Full Stack Developer

Ontrac Solutions is a leading technology consulting firm specializing in cutting-edge solutions that drive business transformation. We partner with organizations to modernize their infrastructure, streamline processes, and deliver tangible results.

Our client is actively seeking a Conversational AI Engineer with deep hands-on experience in Google Contact Center AI (CCAI) to join a high-impact digital transformation project via a GCP Premier Partner. As part of a staff augmentation model, you will be embedded within the client’s technology or contact center innovation team, delivering scalable virtual agent solutions that improve customer experience, agent productivity, and call deflection.

Key Responsibilities:

• Lead the design and buildout of Dialogflow CX/ES agents across chat and voice channels.
• Integrate virtual agents with client systems and platforms (e.g., Genesys, Twilio, NICE CXone, Salesforce).
• Develop fulfillment logic using Google Cloud Functions, Cloud Run, and backend integrations (via REST APIs and webhooks).
• Collaborate with stakeholders to define intent models, entity schemas, and user flows.
• Implement Agent Assist and CCAI Insights to augment live agent productivity.
• Leverage Google Cloud tools including Pub/Sub, Logging, and BigQuery to support and monitor the solution.
• Support tuning, regression testing, and enhancement of NLP performance using live utterance data.
• Ensure adherence to enterprise security and compliance requirements.

Required Skills & Qualifications:

• 3+ years developing conversational AI experiences, including at least 1–2 years with Google Dialogflow CX or ES.
• Solid experience across GCP services (Functions, Cloud Run, IAM, BigQuery, etc.).
• Strong skills in Python or Node.js for webhook fulfillment and backend logic.
• Knowledge of NLU/NLP modeling, training, and performance tuning.
• Prior experience working in client-facing or embedded roles via consulting or staff augmentation.
• Ability to communicate effectively with technical and business stakeholders.

Nice to Have:

• Hands-on experience with Agent Assist, CCAI Insights, or third-party CCaaS tools (Genesys, Twilio Flex, NICE CXone).
• Familiarity with Vertex AI, AutoML, or other GCP ML services.
• Experience in regulated industries (healthcare, finance, insurance, etc.).
• Google Cloud certification in Cloud Developer or CCAI Engineer.

JOB SUMMARY

Great Manager Institute® (“Company”) is a global digital platform for personalized development and certification of people managers, having the vision of creating a world where every individual gets the opportunity to work with a Great People Manager.

Our vision is to ensure that everyone gets an opportunity to work with a great people manager. Our mission is to ensure that anyone can be a great people manager who delivers sustained results by building high-trust relationships.

We take pride in saying that our short-term plan is for 1000 years!

We need amazing Software Developers to evolve our solutions into world-class products and become a part of a journey that is setting off a movement on people management. Imagine the impact of creating a product that helps evolve human behavior in a scalable manner.

OUR DNA

• Customer Obsession: We believe in the concept of understanding customers deeply by putting ourselves in their shoes and gather and use relevant data to take decisions.
• Speed: Speed is paramount to become a global start-up.
• Global Outlook: We are creating a product for the world, and it can be possible only if we combine personalized and localized offerings with global outlook.

OUR VALUES

• Be Transparent
• Bring the Best
• Have Faith
• Care
• Respect Individuality

This is a unique opportunity at the high growth start-up. The Technology Head will be a part of the core executive group at the Company.

ROLE DESCRIPTION

• Development of features and modules of Great Manager Certification product
• Engagement in new innovations within the core products and various extensions of the core product
• Solving coding-related problems of the junior software developers in the team
• Mentoring and supporting new techies, helping create a team of rockstar developers

Who will this role report to?

This role will report to the Technology Head of the Company.

Growth Opportunities for You

• This role is a great opportunity for contributing to the growth of a global company
• This is a critical role that will shape the technology roadmap of the Company and gives an opportunity to lead from the front
• Become an entrepreneur. We operate in a highly entrepreneurial culture. Almost all roles at the Company are constructed to operate with an entrepreneurial mindset.
• The role prepares you to become Lead/Head of Technology while establishing your brand value as a rockstar developer

Who Should Apply?

