
International Sales Process- US Shift
at ECPL- ExpertCallers Solutions Private Limited
Join our team as a Customer Retention Specialist for the International Sales Process, focusing on our esteemed UK clientele. With at least 1 year of experience in International Voice Process, you will play a crucial role in delivering exceptional service by promptly addressing client queries and providing necessary assistance. Your ability to communicate effectively, both verbally and in writing, will ensure accurate and empathetic responses to customer inquiries.
Responsibilities:
- Resolve customer issues efficiently and effectively to ensure satisfaction.
- Display patience and empathy when handling challenging cases.
- Follow up diligently with customers to gather any additional required information.
- Utilize appropriate tools to deliver accurate, valid, and comprehensive information.
- Maintain flexibility in shift schedules to ensure seamless client support coverage.
We seek proactive individuals who excel in problem-solving, prioritize customer satisfaction, and thrive in dynamic, fast-paced environments. If you are prepared to contribute to our dedication to excellence in customer retention and service delivery, we invite you to apply and join us in making a meaningful impact

Similar jobs
Job Title: UI/UX Lead
Experience: 5–7 Years
Location: Bangalore
Industry: Telecommunications (Preferred)
Employment Type: Full-time
Job Summary:
We are seeking a talented UI/UX Lead with hands-on experience in React.js and a
working understanding of Node.js, to lead the design and development of intuitive
user experiences for telecom and enterprise applications. The ideal candidate will
combine strong design skills with a solid understanding of front-end development,
enabling seamless collaboration between design and engineering.
Key Responsibilities:
Own and drive UI/UX design across web and mobile applications.
Create wireframes, prototypes, journey maps, and high-fidelity mockups.
Collaborate with product managers, developers, and stakeholders to define
user-centric solutions.
Lead design system creation and ensure consistent visual language across
products.
Actively participate in front-end development using React.js and guide
integration with Node.js backends.
Conduct user research, usability testing, and translate insights into design
improvements.
Mentor and guide junior designers; manage design quality and delivery
timelines.
Ensure designs are responsive, accessible, and optimized for performance.
Required Skills:
5–7 years of UI/UX design experience, with at least 2 years in a lead role.
Strong portfolio showcasing user-focused design work and interactive
interfaces.
Proficiency with design tool like Figma.
Hands-on experience with React.js for implementing front-end components.
Understanding of Node.js APIs and backend interaction patterns.
Experience designing for telecom or enterprise systems is a plus.
Familiarity with agile development processes and cross-functional
collaboration.
Strong communication and stakeholder engagement skills.
Preferred Qualifications:
Bachelor's/Master’s degree in Design, Computer Science, or related field.
Prior work in telecom or B2B product companies.
Knowledge of HTML, CSS, JavaScript, and REST API integration.
Are you an enthusiastic Web Developer with 6+ months of experience in WordPress and Shopify? We’re looking for a skilled developer to join our team and help build custom websites and eCommerce solutions. If you have experience with PHP, HTML, CSS, JavaScript, and are passionate about creating high-performing, responsive sites, we want to hear from you!
What you will do
Develop and customize WordPress themes & plugins while adhering to coding standards.Build and optimize Shopify stores and Liquid themes.Work with RESTful APIs and integrate third-party services (payment gateways, shipping, etc.).Ensure responsive, mobile-friendly design and performance across various devices and browsers.Collaborate with designers and project managers to turn concepts into functional, scalable solutions.Monitor and optimize live website performance to ensure top-speed and SEO.
What we are looking
6+ months of hands-on experience in WordPress and Shopify development.Proficiency in PHP, JavaScript, HTML/CSS, MySQL, and jQuery.Familiarity with version control (Git) and debugging tools (Firebug, Chrome Inspector).Experience in building and maintaining eCommerce websites (Shopify focus).Knowledge of working with APIs and data formats like JSON and XML.If you’re ready to take your development career to the next level with a dynamic team, apply now! We’re excited to meet you.
About LambdaTest
We are the only cloud-based testing platform aimed at bringing the whole testing ecosystem to the cloud. Today we have a powerful cloud network of 2000+ real browsers and operating systems that helps testers in cross-browser and cross-platform compatibility testing.
Our Mission
On a mission to provide the most powerful, cutting-edge, comprehensive, and secure cloud test platform to empower software testers & developers globally to perform testing intelligently at scale.
Our Vision
We envision an integrated platform where professionals can rely to perform and manage all types of tests without being limited by infrastructure dependency. So people could focus on things that matter the most, i.e. their tests.
What You'll Do
- Ability to create tools, microsite, DevOps, and technical solutions for testing.
- Experience in Object-Oriented Analysis, Design(OOAD), and development of software using UML Methodology, good knowledge of J2EE design patterns and Core Java design patterns.
- Analyze test logs; create test reports, co-ordinate with stakeholders
- Experience in web application and device test automation using Selenium, Robotium, Appium, or any equivalent tool/s.
- Strong experience with Agile development incorporating Continuous Integration and Continuous Delivery, utilizing technologies such as GIT, Maven, Jenkins, Chef, Sonar, PowerMock.
- Design and build scalable automated test frameworks and test suites working across technologies.
- Debugging of any issue faced.
- GoLang, Docker, Kubernetes experience is good to have
- Perform manual testing, the scope of which will encompass all functionalities of services as a prequel to automation
- Experience working closely with development and business teams to communicate impacts and to understand business requirements
What you should have
- A Bachelor's or Master's degree with 2 – 6 years of experience as a Developer or SDET.
- Comfortable communicating cross-functionally and across management levels in formal and informal settings.
- Ability to effectively articulate technical challenges and solutions.
- Shows creativity and initiative to improve product coverage and effectiveness.
