Executive - Operations & Retention

Job Summary

Key Responsibilities

• Recruitment & Onboarding:
• Assist in the end-to-end recruitment process, including sourcing, screening, interviewing, and onboarding new employees.
• Ensure all new hires are properly oriented to company policies, including those related to information security and data privacy.
• Policy & Compliance:
• Support the development and implementation of HR policies and procedures.
• Ensure compliance with relevant labor laws and internal company regulations concerning data handling and employee conduct.
• Employee Relations:
• Address employee queries and concerns, providing guidance on HR policies and procedures.
• Assist in managing sensitive employee data securely and confidentially.
• Performance Management:
• Support performance appraisal processes and provide feedback to employees.
• HR Operations:
• Maintain accurate and up-to-date employee records, ensuring data integrity and confidentiality.
• Prepare HR reports and analytics as required.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 2-3 years of progressive experience in Human Resources.

Skills & Competencies

• Excellent Communication Skills: Exceptional verbal and written communication abilities, with the capacity to articulate complex concepts clearly and concisely to diverse audiences.
• Analytical & Problem-Solving Skills: Ability to analyze HR data, identify potential risks, and propose effective solutions.
• Interpersonal Skills: Strong ability to build rapport and work effectively with employees at all levels.
• Attention to Detail: Meticulous in record-keeping and policy adherence.
• Proactive & Self-Motivated: Ability to work independently and as part of a team in a fast-paced environment.

Must have two wheeler for client visit

About the Company: 

Our client is a leader in the production of high-quality steel and is motivated by the philosophy of producing safe and sustainable steel. They are involved with projects for rail, roads, bridges, ports, airports, defense, and energy, as well as in various infrastructure segments like urban development and irrigation. They are now setting up a construction-tech start-up with an omnichannel B2B and B2C platform.

About the Role: 

We are seeking an experienced Talent Acquisition Specialist to join our team and help us recruit top-tier talent for our client’s manufacturing firm's corporate office. The ideal candidate will have a minimum of 10 years of experience in talent acquisition, with experience in hiring for manufacturing firms. As a Talent Acquisition Specialist, you will work closely with HR partners to identify and attract top talent for various corporate functions, including finance, operations, sales, and marketing. You will also be responsible for developing and executing effective recruitment strategies, including job postings, social media outreach, and networking.

Location: Kolkata

Job Description:

• Partner with hiring managers to understand their hiring needs and develop effective recruitment strategies

• Source, screen, and interview candidates for various corporate functions, including finance, operations, sales and marketing, and other support functions

• Develop and maintain a pipeline of qualified candidates for current and future openings

• Manage the full recruitment cycle, from job posting to offer acceptance

• Collaborate with HR partners to ensure a smooth onboarding experience for new hires

• Develop and maintain relationships with external recruiting resources, including staffing agencies and job boards

• Stay up-to-date on industry trends and best practices in talent acquisition

Requirements:

• Minimum of 10 years of experience in talent acquisition

• Strong knowledge of recruitment strategies, techniques, and tools

• Experience using applicant tracking systems (ATS) and other recruitment technologies

• Excellent communication and interpersonal skills

• Ability to work independently and as part of a team

• Strong organizational and project management skills

• Ability to maintain a high level of confidentiality and professionalism

• Should have excellent knowledge of Swift and Objective C
• Good working knowledge in Cocoa Touch
• Experience with performance and memory tuning with tools
• Experience with memory management & caching mechanisms specific to mobile devices
• Experience with third-party libraries and APIs
• Experience working with Core Data, Realm
• Understanding of the full mobile development life cycle
• Experience in publishing apps to the App Store.
• Code version tool – Git, Bitbucket
• Design Pattern - MVC and MVVM, MVP

Position: Call Quality Analyst

Monitoring Calls:

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

Quality Assessment:

• Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
• Feedback and Coaching:
• Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
• Offer coaching and training to help agents enhance their skills and meet quality standards.
• Reporting and Documentation:
• Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
• Generate regular reports on individual and team performance for management review.
• Root Cause Analysis:
• Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
• Compliance and Policy Adherence:
• Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
• Process Improvement:
• Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
• Training and Development Support:
• Assist in the development and delivery of training materials and programs for call center agents.
• Conduct refresher training sessions on specific skills or areas identified for improvement.
• Quality Assurance Metrics:
• Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
• Monitor and analyze performance metrics to ensure they align with organizational goals.
• Stakeholder Communication:
• Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

Qualifications:

• Minimum 2 years of experience as a Call Quality Analyst.
• Previous experience in a call center or customer service role is often preferred.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using call monitoring software and tools.
•  Knowledge of industry-specific regulations and compliance standards (if applicable).

