Insurance Specialist

We are looking for a resilient, empathic Business Development Executive to contribute to the growth of our company. Business development executives are responsible for finding and retaining clients, encouraging extant clients to purchase added products or features, and remaining abreast of changes in consumption.

Requirements:

• Bachelor's degree in business management, marketing, or related field.

• 0 - 3 years' relevant work experience in business development or similar field preferred.

• Excellent written and verbal communication skills.

• Ability to handle multiple projects simultaneously and work under pressure.

• Proficient in Microsoft Office and relevant software.

Responsibilities:

• Identifying profitable business opportunities

• Conducting extensive market research

• Creating actionable business strategies

• Nurturing relationships with clients

• Analyzing market trends.

Shift Timing: 10 AM to 7 PM - Monday to Saturday (Remote)

Company: JNJ Technologies & Services LLP - http://jnjservices.co.in/ Location: Vijayawada, Andra Pradesh

Language: English & Hindi 

Our Engineering Team 

Keka Engineering Team follows modern engineering practices and works with latest stack. Refactoring is central to our philosophy to evolve the design, maintain code consistency and adapt to dynamic business needs. We believe in DevOps practices, there is no fixed release cycle; our CI/CD pipeline, deployment automation, blue-green deployment and other related practices gives us flexibility to deploy multiple times a day (if required). Our Engineering team is made up of small cohesive teams embracing Agile; working on focus areas to deliver awesome experiences to our Customers. Keka Engineering Team works on complex technical challenges, learns & adapts and most importantly; we have fun along the way.  

As a Mobile developer you are required to work with a team of architects, and developers to create mobile applications.

·       Design and build applications for the iOS platform

·       Ensure the performance, quality, and knowledge of best practices

·       Collaborate with a team to define, design, and ship new features

·       Identify and correct bottlenecks and fix bugs

·       Help maintain code quality, organization, and automation.

·       Working knowledge of the general mobile orientation, architecture, trends, and emerging technologies.

·       Solid understanding of the full mobile application development life cycle.

·       Must have good analytical, debugging, and problem-solving skills.

·       Self-starter having the ability to independently acquire the knowledge required in succeeding his job.

·       Good communication skills. Should be able to discuss requirement for stake holders like, Product Owner and other Business stakeholders

·       Proficient with Swift 5 & above

·       Strong understanding of MVVM Architecture and should be able to demonstrate working experience

·       Strong knowledge of Design patterns

·       Strong with Auto layout and Storyboard for proficient user interface creation

·       Experience with iOS frameworks such as Core Data, Core Animation, etc.

·       Experience with Online/Offline storage, threading, and performance tuning

·       Familiarity with RESTful APIs to connect iOS applications to back-end services

·       Knowledge of UX standards

·       Should have experience with Unit Testing

·       Understanding of Apple's design principles and interface guidelines.

·       Review code, follow best practices for coding guidelines

·       Proficient with writing reusable code

·       Familiarity with cloud message APIs and push notifications, social media integration, and integration of analytics

·       Knack for benchmarking and optimization

·       Proficient understanding of code versioning tools (Git / SVN, Swift Package Manager, Cocoa Pods)

·       Familiarity with continuous integration

·       Knowledge of Appstore Deployment process/norms

·       Good knowledge of Certificate and Profile creations

·       Good knowledge of distribution builds for testing over TestFlight or similar distribution tools.

Position: Call Quality Analyst

Monitoring Calls:

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

Quality Assessment:

• Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
• Feedback and Coaching:
• Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
• Offer coaching and training to help agents enhance their skills and meet quality standards.
• Reporting and Documentation:
• Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
• Generate regular reports on individual and team performance for management review.
• Root Cause Analysis:
• Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
• Compliance and Policy Adherence:
• Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
• Process Improvement:
• Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
• Training and Development Support:
• Assist in the development and delivery of training materials and programs for call center agents.
• Conduct refresher training sessions on specific skills or areas identified for improvement.
• Quality Assurance Metrics:
• Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
• Monitor and analyze performance metrics to ensure they align with organizational goals.
• Stakeholder Communication:
• Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

Qualifications:

• Minimum 2 years of experience as a Call Quality Analyst.
• Previous experience in a call center or customer service role is often preferred.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using call monitoring software and tools.
•  Knowledge of industry-specific regulations and compliance standards (if applicable).

