International Sales Process- US Shift

Position : SAP SuccessFactors RCM Consultant

Experience : 7+ years

Location : Bangalore (Hybrid)

Notice Period : Immediate joiners or currently serving notice

Must-Have :

• Strong hands-on experience with SAP SuccessFactors Recruiting Management (RCM)

Key Responsibilities :

• Implement and configure SAP SF RCM to meet business needs.
• Ensure system integrity and manage RCM configurations.
• Collaborate with HR/IT teams to streamline recruitment processes.
• Train and support end-users on the RCM module.
• Monitor recruitment metrics and recommend improvements.
• Troubleshoot and resolve system issues.

Preferred Skills :

• Experience with other SF modules (Employee Central, Onboarding)
• SAP SF RCM Certification
• Knowledge of HR processes and compliance

Role Overview

As an AI/ML Engineer at Hotelzify, you will be at the forefront of designing and deploying AI components that power our conversational agent (voice + chat). You’ll be responsible for NLP/NLU pipelines, real-time inference optimization, dialogue management, retrieval-augmented generation (RAG), and LLM integration, helping the agent understand user intents, answer questions, and complete bookings live.

Key Responsibilities

• Design and implement NLP/NLU models to understand real-time user intents from text and voice.
• Build and fine-tune LLM-based conversational flows using RAG, prompt engineering, and retrieval mechanisms.
• Integrate external tools for hotel availability, pricing APIs, CRM data, and transactional workflows.
• Develop efficient real-time inference pipelines with latency under 300ms for voice and chat.
• Collaborate with frontend/backend teams to ensure seamless LLM API orchestration.
• Optimize prompt logic, dialogue memory, and fallback strategies for natural conversations.
• Conduct A/B experiments and continuous learning pipelines for feedback-driven improvement.
• Use vector databases (e.g., FAISS, Pinecone, Weaviate) for retrieval over hotel-related data.
• Work on voice-specific challenges: STT (Speech-to-Text), TTS, and intent detection over audio streams.

Tech Stack

• Languages: Python, Node.js
• AI/ML: LangChain, Transformers (Hugging Face), OpenAI APIs, LlamaIndex, RAG, Whisper, NVIDIA NeMo
• Infra: AWS (EC2, RDS, EKS, Lambda), Docker, Redis
• Databases: PostgreSQL, MongoDB, Pinecone / Weaviate / Qdrant
• Voice APIs: Plivo, Twilio, Google Speech, AssemblyAI

What We’re Looking For

• 3+ years in AI/ML/NLP-focused roles, preferably in production environments.
• Strong understanding of modern LLM pipelines, LangChain/RAG architectures.
• Experience building or integrating real-time conversational AI systems.
• Comfortable with voice-based systems: STT, TTS, and real-time latency tuning.
• Hands-on experience with fine-tuning or prompt-tuning transformer models.
• Bonus: Experience working in travel, hospitality, or e-commerce domains.

Nice to Have

• Prior work with agents that use [tool calling] / [function calling] paradigms.
• Knowledge of reinforcement learning for dialogue optimization (e.g., RLHF).
• Experience deploying on GPU-based infrastructure (e.g., AWS EC2 with NVIDIA).

Why Join Us?

• Work on a real product used by thousands of guests every day.
• Build India’s first real-time AI agent for hotel sales.
• Flexible work environment with deep ownership and autonomy.
• Get to experiment and deploy bleeding-edge ML/AI tech in production.

Must know MySQL & PostgreSQL

- Good Knowledge of HTML, PHP Frameworks (like CI, Laravel, YII), Core PHP, JavaScript and CSS coding.

- Knowledge of Bitbucket/GitHub.

- Strong hands-on Bootstrap.

- Knowledge of databases and database concepts.

- Strong knowledge of Laravel/ CodeIgniter and its extensive feature set.

- Working Knowledge of e-commerce frameworks like OpenCart, WordPress, cs-cart, and Magento.

- Working knowledge of API for Mobile Applications

- Experience in Cache, and search plugins in terms of optimization

- Developing plug-ins/add-ons in PHP for various CMS solutions.

Roles and Responsibilities :

• Design and build application for iOS platforms
• Writing well designed, testable, efficient code by using the best software development practices
• Responsible for working on iOS frameworks, Xcode, Swift, Rxswift, Xcode SDK Platform tools
• Responsible to work on bug fixing and improving application performance
• Create and maintain software documentation
• Stay plugged into emerging technologies/industry trends and apply them into operations and activities