LLM Engineer

We are seeking a strategic and experienced Head of Learning and Development to lead, design, and implement comprehensive L&D strategies aligned with organizational goals. The role involves overseeing all learning initiatives, enhancing employee skills, supporting career development, and fostering a culture of continuous learning within the organization.

About Shopflo

At Shopflo, we're trying to change the way consumers experience brands and businesses. Our first product was a cart and checkout platform for e-commerce, that allowed marketers to personalise discounts, rewards, and payments. We are currently also working on a new product that takes it a notch higher by unlocking enterprise-grade personalization for all consumer tech businesses.

Team & Company

Shopflo was founded by three co-founders:

• Ankit Bansal (ex-IIT Kharagpur, Oracle, Gupshup)
• Ishan Rakshit (ex-IIT Bombay, Parthenon, Elevation Capital)
• Priy Ranjan (ex-IIT Madras, McKinsey, Elevation Capital)

We’re a fast-growing team of ~50 people, based in HSR Layout, Bengaluru. We raised a $3.8M seed round from Tiger Global, TQ Ventures.

What you will do:

• Own and build next generation web applications which are efficient, reusable front-end abstractions and systems
• Developing highly responsive user interface components using react concepts
• As part of an innovative, fast-paced team, you will actively participate in design and code reviews to build robust applications and prototypes
• Ensure that all the assigned systems are performing to scale
• Work closely with co-founders, product managers, and backend engineers to decompose UI/UX flow into actionable tasks and ensure timely features delivery

You should apply if you have:

• 2-4 years of work experience working as a ReactJS developer
• In-depth knowledge of JavaScript, CSS, HTML, and knowledge in any one of the react based frameworks like Next, Gatsby is a plus
• Understanding of browser internals and the network stack
• Basic awareness of application security practices and deployment techniques for frontend projects
• Basic knowledge of testing frameworks including Mocha and Jest is a plus
• Fluency in using Git and GitHub
• Ability to write concise and structured code

Good to haves:

• Experience with React Native
• UI/UX design sense
• CSS frameworks like Tailwind, Bulma, and CSS Preprocessors
• Understanding of SSR, SSG, CSR

Job Summary:

We are looking for a highly motivated and skilled Service Desk Analyst with expertise in call handling and ticket management. The ideal candidate should possess strong troubleshooting skills, experience with ITSM tools, and familiarity with US customer support in a 24x7 operational environment. Retail domain knowledge and certifications such as ITIL, Google, or AWS will be an added advantage.

Key Responsibilities:

• Handle inbound calls and manage IT service requests and incidents efficiently

• Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc.

• Provide support for client environments including AVDI, Citrix, and Windows-based systems

• Perform basic Windows OS and network connectivity troubleshooting

• Update and maintain Knowledge Base (KB) articles

• Ensure shift adherence and active participation in shift handovers and team huddles

• Collaborate with cross-functional teams for issue resolution

• Support retail technologies such as POS systems, pin pads, MDM, and virtual interfaces

• Maintain high levels of customer satisfaction through professional communication and timely resolution

Required Skills:

• Proven experience in a service desk/call center role handling US customers

• Hands-on experience with ITSM tools like ServiceNow, BMC Remedy

• Familiarity with Citrix, AVDI, and Windows troubleshooting

• Basic understanding of network connectivity (LAN/Wi-Fi/IP-related issues)

• Excellent verbal and written communication skills

• Ability to work in a night shift and rotational 24x7 schedule

• Strong team collaboration and time management skills

Salesforce QA Lead

Exp: 10+ years

Location: Hyderabad

Work mode: 5 Days work from office

Employment type: Contract

Job Description:

·        10+ years of experience leading manual testing efforts, developing test plans, and managing defect lifecycle to ensure high-quality software delivery.

·        Experience in Salesforce Automation testing.

·        Create, review, and execute detailed test plans, test cases, and test scenarios based on functional and business requirements.

·        Strong knowledge of QA testing methodologies that cover all aspects of software testing, including functional testing, UI/UX testing and usability testing.

·        Collaborate with multiple stakeholders to ensure thorough understanding of requirements.

Be a part of one of the best IT companies that is making it easier for businesses and customers to interact with each other, efficiently and economically too.

Our client is a global platform that provides exceptional customer engagement through chatbots and various channels for their business clients. They have made their presence known across verticals, small and large businesses and even in emerging markets. The objective of their messaging platform is to create a rich experience for the marketing, sales and support teams using messaging channels, device manufacturers and operators.