• Candidates with 5+ years overall experience in full-stack software development
• Hands-on MEAN Stack is required
• Strong understanding of latest full-stack technologies and their strengths, shortcomings, and applicability to the Company’s context
• Excellent analytical skills with an attention to detail
• Integrity, with an ability to handle sensitive information
• Drive to build something. The role is not for those seeking comfort, stability and a strict 9-5 schedule. Building market leadership is not an easy path. Motivation and speed are essential qualifying criteria

Technical Skills & Competencies: Mandatory:

Web Development – HTML, CSS, JavaScript

Frameworks – ReactJS/AngularJS

Server-side development – Python/Django/Node.js

Database: SQL or NoSQL Databases (SQL Server/ MongoDB)

API Design concepts and Development of RESTful web services

Preferable:

• Familiarity with the Development of reusable frameworks, libraries to be used by multiple development teams
• Familiarity with cloud-native application architecture patterns
• Hands-on experience on project management tools like Jira
• Experience using DevOps Tools for CI/CD
• Conversant with agile methodologies

Roles & Responsibilities

• Work independently or in a small team setup
• Manage a team of highly skilled Frontend/Full Stack and Backend developers
• Creating, executing, and maintaining project plans including activity definition, sequence, dependencies, work effort, duration, and resource requirements
• Work with the technical team, communicating requirements and ensuring all product development meets the goals of the project and overall business and strategic goals
• Project management including release management, add-on compatibility reporting, updating documentations
• Assist in other ad-hoc or administrative tasks as part of daily/routine business activities
• Work with product technical architects to design new products or enhancements. Take part in system development including analysis, coding, and testing
• Performs design and code reviews with senior technical staff
• Act like the person everyone turns to resolve tough technical problems
• Work closely with other teams/vendors to connect front-end components with the other (often third-party) web and data services and support the back-end developers by integrating their work with the application
• Mentors team on proper standards/techniques to improve their accuracy and efficiency
• Performs the unit testing, system integration testing and assist with user acceptance testing
• Articulates business requirements in sufficient detail such that a technical solution can be designed and engineered
• Develops technical understanding of how the data flows from various source
• Provide ongoing support to applications used within the organization

Requirement

• 5+ years of experience in product development, with 2+ years of experience in a leadership role in current organization
• Reliable, self-motivated, and self-disciplined individual capable of planning and executing multiple projects simultaneously within a fast-paced environment
• Exceptional debugging skills and strong experience with performance tuning
• Excellent technical, analytical, and organizational skills
• Good range of hands-on technical experience
• Expert knowledge in Systems Development Life Cycle (SDLC)
• Expert understanding of Node.js and JavaScript
• Familiarity with code revisioning and repo maintenance on Git, code profiling and auditing

About Us

We have grown over 1400% in revenues in the last year.

Interface.ai provides an Intelligent Virtual Assistant (IVA) to FIs to automate calls and customer inquiries across multiple channels and engage their customers with financial insights and upsell/cross-sell.

Our IVA is transforming financial institutions’ call centers from a cost to a revenue center.

Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding. Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1. 

We are 45 people strong with employees spread across India and US locations. Many of them come from ML teams at Apple, Microsoft, and Salesforce in the US along with enterprise architects with over 20+ years of experience building large-scale systems. Our India team consists of people from ISB, IIMs, and many who have been previously part of early-stage startups. 

We are a fully remote team.

Founders come from Banking and Enterprise Technology backgrounds with previous experience scaling companies from scratch to $50M+ in revenues.

As a SDE III, you will be :

1. Designing and implementing FullStack applications of interface.ai’s conversational AI platform and playing a significant role in evolving them.
2. Working with a team of driven and passionate engineers working on cutting edge technology, who take pride in solving complex problems.
3. Engaging in cross-functional team discussions on Product, design, QA, deployment and maintenance,  in a fast-moving collaborative set up.
4. Building reusable code and libraries for future use
5. Analyzing high level requirements, breaking it down into workable/demoable tasks, estimating them and delivering with high quality.
6. Contributing to improve our engineering processes, tooling, and standards.

1. Are extremely self motivated
2. Have ability to learn quickly
3. Have a growth Mindset (read this if you don't know what it means - https://www.amazon.com/Mindset-Psychology-Carol-S-Dweck/dp/0345472322" target="_blank">link)
4. Have Emotional Maturity (read this if you don't know what it means - https://medium.com/@krisgage/15-signs-of-emotional-maturity-38b1a2ab9766" target="_blank">link)
5. Are Passionate about the possibilities at the intersection of AI + Banking
6. Have worked in a startup of 5 to 30 employees
7. Have outstanding problem-solving abilities
8. Have proactive outlook for ways to make the solution better
9. Have 5+ years of experience in delivering scalable complex technical products
10. Have Good knowledge of distributed technologies, low latency, and highly scalable systems. 
11. Have Expertise in JavaScript and Node.js
12. Have Hands-on experience in Node.JS / Express.JS / Hapi.js / Koa.js (or any other Web Framework), and Relational Databases (preferably PostgreSQL)
13. Have Expertise with unit testing & Test Driven Development (TDD)
14. Have Hands-on experience in Mocha or other Javascript testing frameworks
15. Have experience working with react, python (Nice to have)
16. Have hands-on experience in developing applications using microservices, container technologies, container management systems such as Kubernetes
17. Have a strong understanding of systems using real-time interactions (web sockets, long-polling, server-sent events)
18. Have hands-on experience in the Implementation of security and data protection
19. Are eager to learn new technologies
20. Have excellent written and verbal communication skills, including the ability to write detailed technical documents.
21. Are passionate about helping teams grow by inspiring and mentoring engineers

