
International Sales Process- US Shift
at ECPL- ExpertCallers Solutions Private Limited
Join our team as a Customer Retention Specialist for the International Sales Process, focusing on our esteemed UK clientele. With at least 1 year of experience in International Voice Process, you will play a crucial role in delivering exceptional service by promptly addressing client queries and providing necessary assistance. Your ability to communicate effectively, both verbally and in writing, will ensure accurate and empathetic responses to customer inquiries.
Responsibilities:
- Resolve customer issues efficiently and effectively to ensure satisfaction.
- Display patience and empathy when handling challenging cases.
- Follow up diligently with customers to gather any additional required information.
- Utilize appropriate tools to deliver accurate, valid, and comprehensive information.
- Maintain flexibility in shift schedules to ensure seamless client support coverage.
We seek proactive individuals who excel in problem-solving, prioritize customer satisfaction, and thrive in dynamic, fast-paced environments. If you are prepared to contribute to our dedication to excellence in customer retention and service delivery, we invite you to apply and join us in making a meaningful impact

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About the Role:
We are looking for an experienced and imaginative Generative AI Architect & Engineer to lead, design, and build cutting-edge solutions using Large Language Models (LLMs) such as OpenAI’s GPT-4/5, Google Gemini, Meta’s LLaMA, and Anthropic Claude. You will spearhead the development of a corporate-wide GenAI platform that harnesses proprietary enterprise knowledge and empowers sales, operations, and other departments with instant, contextual insights, guidance, and automation.
As the GenAI leader, you will be responsible for building scalable pipelines, integrating enterprise content repositories, fine-tuning or adapting foundational models, and creating secure and intuitive access patterns for business teams. You are passionate about creating highly usable solutions that solve real-world problems, and are fluent across architecture, implementation, and MLOps best practices.
Key Responsibilities:
- Architect and implement an end-to-end GenAI solution leveraging LLMs to serve as a contextual assistant across multiple business units.
- Develop pipelines to ingest, clean, and index enterprise knowledge (documents, wikis, CRM, chat transcripts, etc.) using RAG (Retrieval-Augmented Generation) patterns and vector databases.
- Lead fine-tuning, prompt engineering, and evaluation of LLMs, adapting open-source or commercial models to enterprise needs.
- Design a secure, scalable, API-first microservice platform, including middleware and access control, integrated into corporate systems.
- Work closely with sales, operations, and customer support teams to gather use cases and translate them into impactful GenAI features.
- Drive experimentation and benchmarking to evaluate various open and closed LLMs (OpenAI, Claude, Gemini, LLaMA, Mistral, etc.) for best performance and cost-efficiency.
- Collaborate with DevOps teams to enable MLOps workflows, CI/CD pipelines, versioning, and A/B testing for AI models.
- Contribute to technical documentation, best practices, and internal knowledge sharing.
Key Qualifications:
- 4–5+ years of hands-on experience in AI/ML product development or applied research.
- Demonstrated experience working with LLMs (OpenAI, LLaMA, Claude, Gemini, Mistral, etc.) and RAG pipelines, including vector search (FAISS, Weaviate, Pinecone, Chroma, etc.).
- Strong Python skills and experience with frameworks such as LangChain, LlamaIndex, Transformers, Ray, HuggingFace, or equivalent.
- Deep understanding of NLP, model fine-tuning, embeddings, tokenization, and content ingestion pipelines.
- Exposure to enterprise content systems (e.g., SharePoint, Confluence, Salesforce, internal wikis, etc.) and integrating with them securely.
- Solid foundation in software architecture, microservices, API design, and cloud deployments (Azure, AWS, or GCP).
- Experience with security, RBAC, and compliance practices in enterprise-grade solutions.
- Ability to lead projects independently and mentor junior engineers or data scientists.
How to Apply:
Submit your resume and a short technical project summary or portfolio (GitHub, Hugging Face, blog posts)
We are looking for A highly skilled Full Stack .NET Developer with strong hands-on experience in C#, .NET Core, ASP.NET Core, Web API, and Microservices Architecture. Proficient in developing scalable and high-performing applications using SQL Server, NoSQL databases, and Entity Framework (v6+). Recognized for excellent troubleshooting, problem-solving, and communication skills, with the ability to collaborate effectively with cross-functional and international teams, including US counterparts.
Key Skills Required:
Primary Skills:
o COBOL
o JCL (Job Control Language)
o VSAM (Virtual Storage Access Method)
Job Responsibilities:
Design, develop, test, and maintain mainframe applications using COBOL, JCL, and VSAM.
Perform impact analysis, troubleshooting, and performance tuning.
