintain server-side applications using Node.js.
Design and implement RESTful APIs for seamless integration with front-end applications.
Collaborate with front-end developers to integrate user-facing elements with server-side logic.
Optimize applications for maximum speed and scalability.
Implement security and data protection measures.
Design and maintain database schemas for both SQL (e.g., MySQL, PostgreSQL) and NoSQL (e.g., MongoDB) databases.
Manage and mentor junior developers, providing technical guidance and support.
Stay updated with emerging technologies and industry best practices.
Requirements:
Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent work experience.
Minimum 4 years of experience in Node.js development.
Proficiency in JavaScript/TypeScript and frameworks such as Express.js.
Strong understanding of asynchronous programming and event-driven architecture.
Experience with SQL databases (e.g., MySQL, PostgreSQL) and proficiency in writing complex SQL queries.
Experience with NoSQL databases (e.g., MongoDB) and familiarity with their query languages.
Familiarity with ORM libraries (e.g., Sequelize, Mongoose) for database interaction.
Knowledge of version control systems (e.g., Git).
Understanding of CI/CD pipelines and deployment processes.
Excellent communication and teamwork skills.
Ability to lead and mentor a team of developers.
Job Title: Associate Backend Engineer
Job Summary:
We are looking for an enthusiastic and motivated Associate Backend Engineer with 1 to 2 years of experience to join our growing engineering team. Whether you're a recent graduate or have some industry experience, this role offers a strong foundation to grow your skills in real-world backend development. You’ll work closely with experienced engineers and contribute to the design, development, and maintenance of scalable backend systems that power our products.
This position is ideal for individuals who are eager to learn, write production-grade code, and grow into a high-performing backend engineer.
Website: https://www.thealteroffice.com/about
Key Responsibilities:
- Assist in building and maintaining backend services and APIs for web and mobile applications.
- Work with both relational (MySQL, PostgreSQL) and NoSQL (MongoDB, Redis) databases for data modeling and storage.
- Write clean, maintainable, and well-documented code under guidance.
- Contribute to authentication, authorization, and other core backend features.
- Collaborate with cross-functional teams including product, frontend, and QA to deliver complete features.
- Participate in code reviews and incorporate feedback to improve code quality.
- Debug issues, write unit/integration tests, and help maintain service reliability and performance.
- Learn to work with CI/CD pipelines, version control (Git), and deployment workflows.
- Use tools like Docker, basic cloud services (AWS/GCP/Azure), and optionally explore monitoring/logging tools.
- Explore new technologies such as GraphQL, WebSockets, or message queues (e.g., Kafka, RabbitMQ) when relevant.
Requirements:
- 1 to 2 years of backend development experience, including internships, academic projects, freelance, or open-source work.
- Familiarity with at least one backend programming language (e.g., Python, Java, Go, JavaScript, etc.).
- Basic understanding of RESTful APIs, HTTP, databases, and server-side logic.
- Exposure to SQL and NoSQL databases and understanding of CRUD operations.
- Familiarity with Git and fundamental development workflows.
- Willingness to learn and apply best practices in scalability, security, and asynchronous programming.
- Strong problem-solving mindset and eagerness to take feedback and grow.
- Good communication and collaboration skills in a team environment.
AECOR OVERVIEW
At Aecor, we accelerate the development of digital capabilities. In practice, that means helping ambitious organisations to build products and processes they need to close the digital skills gap within their organisation today, so that they thrive tomorrow. Our clients, who operate in a diverse range of vertical markets, rely on our experience, agility and skills to help them address some of the toughest challenges facing their businesses. We bring aboard thinkers, passionate developers and inspiring technologists to help us solve these challenges. Together, we're united by a sense of pragmatism, purpose and a deeply-held belief that digital products and technology alone won’t transform a business or save the world: its people that count. For more details, kindly visit our website: www.aecordigital.com
PHP Developer
About the job:
As a Senior PHP Developer, you will design, architect and develop applications that delight our clients. You will work closely with Product Managers to understand the product roadmap, plan and estimate current priorities and future delivery for the project. You will own and run the day to day Scrum meetings and task management for the project development team and empower them to deliver high quality, secure and scalable products using Agile principles.
You will be leading other developers to form a project team therefore a commitment to collaborative problem solving, good leadership and good communication is essential for this role.
