Exciting Opportunity: Linux Engineer (L3)
Are you a seasoned Linux Engineer with over 10 years of experience in an enterprise technical support environment? Join our team and bring your expertise to provide advanced technical support for global HPE customers. We're looking for someone who can apply their deep technical knowledge in Linux administration, technical security management, database management, and performance management for critical, high-risk customers. If you're passionate about solving complex technical issues and delivering superior solutions, this role is for you!
Key Responsibilities:
- Provide advanced technical support via phone, email, and remote sessions
- Reproduce, troubleshoot, and resolve issues related to Linux systems
- Perform incident, escalation, and change management independently
- Conduct proactive problem management and root cause analysis
- Apply security patches, monitor environments for compliance, and handle disaster recovery planning
- Collaborate with cross-functional teams and vendors to resolve complex technical issues
- Lead and manage projects related to Knowledge Transfer (KT), Transition, and SOP creation
- Deliver exceptional customer satisfaction and maintain high service levels
Technical Skills Required:
- Strong expertise in installing, configuring, troubleshooting, and administering all Linux flavors
- Experience with Linux vulnerability assessment and mitigation
- Knowledge of Redhat Satellite, Oracle Linux Ksplice, Cluster Services, and Oracle RAC clusters
- Familiarity with SAN technologies, HP Blade Servers, Rackmount Servers, and Virtual Connect OS
- Disaster recovery planning and DR testing experience
- Experience in routine performance analysis, capacity planning, and security audits
- Proficiency with HPE Service Guard cluster on RHEL
Non-Technical Skills:
- Excellent written and verbal communication skills
- Commitment to delivering high-quality solutions and customer satisfaction
- Ability to work independently and lead technical teams in resolving complex issues
- Strong collaboration skills with the ability to influence customers and internal stakeholders
- Experience in delivering training and mentoring team members
Eligibility & Qualifications:
- Bachelor’s degree in Engineering (or equivalent)
- 10+ years of experience in Enterprise technical support
- Certifications like RHCE, Oracle Enterprise Linux, ITIL are a plus
- Flexibility to work in a 24x7 support environment
This role is perfect for a Linux professional looking to take ownership of complex issues in a global, mission-critical environment.
🌟 Apply Now to join our team and make a significant impact in the world of enterprise Linux support!
Shubham Vishwakarma
Full Stack Developer - Averlon
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