Inside Sales Executive

• Strong Social Media Manager Profile
• Mandatory (Experience 1) – Must have 1+ years of experience in social media management.
• Mandatory (Experience 2) – Must have proven experience managing content for Instagram and YouTube.
• Mandatory (Core Skills 1) – Must have experience in coordinating with video editors/graphic designers to deliver engaging content.
• Mandatory (Core Skills 2) – Must have excellent caption writing skills and ability to create engaging, trend-driven content.
• Mandatory (Company) - Product Startup Companies OR Highly Preferred - Online Gaming Companies
• Mandatory (Location) - Candidate must be based out of Mumbai

Preferred Companies

1. Dream 11 2. Mobile Premier League (MPL) 3. PokerBaazi 4. Zupee 5. Probo 6. Games 24x7 7. Winzo 8. Paytm First Games 9. Junglee Games 10. Adda52 11. My11Circle 12. RummyCulture/RummyCircle 13. Gameskraft 14. KheloFantasy 15. 99Games 16. BaaziGames

About Us

Volopay is a Y Combinator-backed start-up that combines, corporate cards, bill payments, approvals, expense reimbursements, and accounting automation in one single platform. We empower businesses to manage, grow and succeed with our cross-platform solution that delivers more functionality across financial operations. We are trusted by some of the top investors in the world and are being awarded as one of the most influential fintech start-ups in South East Asia.

We are seeking a dedicated and experienced Customer Success Manager - India to ensure exceptional service delivery to our clients. As the Customer Support Manager, you will be responsible for managing client accounts, resolving inquiries through chat, liaising with product and service providers, and building scalable processes for future customer support team members. This role requires strong leadership skills, a customer-centric approach, and the ability to effectively collaborate with internal and external stakeholders.

Key Responsibilities:

• Client Account Management: Serve as the primary point of contact for designated SaaS and enterprise client accounts, fostering strong relationships and ensuring client satisfaction through timely and effective communication.
• Intercom Management: Oversee the Intercom platform to respond to customer inquiries, provide technical support, and address product-related questions or concerns in a timely and professional manner.
• Issue Resolution: Work closely with internal teams and external product/service providers to resolve customer queries, troubleshoot technical issues, and ensure timely resolution to maintain high levels of customer satisfaction.
• Process Development: Develop and implement efficient and scalable processes for managing customer support inquiries, including ticket management, escalation procedures, and knowledge base documentation.
• Team Leadership: Eventually lead, mentor, and coach the customer support team members, providing guidance, feedback, and support to ensure high performance and continuous improvement.
• Training and Onboarding: Develop comprehensive training materials and onboarding processes for new customer support team members, facilitating their integration into the team and ensuring alignment with service standards.
• Performance Monitoring: Monitor key performance metrics such as revenue growth of existing business. Once there is a team, also to measure response times, resolution rates, and customer satisfaction scores, and take proactive measures to address any areas for improvement.

Skills & Qualification

• Open to both freshers and experienced candidates. We are looking for someone who is quick to learn, adaptable, and able to work with minimal supervision. Prior experience in customer service or fintech is a plus but not mandatory.
• Intercom Expertise: Proficiency in using Intercom or similar customer support platforms to manage and respond to customer inquiries efficiently.
• Communication Skills: Excellent communication skills, both written and verbal, with the ability to articulate complex concepts in a clear and concise manner.
• Leadership Abilities: Strong leadership and team management skills, with the ability to inspire, and develop team members to achieve their full potential.
• Problem-Solving Skills: Strong problem-solving and critical-thinking abilities, with a proactive approach to identifying and resolving customer issues.
• Process Orientation: Experience in developing and implementing scalable processes and procedures to optimize customer support operations.
• Collaborative Nature: Ability to collaborate effectively with cross-functional teams, including product development, sales, and marketing, to address customer needs and drive customer success.
• Flexibility to support the UK market.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive benefits package including your health insurance.
• Remote work flexibility with a supportive and collaborative team environment.
• Opportunities for career advancement and professional development.

Our Culture

At Volopay, you'll thrive among passionate, talented individuals who bring their energy into everything they do. Our team's diversity is our strength, with musicians, entrepreneurs, athletes, and more contributing their unique talents. Picture a workplace that's not just about work, but about a shared journey. We value your independence and trust you with tasks, encouraging you to take ownership and find innovative solutions. Our culture is rooted in:

• Ownership: We believe in freedom with responsibility. You'll naturally take the lead and excel.
• Results: We're doers who overcome obstacles with a can-do attitude.
• Curiosity: Curious minds thrive here. Wear multiple hats and embrace new challenges.

Join our team and lead our customer support efforts to deliver exceptional service and drive customer satisfaction. If you are a proactive problem-solver with a passion for customer success and a desire to make a meaningful impact, we want to hear from you. Apply now to become our Customer Success Manager and play a key role in shaping the future of our customer support operations.

Job Brief

We are currently hiring a Video Editor to join our team who will be responsible for creating multimedia presentations using computer software. Their duties include splitting or combining video clips, adding appropriate sounds or graphics and delivering the finished product.

Main Responsibilities of a Video Editor

• Performing the full range of editing works from splicing, to sound balancing, to colour correction and colour grading.
• Review the script to better understand the video production requirements
• Editing raw footage content and cutting video sequences to ensure that concepts are translated effectively
• Review all edited tapes to identify any issues and changes as required
• Organizing and managing all audio and video assets to ensure a smooth workflow

Key Requirements

• You have solid prior experience are a video editor or videographer
• You have strong expertise in editing software such as Premiere Pro, After Effect, Photoshop and Final Cut Pro
• You possess good colour grading sense and skills and are able to tell a story through editing
• You can perform simple 2D animation, Motion graphics and VFX
• You are organized and with high attention to detail
• You can deliver high-quality work while meeting tight deadlines

We are looking for a social media manager for our blockchain company.

Things will include community management on telegram, instagram, twitter facebook.

We have over 10,000 members on telegram.
We have over 16,000 followers on twitter. (https://twitter.com/CryptionNetwork)

Hands-on experience in React.js  and Good understanding of core concepts

Hands-on experience in state management libraries like Redux.

Hands-on experience in HTML5 & CSS3 and JavaScript.

Experience integrating with Restful web services

Proficient with ES6/7/8 syntax and concepts

Proficient knowledge of cross-browser compatibility issues

Knowledge of modern authorization mechanisms, such as JSON Web Token

Experience with common front-end development tools such as Babel, Web pack, NPM.

The ideal candidate needs to be highly resourceful and innovative developer with extensive experience in the layout, design and coding of websites specifically in Wordpress. You must also possess a strong knowledge of web application development using PHP programming language and MySQL Server databases. 

Responsibilities

• Perform a mix of enhancements, and new development as required
• Work on development or modification of WooCommerce and WordPress plugins to meet the desired functionalities
• Front-end technologies, including HTML5, CSS3, JavaScript, jQuery
• Building user interfaces for websites and/or web applications
• Work cross-functionally to convert business needs into technical specifications

Qualifications

• 0-1 years of experience in web development and software design
• Expertise in front-end technologies (HTML, JavaScript, CSS), Wordpress, PHP, and MySQL databases