Enterprise Account Executive — India (Enterprise AI / Insurance)

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance - all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement - without fragmented tools or increased headcount.

Role Overview:

We are seeking a Customer Success professional to lead and oversee the Customer Success department for our SMBG clients. This role involves managing a team Customer Success Executives. You will be responsible for driving end-to-end customer journey - from onboarding to product adoption, engagement, and retention - while building scalable processes suitable for a high-volume customer base.

Key Responsibilities:

• Lead and mentor team of Customer Success Executives.
• Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
• Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
• Implement and scale tech-touch engagement models for effective customer coverage.
• Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
• Monitor health metrics, churn signals, and client escalations; design proactive action plans.
• Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
• Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
• Continuously optimize processes to enhance team productivity and customer outcomes.

Qualifications:

• 3-6 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
• Minimum 2+ years of direct experience leading Team Leaders / Managers.
• Strong exposure to managing high-volume SMB customer bases.
• Excellent strategic thinking, problem-solving, and analytical skills.
• Tech-savvy mindset with experience implementing automation or tech-touch models.
• Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
• Exceptional communication and stakeholder management skills.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Benefits:

• Career growth opportunities in a fast-growing SaaS company.
• A competitive salary and performance-based incentives.
• A dynamic, inclusive, and collaborative work environment.
• Significant opportunities for professional growth and career advancement.
• The chance to make a real impact on thousands of growing businesses in India

Job Title: Telecaller – Insurance Process

Process: Kotak Mahindra Bank Insurance

Location: Malad, Mumbai

Openings: 4 (Female candidates only)

Job Responsibilities:

Make outbound/inbound calls to customers regarding Kotak Mahindra Bank insurance products

Explain insurance plans, benefits, and policy details clearly

Handle customer queries and provide accurate information

Maintain proper call records and customer data

Achieve daily/weekly calling and conversion targets

Follow company scripts and compliance guidelines

Eligibility Criteria:

Qualification: Graduate (any stream)

Good communication skills in English & Hindi (regional language is a plus)

Freshers and experienced candidates both can apply

Basic knowledge of MS Excel/CRM preferred

Salary & Benefits:

Salary: ₹20,000 in-hand

Fixed salary + performance incentives

Day shift

Stable banking & insurance process

Preferred Skills:

Customer handling skills

Convincing and negotiation abilities

Positive attitude and willingness to learn

Job Summary:

The Localization Project Coordinator supports the planning, execution, and delivery of multilingual localization projects, ensuring content is accurately translated and culturally adapted for target markets while meeting deadlines, quality standards, and budget requirements.

Key Responsibilities:

• Coordinate end-to-end localization projects including translation, proofreading, QA, desktop publishing (DTP), and delivery.
• Act as the primary point of contact between clients, linguists, vendors, and internal teams.
• Create project timelines, assign resources, and monitor progress to ensure on-time delivery.
• Prepare project files, instructions, glossaries, translation memories, and reference materials.
• Manage vendor communication including freelance translators, editors, and language service providers.
• Track project status, risks, issues, and escalations; proactively resolve bottlenecks.
• Conduct quality checks to ensure translated content meets linguistic and formatting standards.
• Maintain project documentation, reports, and billing-related records.
• Coordinate with engineering/product/content teams for file preparation and technical localization requirements.
• Use localization tools (CAT tools/TMS) to manage workflows and assets.
• Support continuous process improvement for localization operations.

Required Skills:

• Strong project coordination and organizational skills
• Excellent communication and stakeholder management
• Ability to manage multiple projects under tight deadlines
• Attention to detail and quality focus
• Problem-solving and escalation management
• Vendor management experience
• Time management and prioritization

Preferred Tools / Technical Knowledge:

• CAT tools: SDL Trados, MemoQ, Smartcat, Phrase, XTM
• TMS platforms
• Excel / Google Sheets
• Jira / Asana / Monday.com
• Basic understanding of file formats: XML, HTML, JSON, InDesign, MS Office

Qualifications:

• Bachelor’s degree in Business, Languages, Communications, Project Management, or related field
• 0–1 years of project coordination / localization / operations experience
• CAPM/PMP certification (nice to have)

Common KPIs:

• On-time delivery rate
• Project quality / QA accuracy
• Client satisfaction
• Budget adherence
• Vendor turnaround time
• Number of escalations/issues resolved

