Link Prospector & Research

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
• Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
• Being able to interpret data that translates into action to improve the team.
• Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
• Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 
• Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
• Be readily available with cameras on throughout the shift to assist customers and team members via Zoom

Experience/Education/Certifications Required:

• Associate's/ Bachelor's degree or equivalent experience
• 4+ Years in management 
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+ 
• Project management skills 
• Leading a results driven team 
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills

Language Skills Required Vs. Preferred:

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Role Overview:

The AI Research Intern will focus on natural language processing (NLP) and working with large language models (LLMs). They will assist in refining and testing the retrieval-augmented generation (RAG) system for CopilotGTM.

Key Responsibilities:

• Assist in developing and refining NLP models to answer customer queries.
• Research and implement improvements to minimize hallucinations in the LLM.
• Test RAG model configurations and provide feedback to improve accuracy.
• Work with the engineering team to improve real-time product recommendations and responses.
• Analyze datasets and fine-tune models for specific use cases (e.g., sales, compliance).

Skills Required:

• Strong understanding of NLP and familiarity with LLMs (GPT, BERT, etc.).
• Basic coding experience in Python.
• Knowledge of data handling, data processing, and model training.
• Problem-solving ability and eagerness to experiment with new techniques.

Preferred:

• Experience with libraries like Hugging Face, PyTorch, or TensorFlow.
• Familiarity with retrieval-augmented generation (RAG) systems.

Job Summary:

The Project Engineer - HVAC will play a crucial role in the successful execution and

delivery of HVAC projects. This position requires a deep understanding of HVAC systems,

strong project management skills, and the ability to collaborate with cross-functional teams.

The Project Engineer will be responsible for overseeing project planning, design, execution,

erection commissioning and ensuring that projects are completed on time and within budget.

Responsibilities:

Project Planning:

 Collaborate with clients, architects, and internal teams to define project scope,

objectives, and requirements.

 Develop detailed project plans, including timelines, budgets, and resource

requirements.

Design Coordination:

 Work closely with design and engineering teams to ensure that HVAC systems meet

project specifications and regulatory standards.

 Review and approve design documents and drawings.

Project Implementation:

 Oversee the execution of HVAC projects, ensuring adherence to project schedules and

budget constraints.

 Conduct regular site visits to monitor progress and resolve any on-site issues.

Quality Assurance:

 Implement quality control measures to ensure that HVAC systems meet industry

standards and client expectations.

 Conduct inspections and tests to verify compliance.

Client Communication:

 Serve as the main point of contact for clients during project implementation.

 Communicate project updates, address concerns, and ensure overall client satisfaction.

Team Collaboration:

 Collaborate with cross-functional teams, including engineering, procurement, and

construction, to ensure seamless project delivery.

 Foster a collaborative and positive working environment.

This is a remote position.

SyncEzy is a SAAS integration company and we build deep integrations between the world's leading applications. We are looking to expand our integrations to other areas and are looking for Four Experienced Developers to join our team.

Senior Laravel / PHP Full Stack Developer - Work from Home/ Remote Role

The right candidate will:

• Have developed integrations or applications using the Laravel Framework and Microservices.
• Develop deep functional integrations between applications using publicly documented APIs.
• Have a strong experience using tools like Postman to consume APIs from Salesforce, Zoho, Mailchimp, Infusionsoft, Xero, Quickbooks, Shopify, Procore, simPRO, or similar apps.
• Solve complex performance problems and architectural challenges. Work on bug fixing and improving application performance.
• Understand business requirements based on spec sheets and build deep functional integrations
• Work well with the existing team of developers
• Have demonstrable knowledge of web technologies including PHP Laravel framework, Angular, NodeJs
• Experience with SOAP, REST, and other APIs
• Experience with OAuth, Managing Security, and access tokens, encryption, Single Sign-On.

Recruitment Process:

Round 1: Only shortlisted candidates will be contacted for a video conferencing interview.

Round 2: Shortlisted candidates will be asked to Software Development Test assignment task, You will be paid for up to 8 hours based on the time taken to complete the task.

Round 3: Personal Interview / Meet the team / Offer if successful.

* Less than 5 years experience? Please do not apply for this role.

** If you are not prepared to do a programming test, Do NOT APPLY.

*** Working from Home is mandatory, we do not have a physical office!

Requirements:

Must-Have Skills:

• Minimum 5 years of hands-on experience with Laravel framework.
• Minimum 3 years experience with public APIs of world-leading applications like (Salesforce, Zoho, Mailchimp, Xero, Quickbooks, Shopify, or more)
• BS/MS degree in Computer Science, Bachelors in Engineering IT / Computer Science. BCA in Computers, B.Sc in Computers, B.Tech/B.E. in Computers
• PG Diploma in Computers, MCA in Computers, M.Tech in Computers, MS/M.Sc(Science) in Computers.

Must have requirements for all Remote Roles with SyncEzy

• A very good internet connection 50mbps minimum. (Please do a speed test BEFORE applying)
• A proper work desk/setup at home and a quiet place to work.
• A Laptop / Computer during your probation period, we will provide company hardware laptop / PC, Headphones, standup desk, etc. upon confirmation.
• Excellent English communication skills, written and verbal

Compensation:

CTC: 8 lacs to 10 lacs

Benefits

A TRUE Remote / Work from the Home position. We are a Global Remote company and have been remote working long before it was made popular by COVID. We have staff dispersed across 4 countries and 15 cities. We pride ourselves on running a flat organization, with a friendly easy-going culture.

Competitive Salary + All the below

• Allowance for Internet / Phone costs
• Company Hardware provided after completing probation.
• Flexible, family-friendly & fun work environment
• Continuous development and education allowances.
• Flexible Remote work from anywhere (As long as you have good internet and communication)
• Excellent growth opportunities, and growth into leadership for the right candidate.
• Generous policies around leave / social and training allowances
• End-of-year bonuses based on company + Individual performance.
• Zero Commute, Work while you work, play while you play. Perfect Work / Life balance.

• Proficient in the development of Base Software in AUTOSAR.
• Experience in configuration of different AUTOSAR BSW components (Comms/DCM/DEM/Memory etc.)
• Experience working in any of the commercial AUTOSAR

• Design and code features for the website application as per the specifications provided by the Product and Design teams.
• Ship features in fast-moving agile sprints.
• Work closely with Backend, Product Design, and Product Management teams to brainstorm and chalk out details of features.
• Ability to build a feature from scratch & drive it to completion

Must have:

• Good understanding of Javascript and Clean architecture.
• Good understanding of asynchronous programming, callback, and closures.
• Strong experience with Javascript frontend framework/libraries like ReactJS
• Understanding of stateless application
• Good knowledge of CSS and its pre-processors like SASS/LESS
• Good understanding of server-side templates.
• Experience with creating cross-browser compatible web apps
• Should be Strong in MySql / Postgres database.
• Stronghold in Data structure and processing JSON

Good to have

• Basic knowledge of CI, CD
• Intermediate knowledge in any cloud services(AWS, GCP)
• Familiar with testing frameworks like Mocha, Cypress