- Ability to work in teams.
- Deal well with ambiguous/undefined problems; ability to think abstractly.
- Go-getter attitude.
In partnership with a 1500 CR Conglomerate, we will be launching a combination of FinTech & Retail Marketplace focused on empowering Kirana Stores. Formal registration, Business Plan finalization and kick off activities are work-in progress. We are looking for 15+ years experienced technology specialists for the role of Head of Engineering.
You will lead this new value stream help the platform scale up to servce over a 3 million user base in the next 3-5 years
Location ; Bangalore / Chennai
Travel : Would be required in the initial stages
Compensation - Industry standard (open for discussion)
You
- 9+ years experience developing highly scalable, distributed applications, products and services in Java or similar languages
- 3+ years of experience in team management, including hiring, building key projects and career management.
- Deep understanding of how distributed resilient software is built and deployed
- Entrepreneurial spirit, priding yourself on getting things done with a high level of quality
- Strong desire to work in an unstructured, fast moving startup environment
- Passionate Tech architect, retains narrow focus on research, system performance and scalability
Technology
Good knowledge of languages like Java, Python and web technologies (e.g. Javascript, HTML, CSS)
Expertise in front end and backend JS frameworks (e.g React JS, Angular, Node.js,)
Experience working in Agile frameworks and project management tools (e.g. Atlassian, Git)
Knowledge of deployment of distributed RESTful search platforms (like Elastic or Solr)
Experience in designing hyperscale architecture
Exposure to Microservices, AI/ML and Bigdata
Worked on at least one 0-1 initiative preferably IT product firms
Hands on ready to code any time (candidates who are interested only in advisory model, please excuse)
Candidates with good exposure working with OR algorithms would be given preference
Reasonably networked to be able to attract tech talent and build a large Engineering team independently
- Key responsibilities include:
- Deliver software products that delight our customers and accelerates our business growth.
- Be a combination of technical hands-on software engineer and a leader who has the ability to influence, guide, and inspire those around you.
- Empower the team to achieve a high level of productivity, reliability and simplicity.
- Hire and retain a team of high-performing engineers and managers.
- Understand the market and our end customers.
- Stays current on leading industry trends.
- Conduct performance reviews, calibration sessions and feedback discussions for direct reports.
Experience : 9 years to 12 years
Shift Timings : 5 PM to 2 AM
Location- Hyderabad
Requirement:
- Minimum 9 years total IT experience, preferably in SAP HCM.
- Minimum 5 years of experience in design and configuration of SAP CA Payroll.
- Must have 2-3 full life cycle implementations for SAP/EC CA Payroll.
- Should have worked as an SME for CA payroll.
- Payroll catalog definition including wage type definition and configuration
- Third party remittance
- Off cycle payroll definition and processing
- Pre-DME and DME
- Garnishments definition, reporting and management
- Hands-on with pay statements, Taxation, YE adjustments and Tax forms (Adobe and Mag Media)
- Benefits configuration and Integration with 3rd party systems
- Detailed knowledge and understanding of integration with Compensation and Time Management
- Experience in creating and defining custom operations and rules
- Experience with year-end activities and support packs implementation and legal changes
- Sound knowledge in HR-FI integrations and reporting.
- Excellent written and verbal communication skills
- Willing to work US Hours Shift
- Excellent written and verbal communication skills
- Calling existing and potential customers to persuade them to purchase the company's services.
- Accurately recording details of customers’ purchase orders.
- Processing all customer purchases accordingly.
- Generating promising leads to pursue.
- Managing customer accounts by ensuring that existing customers remain satisfied with the company's services.
- Developing and sustaining solid relationships with customers to encourage repeat business.
- Using sales scripts proffered by the company to drive sales and respond to customer rejections.
- Developing in-depth knowledge to make suitable recommendations based on customers' needs and preferences.
- Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.
About the job
What is Censius?
Censius is an AI Observability Platform that enables enterprises of all sizes to confidently deploy their machine learning models into production. The company's flagship AI observability platform helps data science initiatives become more accountable and explainable. This all-in-one ML monitoring system allows you to proactively monitor end-to-end ML pipelines for drift, skew, data integrity, and data quality concerns.
Responsibilities
- Contacting potential clients to establish rapport and arrange meetings.
- Planning and overseeing new marketing initiatives.
- Researching organizations and individuals to find new opportunities.
- Increasing the value of current customers while attracting new ones.
- Finding and developing new markets and improving sales.
- Attending conferences, meetings, and industry events.
- Developing quotes and proposals for clients.
- Setting goals for the development team and business growth and meeting them.
Qualifications
- Must have 2+ years of experience in any capacity working in Data/AI/ML companies
- 1+ years experience in enterprise software sales, marketing, or related field.
- Strong communication skills and tech fluency.
- Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
- Understands technology and has a fascination for AI/ML product/services
Benefits
- Competitive Salary 💸
- Work Remotely 🌎
- Health insurance 🏥
- Unlimited Time Off ⏰
- Support for continual learning (free books and online courses) 📚
- Reimbursement for streaming services (think Netflix) 🎥
- Reimbursement for the gym or physical activity of your choice 🏋🏽♀️
- Flex hours 💪
- Leveling Up Opportunities 🌱
What you will do:
- Planning of purchase requirements as per manufacturing schedule/purchase indent
- Controlling budgets
- Managing and developing vendors
- Managing inventory
- Managing ongoing supplier relationships
- Preparing reports on purchases, including cost analyses
- Negotiating with supplier for economical pricing for best quality material
Desired Candidate Profile
What you need to have:- 10 years experience in Purchase
- Prior experience in an FMCG/Personal care company preferred
- Experience in purchasing ingredients, extract powders, solvents, and consumable items









