Node.js / AI Engineer

Ontrac Solutions is a leading technology consulting firm specializing in cutting-edge solutions that drive business transformation. We partner with organizations to modernize their infrastructure, streamline processes, and deliver tangible results.

Our client is actively seeking a Conversational AI Engineer with deep hands-on experience in Google Contact Center AI (CCAI) to join a high-impact digital transformation project via a GCP Premier Partner. As part of a staff augmentation model, you will be embedded within the client’s technology or contact center innovation team, delivering scalable virtual agent solutions that improve customer experience, agent productivity, and call deflection.

Key Responsibilities:

• Lead the design and buildout of Dialogflow CX/ES agents across chat and voice channels.
• Integrate virtual agents with client systems and platforms (e.g., Genesys, Twilio, NICE CXone, Salesforce).
• Develop fulfillment logic using Google Cloud Functions, Cloud Run, and backend integrations (via REST APIs and webhooks).
• Collaborate with stakeholders to define intent models, entity schemas, and user flows.
• Implement Agent Assist and CCAI Insights to augment live agent productivity.
• Leverage Google Cloud tools including Pub/Sub, Logging, and BigQuery to support and monitor the solution.
• Support tuning, regression testing, and enhancement of NLP performance using live utterance data.
• Ensure adherence to enterprise security and compliance requirements.

Required Skills & Qualifications:

• 3+ years developing conversational AI experiences, including at least 1–2 years with Google Dialogflow CX or ES.
• Solid experience across GCP services (Functions, Cloud Run, IAM, BigQuery, etc.).
• Strong skills in Python or Node.js for webhook fulfillment and backend logic.
• Knowledge of NLU/NLP modeling, training, and performance tuning.
• Prior experience working in client-facing or embedded roles via consulting or staff augmentation.
• Ability to communicate effectively with technical and business stakeholders.

Nice to Have:

• Hands-on experience with Agent Assist, CCAI Insights, or third-party CCaaS tools (Genesys, Twilio Flex, NICE CXone).
• Familiarity with Vertex AI, AutoML, or other GCP ML services.
• Experience in regulated industries (healthcare, finance, insurance, etc.).
• Google Cloud certification in Cloud Developer or CCAI Engineer.

Note: Apply only if you have worked minimum of 2 years  in your current organisation 

Basic Qualifications

• Bachelor’s degree in Engineering with specialization in Computer science or related field
• 5+ years of experience as a software engineer in a product development setting
• Love of technology and experience with one or more programming languages from Java, Python, or Go
• Experience in full-stack development including designing APIs and integration patterns, implementing security, implementing frameworks for Unit and End-to-End testing
• Experience with micro-services architecture
• Experience in one or more frameworks like Spring, GRPC, Flask, etc.
• Extensive experience in a test-driven development environment
• Understanding of CI/CD practices including code check-in policies, automated unit tests, automated code deployments, etc.
• Ability to grasp new technologies and use them effectively to create industrial-strength software.
  
  

Preferred Qualifications

• Good communication skills. You can communicate well in the English language with product managers, your team members, and external stakeholders, to understand their needs and convey yours, in a clear, precise manner - verbally, or in writing. 
• Strong collaboration skills. You have demonstrated the ability to work with both - senior & junior technical professionals and get work done. You quickly earn the trust of the people you work with. People enjoy and have fun working with you.
• Deadline oriented. You understand that deadlines are meant to be met. Challenges will surface, and obstacles and roadblocks will cause delays, but you plan for them in advance and still ship your features on time to meet your commitments.
• Bias for action. Your default setting is to take action, and not wait for things to happen. You love to learn about new technologies and advancements in the software industry.

• Drive the architecture and design of large-scale, multi-tiered, distributed software applications, tools, systems and services using object-oriented design, distributed programming, Java/Node/ Python, .Net.
• Hands on experience in delivering high quality software products.
• Gather business and functional requirements from external and/or internal customers and end-users, and translate requirements into technical specifications to build robust, scalable, supportable solutions that work well between a ranges of complex systems.
• Serve as technical lead throughout the full development lifecycle, end-to-end, from scoping, planning, conception, design, implementation and testing, to documentation, delivery and maintenance.
• Provide design reviews for other engineers, including feedback on architecture and design issues, as well as integration, performance and scalability.
• Manage resources on multiple technical projects and ensure schedules, milestones, and priorities are compatible with technology and business goals.

• Strong working knowledge of Typescript, MongoDB, MySQL, Express

• Strong proficiency in TypeScript, JavaScript including DOM manipulation and the JavaScript object model, ES6

• Hands-on experience in React JS

• Strong understanding of HTML5, CSS3

• Strong understanding of NodeJS fundamentals

• Knowledge and experience working with PostgreSQL is a major plus

• Experience with ORM libraries

• Familiarity with RESTful APIs

• Knowledge of tools like Git, GitHub, JIRA, Cucumber, Jasmine, and others that make coding more efficient and easier to share
• Familiarity of working in either the AWS Cloud or Azure including Docker + Kubernetes based microservice deployment.