Collaborate with cross-functional teams to understand business requirements and translate
them into technical solutions.
Ensure adherence to coding standards and participate in code reviews.
Work independently on tasks with minimal supervision and deliver high-quality code within
deadlines.
Eligibility Criteria:
Minimum 5 years of hands-on experience in mainframe development.
Strong problem-solving and debugging skills.
Good communication and team collaboration abilities.
Willingness to work from the Pune office.
Interview Mode:
Weekend Drive – Virtual Interviews scheduled for 28th & 29th June
Experienced Senior Functional Consultant with 7+ years of experience in Microsoft Dynamics 365 Marketing Automation.
Key Requirements:
- 7+ years of experience in MS Dynamics 365 Marketing Automation
- Expertise in Customer Segmentation, Real-Time Marketing & Personalization
- Strong experience in Email & Campaign Automation
- Hands-on knowledge of Power Automate for Marketing Workflows
- Proficiency in Data Analytics, Reporting (Customer Insights AI), and Customer Journey Orchestration
- Experience with Dynamics 365 Sales, Power BI, and Integration
- Self-management and accountability for SLAs & deliverables
Selected intern's day-to-day responsibilities include:
1. Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging, and audience identification
2. Generate, edit, publish and share daily content (original text, images, video, or HTML) that builds meaningful connections and encourages community members to take action
3. Set up and optimize company pages within each platform to increase the visibility of the company's social content
4. Moderate all user-generated content in line with the moderation policy for each community
5. Create editorial calendars and syndication schedules
6. Continuously improve by capturing and analyzing the appropriate social data/metrics, insights, and best practices, and then acting on the information
7. Collaborate with other departments (customer relations, sales, etc.) to manage reputation, identify key players, and coordinate actions
Who can apply:
1. Internship experience or knowledge on SMM
2. Immediate Joining
3. Should be available for 3 months.
4. Part time Internship
brands, and content streams.
• Coordinate between stakeholders and management to ensure timely deliverables.
• Liaise between the social media marketing, Franchising, Leasing, and Conceptualisation team and
clients.
• Procuring new clients through direct contact, and word-of-mouth, in collaboration with the marketing
department.
• Maintaining meaningful relationships with new and existing clients to ensure that they are retained.
• Accurately track results on a project basis i.e., sales margin revenue, expenses, attendance, proportion,
and any other values.
• Drive successful revenue for the organization by explaining counselling the prospect properly based
on requirements.
• Prepare PowerPoint presentations and present them in client meetings.
• Prepare and maintain budget through monitoring revenue and expenses.
• Negotiating with clients to secure the most attractive prices.
• Reviewing clients' feedback and implementing necessary changes.
• Responsible to plan and coordinate the work schedule in order to meet the client timelines.
SKILLS REQUIRED
• Excellent networking, communication, and presentation skills
• Good time management and organizational skills
• Basic knowledge of MS Office and other software’s to create presentation decks
• Knowledge to pitch the company products and negotiate with clients
• Attention to detail
• Confident and reliable and able to work independently
Job Overview:
As a Product Manager at Dhwani Rural Information Systems, you will play a critical role in the development and delivery of IT software products that support the social and development sector. You will be responsible for defining the product vision and strategy, leading the cross-functional development team, conducting market research and competitive analysis, gathering and prioritizing product and customer requirements, and working with stakeholders to ensure the success of our products.
In this role, you will have the opportunity to use your expertise in product management and passion for leveraging technology for social good to make a meaningful impact in the lives of people and communities. You will work with a team of experienced professionals and have the opportunity to learn and grow in your career.
Key Responsibilities:
• Building, implementing and managing software.
• Responsible for managing the product development process from concept to end life.
• Analyse user needs and market trends to define a roadmap for existing and new products.
• Identify and implement new technologies to gain a competitive advantage.
• Set the long-term vision and strategy for the company's products.
• Communicate and evangelize product vision and roadmap to internal teams and external stakeholders.
• Define and communicate product goals and own the results.
• Oversee the product line’s life cycle and anticipate any problems.
• Identify user and stakeholder needs and develop a product plan to address them.
• Conduct customer research and analysis to understand customer behaviour and needs.
• Implement quality assurance and data protection processes.
• Prioritize features and tasks using internal tools and regularly track and review the product direction.
• Gather product requirements and document them for development projects.
• Manage collaboration with internal and external teams to ensure efficient work.
• Participate in product-level discussions, ideation, and documentation.
• Provide solutions in existing projects to the respective teams.
• Filter first-level field issues.
• Participate in feasibility discussions.
• Stay in sync with the product/project team members.
• Gather requirements and write use cases or user stories.