They are currently working with nearly 40 thousand brands, serving almost 6 billion messages per month. Their clientele includes well-known giants such as HDFC Bank, Twitter, FB, Whatsapp, Google, LinkedIn, Zomato, Citibank, Vogue and many more. With offices based in the USA, Brazil, Mexico and India, their team has become an integral part of their clients’ numerous customer success stories.

As a Frontend Developer, you will be required to be an expert in technologies such as HTML, CSS, Javascript, ReactJS, UI Design tools, Wireframe tools etc. and work on the Frontend development of our products/ services.

What you will do:

• Designing and developing a UI framework that can be used across multiple products and website
• Working on optimization of the web application/ websites and keeping knowledge of tools used to benchmark the performance.
• Being aware of agile development (short sprints) and helping the team with debugging and troubleshooting issues.
• Learning newer technologies in UI/UX and guiding the team in delivering quality results.

What you need to have:

Job Description: Data Scientist

At Propellor.ai, we derive insights that allow our clients to make scientific decisions. We believe in demanding more from the fields of Mathematics, Computer Science, and Business Logic. Combine these and we show our clients a 360-degree view of their business. In this role, the Data Scientist will be expected to work on Procurement problems along with a team-based across the globe.

We are a Remote-First Company.

Read more about us here: https://www.propellor.ai/consulting" target="_blank">https://www.propellor.ai/consulting

What will help you be successful in this role

• Articulate
• High Energy
• Passion to learn
• High sense of ownership
• Ability to work in a fast-paced and deadline-driven environment
• Loves technology
• Highly skilled at Data Interpretation
• Problem solver
• Ability to narrate the story to the business stakeholders
• Generate insights and the ability to turn them into actions and decisions

Skills to work in a challenging, complex project environment

• Need you to be naturally curious and have a passion for understanding consumer behavior
• A high level of motivation, passion, and high sense of ownership
• Excellent communication skills needed to manage an incredibly diverse slate of work, clients, and team personalities
• Flexibility to work on multiple projects and deadline-driven fast-paced environment
• Ability to work in ambiguity and manage the chaos

Key Responsibilities

• Analyze data to unlock insights: Ability to identify relevant insights and actions from data.  Use regression, cluster analysis, time series, etc. to explore relationships and trends in response to stakeholder questions and business challenges.   
• Bring in experience for AI and ML:  Bring in Industry experience and apply the same to build efficient and optimal Machine Learning solutions.
• Exploratory Data Analysis (EDA) and Generate Insights: Analyse internal and external datasets using analytical techniques, tools, and visualization methods. Ensure pre-processing/cleansing of data and evaluate data points across the enterprise landscape and/or external data points that can be leveraged in machine learning models to generate insights. 
• DS and ML Model Identification and Training: Identity, test, and train machine learning models that need to be leveraged for business use cases. Evaluate models based on interpretability, performance, and accuracy as required. Experiment and identify features from datasets that will help influence model outputs.  Determine what models will need to be deployed, data points that need to be fed into models, and aid in the deployment and maintenance of models.

Technical Skills

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of them. We are open to promising candidates who are passionate about their work, fast learners and are team players.

• Strong experience with machine learning and AI including regression, forecasting, time series, cluster analysis, classification, Image recognition, NLP, Text Analytics and Computer Vision.
• Strong experience with advanced analytics tools for Object-oriented/object function scripting using languages such as Python, or similar.
• Strong experience with popular database programming languages including SQL.
• Strong experience in Spark/Pyspark
• Experience in working in Databricks

What are the company benefits you get, when you join us as?

• Permanent Work from Home Opportunity
• Opportunity to work with Business Decision Makers and an internationally based team
• The work environment that offers limitless learning
• A culture void of any bureaucracy, hierarchy
• A culture of being open, direct, and with mutual respect
• A fun, high-caliber team that trusts you and provides the support and mentorship to help you grow
• The opportunity to work on high-impact business problems that are already defining the future of Marketing and improving real lives

To know more about how we work: https://bit.ly/3Oy6WlE" target="_blank">https://bit.ly/3Oy6WlE

Whom will you work with?

You will closely work with other Senior Data Scientists and Data Engineers.

Immediate to 15-day Joiners will be preferred.

