
International Sales Process- US Shift
at ECPL- ExpertCallers Solutions Private Limited
Join our team as a Customer Retention Specialist for the International Sales Process, focusing on our esteemed UK clientele. With at least 1 year of experience in International Voice Process, you will play a crucial role in delivering exceptional service by promptly addressing client queries and providing necessary assistance. Your ability to communicate effectively, both verbally and in writing, will ensure accurate and empathetic responses to customer inquiries.
Responsibilities:
- Resolve customer issues efficiently and effectively to ensure satisfaction.
- Display patience and empathy when handling challenging cases.
- Follow up diligently with customers to gather any additional required information.
- Utilize appropriate tools to deliver accurate, valid, and comprehensive information.
- Maintain flexibility in shift schedules to ensure seamless client support coverage.
We seek proactive individuals who excel in problem-solving, prioritize customer satisfaction, and thrive in dynamic, fast-paced environments. If you are prepared to contribute to our dedication to excellence in customer retention and service delivery, we invite you to apply and join us in making a meaningful impact

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Position : Senior Test Automation Engineer
Experience : 8+ Years
Location : Hyderabad / Bangalore
Job Description :
We are seeking a highly skilled Senior Test Automation Engineer with extensive experience in test automation and strong knowledge of Agile methodologies.
The ideal candidate will have hands-on experience with UFT, Java Selenium, and Ready API to design, develop, and maintain automated test scripts ensuring high-quality software delivery.
Key Responsibilities :
- Design, develop, and execute automated test scripts using UFT, Java Selenium, and Ready API.
- Collaborate closely with cross-functional teams to understand requirements and ensure quality delivery.
- Participate actively in Agile ceremonies and contribute to continuous improvement of testing processes.
- Analyze test results, report defects, and work with developers to resolve issues.
- Mentor junior team members and share best practices in automation testing.
Mandatory Skills :
- 8+ Years of hands-on experience in test automation using UFT, Java Selenium, and Ready API.
- Strong understanding of Agile methodology and practical experience applying it in testing environments.
- Excellent communication skills with the ability to clearly articulate testing progress and issues.
Preferred :
- Experience with CI/CD pipelines and test automation integration.
- Knowledge of performance testing tools and techniques.
- Experience in cross-browser and mobile device testing.
Multiplier enables companies to employ anyone, anywhere in a few clicks. Our
SaaS platform combines the multi-local complexities of hiring & paying employees
anywhere in the world, and automates everything. We are passionate about
creating a world where people can get a job they love, without having to leave the
people they love.
We are an early stage start up with a "Day one" attitude and we are building a
team that will make Multiplier the market leader in this space. Every day is an
exciting one at Multiplier right now because we are figuring out a real problem in
the market and building a first-of-its-kind product around it. We are looking for
smart and talented people who will add on to our collective energy and share the
same excitement in making Multiplier a big deal. We are headquartered in
Singapore, but our team is remote.
What will I be doing? 👩💻👨💻
Owning and managing our cloud infrastructure on AWS.
Working as part of product development from inception to launch, and own
deployment pipelines through to site reliability.
Ensuring a high availability production site with proper alerting, monitoring and
security in place.
Creating an efficient environment for product development teams to build, test
and deploy features quickly by providing multiple environments for testing and
staging.
Use infrastructure as code and the best of methods and tools in DevOps to
innovate and keep improving.
Create an automation culture and add automation to wherever it is needed..
DevOps Engineer Remote) 2
What do I need? 🤓
4 years of industry experience in a similar DevOps role, preferably as part of
a SaaS
product team. You can demonstrate the significant impact your work has had
on the product and/or the team.
Deep knowledge in AWS and the services available. 2 years of experience in
building complex architecture on cloud infrastructure.
Exceptional understanding of containerisation technologies and Docker. Have
had hands on experience with Kubernetes, AWS ECS and AWS EKS.
Experience with Terraform or any other infrastructure as code solutions.
Able to comfortably use at least one high level programming languages such
as Java, Javascript or Python. Hands on experiences of scripting in bash,
groovy and others.
Good understanding of security in web technologies and cloud infrastructure.
Work with and solve problems of very complex nature and enjoy doing it.
Willingness to quickly learn and use new technologies or frameworks.
Clear and responsive communication.