• Ensure test cases are in place with the QA team before the next sprint.
• Participate in sprint planning on a weekly or fortnightly basis.
• Contribute to new feature development and maintenance work.
Essential Requirements:
• Strong experience in software development and management.
• Understanding of user needs and market trends.
• Ability to identify and implement new technologies.
• Strategic thinking and strong business acumen.
• Excellent communication and collaboration skills.
• Ability to prioritize tasks and manage a product line's life cycle.
• Strong problem-solving skills.
• Experience in customer research and analysis.
• Knowledge of quality assurance and data protection processes.
• Ability to manage projects and lead a team.
• Strong sense of purpose to work in the tech for good, ICT4D, or social impact space.
We are looking for a highly skilled computer programmer who is comfortable with both front and backend programming. Full stack developers are responsible for developing and designing frontend web architecture, ensuring the responsiveness of applications, and working alongside graphic designers for web design features, among other duties.
Fullstack developers will be required to see out a project from conception to final product, requiring good organizational skills and attention to detail.
Full Stack web developer responsibilities:
Developing frontend website architecture.
Designing user interactions on web pages.
Developing back-end website applications.
Creating servers and databases for functionality.
Ensuring cross-platform optimization for mobile phones.
Ensuring responsiveness of applications.
Working alongside graphic designers for web design features.
Seeing through a project from conception to finished product.
Designing and developing APIs.
Staying abreast of developments in web applications and programming languages.
Experience - 7 to 9 Years
Notice Period - Immediate to 45 Days
Job Description :Agile ExpertiseExperience managing requirements in an agile format from discovery through to delivery in an ongoing successful/sustainable modelExperience as a scrum master & running Agile ceremonies, keeping stakeholders updated wrt to statusCapabilities must include:Definition, importance & role ownership of Ceremonies, Scrum recognized and otherwise. This would encompass, at minimum, Grooming, Sprint Planning, Daily Stand-up, Demo & Retrospective.Deep understanding of a user story & anatomy therein (Actor, Action Taken, Behavior, Business Value Justification acceptance criteriaBusiness Analysis Capabilities5+ years of business analyst experience performing requirements gathering, elaboration, story creation, acceptance validation etc.3+ years of Hands-on experience with agile tools like Jira or equivalentStrong discovery experienceProcess/Sequence diagrammingPostman and SOAPUI experience is a plusDiverse group facilitation Should be able to drive consensus around variety of Virtusa and Client business/technical leaders/SMEs
Responsibilities:
- Contribute to managing end-to-end implementation project life cycle, driving optimization of operating models
- Determine Project Scope, Objectives and Dependencies
- Develop and manage a detailed project schedule, work plan and key milestones
- Determine and Define Project Resource Allocations
- Manage Risks, Issues, Assumptions and Dependencies on Project by assigning appropriate ownership and escalations
- Capture project health metrics, maintaining a central repository for all projects and project information that provide insights into processes and frameworks that work
- Establish and execute Project Governances viz., Steerco Meetings, Weekly Cadences and Track Action Items to closure
- Conduct governance calls for ongoing projects and ensuring project commitments are being met by Darwinbox’s implementation team as well as the Client’s implementation team
- Develop and manage a detailed project schedule and work plan
- Collaborate with Client on requirement changes and initiate change management process
- Identify, document and update the project scope for changes
- Initiate appropriate review and approvals on the changes
- Evaluate and analyze the impact of changes and communicate with stakeholders
- Seek approvals and commitments on the scope, cost and schedule
- Ensure SOP adherence, time-logging, effectively making use/ driving adoption of Project Management tools and methodologies
- Review/prepare Project Plans for implementation projects and monitor resource allocation
- Identify Stakeholder Communication Requirements on project performance metrics
- Collaborate with Product Teams on Product enhancements
- Document impact and prioritize changes to Product Backlog and timelines
- Stakeholder Reporting - Preparing status reports, highlighting risks to the project timelines, proactively escalating potential red flags, and recommending mitigation solutions
- Track Project Closure / Handover activities to downstream teams.
General Requirements:
- B. Tech or an equivalent degree
- MBA or an equivalent degree is preferred but not mandatory
- Excellent written and verbal communication skills
- Ability to work under pressure and adaptable to change
- Excellent time management and problem-solving skills
- Proficiency in MS Office tool.
- Any experience in MS SharePoint, MS Power Automate, Excel Macros, and Project Management Tools like JIRA, and Zoho Projects is an added advantage
- Any Project Management (PMP/ Prince2/Agile CSM) or Agile certification is mandatory
- 8-10 years of prior experience in a project management role is preferred with strong experience in HRMS implementation.











