
Position Responsibilities:
We are seeking a Manager of Support to lead a team of 8–12 analysts (junior and/or senior) delivering timely, high-quality assistance for Deltek ERP solutions. You’ll run day-to-day operations, coach analysts, manage escalations, and use data to improve customer outcomes and team efficiency. This role has a focused “my team” scope—responsible for direct reports and their cases/performance.
What You’ll Do
- Team Leadership (8–12 analysts): Hiring, onboarding, weekly 1:1s, performance reviews, coaching plans, career development.
- Daily Operations: Queue/workload management, workforce planning/scheduling, backlog control, real-time adherence.
- Customer Outcomes: Drive CSAT/NPS, First Contact Resolution (FCR), Average Handle Time (AHT), Average Speed of Answer (ASA), SLO attainment.
- Escalations: Triage/resolve customer escalations; partner with Engineering/Cloud Ops/Product; ensure post incident learnings.
- Quality & Knowledge: Implement knowledge management practices (KCS), runbooks/playbooks, QA audits, consistency of resolutions across shifts.
- Reporting: Weekly/monthly insights on volumes, top drivers, defects; present findings and actions to leadership.
- Continuous Improvement: Root cause analysis, process standardization, deflection via knowledge/automation, playbook enhancement.
- Compliance: Adhere to company policies and security/privacy standards; support audit readiness.
Qualifications:
- Experience: 5–8+ years in customer support/service ops with 2–4+ years frontline leadership; ERP/SaaS or BPO environment preferred.
- Domain & Tools: ERP workflows (finance, projects, time & expense); CRM (Salesforce Service Cloud/Zendesk); WFM tools.
- Skills: Coaching, queue management, stakeholder communication, data driven decision-making; strong written/verbal English.
- Availability: Comfortable with US hours; rotational weekends/holidays as Duty Manager.

About Deltek
About
Project-based businesses transform the world we live in. Deltek innovates and delivers software and solutions that power them to achieve their purpose. Our industry-specific software and information solutions maximize our customers' performance at every stage of the project lifecycle by enabling superior levels of project intelligence, management and collaboration.
Deltek is the recognized global standard for project-based businesses across government contracting and professional services industries, helping more than 30,000 organizations of all sizes deliver on their mission.
With over 4,200 employees worldwide, our team of industry experts is passionately committed to creating exceptional customer experiences.
Similar jobs
Key Responsibilities:
- Create and expand a strong local network of financial advisors/distributors
- Acquire and manage new & existing MF advisors
- Train, mentor, and develop advisors for business growth
- Lead and manage advisor teams effectively
- Support advisors with product knowledge and sales strategies
- AMFI/NISM certification mandatory (or to be completed within 6 months)
- Manage an advisor portfolio independently from day one
Requirements:
- Graduation mandatory
- NISM Distributors Certification (or willingness to clear within 6 months)
- Strong communication and networking skills
- Knowledge of mutual fund products
- Leadership mindset and willingness to grow a team
Job Title: Accounts Consolidation and Reporting Manager
Location: Mumbai
Department: Finance & Accounts
Reports To:
Job Purpose:
The Accounts Consolidation and Reporting Manager will oversee the consolidation of financial data from various departments and projects within the engineering and construction company. This role is responsible for preparing accurate, timely financial statements, ensuring compliance with accounting standards, and providing comprehensive financial reporting to senior management.
Key Responsibilities:
1. Financial Consolidation:
o Consolidate financial data from multiple business units and projects to prepare consolidated financial statements, ensuring accuracy and completeness.
o Manage month-end and year-end closing processes, ensuring all financial data is consolidated on time.
2. Financial Reporting:
o Prepare and present monthly, quarterly, and annual financial reports, including profit & loss statements, balance sheets, and cash flow statements.
o Provide detailed analysis of financial performance, including variance analysis against budget and prior periods.
3. Compliance & Internal Controls:
o Ensure compliance with accounting standards, company policies, and regulatory requirements in all financial reporting activities.
o Develop and maintain internal controls to safeguard financial data and ensure the integrity of financial information.
4. Collaboration with Project Teams:
o Work closely with project managers and departmental heads to gather financial data and ensure that project-specific costs are accurately reflected in the consolidated reports.
5. Audit & Financial Reviews:
o Support internal and external audits by providing required documentation and ensuring financial records are audit-ready.
o Assist in identifying any financial discrepancies and work to resolve them in a timely manner.
Key Requirements:
· Education:
o Bachelor’s degree in Finance, Accounting, or related field.
o CA is Mandatory.
· Experience:
o At least 10+ years of experience in financial consolidation and reporting within the engineering or construction industry.
· Skills:
o Strong understanding of financial consolidation, reporting, and accounting principles.
o Proficient in SAP and MS Excel.
Key Responsibilities:
- Client Acquisition: Identify and pursue new business opportunities in the residential sector.
- Sales Presentations & Proposals: Meet with potential clients to present our interior design services, create proposals, and close sales.
- Market Research: Stay up-to-date on industry trends and market conditions to identify new opportunities.
- Collaboration: Work closely with the design team to ensure that client expectations are clearly communicated and met.
- CRM Management: Maintain accurate records of client interactions and sales activities in the CRM system.
- Product Knowledge: Develop a deep understanding of our design offerings, materials, and services to effectively present solutions to clients.
Full Stack / Front End / Back End Developer
We are currently building the Technology platform for the Global Air Cargo industry ($300B market).
Currently, we have two open roles (1 Front End Engineer & 1 Back End Engineer).
Full Stack Engineers are also desired for the open positions.
These (2) engineers will be part of the Tech team which will be at the core of what we aspire to build.