- Proactively maintain and develop all Linux infrastructure technology to maintain a 24x7x365 uptime service
- Engineering of systems administration-related solutions for various project and operational needs
- Maintain best practices on managing systems and services across all environments
- Fault finding, analysis and of logging information for reporting of performance exceptions
- Proactively monitoring system performance and capacity planning
- Manage, coordinate, and implement software upgrades, patches, hot fixes on servers, workstations, and network hardware
- Create and modify scripts or applications to perform tasks
- Provide input on ways to improve the stability, security, efficiency, and scalability of the environment
- Collaborate with other teams and team members to develop automation strategies and deployment processes
Qualifications and Requirements:
- Previous working experience as a Linux Administrator for minimum 3 years
- Bachelor's degree in Computer Science, Information Systems or similar relevant degree
- Strong problem solving and communication skills
- Rich experience on Web servers administration
- Good exposure in Implementation for FTP server on Linux
- Your Role and Responsibilities
- Your main job involves creating new features on the visible parts of a website using React.js.
- You'll be building reusable components that can be used again in the future, saving time and effort.
- Designs for the website will be given to you, and you'll convert them into actual working and visually appealing website elements.
- You'll ensure that the website works smoothly on various devices like phones, tablets, and computers.
- Skills and Traits We're Seeking
- You have a strong understanding of React.js and its workings.
- You're skilled in a JavaScript
- Experience with common React.js workflows like Flux or Redux is important.
- You're familiar with RESTful APIs.
- Knowledge of modern security measures like JSON Web Token is important.
- You're comfortable using tools that streamline the process of building website elements, such as Babel, Webpack, and NPM.
- Translating business requirements into technical plans for the website comes naturally to you.
- You've used version control tools like Git or SVN to manage and track changes in code.
- Expected Experience
- You should have accumulated 2 to 4 years of relevant experience in this field.
We are looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming.
- Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application.
- You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.
Responsibilities :
- Develop new user-facing features.
- Build reusable code and libraries for future use.
- Ensure the technical feasibility of UI/UX designs.
- Optimize application for maximum speed and scalability.
- Assure that all user input is validated before submitting it to the back-end.
- Collaborate with other team members and stakeholders.
Skills And Qualifications :
- Good understanding of Angular 6+ or React.
- Proficient with JavaScript and jQuery.
- Proficient understanding of web markup, including HTML5, and CSS3.
- Good understanding of server-side CSS pre-processing platforms, such as LESS and SASS.
- Proficient understanding of cross-browser compatibility issues and ways to work around them.
- Proficient understanding of code versioning tools, such as Git and Bitbucket.
- Good understanding of SEO principles and ensuring that application will adhere to them.
- Excellent verbal communication skills.
- Good problem-solving skills.
- Knowledge of software development methodologies like Agile, waterfall, and tools like Jira.
What you will do:
- Partnering with the finance and benefits team to administer payroll and benefits
- Ensuring 100% statutory compliance of the store through attending monthly audits, follow up on non-compliance, vendor checks etc.
- Being the custodian of all labor notices for the store and aligning with all internal and external stakeholders to ensure timely response and closure of these notices
- Spreading awareness among the employees about gender sensitization
- Managing data and analysis to help stakeholders with relevant information on a need basis
Desired Candidate Profile
What you must have:- Knowledge of HR processes and 3 to 4 years of experience in working in a fast paced startup environment
- High levels of discretion, integrity and confidentiality
- Proven ability to build strong partnerships and work collaboratively with managers, leaders and HR colleagues
- A deep knowledge of HR programs and practices, including applicable state and federal employment laws and regulations
- Great knowledge on Excel and other MS and G-suite Applications
- Openness to learning
- Ability to function in an unstructured environment with attention to detail and strong interpersonal skills
- Flexibility with changing requirements
We are looking for an Android Developer who possesses a passion for pushing mobile technologies to the limits. This Android app developer will work with our team of talented engineers to design and build our Saas Application.
Responsibilities
Design and build advanced applications for the Android platform
Collaborate with cross-functional teams to define, design, and ship new features
Work with outside data sources and APIs
Unit-test code for robustness, including edge cases, usability, and general reliability
Work on bug fixing and improving application performance
Continuously discover, evaluate, and implement new technologies to maximize development efficiency
Requirements
Proven software development experience and Android skills development work experience ( 3- 6 years )
Proven working experience in Android app development
Experience with Android SDK
Experience working with Native Android, Java, and Kotlin.
SQL, Python, Numpy,Pandas,Knowledge of Hive and Data warehousing concept will be a plus point.
JD
- Strong analytical skills with the ability to collect, organise, analyse and interpret trends or patterns in complex data sets and provide reports & visualisations.
- Work with management to prioritise business KPIs and information needs Locate and define new process improvement opportunities.
- Technical expertise with data models, database design and development, data mining and segmentation techniques
- Proven success in a collaborative, team-oriented environment
- Working experience with geospatial data will be a plus.









