ML Engineer / Forecast Engineer

Job description:

Job Title: Technical Support Executive(API and Product)

Location: Sector-62, Noida

Company: TechRyde Private Limited

Experience: 1 to 3 years (or more)

Employment Type: Full-Time

Shift: US Shift (Night Shift)

Work Mode: 5 days (In-office)

About TechRyde:

TechRyde Private Limited is a leading technology solutions provider, delivering innovative digital transformation services in hospitality and retail space. We empower businesses with cutting-edge software solutions and seamless integrations, enabling enhanced operational efficiency and customer experience.

Job Summary:

We are seeking a technically adept and customer-focused API s Product Support Executive to join our dynamic team. This role is ideal for individuals who have hands-on experience with APIs, tools like Postman or Swagger, and a passion for solving customer issues efficiently. You will be the go-to person for providing high-quality technical support and ensuring smooth integration and operation of our software products.

Key Responsibilities:

• Provide technical product support to clients via email, chat, or calls, focusing on API-related issues and product functionalities.
• Perform API testing and troubleshooting using tools like Postman, Swagger, or similar platforms.
• Analyze, diagnose, and resolve integration or application issues in collaboration with internal teams (Engineering, Product, QA).
• Assist customers in understanding and implementing APIs, offering clear guidance and best practices.
• Maintain a deep understanding of the product and its ecosystem to deliver fast and effective support.
• Document common issues, solutions, and create support documentation and knowledge base articles.
• Escalate complex issues to the appropriate technical teams when necessary while maintaining ownership of the case.
• Ensure timely resolution of issues with strong focus on customer satisfaction and communication.

Required Skills and Qualifications:

• 1–3 years (or more) of experience in technical support, API support, or product support roles.
• Strong knowledge of RESTful APIs, API documentation, and integration practices.
• Hands-on experience with Postman, Swagger, or other API testing tools.
• Ability to perform automation testing using JavaScript (Selenium) or Python
• Understanding of software development lifecycle and debugging techniques.
• Excellent verbal and written communication skills to effectively interact with customers and internal stakeholders.
• Strong problem-solving skills and a proactive approach to resolving technical issues.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications:

• Experience with API authentication methods (OAuth, API keys, etc.).
• Familiarity with log analysis and debugging tools.
• Prior experience working with SaaS or cloud-based products.

Why Join TechRyde?

• Work on cutting-edge solutions shaping the future of hospitality and retail.
• A collaborative work environment with global clients and diverse projects.
• Growth opportunities and ongoing learning C development support.
• Flexible work culture and a supportive team.

Job Summary

We are seeking a skilled ServiceNow ITSM Specialist with proven experience in implementing and managing IT Service Management (ITSM) modules. The ideal candidate will bring at least 3 years of relevant hands-on ITSM experience on the ServiceNow platform. This role involves configuring, enhancing, and supporting ITSM processes to drive efficient service delivery and alignment with ITIL best practices.

Key Responsibilities

• Implement and configure ServiceNow IT Service Management (ITSM) modules, including Incident, Problem, Change, Request, Knowledge, and Service Catalog.

• Maintain and enhance existing ITSM processes to align with ITIL best practices.

• Collaborate with stakeholders to define and document requirements, translating them into workflows and automated processes.

• Manage and optimize workflows, SLAs, and business rules to improve service delivery and operational efficiency.

• Develop and maintain reports, dashboards, and KPIs to track ITSM performance and service quality.

• Troubleshoot and resolve technical issues related to ITSM modules and integrations.

• Partner with ServiceNow developers, architects, and external vendors to implement platform enhancements.

• Ensure ITSM processes comply with internal policies, IT governance, and audit requirements.

• Support training, documentation, and adoption of ITSM best practices across business units.

Required Skills & Qualifications

• 3+ years of relevant, hands-on experience working with ServiceNow ITSM modules.

• CIS–ITSM certification is preferred.

• Strong understanding of ITIL framework and ITSM lifecycle.

• Experience with Service Catalog, SLA management, and CMDB integration with ITSM.

• Ability to analyze service performance and present insights to stakeholders.

• Excellent communication, documentation, and stakeholder management skills.

Nice-to-Have Skills

• ITIL v4 Foundation certification.

• Experience with ServiceNow scripting (JavaScript, Glide).