Type, Location

Chennai, Tamil Nadu, India

Desired Experience

1+ years

Job Description

● Understanding of how to build performant, decoupled, testable, and maintainable code

● Sharing knowledge with teammates, and working collaboratively when you need help

● Advocate for improvements to product quality, security, and performance

● Craft code that meets our internal standards for style, maintainability, and best practices for a high-scale web environment. Maintain and advocate for these standards through code review

Qualification:

● 1+ years of experience preferably in a tech startup

● Strong foundation in server-side programming languages like Angular, AWS and DevOps

● Experience with containerization (Docker etc.) and cloud technologies

● Experience with automation and building CI/CD pipelines

● Demonstrated capacity to clearly and concisely communicate complex

technical, architectural, and/or organizational problems and propose thorough

solutions

● Experience with performance and optimization problems and a demonstrated

ability to both diagnose and prevent these problems

● Comfort working in a highly agile, iterative software development process

• This role includes both product and Project management.Involve in Data collection,Data filtering,refining, and sizing huge incidents data.
• Preferred Domain- Telecom
• Good to have Voice, Unified Communication, Contact center, Messaging experience, Application to Person (i.e. integration with WhatsApp,etc.)
• Work closely with the Engineering Team,Customer Business Team, different cross-functional Team to realize a road map of RPA implementation, Starting from requirement gathering, Ideation to Solution design and implementation
• create PDD (Process Design Document) and review SDD (Solution design document),POC development, Solutioning/Sizing/Business Case/Pricing activities
• Work closely with Marketing Team for proposal preparation,Business case development

Essential Skills:

• 8 years experience delivering highly available web/mobile applications including 1-3 years as Senior/Lead developer. Prior experience in retail domain is a plus
• 3 years of experience working with distributed teams
• Deep knowledge of UI Libraries / Frameworks, API (REST), API Management and building scalable and high performance Web APIs
• Must have experience building websites using Javascript and Java technologies (e.g. Typescript, Spring Boot). Search Engine and Native App development experience is a plus.
• AWS Serverless Cloud native services experience with Lambda functions, SNS, SQS, DynamoDB, API Gateway etc
• Strong knowledge of Caching frameworks, data structures, algorithms, operating systems, and distributed systems
• Strong understanding of databases, NoSQL data stores, storage and distributed persistence technologies
• Strong communication and presentation skills
• Passionate about enabling next generation experiences
• Experience with automated testing, deployment pipelines and cloud based infrastructure

ROLE DESCRIPTIPON:

• Develop omni-channel digital solutions leveraging serverless and micro services in a cloud based platform to develop backend services.
• Design high/low level solutions, contribute towards architecture and technical roadmap
• Lead technical implementation/delivery.
• Host/Lead technical discussions
• Champion software development best practices, test driven development, CI and CD
• Build cloud native and highly cost efficient solutions
• Innovate, Unlearn and Disrupt. Research next generation frameworks and technologies. Embrace change.

                                                        Business Development Manager- Job Description

Responsibilities

• Lead generation through various marketing activities, cold call and networking.
• Meet potential clients by growing, maintaining, and leveraging your network.
• Developing sales plan, prospecting / identification of opportunities, customer presentations, managing RFI / RFP responses, and winning opportunities.
• Achieve set targets in terms of revenue, profitability, collection and other result areas.
• Work with technical team and other internal colleagues to meet customer needs.
• Arrange and participate in internal and external client debriefs.

• Manage Key Accounts, develop and maintain client relationship.
• New Account Development, Developing relationships with key decision-makers in target organizations for business development.
• Understanding and coordinating client's needs / enhancements and consulting with team to provide solutions in adherence to delivery schedules.

 Skill Sets

• Knowledge of IT Infrastructure Solutions and Services.
• Knowledge of Networking products like Switches, Routers, structured cabling , NAS SAN Storage, CCTV etc.

• Knowledge of of IT Security products like UTM, firewall, VA-PT Cyber Security and End Point Security.

• Knowledge of Computing like Servers, Desktops etc.

 Requirements

• Technical Background (BE, B.Tech, B Sc, BCA, B.com, Diploma) MBA a strong plus.
• Good track record in IT Hardware, Software & Services sales.
• 3 to 12 years of Corporate Sales experience in IT Industry mandatory. 
• Excellent interpersonal, diplomacy and conflict-resolution skills.
• Good Personal Networking Skills.

• This job is on Contrecting role Max $70/hr 
   Java or Scala web developer with 8 to 12 years of experience and strong fundamentals/proficiency in core technologies used for web development - HTML, CSS, JavaScript, Spring and Hibernate (to include relational database experience). 

• Object oriented analysis and design patterns using Java/J2EE technologies, 

• Knowledge on Spring Framework, MVC architectures, ORM frameworks like Hibernate  

• Experience with Restful Web Services, data modeling  

• Strong experience in relational database design and development (preferably with Oracle) and understanding of NoSQL databases like HBase, Druid, Solr 

• Experience working with event/message-based communication platforms such as Kafka, ActiveMQ etc., 

• Experience working with Hadoop technologies and Spark framework  

• Working proficiency in build and development tools (Maven, Gradle, Jenkins) 

• Experience with test frameworks like JUnit, Mockito  

• Experience in front end development using modern JavaScript frameworks and charting frameworks