• Should be from OEM background.
• Experience should be 2-3 years
• Should be good in communication (English and Hindi) Skill Sets- Consulting and farming of Enterprise clients.
Responsibilities:
• Attending the Business requirement call with the client key stakeholders.
• Define project scope, document requirements as per the client needs and expectations.
• Get the requirements Sign-Off from the client before starting the implementation.
• Gathering the data & entered the same for Record to Report session.
• Presenting the Record to Report session to client.
• Successfully resolve client questions; Research and troubleshoot issues; Report findings and propose solutions to Product Management team to resolve issues;
• Identify impact to other project implementations and closely work with the Sales and Product Management teams to identify options and recommendations.
• Educate the users concerning best practices of working.
• Data migration.
• Testing of ERP.
• Post Go Live Support and Handover.
• Presenting the other session Case to resolution, marketing to ROI
• Form customization
• Workflow design
• Preparation of any Process document required by client.
About Ivan Infotech Pvt Ltd
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2. Excellent understanding of Python.
3. Configuration and managing databases such as MySQL, Mongo
4. Excellent troubleshooting
5. Working knowledge of various tools, open-source technologies, and cloud services
6. Awareness of critical concepts in DevOps and Agile principles
7. Understanding customer requirements and project KPIs
8. Implementing various development, testing, automation tools, and IT infrastructure
9. Planning the team structure, activities, and involvement in project management activities.
10. Managing stakeholders and external interfaces
11. Setting up tools and required infrastructure
12. Defining and setting development, test, release, update, and support processes for DevOps operation
13. Have the technical skill to review, verify, and validate the software code developed in the project.
14. Troubleshooting techniques and fixing the code bugs
15. Monitoring the processes during the entire lifecycle for their adherence and updating or creating new processes for improvement and minimizing the wastage
16. Encouraging and building automated processes wherever possible
17. Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management
18. Incidence management and root cause analysis
19. Coordination and communication within the team and with customers
20. Selecting and deploying appropriate CI/CD tools
21. Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline)
22. Mentoring and guiding the team members
23. Monitoring and measuring customer experience and KPIs
24. Managing periodic reporting on the progress to the management and the customer
Implementation Engineer
Implementation Engineer Duties and Responsibilities
- Understanding requirements from internal consumers about program functionality.
- Perform UAT tests on application with help of test cases and prepare documents for same and coordinate with team to resolve all issues within required timeframe and inform management of any delays.
- Collaborate with development team to design new programs for all client implementation activities and manage all communication with department to resolve all issues and assist implementation analyst to manage all production data.
- Perform research on all client issues and document all findings and implement all technical activities with help of JIRA.
- Assist internal teams to monitor all software implementation lifecycle and assist to track appropriate customization to all software for clients.
- Train technical staff on all OS and software issues and identify all issues in processes and provide solutions for same. Train other team members on processes, procedures, API functionality, and development specifications.
- Supervise/support crossed-functional teams to design, test and deploy to achieve on-time project completion.
- Implement, configure, and debug MySQL, JAVA, Redis, PHP, Node, ActiveMQ setups.
- Monitor and troubleshoot infrastructure utilizing SYSLOG, SNMP and other monitoring software.
- Install, configure, monitor and upgrade applications during installation/upgrade activities.
- Assisting team to identify network issue and help them with respective resolutions.
- Utilize JIRA for issue reporting, status, activity planning, tracking and updating project defects and tasks.
- Managing JIRA and tracking tickets to closure and follow-ups with team members.
- Troubleshoot software issues
- Provide on-call support as necessary
Implementation Engineer Requirements and Qualifications
- Bachelor’s degree in computer science, software engineering, or a related field
- Experience working with
- Linux & Windows Operating system
- Working on shell and bat scripts
- SIP/ISUP based solutions
- deploying / debugging Java, C++ based solutions.
- MySQL to install, backup, update and retrieve data
- Front-end or back-end software development for LINUX
- database management and security a plus
- Very good debugging and analytical skills
- Good Communication skills