Lead Product Designer (B2C, Tier-1), Top b2c product company only

Title: KAM

Experience:3-5 Years

Location: Pune

Job Description

As a key account manager, you will play a crucial role in nurturing and enhancing relationships with our clients. Your primary focus will be on ensuring our clients successfully integrate and leverage our APIs and SDK solutions to transform their businesses and meet their strategic goals.

Responsibilities: 

• Manage and enhance customer relationships through proactive communication and strategic account management.
• Act as the primary point of contact for client inquiries, providing technical guidance and business insights related to our API and SDK products.
• Collaborate with clients to understand their business needs and objectives, ensuring their goals are met through effective use of our solutions.
• Conduct regular review meetings with clients to discuss their usage of our products, address any issues, and identify opportunities for additional services, including crossselling and upselling.
• Coordinate with internal teams, including sales, product management, and technical support, to advocate for client needs and ensure a seamless customer experience.
• Develop customer onboarding materials and provide training to clients on new features and updates.
• Monitor customer health metrics and develop strategies to enhance customer satisfaction and retention.
• Analyze customer data to report on successes and areas needing improvement, and provide strategic recommendations to both clients and internal teams.
• Drive increased revenue through effective crossselling and upselling techniques, identifying opportunities to expand client usage of existing products and introducing new product enhancements.

Requirements: 

• Bachelor's degree in Business, Finance, Technology, or a related field.
• 3-4 years of experience in customer success or account management, preferably in fintech, banking, or financial services.
• Strong understanding of APIs, SDKs, and their application in financial services.
• Excellent communication and interpersonal skills, with the ability to interact at all levels of an organization.
• Proven track record of fostering lasting customer relationships.
• Demonstrated ability to effectively drive customer growth and revenue through strategic crossselling and upselling.
• Experience in tech products, SaaS cloud products, and any role.
• Experience in dealing with Enterprise customers would be preferred.
• An understanding of SaaS and BFSI would be preferred.
• A basic understanding of APIs would be preferred
• Ability to manage multiple accounts and tasks with effective resolution of conflicting priorities.
• Ability to understand and communicate technical concepts to nontechnical audiences.

A B.Tech/M.Tech in Computer Sc, an UI specialist should have 5-7 years of experience in UI development. We are specifically looking for a specialist who has:

• in depth understanding of Single Page Application Development.
• high expertise in ReactJS concepts, including the modification and creation of ReactDOM /Virtual DOM elements and testing of ReactJS components (Jest, Enzyme)
• proficiency in JavaScript Functional Programming techniques (JavaScript, Strong Understanding of JS Array functions, Ability to build Pure JS functions, Modular JS Development, Proficient in using Webpack bundling)
• strong understanding of JSX Layout dynamics and Styling (JSX, JSS)
• strong understanding of global state management libraries e.g. Redux
• proficiency in agile development environment under open source gitlab including testing, change management
• exposure to full life cycle of enterprise product development
• [Desirable] high level of skill with UI Frameworks such as Material-UI (React) and Prime React

- Good understanding of NODE JS back-end development

- Strong understanding of Node.js and frameworks available for it

- Understanding of front-end technologies, such as React or Angular, HTML and CSS3
-Solid understanding of object-oriented development and design patterns.

- Good experience with AJAX, REST and JSON

- Experience with development practices such as Test-Driven Development and Continuous Integration
-Experience in Version Control Systems like GIT, Bitbucket
- Must have good problem solving and analytical skills.

- Must be a team player, having good communication skills, self-starter

- Ability to pick up new technology is needed.

What will you do?

• Oversees testing, deployment & maintenance of the Voice infrastructure.
• Performing a variety of tasks associated with user provisioning and call routing within the assigned platform 
• Build loaders for internal systems ensuring tasks are completed accurately and in a timely manner
• Participate in meetings with clients and internal departments to understand the requirements of call routing
• Document and design call flow diagrams to ensure that all call variables have been accounted for in preparing a routing plan
• Support the clients solution by correcting any issues with call routing or provisioning during the initial implementation phase, constantly communicating status of any issues with client
• Complete testing to ensure that call flow is operating properly
• Monitors and ensures compliance to standards, policies, and procedures

What are we looking for?