Title: MEAN Stack Developer

B-Arm Medical Technologies, A Well-capitalized start-up is looking for extremely talented MEAN Stack Developers to help pioneer commerce on the Internet with primary focus on Health / MedTech. You must have experience designing and building large and complex (yet maintainable) systems, and you should be able to do so in about one-third the time that most competent people think possible. You should have a BE, ME / MS, or PhD in Computer Science or the equivalent.  Top-notch communication skills with excellent team working capabilities are essential.

You can Expect Flexible Work environment like WFH/ Hybrid environment and a team of talented, motivated, intense, and interesting co-workers.

Your compensation will include best pay in the industry with meaningful equity equivalent ownership like Stock Options.

Technical Requirements: 

• Strong expertise in Node JS, hands-on working skills in MEAN stack and good understanding of closures.
• Strong experience in client-side JavaScript MVC frameworks - Angular JS, Knockout JS.
• Exposure to cloud hosting of backend such as on AWS or Azure
• Hands-on experience of HTML5 and CSS3.
• Expert knowledge of server-side JavaScript (node.js), should be able to handle & deploy code with HTTP servers (Apache or Nginx). Strong experience in writing Object Oriented JavaScript.
• Knowledge in handling SSJSi (server-side JavaScript injection) attack.
• Proficient in data bases (MongoDB/ MySQL/ NoSQL), developing database schemas supporting business processes
• Should be well versed in developing and deploying RESTful APIs, third-party APIs, integrating payment gateways, error handling, and data protection
• Must have at least 2 years of experience in MVC Framework
• Experienced in developing E-Commerce/consumer internet technologies, Content management Systems
• Participate in all stages of development cycle from requirement gathering, analysis, design, test, integration, UI/UX, to post deployment support & enhancements.
• Should have Knowledge to contribute for bug fixing and patches to other node/JavaScript projects.
• Should have worked in an Agile environment.

Key Skills and Competencies:

• Excellent analytical, mathematics & problem-solving skills
• Ability to take initiative, code from scratch and produce desired results.
• Effective verbal and written communication skills.
• Ability to handle multiple tasks with attention to detail and futuristic thinking approach.

Min. Experience: 3-5 years Minimum (or) if you are able to perform tasks that a 3+ years experienced professional would do then you are more than welcome to apply for this position.

No. of Positions: 5

• Work with development teams and product managers to ideate software solutions
• Design client-side and server-side architecture
• Build the front-end of applications through appealing visual design
• Develop and manage well-functioning databases and applications
• Write effective APIs
• Test software to ensure responsiveness and efficiency
• Troubleshoot, debug and upgrade software
• Create security and data protection settings
• Build features and applications with a mobile responsive design
• Write technical documentation
• Work with data scientists and analysts to improve software

We indulge in all things that would excite you!!

• Work on large-scale, custom distributed software systems using Java, Scala, MongoDB, JavaScript (AngularJS, ReactJS) and the likes

• We work almost exclusively on customer site providing a mix of delivery and consulting services, so you'll be flexible about travel

• Employ Agile development including task estimation, test automation, deployment automation, and Continuous Integration to improve overall execution speed and product quality

• Work in a dynamic, collaborative, transparent, non-hierarchical, and ego-free culture where your talent is valued over a designation or title

• Spread the word about best practices in software development inside and outside Equal Experts community like Expert Talks

What we look for in you?

• 3 + years Hands-on in development and delivery experience with Java, Scala, and the likes

• Passion for software engineering and craftsman-like coding prowess

• Great OO skills, including strong design patterns knowledge

• Experience working with Agile, TDD, Lean and/or Continuous Delivery approaches and best practices, such as Extreme Programming (XP)

• Enthusiastic to work collaboratively with people and sharing your ideas to solve real business problems.