Responsibilities:
· Design, architect and build applications for in PHP
· Integration of user-facing elements developed by front-end developers
· Build efficient, testable, and reusable PHP modules
· Solve complex performance problems and architectural challenges
· Integration of data storage solutions
· Ensure the performance, quality, and responsiveness of applications
· Collaborate with the project team to define, design, and deliver new features
· Identify and correct bottlenecks and fix bugs
· Work to agile development methodologies delivering solid and clean code
· Delivering new functionalities, using the most appropriate tools and techniques
Skills:
· Strong knowledge of PHP web frameworks such as Laravel, CakePHP
· Understand the fully synchronous behavior of PHP
· Understanding of MVC design patterns
· Basic understanding of front-end technologies, such as JavaScript, HTML5, CSS3,jQuery
· Knowledge of object-oriented PHP programming
· Understanding accessibility and security compliance
· Strong knowledge of the common PHP or web server exploits and their solutions
· Understanding fundamental design principles behind a scalable application
· User authentication and authorization between multiple systems, servers, and environments
· Integration of multiple data sources and databases into one system
· Familiarity with limitations of PHP as a platform and its workarounds
· Creating database schemas that represent and support business processes
· Familiarity with MySQL, MongoDB
· Proficient understanding of code versioning tools, such as Git
· Knowledge of CMS and e-commerce platforms like WordPress, WooCommerce,
· Drupal, Magento is not essential but preferable.
Product Development
At E2open, you will be an integral member of a dynamic organization, working on cutting-edge technology that transforms the way companies do business with their trading partners in complex, multi-tier supply chains. Currently, E2open is seeking an energetic Application Engineer to join our Research & Development Group. This position involves the development of leading-edge Software-as-a-Service (SaaS) supply chain management applications that drive complex multi-company supply chain management dashboards, workflows, and business-to-business supply chain data interchanges.
Technical Requirements
- Strong experience in Core Java 8 and above, Collections and Data structures.
- Develop solutions using core java, Spring / Spring Boot, JSON, Rest API and other web technologies.
- Ability to design and develop UIs like Javascript, HTML5, Angular and end to end integration.
- Object oriented analysis and design using common design patterns.
- Enforcing and Writing code following good standards (well documented with good code coverage and properly tested code).
- Excellent knowledge of Relational Databases, SQL and ORM technologies (Hibernate and Mybatis). Ability to model & design databases for high availability and high volume.
-Must have experience in core Php.
-Proficiency in Php and Php based MVC frameworks like laravel.
-Good knowledge of the OOPs concepts
-Development of Php based web application
-Development of Php based APIs
-Contribute to a backend web application with clean, portable, well-documented code
-Work closely with a team to ensure the successful front end
-Taking static HTML/CSS frontend code and integrating with custom Php website and web app
-On time delivery of the projects
-Able to work in a team as well as individually.
Job Type: Full-time
Basic experience developing web applications using Cake PHP or other MVC framework
Strong PHP skills with any MVC Framework -Cake PHP / Laravel / Yii / Code ignitor, etc.
Strong MySQL, AJAX, jQuery, HTML & JavaScript skills
Experience integrating Payment Gateway and third-party PHP libraries is preferable
Work alongside a broader team with a focus on Design, UX, Optimization, Back End processes, DevOps Efficiency with the goal of delivering high-quality projects using the latest tech stack. A keen eye for detail, along with a passion to deliver quality, customer-focused solutions is absolutely essential.
Championing Web Development: You will be responsible for handling web development from ideation to production.
Collaboration with product manager and other developers, owning a large part of the process from problem understanding to shipping the solution.
Contribute best-in-class programming skills to develop highly innovative, consumer-facing web products.
Desired Profile
Great skills in PHP MVC frameworks like Laravel, CodeIgniter, etc.
Extensive Experience in API integration and development is required.
Experience in jQuery and AJAX.
Working knowledge of web technologies including HTML, and CSS is required.
Basic understanding of version control systems like Git and SVN.
Experience working with AWS or any other Linux Cloud Servers is a huge plus.
Passionate about writing clean, efficient, and maintainable code.
Strong analytical and debugging skills and experience building consumer systems at scale.
About the role:
As a product engineer I/II, you will be responsible for continuous improvement of Cashfree experience for all our customers and end- users. You will dream big but identify and take small steps towards achieving that goal. You will receive great feedbacks at every step of the development cycle from your peers to our customers and end- users.
You may be working on architecting the money disbursement flow or creating most- friendly interface for consumer payment. All our engineers identify as generalist and building products that are useful and delightful are core to our engineering culture.
You're more than a coder. You wil be part of entire product process, from conceptualizing till post- launch evaluation. You should have deep empathy for the users to minimize the gap between what we build and what they need. Have sound judgement to balance between code writing speed and it's maintainability. Knowledge of variety of server- side/ frontend frameworks is desirable but not compulsory