• Familiarity with Virtual Agent, Flow Designer, and third-party ITSM integrations.

• Exposure to agile methodologies and additional ServiceNow modules (HRSD, CSM).

Who are we :

Trendlyne, an Series-A funded, profitable products startup in the financial markets space with cutting edge analytics products aimed at businesses in stock markets and mutual funds.

Our founders are IIT + IIM graduates, with strong tech, analytics and marketing experience. We have top finance and management experts on the Board of Directors.

What do we do :

We build powerful analytics products in the stock market space that are best in class. Organic growth in B2B and B2C products have already made the company profitable. We deliver 800 million+ APIs every month to B2B customers.

Trendlyne analytics deals with 100s of millions rows of data to generate insights, scores and visualisations which are an industry benchmark.

Technical Skills Required :

- Hands-on development experience on ReactJS, React Native

- Excellent front-end development skills - Javascript ES6, HTML5, CSS3, Bootstrap/Flex

- Excellent understanding of web browsers, mobile browsers and responsiveness

- Experience in UI Build using Webpack/ Gulp

- Proficient understanding of code versioning tools, such as Git, Bitbucket, Github

- Proficient understanding of the performance of web and mobile applications

- Knowledge of Django web framework or Python will be an added advantage

Responsibilities :

- Develop new user-facing features, web and mobile applications

- Use HTML, CSS, JS, to deliver front-end of projects on time

- Work with UI & UX designers and project managers to ensure timely delivery of code

- Work with Backend developers and ensure smooth integration with CMS or APIs

- Build reusable code and libraries for future use

- Ensure the technical feasibility of UI/UX designs

- Optimize website for maximum speed and scalability

- As part of the core team, you will be working on cutting edge technologies like Spark, Flume, online backtesting and data visualization, and machine learning.

- All Developers will be involved with the entire lifecycle of the product right from product conceptualization, design, implementation and mobile app and web delivery.

- Salary on par with the industry, with company equity.

If you are working in a product based company then only apply.

WHO YOU ARE

To be successful in this role, you’ll need to have the following skills:

·         Love for coding: A fanatic about writing beautiful and scalable code.

·         Sense of analytics: Strong analytical and troubleshooting skills. Should be resourceful, innovative and inventive.

·         Dynamic: Should be comfortable in dealing with lots of moving pieces. Have exquisite attention to detail, and are comfortable learning new technologies and systems. 

·         Team player: Knack for influencing without being authoritative. Pitch in wherever the team needs help, from writing blog posts to supporting customers.

·         Accountability: High sense of ownership for your code and relentlessness to deliver projects with high business impact. 

KEY QUALIFICATIONS

·         BE/BTech in Computer Science or related field. 

·         Minimum 3+ years of UI/Frontend development and a strong understanding of building complex layouts using JavaScript, CSS and HTML.

KEY SKILLS

·         Strong computer system analysis and design skills in current methodologies and patterns including vanilla JavaScript, some experience with ReactJS, Redux, React Native, Webpack, and Typescript or similar library/tools.

·         Obsessed with WPO (Web Performance Optimization) and web/mobile performance analysis.

·         Experienced with web standards and protocols such as HTTP, DNS, TCP/IP, and socket APIs in general.

·         Familiar with web security, SEO, accessibility and internationalization.

The Machine Learning Engineer will play a critical role in supporting Bell Techlogix clients by building, operating, and optimizing AI solutions in a managed services environment. This role focuses on delivering reliable, secure, and scalable AI capabilities across Microsoft AI platforms, Kore.ai conversational AI, and ServiceNow, while also supporting broader AI initiatives and the AI Center of Excellence. 

Key Responsibilities 

•Design, deploy, and support machine learning and AI solutions in production, SLA-driven managed services environments 

•Provide operational support for AI platforms including incident response, troubleshooting, and root cause analysis 

•Monitor AI and ML model performance, data quality, and drift; implement retraining and optimization strategies 

•Build and maintain MLOps pipelines supporting model training, validation, deployment, and rollback 

•Develop and support AI workloads using Microsoft Azure AI, Azure Machine Learning, Azure OpenAI, and Copilot extensibility 

•Design, train, and optimize virtual assistants enterprise workflows 

•Implement and support AI capabilities including Predictive Intelligence, Virtual Agent, and AI Search 

•Collaborate with service desk, engineering, security, and platform teams to drive automation and continuous service improvement 