• Design, plan and control the implementation of business solutions requests/demands.
• Execution of best practices, design, and codification, guiding the rest of the team in accordance with it.
• Gather the requirements and specifications to understand the client requirements in a detailed manner and translate the same into system requirements
• Drive complex technical projects from planning through execution
• Perform code review and manage technical debt
• Handling release deployments and production issues
• Coordinate stress tests, stability evaluations, and support for the concurrent processing of specific solutions
• Participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews and unit test plan reviews

• Degree in Informatics Engineering, Computer Science, or in similar areas
• Minimum of 5+ years’ work experience in the similar roles
• Expert knowledge in developing cloud-based applications with Java, Spring Boot, Spring Rest, SpringJPA, and Spring Cloud
• Strong understanding of Azure Data Services
• Strong working knowledge of SQL Server, SQL Azure Database, No SQL, Data Modeling, Azure AD, ADFS, Identity & Access Management.
• Hands-on experience in ThingWorx platform (Application development, Mashups creation, Installation of ThingWorx and ThingWorx components)
• Strong knowledge of IoT Platform
• Development experience in Microservices Architectures best practices and, Docker, Kubernetes
• Experience designing /maintaining/tuning high-performance code to ensure optimal performance
• Strong knowledge of web security practice
• Experience working in Agile Development
• Knowledge about Google CloudPlatform and Kubernetes
• Good understanding of Git, source control procedures, and feature branching
• Fluent in English - written and spoken (mandatory)

About Company

‘Good Good Piggy’ is an Ed-FinTech start-up that encourages the new generation to develop the life skill of managing the entire money management equation digitally because the future of money is digital. We recognize the importance of reinforcing good behavior, habits, and skills from a young age.

Job Description

We are looking for a UI/UX Designer to turn our software into easy-to-use products for our clients and he can understand our business requirements and any technical limitations, as well as be responsible for conceiving and conducting user research, interviews, and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mock-ups and prototypes. The successful candidate must have social/ digital media buying knowledge as well as strong analytic skills. He must be able to work collaboratively with both Creative Design and Tech Development departments to deliver continuously increasing results

• Total Experience: 3 to 9 Years
• Notice Period: 30-45 Days
• Preferred Location: Delhi NCR
• Role: UX Designer & SM Expert.
• Industry Type: Ed-FinTech
• Employment Type: Full Time, Permanent
• Role Category: Technology

• Lead creative sessions (coaching and guiding) to capture ideas and focus the team on converging toward testable solutions for one or more than one project
• Perform usability testing and identify friction points in user-journeys and provide resolution options through various design options
• Partner with cross-functional team of product managers, business users, and engineers to define and prioritize features supporting business priorities and outcomes
• Drive wireframing and prototyping to test interactions, designs, and user flows to continually improve the efficiency of the system
• Have a passion to measure important metrics in order to continually improve the user experience
• Be able to build and craft end to end design experiences from doing the high level UX research and discovery to high fidelity pixel flawless design mock-ups in Figma for a high-quality delivery
• Proficient with rapid prototyping and visualization tools such as Figma, Sketch, Invision, Adobe Creative Suite, and UX Pin
• Ability to Identify new components, patterns, and templates to be incorporated for improved user experience
• Review the designs, improving the work. Foster a team culture of diversity and transparent collaboration
• Experience in making high-level social media and Google ad campaigns.
• Experience in creating, publishing and managing social media content.