Designation: Software Engineer II

Experience: 4+ years

Work Location: Marathahalli Outer Ring Road, Bengaluru

About the role:

At Bizongo, we believe in delivering excellence which drives business efficiency for our customers. As a Software Engineer at Bizongo, you will be working on developing the next generation of technology that will impact how businesses take care of their process and derive process efficiency. We are looking for engineers who can bring fresh ideas, function at scale and are passionate about technology. We expect our engineers to be multi-dimensional, display leadership and have a zeal for learning as well as experimentation as we push business efficiency through our technology. As a Software Engineer in Test, you’ll be testing complex scenarios, end-to-end, using automation frameworks like Selenium.

Must-haves:

• Proficiency in either Java or Python.

• At least 4 years of experience in working on automated testing frameworks like Selenium, Cucumber.

• Excellent understanding of Feature, Regression, and Smoke Testing.

• Clear understanding of RESTFul API’s and building test frameworks for the same

• Excellent in finding testing scenarios, catching corner cases of the feature that you would be testing.

• Ability to Manage and Test different Projects simultaneously.

• Tech/ BS in Computer Science (or have done relevant courses for the same)

• Good in analysis and solving problems.

• Excellent verbal and written communication skills.

• Passionate about working in a startup.

It would be a plus if:

• If you have built an automated test framework for at least one product from the scratch

• Understanding of how the web works

• Understanding of MVC frameworks like Ruby on Rails, Python Django

Key Responsibilities :

• Understand the design and end-to-end workflow of the feature/product specifications.

• Coming up with all the testing scenarios even before the start of development, after going through the design and specifications

• Keeping the test suite up to date with the latest changes

• Documentation - Keeping all the testing scenarios in the documented format so that anyone can test the scenarios manually if required

• Key role in keeping the production bugs count to zero

Why work with us ?

• Opportunity to work with "India's leading B2B" E-commerce venture. The company grew its revenue by more than 5.5x last year to reach to a 350 Cr annual revenue run rate scale. We invite you to be part of the upcoming growth story of B2B sector through Bizongo

• Opportunity to work with most dynamic individuals in Asia recognized under Forbes 30 Under 30 and industry stalwarts from across companies like Microsoft, Paypal, Gravitas, Parksons, ITC, Snapdeal, Fedex, Deloitte and HUL Bizongo is featured in LinkedIn Top Startups 2019: The 25 hottest Indian companies to work for!

• Working in Bizongo translates into being a part of a dynamic start-up with some of the most enthusiastic, hardworking and intelligent people in a fast paced and electrifying environment

• Bizongo has been awarded as the most Disruptive Procurement Startup of the year - 2017

• This year, Bizongo was awarded the highly prestigious & internationally acclaimed 'The DieLine Award' under the Sustainable Packaging category

• Being a company that is expanding itself every day and working towards exploring newer avenues in the market, every employee grows with the company

• The position provides a chance to build on existing talents, learn new skills and gain valuable experience in the field of Ecommerce

About the Company:

Company Website: www.bizongo.com

About Bizongo:

• Bizongo is India's largest multi-category technology-driven packaging platform. We are one of the largest B2B e-commerce players in the country. Bizongo's distinctive business model is a unified platform that solves design, development, and procurement problems for every packaging category. On top of this vision resides a stack of connected technology platforms that facilitate efficient business processes to provide an end-to-end experience which a focus on providing optimized technology-driven supply chain solutions. The place where creativity and technology converge is where transformation happens. With these elements put together, Bizongo is disrupting the market, enabling efficiency and bringing convenience in businesses.

• Packaging has the untapped potential to fit into this space. It is ubiquitous, it is unique, and it is used by diverse industries like FMCG, E-commerce, Automobiles, Pharmaceuticals, and many more. This has made it an ideal means for Bizongo to put their belief into action and create a platform for everything packaging.
  Bizongo serves 100+ enterprise customers across a wide range of industries and is providing packaging solutions to leading brands like Amazon, Johnson & Johnson, Tata Cliq, & Mondelez to name a few.

• Bizongo is a Series C funded startup and backed by marquee investors like Accel, B Capital, Chiratae Ventures, Schroder Adveq & International Finance Corporation (IFC). To be featured in Linkedin Top 25 startups and recognition by Forbes 30 under 30 Asia just validated our business model and affirmed our core beliefs.

Additional Perks:

• Medical Insurance

• Flexible Work hours

• Work from Home

• Casual Dress Code

• Recreational Facility

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Designing back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.

• Bachelor's degree in computer science, information science, or similar.
• At least two years of experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.
• Availability to resolve urgent web application issues outside of business hours
• Should know CI/CD process