• 0.6~2 year’s implementation experience in Asterisk PBX, IP Telephony, SIP.
• Able to thrive in a demanding and team-oriented environment
• Basic and strong knowledge of the Linux operating system.
• Knowledge of bash and perl shell scripting is an added advantage.
• RHCE Certification is an added advantage.

• Reads through or listens to material in Japanese language mainly, ascertains understanding of the meaning and context of that material, and converts it into a second language, making sure to preserve the original meaning

• Translates online, video, and other media by providing subtitles

• Consults with subject matter experts and other colleagues in order to understand specialised concepts and translate them appropriately

• Prepare internal and external corporate documents for team members and industry partners

• Schedule meetings, appointments and manage other related works

• Maintain an organized filing system of paper and electronic documents

• Uphold a strict level of confidentiality

• Develop and sustain a level of professionalism among staff and clientele

• Translates a variety of documents including literary, legal, research, technical, scientific,

educational, and commercial materials

Decathlon is one of the world’s leading Sports goods retailers with the Motto of making sports accessible to over a Billion Indians!

To achieve this, we need a team of energetic, sporty team players we call,

SPORT LEADERS.

Sport Leader is an essential position to Decathlon that acts as a point of connection between Decathlon and its customers.

LOVE SPORT? CUSTOMER-FOCUSED? LOOKING FOR A RETAIL CAREER WITH A DIFFERENCE? IF YES, THIS COULD BE THE PERFECT ROLE FOR YOU!

As a Sports Advisor, your role is to ensure all customers leave our stores ‘satisfied or satisfied’. From a friendly and professional welcome through to a quick and easy payment process, your role is to always deliver a 5-star shopping experience. Decathlon heavily invests in the development of teammates so that those who want to build careers within the business are able to flourish within their roles. Whether you’re a student looking for a part-time role, or perhaps someone looking for a complete career change, Decathlon can cater to all.

OUR MISSION

To spread to wonders of sports to many

YOUR RESPONSIBILITIES

Customer Service: Through your own passion for sport, you’ll share your tips and experiences with users and through our hands-on product training, you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted over the last year into an omnichannel business so it’s essential that our sports advisors are able to assist customers in all aspects of retail shopping, whether that’s in-store or online!

Merchandising: Whether full-time or part-time, every Omni Sports Leader is encouraged to take responsibility to autonomously manage stock levels and pricing and to provide a high level of merchandising so that each customer can easily find the right product for their sporting practice.

Team Player: You will be part of a shop floor team of like-minded Omni Sports Leaders, practicing sport and celebrating victories together, so it’s important that you are able to work well within a team environment as well as independently.

WHO YOU ARE?

Your passion drives you to create value for people, the planet, and commerce

I share the values of Decathlon on Vitality, Responsibility, Authenticity, Generosity Someone looking to combine a passion for sport with work.

A people person who is prepared to go the extra mile.

Someone looking for a retail career with a difference

Problem solver with good communication skills.

Able to play as part of the team during the busiest times (weekends and holidays)

Additional Information:

As a Sales Assistant, you will be required to work usual retail hours including evenings and weekends. The role will be shop-floor based with full Covid-19 safety regulations and precautions in place. The safety of our teammates and customers is our main priority during these times.

You will be autonomous in your work and will get to make the sport you love accessible to the many!

SPORT FOR ALL | ALL FOR SPORT.

Job Types: Full-time, Part-time, Regular / Permanent, Fresher

Part-time hours: 45 per week

Salary: ₹22,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Flexible shift
• Rotational shift
• Weekend availability

Supplemental pay types:

• Performance bonus
• Yearly bonus

We’re looking for an UX Designer who will-

• Own end-to-end product design and produce usable designs iteratively.
• Be a member of our core design team and will work closely with product and engineering teams to research and design experiences for our customer facing android app, seller apps and associated platforms.
• Collaborate with user research teams in planning and executing user experience research processes like contextual interviews, card sorting, heuristic evaluations and usability testing.
• Research insights into viable design concepts and manifest them into seamless experiences.