•Act as a technical escalation point for AI-related client issues and enhancement requests 

•Contribute to AI innovation initiatives, proofs of concept, and reusable solution patterns within Bell Techlogix 

Required Qualifications 

•Bachelor’s degree in Computer Science, Data Science, Machine Learning, or equivalent practical experience 

•5+ years of experience in machine learning engineering, AI development, or applied data science 

•Strong proficiency in Python, SQL, and API-based integrations 

•Hands-on experience supporting machine learning models in production environments 

•Experience working in managed services, consulting, or enterprise IT environments 

•Strong understanding of cloud platforms (Microsoft Azure preferred) 

Preferred Qualifications 

•Experience with Azure Machine Learning, Azure AI Services, or Azure OpenAI 

•Hands-on experience with Kore.ai XO Platform or enterprise conversational AI 

•Experience implementing or supporting ServiceNow AI/ML, Predictive Intelligence, or Virtual Agent 

•Familiarity with MLOps, CI/CD pipelines, Infrastructure as Code (Terraform, Bicep, ARM) 

•Knowledge of Responsible AI, data governance, and enterprise security practices 

•Relevant certifications (Microsoft, ServiceNow, Kore.ai) 

Job Description for Visa Filing and Administrative Executive

Location: Remote (Work from Home)

Time Zone: Canada & US working hours

Employment Type: Full-Time

Compensation: Based on experience

Reports To: RCIC / Business Lead

About the Role

We are seeking a highly motivated ​​​​​​​​​​​​​​Visa Filing and Administrative Executive​​​​​​​ to join our team. In this role, you will provide critical support to an RCIC-led immigration practice while also managing a variety of administrative and operational tasks. The ideal candidate is detail-oriented, organized, and able to balance multiple priorities in a professional and confidential manner.

________________________________________

Key Responsibilities

Immigration Support

•   Prepare and review immigration applications, supporting documentation, and forms.

•   Maintain and update client files, ensuring accuracy and adherence to deadlines.

•   Communicate with clients to collect necessary information and provide regular updates on case progress.

•   Research immigration programs, requirements, and regulatory changes as needed.

•   Safeguard all client information in compliance with privacy and regulatory standards.

Administrative & Business Support

•   Manage day-to-day administrative tasks including scheduling, email correspondence, and document preparation.

•   Assist with bookkeeping activities such as expense tracking, invoice preparation, payroll support, and record management.

•   Coordinate projects, track timelines, and ensure timely follow-ups.

•   Conduct research to support business operations, including vendors, suppliers, and process improvements.

•   Draft reports, summaries, and spreadsheets for internal use.

•   Provide additional administrative support to ensure smooth business operations.

________________________________________

Qualifications

•   Minimum 2 years of experience in relevant field. 

•   Experience in immigration, legal, or administrative support (preferred).

•   Exceptional attention to detail with the ability to handle sensitive information discreetly.

•   Strong organizational and time management skills.

•   Excellent written and verbal communication abilities.

•   Proficiency in Microsoft Office Suite and Google Workspace.

•   Familiarity with bookkeeping or accounting processes.

•   Knowledge of the Federal Government Immigration Portal (an asset).

•   Strong research skills with the ability to present findings clearly.

Responsibilities:

.Create exclusive distributors, exclusive super stockiest and business associates for the company towards business growth.

.Guide, coordinate and make strategic marketing plans for the sales team working under his jurisdiction.

.Finding and developing new markets and improving sales.

.Keep abreast with stock reports, inventory, product orders, re-order etc.

Requirements:

.Bachelor's degree in business, marketing or a related field.

.Experience in sales, marketing or related field.

.Strong communication skills and excellent organizational skills.

.Proficient in Word, Excel, Outlook, and Powerpoint.

Installation, Configuration and Troubleshooting of Network Equipment e.g CCTV Camera, Network Switch, Router, Wi-fi, Server and Desktop computer etc. Willing to travel entire India based on project requirement.

• Proficient with Laravel & Codeignitor Framework 
• Have good database structures and algorithm platform
• Knowledge about OPP, MVC, RESTful
• Knowledge about HTML, CSS, JavaScript, AngularJS, ActiveJS, NodeJS, JQuery is an advantage
• Have experiences using GIT
• Use fluently one of relation database administration: Oracle, MySQL