Machine Learning Engineers

Job Title: Chat Support Executive (Non-Voice Process)

Location: Ahmedabad

Role Overview:

We are looking for enthusiastic and customer-focused individuals for the role of Chat Support Executive. In this position, you will assist customers through non-voice channels such as chat, email, and social media, ensuring quick, accurate, and empathetic resolutions. Your ability to communicate effectively in writing will play a key role in delivering an exceptional customer experience.

You will work closely with the Team Lead and contribute to enhancing customer satisfaction and overall team performance.

Key Responsibilities:

• Handle customer queries via chat, email, and other non-voice platforms.
• Provide prompt and effective resolutions using written communication.
• Maintain professionalism and empathy in all customer interactions.
• Ensure high levels of customer satisfaction and service quality.

Eligibility Criteria:

• Freshers and experienced candidates are welcome.
• Strong written communication skills in English (grammar & spelling).
• Qualification: 10+3 Diploma / HSC / Any Graduate.
• Basic computer knowledge is required.
• Willingness to work in a 24/7 shift environment.

What We Offer:

• Supportive and growth-oriented work environment.
• Continuous learning and career advancement opportunities.
• Competitive salary with performance-based incentives.
• Exposure to a diverse and inclusive workplace culture.

Additional Benefits:

• 5 Days Working.
• Night Shift Allowance.
• PF, Insurance & Gratuity Benefits.

Hiring : Salesforce Vlocity (Industry cloud) + OmniStudio

and Order Management is plus 

EXP- 8+ yrs

Shift timings : 9 Am To 7 PM

Location : Remote

Job Description:

Overall 6+ years of experience with 2+ years of experience with Vlocity implementation

Hands-on experience in Force.com platform using APEX, VisualForce, Process builders, flows

Experience with Salesforce Vlocity platform capabilities, including DataRaptors, 

Integration Procedures, Calculation Matrices and Procedures, OmniScripts, various cards UI framework and building Vlocity custom Templates

Should have expertise in Salesforce.com standard functionality and features (Sales, Services, Community and Commerce clouds)

Working experience with Salesforce Lightning Aura and Lightning Web Component

Deployment of Omniscript from one environment to another environment

Hand-on experience on Integration, especially good Knowledge in JSON and how integration works in Vlocity

Good knowledge of omniscript UI modification, Building Vlocity custom Templates

Good experience in Salesforce configuration and mapping features to the business requirements

Should be comfortable working in Agile – user stories, features, story points. 

Certification :

Vlocity Platform certification is mandatory and other industry certifications (CPQ, Order Management) are a plus

Salesforce Certifications are Mandatory

Responsibilities and duties

• Create content marketing campaigns to drive leads and subscribers Use SEO best practices to generate traffic to our site
• Regularly produce various content types, including email, social media posts, blogs, and white papers
• Actively manage and promote our blog, and pitch articles to relevant third-party platforms
• Edit content produced by other members of the team
• Analyze content marketing metrics and makes changes as needed
• Collaborate with other departments to create innovative content ideas

Job Description: 

Machine Learning / AI Engineer (with 3+ years of experience)

We are seeking a highly skilled and passionate Machine Learning / AI Engineer to join our newly established data science practice area. In this role, you will primarily focus on working with Large Language Models (LLMs) and contribute to building generative AI applications. This position offers an exciting opportunity to shape the future of AI technology while charting an interesting career path within our organization.

Responsibilities:

1. Develop and implement machine learning models: Utilize your expertise in machine learning and artificial intelligence to design, develop, and deploy cutting-edge models, with a particular emphasis on Large Language Models (LLMs). Apply your knowledge to solve complex problems and optimize performance.

2. Building generative AI applications: Collaborate with cross-functional teams to conceptualize, design, and build innovative generative AI applications. Work on projects that push the boundaries of AI technology and deliver impactful solutions to real-world problems.

3. Data preprocessing and analysis: Collect, clean, and preprocess large volumes of data for training and evaluation purposes. Conduct exploratory data analysis to gain insights and identify patterns that can enhance the performance of AI models.

4. Model training and evaluation: Develop robust training pipelines for machine learning models, incorporating best practices in model selection, feature engineering, and hyperparameter tuning. Evaluate model performance using appropriate metrics and iterate on the models to improve accuracy and efficiency.

5. Research and stay up to date: Keep abreast of the latest advancements in machine learning, natural language processing, and generative AI. Stay informed about industry trends, emerging techniques, and open-source libraries, and apply relevant findings to enhance the team's capabilities.

6. Collaborate and communicate effectively: Work closely with a multidisciplinary team of data scientists, software engineers, and domain experts to drive AI initiatives. Clearly communicate complex technical concepts and findings to both technical and non-technical stakeholders.

7. Experimentation and prototyping: Explore novel ideas, experiment with new algorithms, and prototype innovative solutions. Foster a culture of innovation and contribute to the continuous improvement of AI methodologies and practices within the organization.

Requirements:

1. Education: Bachelor's or Master's degree in Computer Science, Data Science, or a related field. Relevant certifications in machine learning, deep learning, or AI are a plus.

2. Experience: A minimum of 3+ years of professional experience as a Machine Learning / AI Engineer, with a proven track record of developing and deploying machine learning models in real-world applications.