1. Develop high performance mobile and web applications in Artificial Intelligence, Machine
Learning, Android, iOS and various frontend and backend technologies.

2. Create requirements, design documentation and test plans for above, adhering to
standard templates provided by the organization.

3. Write clean, maintainable, efficient code that confirms to software development
standards.

4. Well versed with multiple front end and backend technologies such as Angular, BootStrap,
Node, PHP, Spring, ReactJS, etc.

5. Understand full stack development process and is familiar with REST.

6. Can interact with client directly on requirement gathering, delivery planning and
implementation

Job Location: Thane

About The Company
Vested is a cross-border wealth platform on a mission to enable local investors to go global. Our first step is to empower retail investors from India with access to the US stock market. Vested provides a low cost and easy-to-use platform that includes knowledge and insights to help clients make smart investment decisions.

Job Description
We are looking for a full stack developer interested in building high performance web app and company page. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. You will ensure that these components and the overall application are robust and easy to maintain. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

Skills

• Firm grasp of the JavaScript, React.js, and Node.js
• Experience with popular React.js workflows (Redux)
• Ability to write well-documented, clean Javascript code
• Rock solid at working with third-party dependencies and debugging dependency conflicts
• Familiarity with native build tools, like Android Studio, XCode, and Gradle
• Understanding of REST APIs, the document request model, and offline storage
• Familiarity with SQL databases
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools (Git).

Technical expertise necessary:

• 2+ years of experience on the Node.js
• 2+ years of experience with popular React.js, workflows (Redux), and Express.js
• 2+ years of experience with SQL databases
• 1+ years of experience with AWS and Redis
• Experience creating charts and graphs
• Deep understanding of RESTful APIs
• Experience deploying and maintaining a micro-service architecture
• Experience with server-less infrastructure paradigms (AWS Lambda, etc).
• Experience building a scalable product is a bonus!

Our perfect candidate is someone that:

• is proactive and an independent problem solver
• is a constant learner. We are a fast growing start-up. We want you to grow with us!
• is a team player and good communicator

KRAs:

• Liaise with business/departmental stakeholders, understanding requirements
• Making project plan and enhancement feature release roadmap
• Working hands-on for product enhancements
• Producing, testing and debugging code

Job brief:

We are looking for a Senior Solution Engineer to lead and implement solution enhancements. You will work with top management to define solution requirements and take the lead on technical aspect of the project.

In this role, you should be able to work independently with little supervision. You should have excellent organization and problem-solving skills. If you also have hands-on experience in technology development and agile methodologies, we’d like to meet you.

Your goal will be to enhance and develop high-quality technology solutions that is aligned with user needs and business goals.

Responsibilities

• Develop high-quality technology design and architecture
• Identify, prioritize and execute tasks in the software development life cycle
• Develop tools and applications by producing clean, efficient code
• Automate tasks through appropriate tools and scripting
• Review and debug code, perform validation and verification testing
• Identify 3rd party integration opportunity and engage with 3rd party team on technology and business aspect and drive successful integration

• Develop technology solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle
• Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions
• Demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
• Protect operations by keeping information confidential
• Provide information by collecting, analysing, and summarizing development and service issues.

Skillset requirements:

• Knowledge of selected programming languages (e.g. Python, C++) and the Java/J2EE platform
• In-depth knowledge of relational databases (e.g. PostgreSQL, MySQL) and NoSQL databases (e.g. MongoDB)
• Java/JEE, Spring, JSON, XML, NoSQL Database(MongoDB, Cassandra), Distributed System, RDBMS, ePub3, MVC frameworks, Design Patterns, Javascript, JQuery, JSON
• Ability to use version control software such as GIT and SVN
• Experience as an applications programmer on large-scale data base management systems
• Experience writing SQL queries for SQL Server or another Relational Database is required
• Experience in LAMP (Linux, Apache, MySQL, PHP/Python/Perl) and/or server-side Java programming with Web 1.0 MVC frameworks and experience in JEE technologies like Servlets, JSPs, EJBs, Web Services, JMS, JAXB.
• Design, develop and implement unit and scenario testing for existing code base and for new functionality under development
• High scalability projects involving cloud-based infrastructure design and implementation
• Good understanding of Web Services protocols such as REST, SOAP and API design for extensibility and portability
• Experience debugging distributed systems with high data loads
• Deep understanding of distributed data model
• Solid understanding of the Software as a Service (SaaS) model in the online environment

Mindset requirements:

• Solution mindset
• Teamwork
• Analytical & Critical Thinking
• Attention to details