Looking for Full Stack / Front End / Back End Developer
- Tech Stack (React, node.js, typescript, postgreSQL, AWS)
- loves to code, get hands-on and likes to build products from scratch
- At least 2+ years of experience building software products
- "Build local, Launch global" mindset
- Good with people and teams +
- prior startup experience +
- SaaS platform expertise +
- Work location - Chennai
- So we are looking only for candidates in Chennai or who are open to relocating to Chennai for this opportunity
- Open to explore both Contract & Full time options for the (2) roles
The fun stuff you'll actually be doing:
- Focus on delivering code in ReactNative
- Input and lead technical discussions
- Identify areas of technical improvement within a project
- Provide support for other team members, including non-technical people (DM’s, PM’s)
Requirements
- Lots of previous commercial development experience, with expert knowledge of ReactNative
- Other required technical skillset :- Javascript, Native deployment, App publishing, Unit Testing, Redux / Redux toolkit, writing TDDs, snapshot test and code coverage etc.
- Experience with CICD for RN apps, Performance analysis , Crash reporting, Crash recovery, Localization or Native development is an added advantage.
- Can take the lead on an area of a project (e.g. FE), making some architectural decisions
- Ability to mentor and guide more junior developers
- Ability to explain complicated technical concepts to non-technical people
- Up to date with latest trends in their core technology, and expresses an interest in other areas of the tech stack
Experience: 6-9 Years
Location: Pan India
Job Description
Assist in the establishment of internal and controls related to software asset management, governance and compliance
Handled Cloud – AWS, Amazon, GCP & Billing
Participated in license compliance audit.
Tracking/management of software license governance and compliance in accordance with enterprise policy, process, procedures and controls by internal staff and external service providers

Key Activities & Responsibilities:
- 2 - 3 years of hands on experience in development using Java
- In-depth of understanding of development process - Design, Development &Deployment
- Good understanding of Java JavaScript, HTML, CSS, JSON
- Experience in developing APIs and strong knowledge of API development framework like Spring Boot, Spring MVC
- Exposure to collaboration platform like Postman
- Good understanding of Databases like MySQL, MongoDB
- Knowledge of Web Service - SOAP, RESTful
Skill Requirements:
- Good understanding of one of the frameworks - Angular / Node.js / jQuery /JavaScript
- Familiaritywith UI / UX Design
- Experiencein using development platforms like Eclipse / Visual Studio
Job Description
We are looking for a PHP Developer responsible for managing front-end services and the interchange of data between the server and the users. Your primary focus will be the development of all front UI & Business logic. You will be responsible for integrating the front-end elements built. Therefore, a thorough understanding of all front-end elements is necessary.
Responsibilities
- Integrating UI & developing Business Logic
- Good understanding of Javascript and JQuery is a must.
- Good knowledge of working with Cookies and Browser Sessions.
- Experience working with File Handling Concepts.
- Writing clean code and creating necessary components.
- Build efficient, testable, and reusable PHP modules
- Solve complex performance problems and architectural challenges
- Integration of data storage solutions (may include databases, key-value stores, blob stores, etc.)
- Understanding the fully synchronous behavior of PHP.
- Understanding of MVC design patterns.
- Knowledge of object oriented PHP programming.
- Strong knowledge of the common PHP or web server exploits and their solutions.
- Understanding fundamental design principles behind a scalable application.
- Proficient understanding of code versioning tools, such as Git.
- Experience in common third-party APIs (Google, Facebook etc).
- Google maps integration
- Working with reddis cache
- Building pixel perfect UI with html and CSS
- Good understanding of Session management in PHP
- Writing maintainable code
- Good understanding of concepts such as Lazy loading.
- If you hold experience with backend technologies such as NodeJS, MongoDB & Express. It will be a significant advantage.
Skills And Qualifications
- Strong knowledge of Core PHP.
- Understanding the fully synchronous behavior of PHP.
- Understanding of MVC design patterns.
- Knowledge of object oriented PHP programming.
- Understanding accessibility and security compliance.
- Strong knowledge of the common PHP or web server exploits and their solutions.
- Understanding fundamental design principles behind a scalable application.
- User authentication and authorization between multiple systems, servers, and environments.
- Integration of multiple data sources and databases into one system.
- Familiarity with limitations of PHP as a platform and its workarounds.
- Familiarity with NoSQL databases and their declarative query languages is an advantage.
- Proficient understanding of code versioning tools, such as Git.
- Minimum 2+ years' experience in PHP frontend development.
Kindly apply if below criteria matches your profile.
Team Lead Hybris
Notice period - Immediate to 15 days
Permanently work from home available
Team leading experience is mandatory
Skills Required
Technical Skills Experience (Must Have):
● Should have end to end implementation knowledge of Projects with complex SAP Hybris Accelerators customizations like B2B, B2C, Marketplace in Finance, Retail, Health etc. domains using versions 5.5, 6.2, 6.6 and 1905
● Should have experienced in leading and grooming technical development team in delivering complex e commerce solutions involving various Hybris Modules like
1. WCMS
2. Accelerator Customizations
3. Processing Module
4. Promotions
5. External System integrations through Web Services, Data hub, RFC and Asynchronous mechanisms
6. Cart and Checkout
7. Hybris Framework optimizations and rationalization in existing client e commerce implementation
· Provide consultation to client stakeholders and business users in Omni-channel-specific business topics, including product catalog modeling, inventory management, customer service, b2b customer management, b2b procurement, demand generation, promotion strategy, cross-channel commerce and more.
· Drive customer engagement, understand changing business needs and understand the existing customer technology landscape.
Business Skills Experience (Must Have):
· Good communication skills to lead client discussions
Key Responsibilities Areas
● Team Lead
● Design and Develop the solution
● Team competency/Skill management in Hybris