3. Strong programming skills: Proficiency in Python and experience with machine learning frameworks (e.g., TensorFlow, PyTorch) and libraries (e.g., scikit-learn, pandas). Experience with cloud platforms (e.g., AWS, Azure, GCP) for model deployment is preferred.

4. Deep-learning expertise: Strong understanding of deep learning architectures (e.g., convolutional neural networks, recurrent neural networks, transformers) and familiarity with Large Language Models (LLMs) such as GPT-3, GPT-4, or equivalent.

5. Natural Language Processing (NLP) knowledge: Familiarity with NLP techniques, including tokenization, word embeddings, named entity recognition, sentiment analysis, text classification, and language generation.

6. Data manipulation and preprocessing skills: Proficiency in data manipulation using SQL and experience with data preprocessing techniques (e.g., cleaning, normalization, feature engineering). Familiarity with big data tools (e.g., Spark) is a plus.

7. Problem-solving and analytical thinking: Strong analytical and problem-solving abilities, with a keen eye for detail. Demonstrated experience in translating complex business requirements into practical machine learning solutions.

8. Communication and collaboration: Excellent verbal and written communication skills, with the ability to explain complex technical concepts to diverse stakeholders

FINTECH CANDIDATES ONLY

About the job:

Emint is a fintech startup with the mission to ‘Make the best investing product that Indian consumers love to use, with simplicity & intelligence at the core’. We are creating a platformthat

gives a holistic view of market dynamics which helps our users make smart & disciplined

investment decisions. Emint is founded by a stellar team of individuals who come with decades of

experience of investing in Indian & global markets. We are building a team of highly skilled &

disciplined team of professionals and looking at equally motivated individuals to be part of

Emint. Currently are looking at hiring a Devops to join our team at Bangalore.

Job Description :

Must Have:

• Hands on experience on AWS DEVOPS

• Experience in Unix with BASH scripting is must

• Experience working with Kubernetes, Docker.

• Experience in Gitlab, Github or Bitbucket artifactory

• Packaging, deployment

• CI/CD pipeline experience (Jenkins is preferable)

• CI/CD best practices

Good to Have:

• Startup Experience

• Knowledge of source code management guidelines

• Experience with deployment tools like Ansible/puppet/chef is preferable

• IAM knowledge

• Coding knowledge of Python adds value

• Test automation setup experience

Qualifications:

• Bachelor's degree or equivalent experience in Computer Science or related field

• Graduates from IIT / NIT/ BITS / IIIT preferred

• Professionals with fintech ( stock broking / banking ) preferred

• Experience in building & scaling B2C apps preferred

We are currently looking for "Business Development Executive" for US IT staffing for our branch office in Noida. 

Location:

Head Field Solutions Pvt. Ltd

B-8, Sector 59 (Noida)

Job Profile:

It is a sales position responsible for developing, maintaining, and growing business within the IT/Engineering niche.

Activities include client development, meeting sales objectives, obtaining requisitions/job orders, building relationships, penetrating client accounts and ensuring delivery.

Roles & Responsibilities:

·        The primary focus is to bring new business from new and existing clients.

·        Define and develop lead generation strategies and marketing plans for new accounts & to further penetrate existing accounts.

·         Maintains an ongoing relationship with prospective clients, continuously assessing and communicating how Head Field as a Staffing Solutions can meet their needs.

·        Negotiates contractual terms and conditions for employment services, and works with the operations and recruiting teams to ensure smooth handoffs.

·        The candidate should:

§ Work on getting Contract Staffing requirements from direct clients /Tier-1 Vendors and closing open positions.

§ Cold calling and Market research to locate the potential Vendors/Clients.

§ Should provide timely feedback to the management regarding performance, activity reports and account strategy concerns. 

§ Expertise generating new business for IT Staff Augmentation Services.

§ Excellent interpersonal, rapport-building and negotiation skills.

§ Expert in Delivery Management / Client Servicing.

Desired candidates profile:

The candidate must possess a proven ability to prospect, develop business and build relationships.

·        0-3 years of experience as BDE/BDM in US Staffing.

·        In addition, they must demonstrate a strong customer focus and personal leadership and solid negotiation and presentation skills.

·        Individuals experienced in sales and account management who are persistence and have a strong drive to win over new clients and build new business are the best fit.

Benefits:

·        Employee friendly Corporate Work culture 

·        Excellent Salary structure

·        Timings are fixed (6:30 pm to 3:30 am) with Saturday and Sunday Off

·        Best in class infrastructure 

·         In-House Meals are available.

·        Strong recognition for our employees, giving them excellent career path.

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Company Website links:

www.headfield.com 

www.glocalrpo.com

Job Requirements/Responsibilities :

- Participate as a team member in all phases of software development lifecycle.

- Coordinating with the team on individual responsibilities and roadblocks.

- Perform design, development and testing on individual tasks

- Managing initiatives on UI/UX work

- Transparently share the challenges & feedback.

- Participate in integrated testing of product/ package.

- Designing a modern highly responsive web-based enterprise application component user interface.

- Building reusable components and front-end libraries for future use.

- Translating designs and wireframes into high-quality code.

- Learn and understand user interactions.

- Optimizing components for maximum performance across a vast array of web-capable devices and browsers

- Coordinating with various teams working on distinct layers.

- Providing technical assistance to the other teammates.

- Keep compliance with Quality Systems and Procedure