1. Design cloud infrastructure that is secure, scalable, and highly available on AWS, Azure and GCP
2. Work collaboratively with software engineering to define infrastructure and deployment requirements
3. Provision, configure and maintain AWS, Azure, GCP cloud infrastructure defined as code
4. Ensure configuration and compliance with configuration management tools
5. Administer and troubleshoot Linux based systems
6. Troubleshoot problems across a wide array of services and functional areas
7. Build and maintain operational tools for deployment, monitoring, and analysis of AWS, Azure Infrastructure and systems
8. Perform infrastructure cost analysis and optimization

• Developing and refining prioritized product needs based on insights from market research, competitive analysis, customer engagement, business needs and collaboration with subject matter experts
• Owning the successful delivery of your roadmap and co-owning the success of the overall products
• Effectively identifying and managing cross-team dependencies
• Building effective relationships that matter with engineering, design, QA and a variety of cross-functional stakeholders
• Developing communications material, value propositions, and high-level strategic justification to help explain the why of your product both internally and externally
• Developing relationships with customers and prospects, gathering and understanding customer feedback on existing products and products in development
• Communicating the vision of the product, value proposition and releasing goals to the cross-functional team as part of the release planning process

Desired Candidate Profile

• Bachelor’s degree
• 2 Years of product management experience, including cloud/SaaS product
• Preferably 5 Years of product management experience, including cloud/SaaS product
• Healthcare Experience
• Understanding of the industry, market, and product/service trends affecting the organization’s competitiveness
• Expertise on features and product
• Excellent communication and collaboration skills
• Customer centric mindset
• Ability to lead agile teams effectively
• Ability to use common tools to create mockups, stories, and roadmaps
• Ability to find way to measure and track customer satisfaction effectively throughout the product development    

Expectations:

The candidate is expected to work on 3D Graphics and asset creation for Augmented Reality and Mixed Reality apps for iOS, Android and Hololens. Job includes - starting from understanding of the requirements to develop & deliver 3D data to developers developing the apps. Candidate should have good visualization skills with creative bent of mind. Candidate should have professional experience in producing 3D models and animations using 3DS Max, Maya , Unity 3D, Zbrush and Photoshop for the in-game world. Looking for creative individuals with good design flair.

Responsibilities:

· Creates, builds and maintains computer generated 3D models of story elements and designs that meet the art direction and requirements

· High quality photorealistic 3D rendering and animation

· Proficient in optimizing 3D assets

· Experience working on rigging, unwrapping and visual effects

· Should have experience in creating photorealistic textures & post-processing skills

· Expertized in Video Editing, Motion Graphics & E-Learning

· Proficient in visual storytelling through engaging videos

· Accountable for meeting productivity and targets

· Conceptualize artwork, scene, composition based on a solid understanding of content and project needs

· Translate conceptual sketches into delightful and accurate 3D art illustrations.

· Translate static hand-sketches into high fidelity artwork and eventually animations / videos that are in sync with voice-over/music following strict subject matter, storyboard descriptions.

· Iterate sketches and art mockups quickly on ideas that are still in the process of being defined.

Requirement:

· Any graduation and/or Certification from a reputed 3D design / animation institute

· Strong knowledge on 3D Studio Max, Maya and Unity

· Good visualization skills with creative bent of mind

· Proficient in character design and background design with a good sense of colour palette

· Understanding of 3D concepts, ability to visualise 3-dimensions

Responsibilities:

• Crawl the internet/intranet for issues people are facing and convert them in to stuctured data that would be consumed downstream.
• Familiar with the software development life cycle (SDLC) from analysis to deployment.
• Comply with coding standards and technical design.
• Adapts structured coding styles for easy review, testing, and maintainability of the code.
• Integrate the developed functionality and/or component into a fully functional system.
• Ensure unit and integration level verification plans are in place and adheres to the great quality of code at all times.
• Actively participate in troubleshooting, debugging and updating current live system.
• Verify user feedback in making the system more stable and easy.
• Work closely with analysts, designers, and other peer developers.

Requirements:

• Bachelor's degree in computer science or equivalent practical experience.
• Understanding of OOPS concepts, Persistence, Threading.
• Good understanding of version control system (GIT).
• Knowledgeable in data structures and algorithms.
• A background in Engineering with sound oral and written communication skills.
• 6+ years of experience working on the server-side.
• Exposure to API designing, scalable architecture, and thorough understanding of systems.
• Great database modeling skills.
• Working knowledge of Databases, both relational (such as PostgreSQL) and in-memory database (such as Redis).
• Good understanding of web stack and how all the pieces fit together.
• Experience with open-source projects.
• Experience in designing interactive applications.