• 5+ Years of experience in end-to-end user experience/centric design
• Expert level UX Design Certification is a must
• An expert to demonstrate hands-on knowledge-creating a powerful UX in mobile apps (iOS and Android) and websites
• Expert level of understanding of conversions all the UX tools like Adobe XD, Figma & more

• Excellent command in Social Media channels such as FB, Twitter, Instagram (Reels), LinkedIn, YouTube, Moj, Josh. Social Media ad management. Only Candidates with Social Media Experience of min 2 yrs full time will be considered.

• Expert level in UX research skills - interviewing, observation, benchmarking, testing, surveys and understanding how to synthesize data to define actionable insights
• Work with cross-functional teams (Design, Content and Coding) to attain business goals
• Expert with project management and remote collaboration tools
• Expert in designing apps based on Material Design and iOS Human Interface Design Guidelines
• Exceptional listening, collaborative, and organizational skills
• Possess a strong sense of interaction and visual design principles

• Understanding how HTML/CSS works
• Exceptional Storytelling and presentation skills
• Service/product design experience
• Degree in human interaction, interaction design, visual design, or equivalent degrees

Profile:

We are looking for a Backend Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be development of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.You'll be working alongside other engineers and developers, collaborating on the various layers of the infrastructure.

Job Responsibilities:

• Understand the lifecycle of a web app fully - browser-side, server-side, scalability, performance.
• Design, develop and own components of the product.
• Programming - ability to read/write enterprise quality code and make the right decision.
• Collaborate with the team and communicate effectively, to solve the problems and build, extend, optimize and refactor the back-end architecture.
• Generalist programmer with the ability to quickly learn and use new languages.
• Design and develop scalable, secure, and high-performance solutions.
• Experience working with relational and non-relational databases.
• At ease working with a Unix based system.
• Has worked with AWS/AmazonSES/EC2/Beanstalk/S3 storage.

Key Skills:

• Strong understanding of AWS, NodeJS, MySql, ExpressJS, Angular 2.
• Strong Programming background with an understanding of the flow of the product.
• Understanding of adaptive and responsive design, and the combination of them.
• A clear understanding of data structures, algorithms, and databases.
• Has completely built a product before including deployment and connecting with the front-end.
• Excellent analytical and problem solving.
• Can write maintainable, clean code and enforce it through code reviews.
• Maintains good documentation with the code written each day.
• A capability for a great learning curve.

Company:   

GrowSmart SMB Solutions Private Limited - We are a fast-growing vertical SaaS company based in Chennai. Our all-in-one, vertical-focused ERP product - GrowSmart - is used by industry leaders all across India. We work with companies in the following verticals: HVAC, MEP, Medical Equipments, Industrial Equipments, System Integrators, Fitness Equipments, and the like.  Our Website: https://growsmartsmb.com

Our Culture: Young, friendly, and flat team; respect for every individual; challenging work environment; larger responsibilities earlier in your career; freedom to innovate; commitment towards results; recognition for hard work; good work-life balance.

About the job: We are in the Scale-Up phase of our journey. We are looking for growth-orientated SDRs to join us and help scale our growth. We are focused on India and Asia. So, no night shifts. 

Designation: Sales Development Representative

Experience: 1-3 years experience in an outbound SDR role in a B2B SaaS environment.

Key Responsibilities:

1. Gain a clear understanding of the product, ICP, value proposition, and product positioning.
2. Research, Identify, prospect, and qualify leads in assigned industry verticals.
3. Generate SQLs through outbound campaigns - cold calling, email campaigns, LinkedIn.
4. Consistently meet monthly targets for activities, demos, and SQLs.
5. Experiment, measure, learn, and refine the outbound playbook.
6. Maintain contacts/leads, activities in CRM
7. Nurture leads through emailers, social media engagements.

Skills:

1. Demonstrated expertise in prospecting and lead generation in B2B SaaS.
2. Excellent verbal communication - English, Hindi (optional). Excellent email and written communication.
3. Proven track record of prospecting via email, cold calling, and LinkedIn.
4. Consultative sales - understand and clearly articulate value proposition to potential customers.
5. Work with cross-functional teams to answer customer questions.
6. Passionate, energetic, and persuasive
7. Positive attitude and demonstrated ability to deal with rejections
8. Strong analytical and reasoning skills. Ability to learn new concepts quickly.

Location: Chennai